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February 19, 2018
Incorrectly Installed GFCI Receptacle
An electrical short can increase the risk of a fire.
NHTSA Campaign Number: 18V121
Manufacturer Keystone
RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,747
Summary
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Zinger and Longhorn recreational trailers. The ground wire at the GFCI receptacle may be improperly installed, possibly resulting in an electrical short.
Remedy
Keystone will notify owners, and dealers will inspect the connection at the GFCI receptacle, correcting the ground wire connection as necessary, free of charge. The recall began on March 20, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 18-314.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 18V-121
Safety Advisory: 18-314
March 20, 2018
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2018 Crossroads Zinger and Longhorn Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population may have a ground wire at the GFCI receptacle improperly installed. If the ground wire shorts, there is an increased risk of damage or fire to the unit. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the connection at the GFCI receptacle and add a proper bonding connector, barrel crimp, if needed. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately a 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
2 Affected Products
Vehicles
| CROSSROADS | LONGHORN | 2018 |
| CROSSROADS | ZINGER | 2018 |
10 Associated Documents
Recall Quarterly Report #1, 2018-1
RCLQRT-18V121-3065.PDF 214.509KB
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Manufacturer Notices(to Dealers,etc)
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ISSUED Owner Notification Letter(Part 577)
RCONL-18V121-0235.pdf 85.363KB
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Miscellaneous Document- Recall Tweet
RMISC-18V121-9277.pdf 22.817KB
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Miscellaneous Document
RMISC-18V121-6590.pdf 63.129KB
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Remedy Instructions and TSB
RCRIT-18V121-7601.pdf 159.177KB
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Miscellaneous Document
RMISC-18V121-8531.pdf 92.708KB
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Defect Notice 573 Report
RCLRPT-18V121-9856.pdf 216.197KB
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Recall Acknowledgement
RCAK-18V121-5637.pdf 245.722KB
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Recall Quarterly Report #5, 2019-1
RCLQRT-18V121-1854.PDF 211.545KB
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