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NHTSA Campaign Number: 17V673
Manufacturer Keystone
RV Company
Components EQUIPMENT
Potential Number of Units Affected 1,890
Stabilizer Jacks may Detach from Frame in Transit
If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
Summary
Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
Remedy
Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 17-306.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Keystone RV Company
SAFETY ADVISORY # 17-306
Western Edition Cougar Stabilizer Jacks
12/6/17
Keystone RV Company is conducting a voluntary RECALL notification campaign in accordance with the National Traffic and Motor Vehicle Safety Act. It has been decided that the mounting welds for the stabilizer jack installed on the units listed below may fail. If the fastener fails and the jack separates from the vehicle, there is an increased risk of personal injury and property damage.
| Models Included: | 2017 – 2018 Cougar WE Fifth Wheels and Travel Trailers |
| Serial Number Ranges: | 2017 HC504421 – HC509056
2018 JC500147 – JC502981 |
Parts Required:
For rear storage rack:
(1) – KRV # 592535 – Axle – Service Advisory – 17-306 – Western Edition Cougar Stabilizer Jacks – Kit
For frame rail mounted jacks:
(4 per jack) – KRV # 391530 Screw 3/8″ x 1″ Ind Hex Wash Unslot SMS Zinc *Canada Dealers Obtain Locally*
(4 per jack) – KRV # 391552 Washer – 3/8″ – Lock – Ext Tooth – Zinc – For SVC
Tools Required:
– 3/8 Hex Bit – Screw Gun – Drill – 5/16” Dia. Drill Bit – 9/16” socket with ratchet
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the mounting of the four stabilizer jacks mounted to the chassis frame and use appropriate fasteners to secure all stabilizer jacks.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect all sources of 12 VDC and 120 VAC electrical power.
For stabilizer jacks mounted to the chassis frame rail
Step 3
Locate stabilizer jacks and drill four holes (two in each “ear”) to 5/16” Dia. Use a 9/16” socket and ratchet to install (1) of the supplied screws and lock washers, repeat for the remaining (3) screws, Figure 1.
Step 4
Repeat Step 3 for each jack that is mounted directly to the chassis frame rail, securing it to the frame.
For stabilizer jacks mounted to rear storage rack
Step 3
Locate rear stabilizer jacks and use supplied ubolts and u-bolt plates to secure the stabilizer jack to the frame of the storage rack. Repeat for the remaining jack, Figure 2.
Step 4
Use black paint on fasteners to match the undercarriage.
Step 5
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
Submit the claim on Key Express using Flat Rate Code # 7130642A with Safety Advisory # 17-306 noted in the customer complaint section. The amount of time authorized for repair is 1.0 hour per vehicle.
PARTS DISPOSITION
No parts return.
Please call Keystone RV Customer Service at (866) 273-1454 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall:
US: 17V-673
CAN: 2017-539
Safety Advisory: 17-306
December 5, 2017
SAFETY ADVISORY 17-306
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2017-2018 Keystone Western Edition Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
Reason for this recall
It has been decided that the vehicles in this recall population may have manual stabilizer jacks attached to the chassis frame that were not properly installed. If the manual stabilizer jacks separate from the vehicle during transit, there is an increased risk of personal injury and property damage. The vehicles included in the recall are:
2017-2018 Keystone Western Edition Cougar Fifth Wheels and Travel Trailers
- Serial Number Range: HC504421 – HC509056
- Serial Number Range: JC500147 – JC502981
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #17-306, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY # 17-306
Western Edition Cougar Stabilizer Jacks
12/6/17
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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
safety Recall: 17V-673
Safety Advisory: 17-306
June 15, 2018
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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 17V-673
CAN: 2017-539
Safety Advisory: 17-306
December 5, 2017
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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 17V-673
Transport Canada: 2017-539
Safety Advisory: 17-306
December 5, 2017
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Keystone Twitter Tweet
12/7/2017
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Miscellaneous Document
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Recall Acknowledgement
November 7, 2017
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- True HEAVEY DUTY 9k lbs# capacity, made by heavy 11ga steel. Strongest jack in the market!
- Includes 4 steel jacks, also include a 3/4" hex magnetic socket to raise/lower jack faster by power drill!
- Aslo include 16 pcs 3/8" mounting screws & matching 9/16" socket, a 11/36" mounting hole drill bit, one set of drilling guide sticker, everything you need for install!
- Capacity: 9K lbs per jack. Extended height: 24", Retracted height: 5", Retracted length:26", width: 7.5"
- For RV stablizing and leveling purpose only, NEVER use for lifting, changing tires or supporting weight of any vehicles,
- 【Heavy Duty Steel RV Jacks and Stabilizer】: Made of heavy-duty steel with electrophoresis treatment on the surface so that it is durable and strong enough to stabilize and level most RVs.
- 【Specification】: Designed with plenty of room for you to stretch the rv scissor jack in 24” maximum height, 4” retracted height, 26" retracted length and 7.3" width.
- 【2 Way to Use】: The crank handle turns easily to help raise/ lower the camper
scissor jack quickly, power drill (NOT INCLUDED) is more faster. And jack with the smooth tooth gear design of arms to its' ensures straight line vertical extension and retraction for your RVs. - 【Application】: 24" RV stabilizing scissor jack 7500lbs with wide bow-tie base to help you keep trailer, RVs, trailers, campers motorhomes, pop-ups level and stable.
- 【What You Will Get】: 2 * Steel jacks, 1 * Crank handle, 1 * Drill Bit.
- This RV stabilizer features 6,500-lb capacity which helps to keep your trailer level and stable. It adjusts from 4" to 24" inches as your situation requires, and the bow-tie base steadies the jack on soft surfaces.
- Extended height: 24"; Retracted (collapsed) height: 4".
- Tooth gear design of the camper scissor jack arms ensures straight line vertical extension and retraction, the jack raises quickly and the crank handle turns easily.
- Includes: 2 leveling scissor jacks, 1 crank handle .
- 1-Year limited warranty!
- StabIlizing and leveling your RV/Trailer
- Remains steady on soft surfaces because of wide bow-tie base
- Includes 2 steel jacks, one 3/4" hex magnetic socket to raise/lower jack faster by power drill, Also include one 3-bubble magnetic level
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Capacity: 5,000 lbs per jack
- It used for stabilize, secure, and level your RV, camper, or travel trailer; For stabilizing only recreational vehicles – DO NOT USE TO RAISE.
- It is adjustable from 11inch to 17 inch. The Max. Capacity: 6, 000lbs per Stabilizing Jack .
- The frame made of high quality aluminum and not easy to rust outdoors. It has a longer service life .
- Small size and easy to store. It dimension is L 6.1 inch, W 6.1inch, H 11 inch.
- You will receive a good quality stack jack with cushion rubbers, as well as a pair of gloves for working.
- Weize trailer jack supports, lifts and lowers your boat or recreational trailer, lift capacity: 2000 lbs, 26.7" to 40.9"
- Bolt-on installation - Fit for Mounting Plate width 4.13" to 4.92"(no more than the length of the bolt size M10*110MM) and vertically 4" height(3 holes for you to adjust, it is 1.96inch, 2.753inch, 4.13inch).
- Corrosion-resistant zinc finish prevents rust even in the harshest environment.
- 5.79” diameter x 2" wide dual wheels provide support, stability and simple maneuverability.
- The marine jack hasThe marine jack has a convenient handle which allows you to easily swing jack in place, pivot up to stow parallel to trailer tongue for travel, move back into upright position for use. a convenient handle which allows you to easily swing jack in place, pivot up to stow parallel to trailer tongue for travel, move back into upright position for use.
- Strong Support & Stability: Durable Aluminum RV Stabilizer Jacks – Specifically designed for RVs and travel trailers, each stabilizer jack supports up to 7500 lbs, ensuring optimal stability. Constructed from corrosion-resistant aluminum, these screw jack stands provide long-lasting support, whether for daily or seasonal use
- Easy Height Adjustable (11"-17"): These screw jack stands are adjustable between 11" to 17", allowing precise leveling and enhanced stability on uneven ground. Perfect for all types of RV jacks & stabilizers, ensuring your trailer remains level and secure during setup
- Complete Kit with Screw Jacks & Rubber Pads: Includes 4 rv stabilizer jacks, rubber cushion pads to reduce noise and protect your RV chassis, and hardware for quick setup. The ergonomic “T” handle allows for quick height adjustment and secure placement under your vehicle
- Wide Compatibility for RVs & Campers – These camper stabilizer jacks are compatible with a wide range of RVs, campers, and trailers. Whether you're using a pop-up camper or a fifth-wheel trailer, these jack stands ensure reliable stabilization, enhancing your camping experience
- Effortless Installation & Secure Stability: RV jacks are easy to install and ensure superior stability with minimal effort. Designed for All Trailers. Please note: These rv jack stands are intended for stabilization, not lifting. Recommend placing wood or concrete blocks under jacks for better use
- Stablizing and leveling your Camper, RV, Trailer, Remains steady on soft surfaces because of wide bow-tie base
- Includes 4 steel jacks and a 3/4" hex magnetic socket to raise/lower jack faster by power drill!
- Aslo include 16 pcs 3/8" mounting screws & matching 9/16" socket, a 11/36" mounting hole drill bit, one set of drilling guide sticker, everything you need for install! You can also weld on if needed.
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Capacity: 6,000 lbs per jack, bulit by same material as other brand's 7500lbs jacks!
- StabIlizing and leveling your RV/Trailer
- Remains steady on soft surfaces because of wide bow-tie base
- Includes 4 steel jacks, one 3/4" hex magnetic socket to raise/lower jack faster by power drill
- Also include a free 3 bubble magnetic level
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Sturdy Support: Each stabilizer jack boasts an extended height of 18" and a collapsed height of 12", offering reliable stability to keep your trailer level. With a static load capacity of 1000 lbs and a lift capacity of 650 lbs, it's the perfect solution for maintaining balance on the road.
- Rust-Resistant Design: Coated with black environmentally friendly electrophoretic paint, these stabilizer jacks are built to withstand the elements without succumbing to rust or corrosion, ensuring long-lasting performance.
- Complete Package: This set includes 2 stabilizer jacks and 1 handle, providing everything you need for hassle-free installation and operation.
- Easy Installation: While mounting hardware is not included, the jacks feature pre-drilled mounting holes for quick and convenient setup. Simply use four 3/8" bolts (not included) to secure them in place. For added security, consider using a 1/4" spacer between the frame and mounting surface to ensure a snug fit.
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