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NHTSA Campaign Number: 18V488
Manufacturer Karma
Automotive LLC
Components VISIBILITY
Potential Number of Units Affected 50
Incorrect Driver Side Exterior Rearview Mirror
When using the incorrect rearview mirrors, the driver may fail to realize how close a vehicle or object actually is, increasing the risk of a crash.
Summary
Karma Automotive LLC (Karma) is recalling certain 2018 Karma Revero vehicles. The driver’s side exterior rearview mirrors may be made with convex, not flat glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
Remedy
Karma has notified owners, and dealers will inspect the driver side exterior rearview mirror, replacing it as necessary, free of charge. The recall began August 1, 2018. Owners may contact Karma customer service at 1-855-288-6109. Karma’s number for this recall is RC-18-78-01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
<MONTH YEAR>
CUSTOMER NAME>
CUSTOMER ADDRESS)
CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NH TSA Campaign Number: 18V-488
Subject: Compliance Recall Campaign RC-18-78-01 — Driver’s Side
Exterior Rearview Mirror Certain 2018 Model Year Karma Revero
Dear Karma Owner,
This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. Karma has decided that certain 2018 model year Karma Revero vehicles may fail to conform to Federal Motor Vehicle Safety Standard No. 111 – Rear Visibility. Our records show that you are the owner of a vehicle affected by this action.
Description of the problem
This recall involves the driver’s side exterior rearview mirror which may not have been produced to specification. In the event your vehicle was not produced to specification, vehicles viewed in the driver side exterior rearview mirror are closer than they appear. This could increase the risk of a crash during a lane change.
Precautions for your safety
- Contact your authorized Karma Retailer or authorized Karma Service Provider immediately to have the inspection performed and if necessary have the repair performed as soon as possible.
- When making a lane change using the driver’s side exterior rearview mirror, please be extra cautious, as vehicles viewed in the mirror may be closer than they appear.
- If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
Description of the repair
The driver’s side exterior rearview mirror will be inspected and replaced if needed. The actual repair will require approximately one (l) hour; however, additional time may be required depending on the Karma Retailer’s or Karma Service Provider’s schedule. This work will be performed free of charge by your authorized Karma Retailer or Karma Service Provider.
Other information
Please contact your authorized Karma Retailer or Service Provider without delay to schedule this recall repair. For your convenience, you can visit www.karmaautomotive.com and click on the “Locator” link to locate a Retailer or Service Provider near you and schedule this service.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please email clientservices@karmaautomotive.com to notify us so we can update our records.
Can we assist you further?
If your authorized Karma Retailer/Service Provider fails to assist you in any way, please contact Karma Client Services by calling Toll Free at 1-855-288-6109 from 8 AM to 6 PM Pacific Time, Monday through Friday or via email at clientservices@karmaautomotive.com
Checking your vehicle for open recalls and service campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.karmaautomotive.com/campaigns and enter your Vehicle Identification Number (VIN).
If you are still unable to have the repair performed without charge, or within a reasonable amount of time, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE.
Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Karma Client Services
RC-18-78-01
MODEL: 2018 Model Year (MY18) Karma Revero
DATE: July 2018
TITLE: Exterior Rearview Mirror Inspection
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Owner Notification Letter
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Manufacturer Notice – Subject: Safety Recall Campaign – Driver’s Side Exterior Rearview Mirrors
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Recall Acknowledgement
August 10, 2018
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