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NHTSA Campaign Number: 17V649
Manufacturer Eldorado Mobility Inc
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 6,145
Loose Crimp Fasteners may Allow Fuel Line to Leak
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Summary
Eldorado Mobility Inc. (Eldorado Mobility) is recalling certain 2010-2017 Amerivan vehicles. The crimp fasteners that secure the fuel line connectors may not be fully crimped, allowing fuel to leak.
Remedy
Eldorado Mobility will notify owners, and dealers will replace the fuel lines, free of charge. Owners may contact Eldorado Mobility customer service at 1-800-955-9086. Note: This recall supersedes recall 16V222. The recall began on December 5, 2017. Any vehicle previously repaired under that campaign, needs to be remedied again under this campaign.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. – 17V-649
OEM/DEALER
May 16, 2018
Dealer Name
123 Main Street
Plain City, MI 12345
Dear (Dealer Contact Name),
This letter is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Revability has decided that a defect that may affect motor vehicle safety exists in certain vans. These vehicles may have fuel line connections that do not meet integrity standards.
What vehicles are being recalled?
Chrysler
Town & Country units built between October 2010 and June 2017.
Why is your vehicle being recalled?
The crimped fasteners, used to retain the fittings/connectors in the fuel line, may not be adequately crimped, allowing fuel to seep from the fuel line at the hose/fitting assembly.
What is being done to remedy problem?
Revability will provide the recall remedy free of charge. The remedy will consist of checking to see which fuel line is installed, and removal and replacement of the affected fuel line if present.
What you should do?
Inspect units built between October 2010 and June 2017, and if the faulty connection is present, notify Revability immediately to arrange shipment of replacement fuel rail line (Revability PN 0034898-4). Please call REV Solutions at (844) 473-8287.
IMPORTANT: Some of the vehicles affected may still be in your inventory. Federal Law requires you to complete the recall service on these vehicles before delivery. Revability will provide replacement parts for these units prior to delivery to your customers.
After contacting Revability customer service, if you are still not able to have the safety defect remedied within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
Federal law requires any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you are no longer owner of this vehicle, please provide us with any contact information so we may contact the new owner.
Thank you for your prompt attention to this matter.
Revability (844) 473-8287
Dec 04, 2017
IMPORTANT SAFETY RECALL 17V-649
Dear Owner of VIN: XXXXXXXXXXXXXXX
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
ElDorado Mobility has decided that certain models have a defect that relates to motor vehicle safety. These vehicles were built between 10-2010 and 06-2017.
Why is your vehicle being recalled?
The Fuel line assembly crimp fasteners do not meet current integrity standards. The crimped fasteners, used to retain the fittings/connectors in the fuel line, may not be adequately crimped, allowing fuel to seep from the fuel line at the hose/fitting assembly.
What will we do?
We are instructing your Dealer, or a certified repair facility designee, to inspect and repair your vehicle using the required parts and instructions to complete the repair and meet or exceed the necessary integrity standards.
These repairs are offered to you free of charge. The estimate time to repair is 0.5 hours.
What should you do?
Contact your local Mobility Dealer from whom the vehicle was purchased. The Dealer will schedule a time to have your vehicle inspected and repaired. Should you have any questions after contacting your Dealer regarding the inspection and repair of the vehicle, do not hesitate to contact REV Customer Care at 844-473-8287
What if you no longer own this vehicle?
If you no longer own this vehicle, please contact REV Customer Care at 844-473-8287
!IMPORTANT!
- Your ElDorado Mobility vehicle is being recalled.
- Contact your dealer, or call 844-473-8287 to schedule your vehicle repair.
- This vehicle repair will result in no cost to you.
Who should you contact if you have further questions or concerns?
If you have further questions, please contact your Dealer or call REV Customer Care toll free at 844-473-8287. If you have leased this vehicle to another person, federal regulations require you to send a copy of this notice to your lessee by first-class mail within ten days of your receipt of this notice.
If you have already performed this remedy, you may be eligible to receive reimbursement for the cost of performing the remedy which is the subject of this recall.
If ElDorado Mobility Inc. fails to remedy this defect without charge and within a reasonable time, you may submit a written complaint to:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, Washington, D.C. 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
-ElDorado Mobility
IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall No. – 17V-649
OEM/DEALER
May 16, 2018
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Owner Notification Letter
Dec 04, 2017
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Recall Acknowledgement
November 14, 2017
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