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September 6, 2022 NHTSA CAMPAIGN NUMBER: 22V668000
Electric Stabilizer Jack Switch May Short
An electrical short can cause the stabilizer jacks to extend during transit, increasing the risk of crash or injury.
NHTSA Campaign Number: 22V668
Manufacturer Keystone RV Company
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 536
Summary
Keystone RV Company (Keystone
) is recalling certain 2023 Dutchmen Aspen Trail, Coleman, and Kodiak travel trailers. The switch for the electric stabilizer jacks may not be waterproof from the back side of the switch, which can result in an electrical short.
Remedy
Dealers will replace the jack switch, free of charge. Owner notification letters were mailed September 27, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone
’s number for this recall is 22-435.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
SAFETY ADVISORY # 22-435
Dutchmen Stabilizer Jack Switch
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash.
Models Included:
Year | Model | Serial Number Ranges |
2023 | Aspen Trail – All models | P8920010 – P8920130 |
2023 | Coleman – All models except 18FQ, 202RD | PH930581 – PH930814 PM930843 – PM931021 |
2023 | Kodiak – All Except 199RK, 201QB, 22SBH | PJ970001 – PJ970133 |
Parts Required:
2 – KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black
(This part may be ordered in bulk without a VIN)
6 – Wire connectors purchased locally
– Electrical tape purchased locally
Tools Required:
– Screw gun – Wire cutters/strippers
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to replace the existing stabilizer jack switches with the waterproof switches, 2 – KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect 12VDC and 120VAC.
Step 2
Remove the existing switches on each of the two stabilizer jacks that do not have waterproof tape wrapped around the back of the stabilizer jack switch connection.
Step 3
Using the replacement stabilizer jack switches, KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black, match the wire colors using the diagram in Figure 1. Stabilizer Jack wiring to unit harness wiring – White to Yellow, Green to Green, and Brown to Blue. Any remaining harness wires should be capped off and not used.
Chronology :
8/2/2022 – Report was made to Keystone by a dealers transport company that electric stabilizer jacks came down in transit on three separate units.
8/3/2022 – Investigation opened. All affected units with a specific control panel that was new to Dutchmen brand units were put on hold for further testing. There are no field reports and no death or injury reports.
8/11/2022 – Testing was reviewed by engineering and Sigma Switches Plus. It was determined that the switch being used was only IP 66 rated (waterproof) on the front side, the back side was open to road salt spray. Investigation opened to determine scope and range of affected units.
8/31/2022 – Investigation concluded and scope completed.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
DUTCHMEN | ASPEN TRAIL | 2023 |
DUTCHMEN | COLEMAN | 2023 |
DUTCHMEN | KODIAK | 2023 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-22V668-6030.PDF 244.178KB
Recall Acknowledgement
RCAK-22V668-4615.pdf 645.851KB
Remedy Instructions and TSB
RCRIT-22V668-4398.pdf 133.019KB
Miscellaneous Document – 22-435 Dutchmen Jack Switches – Web
RMISC-22V668-4884.pdf 158.969KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V668-1764.pdf 93.385KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V668-9416.pdf 129.168KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V668-3283.PDF 211.136KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V668-8694.PDF 211.24KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V668-6534.PDF 211.325KB
ISSUED Renotification Notice
RCRN-22V668-7517.pdf 106.807KB
Latest Recalls Documents
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- Stablizing and leveling your Camper
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SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Recall Population Year Model Serial Number Ranges 2023 Aspen Trail – All models P8920010 – P8920130 2023 Coleman – All models except 18FQ, 202RD PH930581 – PH930814 PM930843 – PM931021 2023 Kodiak – All Except 199RK, 201QB, 22SBH PJ970001 – PJ970133 Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing jack switch (KRV# 700835) with an IP 66 waterproof switch on front and back sides. The service and parts required for this corrective action will be provided at no charge to you. Disconnect the center wire and protect the connector with a piece of tape on the back of the switch if driving in the rain. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-668 Transport Canada: 2022-497 Safety Advisory: 22-435 September 27, 2022
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «POLKZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2023 Aspen Trail, Coleman, Kodiak Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing jack switch (KRV# 700835) with an IP 66 waterproof switch on front and back sides. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-668 Safety Advisory: 22-435 April 26, 2023 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Disconnect the center wire and protect the connector with a piece of tape on the back of the switch if driving in the rain. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions
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SAFETY ADVISORY # 22-435 Dutchmen Stabilizer Jack Switch Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. Models Included: Year Model Serial Number Ranges 2023 Aspen Trail – All models P8920010 – P8920130 2023 Coleman – All models except 18FQ, 202RD PH930581 – PH930814 PM930843 – PM931021 2023 Kodiak – All Except 199RK, 201QB, 22SBH PJ970001 – PJ970133 Parts Required: 2 – KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black (This part may be ordered in bulk without a VIN) 6 – Wire connectors purchased locally – Electrical tape purchased locally Tools Required: – Screw gun – Wire cutters/strippers Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to replace the existing stabilizer jack switches with the waterproof switches, 2 – KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black. REPAIR INSTRUCTIONS Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect 12VDC and 120VAC. Step 2 Remove the existing switches on each of the two stabilizer jacks that do not have waterproof tape wrapped around the back of the stabilizer jack switch connection. Keystone RV Company 9/20/22 Safety Advisory 22-435 Page 2 of 2 Step 3 Using the replacement stabilizer jack switches, KRV # 700834 – Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/Wire Harness – Black, match the wire colors using the diagram in Figure 1. Stabilizer Jack wiring to unit harness wiring – White to Yellow, Green to Green, and Brown to Blue. Any remaining harness wires should be capped off and not used. Step 3 Proceed to Warranty Reimbursement. WARRANTY REIMBURSEMENT REPAIR Submit the claim on Key Express using Flat Rate Code # 7143542B In the Complaint section note: Safety Advisory # 22-435 In the Cause section note: Safety Advisory # 22-435 In the Correction section note: Replaced stabilizer jack switches The amount of time authorized for this repair is 0.5 hour. PARTS DISPOSITION No return part. Please call Keystone RV Customer Service at 855-382-4100 if you have any questions. Fig. 1
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2023 Aspen Trail, Coleman, Kodiak Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing jack switch (KRV# 700835) with an IP 66 waterproof switch on front and back sides. The service and parts required for this corrective action will be provided at no charge to you. Disconnect the center wire and protect the connector with a piece of tape on the back of the switch if driving in the rain. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-668 Safety Advisory: 22-435 September 27, 2022
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-435 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2023 Aspen Trail, Coleman, Kodiak Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. The vehicles included in the recall are: Year Model Serial Number Ranges 2023 Aspen Trail – All models P8920010 – P8920130 2023 Coleman – All models except 18FQ, 202RD PH930581 – PH930814 PM930843 – PM931021 2023 Kodiak – All Except 199RK, 201QB, 22SBH PJ970001 – PJ970133 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-435, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-668 CAN: 2022-497 Safety Advisory: 22-435 September 27, 2022
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-668 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : SEP 06, 2022 NHTSA Recall No. : 22V-668 Manufacturer Recall No. : 22-435 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 536 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Dutchmen Aspen Trail Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All Models Aspen Trail model unit count 121 Production Dates : JUL 18, 2022 – JUL 28, 2022 VIN Range 1 : Begin : 4YDTATN21P8920010 End : 4YDTATR28P8920130 ✔ Not sequential Vehicle 2 : 2023-2023 Dutchmen Coleman Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All except 18FQ, 202RD Coleman model unit count 307 Production Dates : JUL 18, 2022 – AUG 01, 2022 VIN Range 1 : Begin : 4YDTCMS20PH930581 End : 4YDTCML23PM931021 ✔ Not sequential Vehicle 3 : 2023-2023 Dutchmen Kodiak Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All except 199RK, 201QB, 22SBH Kodiak model unit count 108 Production Dates : JUL 18, 2022 – JUL 28, 2022 VIN Range 1 : Begin : 4YDTKDR20PJ970001 End : 4YDTKDN29PJ970133 ✔ Not sequential Part 573 Safety Recall Report 22V-668 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have an electric stabilizer jack switch that is not waterproof from the back side of the switch. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during travel, the back side of the extend/retract switch for the electric stabilizer jacks can short out causing the jacks to extend during travel, leading to an increased risk of personal injury, and or vehicle crash. Description of the Cause : The switch is only waterproof from the front side and the backside is exposed on some models. Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Jack Switch Component Description : Switch – 12V – Mom On/Off/Mom On – SPDT – 260F – IP66 – Gasket – w/Extended Retract Print – w/o Wire Harness – Black Component Part Number : 700835 Supplier Identification : Component Manufacturer Name : Sigma Switches Address : 4703 Wyland Dr Elkhart Indiana 46516 Country : United States Chronology : 8/2/2022 – Report was made to Keystone by a dealers transport company that electric stabilizer jacks came down in transit on three separate units. 8/3/2022 – Investigation opened. All affected units with a specific control panel that was new to Dutchmen brand units were put on hold for further testing. There are no field reports and no death or injury reports. 8/11/2022 – Testing was reviewed by engineering and Sigma Switches Plus. It was determined that the switch being used was only IP 66 rated (waterproof) on the front side, the back side was open to road salt spray. Investigation opened to determine scope and range of affected units. Part 573 Safety Recall Report 22V-668 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 8/31/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to replace the existing jack switch (KRV# 700835) with an IP 66 water proof switch on front and back sides. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The replacement switch is an IP 66 rated water proof switch on front and back sides. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : OCT 25, 2022 – OCT 25, 2022 Planned Owner Notification Date : OCT 25, 2022 – OCT 25, 2022 * NR – Not Reported
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