| “This site contains affiliate links for which OEMDTC may be compensated” |
September 30, 2022 NHTSA CAMPAIGN NUMBER: 22V729000
A tank falling to the ground while in transit can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 22V729
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 5,168
Summary
Forest River, Inc. (Forest River) is recalling certain 2021-2022 Salem, Wildwood, and Ozark travel trailers. The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled.
Remedy
Dealers will inspect the fresh water tank for straps. and install straps as necessary, free of charge. Owner notification letters were mailed November 2, 2022. Owners may contact at Forest River Customer Service at 1-574-534-3167. Forest River’s number for this recall is 72-1559.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem, Wildwood and Ozark Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
A tank dislodged while under towing conditions may increase the risk of a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River Dealership or Service Center. Two straps will be installed around the chassis cross-members and the holding tank to keep the tank retained inside the chassis. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 2.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Salem/Wildwood
Forest River, Inc.
Attn: WARRANTY MANAGER
1803 Century Drive
Goshen, IN 46528
RECALL 22V729 / 2022-556 REMEDY INSTRUCTIONS
| Make(s): SALEM, WILDWOOD & OZARK Model(s): MANY, SEE BELOW Model Year(s): MANY, SEE BELOW | Repair Code: RC-672-03-00-004252 Allotted Time: 2.00 HRS. Inspection Code: RC-672-05-00-004251 Allotted Time: .25 HRS |
| Concern: A secondary means of strapping to the fresh water tank to the chassis may not have been installed. | Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100362078 Part(s) Return: N/A |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN: 2021 – OZARK – ZKT2700TH, ZKT2700THX, ZKT1660FQ, ZKT1660FQX & ZKT1900THX
CERTAIN: 2021 – 2022 OZARK – ZKT2500TH, ZKT2500THX, ZKT1680BSK, ZKT1680BSKX, ZKT1650BHK, ZKT1650BHKX, ZKT1800QSX, ZKT1800QS &ZKT1900TH
CERTAIN 2021 – 2022 SALEM – SMT178BHSK, SMT178BHSKX, SMT170SSX, SMT170SS, SMT280RT & SMT280RTX
CERTAIN 2021 – 2022 WILDWOOD – WDT178BHSK, WDT178BHSKX, WDT170SSX, WDT170SS, WDT280RT & WDT280RTX
REMEDY PARTS KIT CONTAINS:
- 12 – 3/8” SELF-DRILLING SCREWS
- 3 – 3” X 48” – 14GA. FLAT STOCK
INSPECTION:
STEP 1: LOCATE THE FRESH WATER TANK IN THE UNDERBELLY OF THE VEHICLE;
- REMOVE UNDERBELLY PANEL AND SET ASIDE WITH FASTENERS;
- IF THE HOLDING TANK HAS STRAPS AROUND THE TANK AND CROSS-MEMBERS ( 1) TAKE PHOTOS;
- INSPECT THE FLOATING CROSS-MEMBER AND ENSURE IT HAS TWO FASTENERS ON EACH SIDE
(TOTAL OF 4) (FIG. 2);
- REASSEMBLE ANY REMOVED UNDERBELLY;
- SUBMIT PHOTOS WITH CLAIM INSPECTION CODE ONLY.
IF THE INSPECTION DOES NOT REVEAL ANY OF THE ABOVE, MOVE ON TO REMEDY.
REMEDY:
STEP 1: LOCATE THE FRESH WATER TANK IN THE UNDERBELLY OF THE VEHICLE;
- REMOVE UNDERBELLY PANEL AND SET ASIDE WITH FASTENERS;
- MEASURE AND MARK OUT THE FRESH WATER HOLDING TANK INTO THIRDS;
STEP 2: USE THE 3” X 48” – 14GA. FLAT STOCK FROM THE REMEDY KIT (FIG. 3);
- USE THE 3/8” SELF-TAPPING LAGS TO SECURE THE THREE – 3” X 48” – 14GA. FLAT STOCK TO THE BOTTOM OF THE FULL HEIGHT CROSS-MEMBERS, ONE IS BEHIND THE FRESH WATER TANK AND ONE IS IN FRONT OF THE FRESH WATER TANK;
- DO NOT LAG INTO THE FLOATING CROSS-MEMBER AS THE FASTER WILL PENETRATE THE FRESH TANK;
STEP 3: INSPECT AND ENSURE THE FLOATING CROSS-MEMBER HAS A MINIMUM OF TWO (2) 3/8” SELFTAPPING FASTENERS (FIG. 2), ADD IF MISSING;
STEP 4: RE-ASSEMBLE THE UNDERBELLY PANEL TO THE CHASSIS BEAMS;
STEP 5: CLAIM REPAIR CODE.
PHOTOS ON NEXT PAGE;
Chronology :
On August 22, 2022, Forest River’s Office of Corporate Compliance (“OCC) retrieved a Vehicle Owner Questionnaire (“VOQ”) #11480615 as part of the weekly VOQ review. According to the VOQ 11480615, it was claimed that the fresh water tank detached and fell from the vehicle.
On September 6, 2022, OCC began a warranty data review.
On September 23, 2022, the warranty data review was completed. The data showed a significant trend upwards beginning in Quarter 4 of 2020, therefore Forest River decided to begin the scope date at November 23, 2020. Forest River decided to end the scope on October 31, 2021, in which OCC discovered that manufacturing began installing secondary straps to the fresh water tanks.
On September 30, 2022, Forest Rivers’ Corporate Recall Committee voted to recall.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FOREST RIVER | OZARK | 2021-2022 |
| FOREST RIVER | SALEM | 2021-2022 |
| FOREST RIVER | WILDWOOD | 2021-2022 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-22V729-8376.PDF 215.807KB
Loading...
Reload document 
Open in new tab
Recall Acknowledgement
RCAK-22V729-4611.pdf 646.285KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-22V729-8850.pdf 172.131KB
Loading...
Manufacturer Notices(to Dealers,etc)
RCMN-22V729-4094.pdf 203.839KB
Loading...
Remedy Instructions and TSB
RCRIT-22V729-2095.pdf 201.627KB
Loading...
Recall Quarterly Report #1, 2022-4
RCLQRT-22V729-5134.PDF 211.131KB
Loading...
Recall Quarterly Report #2, 2023-1
RCLQRT-22V729-8854.PDF 211.229KB
Loading...
Recall Quarterly Report #3, 2023-2
RCLQRT-22V729-9255.PDF 211.322KB
Loading...
Latest Recalls Documents
- 19 GALLON TANK - Ameri-Kart Fresh water tanks are MADE IN THE USA - Fresh Water Tanks are for CLEAN DRINKING WATER USE - Perfect for motorhomes, trailers, tiny houses, RVs and campers
- EASY TO INSTALL - fresh water tanks are a critical component to all recreational vehicles - Fitting locations allow multiple options for installation. Built-in fittings include: (TWO) 1.5" balloon Style Threaded Female NPT standard - fittings are sealed, to use remove inner membrane with a razor knife. (TWO) 0.5" Threaded female NPT standard - fittings are plugged, to use remove threaded plugs. Hardware not included - DO NOT PRESSURIZE TANK. DO NOT HANG TANK BY STRAPS OR PLACE WEIGHT ON TANK.
- DURABLE & RELIABLE - OEM quality tank made from weather resistant and impact-resistant plastics. RV Fresh Water Tank design prevents leaks and ensures long service life. Built to standards specified by IAPMO (International Association of Plumbing and Mechanical Officials).
- NOT INCLUDED - hardware, mounting hardware, gate valves, piping, hoses, fittings
- USA MADE - Proudly manufactured by Ameri-Kart in Elkhart, Indiana - the RV Capital of the World
- Rigid, 7-gallon rectangular water container with molded contour grip
- Space-saving design for easy storing and stacking when empty. Spigot cap is reversible for safe storage and transport
- New and improved screw-on vent; hideaway spigot for on-demand water dispensing
- Suitable for outdoors activities and emergency water storage
- NOTE: Prolonged exposure to direct sunlight will cause the water container to degrade and become brittle, increasing the chance of leaks. It is highly recommended to store water containers in cool shaded areas.
- This 30 gallon water tank measures 34" x 18" x 12" (not including fittings)
- All tanks come with (1) 1.25" water fill inlet and (3) 3/8" NPT connections. Non-Pressurized Tank - The tank must be vented
- One piece seamless construction - No Seams to burst
- These rotational molded fresh water tanks are made from a high quality durable polyethylene material.
- Stain, corrosion and rust resistant features make them ideal for replacement or OEM installation on RVs, horse trailers or marine products.
- ACCESSIBLE UTILITY WATER AND EASY TO HAUL: 40-gallons of water for utility storage; translucent poly tank allows you to see liquid levels; carry it on a truck, tractor, or trailer whenever and wherever you need it; it’s your water system on the go
- STORAGE SPECS: poly tank is chemical-resistant with fade-resistant, UV protection; nitrile seals handle water; 6-inch-wide cap and 2-inch drain with molded 3/4-inch port and tethered cap; port fits a standard garden hose to quickly drain the tank
- MADE IN THE USA WITH GLOBAL MATERIALS: designed and produced in the USA with US-based customer service and technical support; backed by Chapin’s 1-year limited warranty
- CONVERSION CAPABILITY: tank can be converted to a spot sprayer (pump, spray wand and shut-off, hose, and additional parts not included)
- 30 Gallon Fresh or Gray Water Holding Tank Manufactured by Class A Customs - Made from NSF Approved Materials - Fresh & Drinking Water Safe - Can be used for Fresh or Gray Water Storage
- WATER TANK MEASUREMENTS: 34.5” Longest Length (not including fittings) x 12” x 17.5” - Tank can sit on any side - rotate tank to change height or width Average Thickness 7/32” +/- Please view photos. (Due to the manufacturing process +/- .25" on each measurement)
- TANK BUILT-IN TANK BUILT-IN FITTINGS: (TWO) 1.5" Female NPT Fitting - fitting is sealed and watertight, to use remove membrane with razor knife (TWO) .5" Female NPT Fitting - fitting is open DO NOT over-tighten fitting damage will occur, use plastic connecting fittings as metal will damage threads.: (TWO) 1.5" Balloon Style Threaded Female NPT Standard - fitting will be closed, to use remove inner membrane with razor knife (TWO) .5" Threaded Female NPT Standard - open fitting, unsealed
- NON-PRESSURIZED TANK: tank must be vented allowing air in and out during use. DO NOT make a sealed connection with a garden hose directly to tank, this is a pressurized connection and will cause tank to explode causing damage. For filling tank it is recommended to use a fill dish or other gravity process.
- Great extra water storage in RV, pop-up camper, off-road vehicles, concession trailers, hot dog carts, smaller food vendors and portable hand washing sinks. Class A Customs Manufactures this item in the USA in Elkhart, Indiana. Tanks are made in a warehouse clean each tank prior to use to remove any debris, scuffs or marking from the manufacturing process.
- 20 Gallon Fresh Water Holding Tank Manufactured by Class A Customs - Made from NSF Approved Materials - Fresh & Drinking Water Safe WATER TANK MEASUREMENTS: 32.5” Longest Length (not including fittings) x 11.75” x 11.75” - Tank can sit on any side - rotate tank to change height or width Average Thickness 7/32” +/- Please view photos. (Due to the manufacturing process +/- .25" on each measurement)
- TANK BUILT-IN FITTINGS: (TWO) 1.5" Female NPT Fitting - fitting is sealed and watertight, to use remove membrane with razor knife (TWO) .5" Female NPT Fitting - fitting is open DO NOT over-tighten fitting damage will occur, use plastic connecting fittings as metal will damage threads.
- NON-PRESSURIZED TANK: tank must be vented allowing air in and out during use. DO NOT make a sealed connection with a garden hose directly to tank, this is a pressurized connection and will cause tank to explode causing damage. For filling tank it is recommended to use a fill dish or other gravity process.
- BASIC PLUMBING KIT INCLUDES - (TWO) 0.5” Hose Barb to 0.5” Male Pipe Thread Adaptor (FOUR) 0.5” Hose Clamp (ONE) 1.25” Hose Barb to 1.5” Male Pipe Thread Adaptor (TWO) 1.5” Hose Clamps (ONE) 1.5” Male Pipe Thread PVC Male Adaptor (ONE) 5ft. Section of 0.5” ID Vent/Draw Hose (ONE) 5ft. Section of 1.25” ID (1.375” OD) Fill Hose
- classAcustoms 12 VOLT Fresh Water Pump MODEL # 12V3 - FRESH WATER USE ONLY - OPEN FLOW 11.6LPM / 3.0GPM AMPS 4.0A MAX AMPS 8.0A SHUT OFF PRESSURE 45PSI/3.1 Bar ON-DEMAND PUMP only turns on when senses pressure changes in line 12 VOLT POWER ONLY 110/115/220 volt will damage the unit - READ INSTRUCTION BOOKLER BEFORE INSTALLATION
- All tanks have been pressure tested
- Made in America
- Please be sure to clean tanks before use
- 40 Gallon Fresh or Gray Water Holding Tank Manufactured by Class A Customs - Made from NSF Approved Materials - Fresh & Drinking Water Safe - Can be used for Fresh or Gray Water Storage
- WATER TANK MEASUREMENTS: 39 1/2” Longest Length (not including fittings) x 13” x 18” - Tank can sit on any side - rotate tank to change height or width Average Thickness 7/32” +/- Please view photos. (Due to the manufacturing process +/- .25" on each measurement)
- TANK BUILT-IN FITTINGS: (TWO) 1.5" Female NPT Fitting - fitting is sealed and watertight, to use remove membrane with razor knife (TWO) .5" Female NPT Fitting - fitting is open DO NOT over-tighten fitting damage will occur, use plastic connecting fittings as metal will damage threads.
- NON-PRESSURIZED TANK: tank must be vented allowing air in and out during use. DO NOT make a sealed connection with a garden hose directly to tank, this is a pressurized connection and will cause tank to explode causing damage. For filling tank it is recommended to use a fill dish or other gravity process.
- Great extra water storage in RV, pop-up camper, off-road vehicles, concession trailers, hot dog carts, smaller food vendors and portable hand washing sinks. Class A Customs Manufactures this item in the USA in Elkhart, Indiana. Tanks are made in a warehouse clean each tank prior to use to remove any debris, scuffs or marking from the manufacturing process.
- Fresh water tank only
- Rote-molded, one piece construction for ultimate durability
- Includes three corner placement fittings in 3/8" or 1/2" and one 1-1/4" filler boss
- Dimensions: 16" Length x 8" Width x 12" Height
- Capacity: 6 Gallons
- 25 Gallon Fresh or Gray Water Holding Tank Manufactured by Class A Customs - Made from NSF Approved Materials - Fresh & Drinking Water Safe - Can be used for Fresh or Gray Water Storage
- WATER TANK MEASUREMENTS: 33 1/2" Longest Length (not including fittings) x 10" x 17" - Tank can sit on any side - rotate tank to change height or width Average Thickness 7/32” +/- Please view photos. (Due to the manufacturing process +/- .25" on each measurement)
- TANK BUILT-IN FITTINGS: (TWO) 1.5" Female NPT Fitting - fitting is sealed and watertight, to use remove membrane with razor knife (TWO) .5" Female NPT Fitting - fitting is open DO NOT over-tighten fitting damage will occur, use plastic connecting fittings as metal will damage threads.
- NON-PRESSURIZED TANK: tank must be vented allowing air in and out during use. DO NOT make a sealed connection with a garden hose directly to tank, this is a pressurized connection and will cause tank to explode causing damage. For filling tank it is recommended to use a fill dish or other gravity process.
- Great extra water storage in RV, pop-up camper, off-road vehicles, concession trailers, hot dog carts, smaller food vendors and portable hand washing sinks. Class A Customs Manufactures this item in the USA in Elkhart, Indiana. Tanks are made in a warehouse clean each tank prior to use to remove any debris, scuffs or marking from the manufacturing process.
SEOCONTENT-START
Page 1 of 2 RECALL 22V729 / 2022-556 REMEDY INSTRUCTIONS Make(s): SALEM, WILDWOOD & OZARK Model(s): MANY, SEE BELOW Model Year(s): MANY, SEE BELOW Concern: A secondary means of strapping to the fresh water tank to the chassis may not have been installed. Repair Code: RC-672-03-00-004252 Allotted Time: 2.00 HRS. Inspection Code: RC-672-05-00-004251 Allotted Time: .25 HRS. Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100362078 Part(s) Return: N/A Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. CERTAIN: 2021 – OZARK – ZKT2700TH, ZKT2700THX, ZKT1660FQ, ZKT1660FQX & ZKT1900THX CERTAIN: 2021 – 2022 OZARK – ZKT2500TH, ZKT2500THX, ZKT1680BSK, ZKT1680BSKX, ZKT1650BHK, ZKT1650BHKX, ZKT1800QSX, ZKT1800QS &ZKT1900TH CERTAIN 2021 – 2022 SALEM – SMT178BHSK, SMT178BHSKX, SMT170SSX, SMT170SS, SMT280RT & SMT280RTX CERTAIN 2021 – 2022 WILDWOOD – WDT178BHSK, WDT178BHSKX, WDT170SSX, WDT170SS, WDT280RT & WDT280RTX REMEDY PARTS KIT CONTAINS: 12 – 3/8” SELF-DRILLING SCREWS 3 – 3” X 48” – 14GA. FLAT STOCK INSPECTION: STEP 1: LOCATE THE FRESH WATER TANK IN THE UNDERBELLY OF THE VEHICLE; • REMOVE UNDERBELLY PANEL AND SET ASIDE WITH FASTENERS; • IF THE HOLDING TANK HAS STRAPS AROUND THE TANK AND CROSS-MEMBERS (FIG. 1) TAKE PHOTOS; • INSPECT THE FLOATING CROSS-MEMBER AND ENSURE IT HAS TWO FASTENERS ON EACH SIDE (TOTAL OF 4) (FIG. 2); • REASSEMBLE ANY REMOVED UNDERBELLY; • SUBMIT PHOTOS WITH CLAIM INSPECTION CODE ONLY. IF THE INSPECTION DOES NOT REVEAL ANY OF THE ABOVE, MOVE ON TO REMEDY. REMEDY: STEP 1: LOCATE THE FRESH WATER TANK IN THE UNDERBELLY OF THE VEHICLE; • REMOVE UNDERBELLY PANEL AND SET ASIDE WITH FASTENERS; • MEASURE AND MARK OUT THE FRESH WATER HOLDING TANK INTO THIRDS; STEP 2: USE THE 3” X 48” – 14GA. FLAT STOCK FROM THE REMEDY KIT (FIG. 3); • USE THE 3/8” SELF-TAPPING LAGS TO SECURE THE THREE – 3” X 48” – 14GA. FLAT STOCK TO THE BOTTOM OF THE FULL HEIGHT CROSS-MEMBERS, ONE IS BEHIND THE FRESH WATER TANK AND ONE IS IN FRONT OF THE FRESH WATER TANK; • DO NOT LAG INTO THE FLOATING CROSS-MEMBER AS THE FASTER WILL PENETRATE THE FRESH TANK; STEP 3: INSPECT AND ENSURE THE FLOATING CROSS-MEMBER HAS A MINIMUM OF TWO (2) 3/8” SELF-TAPPING FASTENERS (FIG. 2), ADD IF MISSING; STEP 4: RE-ASSEMBLE THE UNDERBELLY PANEL TO THE CHASSIS BEAMS; STEP 5: CLAIM REPAIR CODE. PHOTOS ON NEXT PAGE; Page 2 of 2 RECALL 22V729 / 2022-556 REMEDY INSTRUCTIONS Make(s): SALEM, WILDWOOD & OZARK Model(s): MANY, SEE BELOW Model Year(s): MANY, SEE BELOW Concern: A secondary means of strapping to the fresh water tank to the chassis may not have been installed. Repair Code: RC-672-03-00-004252 Allotted Time: 2.00 HRS. Inspection Code: RC-672-05-00-004251 Allotted Time: .25 HRS. Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100362078 Part(s) Return: N/A FIGURE 1 FIGURE 2 FIGURE 3 FACTORY INSTALLED 1 ¼” NYLON WEB STRAPPING CHECK FOR TWO FASTENERS REMEDY 3” X 48” – 14GA. STRAPS INSTALLED
**************************************************************************************************************
IMPORTANT SAFETY RECALL Page 1 of 2 November 2, 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem, Wildwood and Ozark Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. A tank dislodged while under towing conditions may increase the risk of a crash. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River Dealership or Service Center. Two straps will be installed around the chassis cross-members and the holding tank to keep the tank retained inside the chassis. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 2.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem/Wildwood Forest River, Inc. Attn: WARRANTY MANAGER 1803 Century Drive Goshen, IN 46528 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V729 CANADA RECALL: 2022-556 FR ID: 72-1559 <> <> <
ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2022-556 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V729 Sincerely, Forest River Inc. Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL Page 1 of 2 October 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain 2021-2022 Salem, Wildwood and Ozark Travel Trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 11/25/2020 through 12/8/2021 WHAT IS THE DEFECT/NONCOMPLIANCE? The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. A tank dislodged while under towing conditions may increase the risk of a crash. SERVICE PROCEDURE: Dealership Service Department procedures for addressing the tank securement can be found on Dealer Connect WHAT IS THE PART NUMBER OF THE REMEDY KIT? F100362078 PARTS AND RETURN: Prior Authorization and Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 22V729 2022-556 RC-672-05-00-004251 INSPECTION ONLY .25 HRS. 22V729 2022-556 RC-672-03-00-004252 INSPECTION AND REPAIR 2.00 HRS. HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V729 CANADA RECALL: 2022-556 FR ID: 72-1559 <> <
> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the 2021-2022 Salem, Wildwood and Ozark Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021-2022 Salem, Wildwood and Ozark Travel Trailer listed under this Recall. If your dealership has already performed the remedy to 2021-2022 Salem, Wildwood and Ozark Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2021-2022 Salem, Wildwood and Ozark Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Office of Corporate Compliance**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-729 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : SEP 30, 2022 NHTSA Recall No. : 22V-729 Manufacturer Recall No. : 72-1559 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 5,168 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Forest River Salem Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Upon review of warranty data, the data showed a significant trend upwards beginning in Quarter 4 of 2020, therefore Forest River decided to begin the scope date at November 23, 2020. Forest River decided to end the scope on October 31, 2021, in which OCC discovered that manufacturing began installing secondary straps to the fresh water tanks. US – Please see attached spreadsheet for model and quantity. Production Dates : NOV 25, 2020 – DEC 08, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Forest River Wildwood Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Upon review of warranty data, the data showed a significant trend upwards beginning in Quarter 4 of 2020, therefore Forest River decided to begin the scope date at November 23, 2020. Forest River decided to end the scope on October 31, 2021, in which OCC discovered that manufacturing began installing secondary straps to the fresh water tanks. US – Please see attached spreadsheet for model and quantity. Production Dates : NOV 25, 2020 – DEC 08, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-729 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Forest River Ozark Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Upon review of warranty data, the data showed a significant trend upwards beginning in Quarter 4 of 2020, therefore Forest River decided to begin the scope date at November 23, 2020. Forest River decided to end the scope on October 31, 2021, in which OCC discovered that manufacturing began installing secondary straps to the fresh water tanks. US – Please see attached spreadsheet for model and quantity. Production Dates : NOV 25, 2020 – DEC 08, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A tank dislodged while under towing conditions may increase the risk of a crash. Description of the Cause : The manufacturing plant did not install secondary strapping to the fresh water tank to the chassis. Additionally, the manufacturing changed fresh water tanks from a tank that had a baffle, to a tank without a baffle. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Fresh Water Tank Component Description : Fresh Water Tank Component Part Number : N/A Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 22V-729 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : NR Address : NR NR Country : NR Chronology : On August 22, 2022, Forest River’s Office of Corporate Compliance (“OCC) retrieved a Vehicle Owner Questionnaire (“VOQ”) #11480615 as part of the weekly VOQ review. According to the VOQ 11480615, it was claimed that the fresh water tank detached and fell from the vehicle. On September 6, 2022, OCC began a warranty data review. On September 23, 2022, the warranty data review was completed. The data showed a significant trend upwards beginning in Quarter 4 of 2020, therefore Forest River decided to begin the scope date at November 23, 2020. Forest River decided to end the scope on October 31, 2021, in which OCC discovered that manufacturing began installing secondary straps to the fresh water tanks. On September 30, 2022, Forest Rivers’ Corporate Recall Committee voted to recall. Part 573 Safety Recall Report 22V-729 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. The Fresh Water Tank will be inspected for straps. If no straps are found two straps will be installed around the chassis crossmembers and the holding tank to keep the tank retained inside the chassis. What is the Forest River Customer Service Phone Number? (574) 534-3167 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem/Wildwood Forest River, Inc. Attn: WARRANTY MANAGER 1803 Century Drive Goshen, IN 46528 How Remedy Component Differs from Recalled Component : Tank straps will now be installed as a secondary securement. Identify How/When Recall Condition was Corrected in Production : According to manufacturing records, in November of 2020, manufacturing began installing two straps around the chassis cross-members and the holding tank to keep the tank retained inside the chassis. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : NOV 09, 2022 – NOV 09, 2022 Planned Owner Notification Date : NOV 09, 2022 – NOV 09, 2022 * NR – Not ReportedSEOCONTENT-END
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.