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March 23, 2023 NHTSA CAMPAIGN NUMBER: 23V192000
Steer Axle Fasteners May Come Loose
Steer axle assembly separation can result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 23V192
Manufacturer Spartan Fire
, LLC
Components STEERING
Potential Number of Units Affected 12
Summary
Spartan Fire, LLC (Spartan Fire) is recalling certain 2020, 2022 and 2023 Gladiator and 2023 MetroStar vehicles. The front-drive steer axle fasteners may loosen, resulting in a complete separation of the axle assembly joints.
Remedy
Dealers will inspect and replace the pro-torque nut keeper on the steer axle assembly, free of charge. Owner notification letters were mailed May 10, 2023. Owners may contact Spartan Fire customer service at 1-517-543-6400. Spartan Fire’s number for this recall is 23009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RSB23-210-001
APPLIES TO:
This service bulletin applies to certain 2020 through 2023 model year, Gladiator and Metro Star model emergency response chassis cabs built between July 2020 and January 2023.
CONDITION:
Certain Meritor Front non-drive axle Pro-Torq wheel hub keepers were observed to be installed incorrectly.
CORRECTION:
Inspect Pro-Torq nut installation and adjust per instructions if necessary.
GENERAL INSTRUCTIONS:
Thoroughly review entire service bulletin before starting work. If there are questions or concerns with steps defined in this service bulletin, contact Spartan Fire, LLC. Customer & Product Support Group.
All applicable industry safety standards must be followed when performing work identified in this procedure.
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Chronology :
On March 2, 2023 โ Spartan Fire received communication from Meritor of a potential issue with their pro-torque nut keeper installation. An investigation was started and PSR team created.
March 2 โ 15, 2023 โ Spartan identified the potential population, conducted a risk assessment and issued a stop ship.
On March 15, 2023 – Escalated the issue to REV Group Management.
On March 22, 2023 โ REV Group Recall Committee approved a voluntary recall for this issue.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SPARTAN FIRE | GLADIATOR | 2020, 2022-2023 |
| SPARTAN FIRE | METROSTAR | 2023 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-23V192-6295.PDF 213.706KB
Recall Acknowledgement
RCAK-23V192-6174.pdf 737.492KB
Safety Bulletin
RCSB-23V192-0316.pdf 487.606KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V192-8504.pdf 673.203KB
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Final Stage Manufacturer Notification
RMISC-23V192-6391.pdf 605.523KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-23V192-4856.pdf 234.62KB
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Recall Quarterly Report #1, 2023-2
RCLQRT-23V192-5247.PDF 211.126KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V192-4046.PDF 211.36KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V192-4879.PDF 211.448KB
Latest Recalls Documents
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
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- Quick Torque Setting: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using
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- Easy to Set: First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- Widely Use: The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We insist on bringing customers a good shopping experience.
- ยฑ3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ยฑ3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
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- !!!Attention!!!: 1,Torque wrench cannot be used to remove the nut, because the sudden torque for removing is much higher. 2,Keep the set value proper, avoid to set a small value but actual needs a bigger value, this can break the wrench 3, When not in use, always keep torque at the lowest setting. 2,when in use,keep the direction select in leftmost or rightmost position, not middle. 3,use just proper size socket and right direction button in case of skipping. 4,keep all the package well in case of returning in the future. 5,do not use excessive force during use to avoid affecting the accuracy of torque and even damaging the wrench.
- ใEasy to useใ: Our torque wrench 1/2 feature high contrast and dual unit measurement for easy reading and setting of the required torque.Turn the bottom knob to make it in unlocked state, then turn the handle to set the torque, and finally lock the bottom knob.Adjusting the head paddle allows the 1/2 inch torque wrench to be used in both directions.
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- ใHigh Precision & Easy ReadingใWith a dual-range scale of 20-240 in.lb/2.3-27.1 Nm, this inch pound torque wrench provides quick and precise readings, ideal for precision tasks in electronics, bicycles, and light machinery requiring lower torque levels.
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- ใConvenient Storage & Versatile UseใThis torque wrench set comes in a sturdy plastic shell storage box for convenient storage and organization. It is suitable for repairing various parts of a bicycle, including bolts, nuts, threaded components, handlebars, frames, brakes, and derailleurs. Additionally, it is backed by a 24-month warranty, with customer support available for any assistance needed.
- [๐๐๐๐๐๐๐๐] SUZUME torque wrenches are made of CR-V steel to ensure the durability of the torque wrench. The surface is also chrome-plated, which not only improves corrosion and wear resistance, but also gives the torque wrench set automotive a mirror-like luster, adding a touch of eye-catching beauty. For the handle, we chose a lightweight aluminum alloy, whose low-density characteristics greatly reduce the overall weight of the tool, making it easier to operate.
- [๐๐๐๐ ๐๐๐๐๐๐๐๐]The SUZUME 3PCS torque wrench set, covering torque wrench 1/2 drive,torque wrench 3/8 drive and 1/4 torque wrench, is each a commitment to superior workmanship. After rigorous fatigue testing, this torque wrench kit can withstand more than 10,000 repeated uses and still maintain an incredible ยฑ3% accuracy, which means you can use them with confidence and without worrying about re-calibration.
- [๐๐จ๐ฎ๐ ๐๐ฅ๐ข๐๐ค] SUZUME torquimetro are designed with a bi-directional ratchet head that makes it easy to apply precise torque, whether you operate the wrench clockwise or counterclockwise. When your operation reaches the preset torque value, the wrench will immediately emit a clear "click" sound, accompanied by a vibration, to ensure that you can sense and stop the operation at the first time, avoiding damage to bolts, nuts and even torque wrench' due to excessive application of force.
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SEOCONTENT-START
Spartan Fire, LLC
IMPORTANT: Safety Recall
SAFETY โ RECALL โ 23009 (23V-192)
Dear Final Stage Manufacturer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Spartan Fire, LLC has decided that a defect which relates to motor vehicle safety exists in certain model
year 2020, 2022-2023 Gladiator and 2023 MetroStar model emergency response chassis cabs.
What is the defect?
Based upon information provided by Meritor, if the keeper is not properly installed and engaged on
the pro-torque nut wheel end, the nut may loosen. If the nut loosens over time, the wheel end may
separate from the steer axle.
Separation of the wheel end from the steer axle could result in potential injury, loss of vehicle control,
and increase the risk of a crash. The initial effect would be the driver would feel vibration from the
steer axle.
Corrective Action:
Contact your local repair facility for assistance with facilitating the inspection and repair, as necessary,
free of charge. Contact Meritorโs OnTrac Technical Call Center @1-866-668-7221 to open a case and
order parts, if necessary, to complete remedy. There is no cost to the vehicle owner for the recall
remedy.
The inspection will take approximately 1 hour to complete and 4 hours if the replacement of the keeper
is needed. Complete the work per Meritorโs instructions in the service bulletin.
What should the final stage manufacturer do?
On the attached document, you will find a list of chassis cabs Spartan has sold to you. If you agree the
identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National
Highway Traffic Safety Administration (NHTSA) in accordance with 49CFR573. It is a violation of federal
regulation to sell a vehicle subject to a safety recall without the recall first being remedied.
Please contact Meritorโs OnTrac Technical Call Center @1-866-668-7221 to open a case and order parts,
if necessary, to complete remedy at no charge to you or our mutual customer. Please submit any
invoices with Meritor.
Spartan Fire, LLC.
If you have completed this remedy prior to receiving this letter, please notify and contact Spartan Central
Service at chawarinvsub@spartanmotors.com.
What will Spartan Fire, LLC do?
Spartan Fire, LLC will identify work with you and affected owners to identify a service center near you
and schedule the work to be completed.
For questions regarding warranty claims, please call 1-800-867-6478.
We regret any inconvenience this situation may cause. Spartan is committed to customer safety and
satisfaction.
Sincerely,
**************************************************************************************************************
Recall Service Bulletin
Recall Service Bulletin
RSB23-210-001
Page 1 of 5 QUA-FR-0290
Rev: 4.0
23009
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
DATE: 4/13/2023
APPLIES TO: This service bulletin applies to certain 2020 through 2023 model year,
Gladiator and Metro Star model emergency response chassis cabs built
between July 2020 and January 2023.
NHTSA/TC Id: 23V192 / 2023-190
CONDITION: Certain Meritor Front non-drive axle Pro-Torq wheel hub keepers were
observed to be installed incorrectly.
CORRECTION: Inspect Pro-Torq nut installation and adjust per instructions if necessary.
LABOR ALLOCATION: 1.0 hour for inspection of both wheel ends
4.0 additional hour for R & R and adjustment of both wheel ends if
required.
CLASSIFICATION: V3
GENERAL INSTRUCTIONS:
Thoroughly review entire service bulletin before starting work. If there are questions or concerns
with steps defined in this service bulletin, contact Spartan Fire, LLC. Customer & Product Support
Group.
All applicable industry safety standards must be followed when performing work identified in this
procedure.
Contact Meritor Ontrac #866-668-7221 to open a claim and received work
authorization before performing any repairs. Reference Program # C23AA.
F’IRE C HASSIS F’IRE C HASSIS
Recall Service Bulletin
Recall Service Bulletin
RSB23-210-001
Page 2 of 5 QUA-FR-0290
Rev: 4.0
23009
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
F’IRE CHASSIS F’IRE CHASSIS
TECHNICAL BULLETIN TP-2301
RELD PEP.AJR PROCEDURE
PRO-TOROยฎ NUT KEEPER INSPECTION ON FF, FG, FL AND MFS
SERIES FRONT NON-DRIVE STEER AXLES WITH CONVENTIONAL
WHEEL ENDS
Hazard Alert Messages
Read and obser-;e all hazard alert messages in this publication.
Indicates imminent danger. Failure to follow this instruction v~II
resu It in death or serious injury.
A WARNING
Indicates a possibly impending danger. Failure to follow this
instnclion can result in death or seoous injury.
A CAUTION
Indicates a hazardous situation or unsafe practice which, if not
avoided, could result in injury or damage to components.
How to Obtain Additional Maintenance,
Service and Product Information
Refer to hlaintsnance Manual MM-2075 Four-Pistnn P11adrauli;
Disc Brake Caliper, Maintenaroe Manual M M-0409 Wheel-End
Corrponents Maintenance Manual MM-0467 EX+โข A,r Disc
Brake l and H Modelโข and Majat,,nance Man uaJ 23A Bus a oo
Coach Rear Dlllle Axles for additior.al information. To ob1ain these
and other Meritor publicatioos, Yisit Literature a, Demand at
meritormm
Contact the Meritor OnTracโข Customer
Service Center
For add~ional information and guidance, contact the Meritcr
On Trac- Customer Ser.ice Center at 866-ยฃ68-7221 (US and
Canada) between 7 :30 AM and 1 0 :00 PM ET Monday through
Friday, and between 9: 00 AM and 6:00 PM ET on Saturday;
001-B00-889-1 B34 (Mexico); or visit our website:
w.Wl mecrtPr camfwarrant\l
~ 115711)
Plt’1!Clht.lSA
Pro-Torqโข Nut Keeper Inspection
This technical bulletin pl’OYidas instructons for inspecting the
Pro-To,-qe nut on FF, FG, FL and MFS series front non-dri.e steer
axles with col’Jl’entional wheel ends. lnstruc1ions are also pro..;ded
lo aljust the wheel end pay and reinstall the components a
needed. When the procedures are complete, cootactthe Meritor
On Trac~ CustomerSer-;ioe Center at 866-668-7221 and pl’OYide
photos of the worlc to ootain reimbursement
Safety Precautions
Before performing the procedures in this ptblication, read and
understand the lollowirg safety precautioos.
A DANGER
Parle the Yehicle on a lew,I surface. Block the wheels to prevent
the Yehicle from moving. Support the vehicle w~h safety stands.
NEVER worlc undsr a vehicle supported only by jacks. Jacks can
slip and fall over. Failure to use safety stands can result in death
or serious per.;onal injury and damage to components.
A WARNING
To prevent eye injury, always wear eye protection when
performing vehicle maintenance or se<Yice.
Pro-Torqโข Nut Keeper Inspection
Procedure
1 . Park 1he vehicle on a level surface. Block the rear viheels to
prevent the “‘9hicle from moving.
2. Raise the vehicle so !hat the rude to be inspected is off the
ground. Support the vehicle with safety stands. Do not use a
jack to s1.pport 1he vehicle.
3. Clean the area at the hub-to-htb c0Yer interface using a clean
rag.
lP-2:IOl { ID.lea.l.J.3..,2.3,
~
Recall Service Bulletin
Recall Service Bulletin
RSB23-210-001
Page 3 of 5 QUA-FR-0290
Rev: 4.0
23009
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
F’IRE CHASSIS
4. Place a drain pan mder lhe hub. Remove the baits and htA,
COiier a nd alow the oil to drain from the i..t..
5. Take a i;hoto of the keeper and Pro-lorqโข nut.
A DANGER
lwtays ensure the keepes-is correclly installed in the Pro-Torqโข
nut. If the keeper is not aineot!y instilled or rrโขssmg, lhe nut can
loosen or come off the hub. resulting m bss of vetwcle control.
Dealh or serious personal injury can oocur.
6. Inspect the orange keeper and c hedc lor proper seating. Refer to
Figure 2 and fig.ire 3.
H the keeper teeth are correctly installed and the keeper
is seated in the groove as shown in Figure 1: Proceed to
Wheel Bea,.,g Adjus:tment and Pro-Tonf’ Keeper lnstillalion
Procerure. Step 16.
H the keeper teeth are out of position or the keeper is
not properly s -eated in 1he g_roove as shown in Figure 2:
Proceed ID Wheel Bearing Adjuslmenl and Pro-TO<Q'” Keeper
Installation Procedure, Step 1 .
Wheel Bearing Adjustment and Pro-Torq@
Keeper Installation Procedure
A DANGER
A.58ESTOS AND r-lON-ASBESTOS FllBlS – Some brake linings
con1ain asbestos filers, a cancer and lung cisease hazanl.
Some brake linings contain non-asbeslos libers, whose
long- tern, effects to health ae ml handling both asbeslos and non-asbestos materials. Refer lo
Secboo 2 fol’ asbestos and non-asbestDs safety informaboo and
recommended ,\ICCk practices.
1 . Remove the wheel and tire assembly per the OEM
recommended instructions.
2. Remove the disc brake pods. If the ,”4leel end is equipped with
drum brakes, it is nol necessary lo remo.e the drums at this
time.
โข Fu EX+.,.. Air Disc Brakes, l and H Models, refer tot,W-0467,
section 5, page 23.
โข For Four-Piston Ouaaaulic Disc Brake Calipers, refer to
MM-2075, section 3, page 6 .
ll’-2301 I ……, 113-ZI
rag,,2
F’IRE CHASSIS
A CAUTION
Always ,enswe the wheel end play is wilhin speafication. Failure
lo do so can result in premature bearing wear or damage.
3. Measure the wheel end play. Attach a dial indicalor ID the
hub and place the pointer of the dial indicator oo the spinde.
Without rotating lhe rotor, push inward and ZERO the indicator,
then pul outward on the rolDr and record the reading Reier
to MM 23A. section 5 . page 44, Step 10A through D only.
.Allowable end p lay is 0.001-0 .005″ (.0.0254-0.127 mm).
Figure 1.
If the end play measureme111 is within 0,.001-0.oosโข
(0.0254-0.127 mm) specific.ation: Proceed la Step 14 .
If the erid play measurement is not within sp.ecificatioo
(less lhaa 0.(โข)1โข [0.8254) or more than O,โข(N!;” [0.127 mm)):
Proceed to Step 4.
A9JT111
4. Remow the bral โข For EX+ TM ~ Disc Brake, Land H Models. refer to MM-0467,
secfun 6, page 30.
โข For F-ou–Piston Ouadraulic Oise Brake Calipers, refer lo
MM-2075. section 3, page 7
โข Forctum brakes. refer to lhe manufacturer’s reconvnended
instructions.
5. Remow the keeper from the Pro-Ta~ nul Use a screM!nver
in the keeper arm sloes (see f;gure 2} la carefully pry the
keeper arm from the undercut groove on each side uni) the
keeper is released. Discard the keeper.
6 . Remow the Pro-Tor~ nut and hub assembly frnm the spindle.
7. Check for metal debns and wear on components. Replace any
wom COrT1)0llefl1s.
8 . Clean the spinde lo remo.e any lubricant, airrosion prevention
mating, loreign material, or su:face rust that may be present
Be stie to dean the full length of the seal jounal.
~
Recall Service Bulletin
Recall Service Bulletin
RSB23-210-001
Page 4 of 5 QUA-FR-0290
Rev: 4.0
23009
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
F’IRE C HASSIS
9. lubricate the bearing journals on the spindle or the inside
diameter of lhe bearmg cones wilh Gmde 2 grease er the
ltbicant that wm be used in lhe wheel end. Do nol ooot the
seal jcuna! on the spindle.
1 O. l.ubricate the inside diameter of the seal wi1h lhe same
lliicant that wm be used in lhe wheel end.
11. ‘,bmt the hub assembly onto the a,de ~ndle with a smooth.
firm rnobcn wh~e holding the outer bearing in place. Use care
to maintain alignment between the bearing cones. spacer. and
spindle and to avoid seal damage.
12. Seal the beamg as follows:
a. Install the Pro-Torqโข rut on the ~ndle. lighten the oot lo
200 lb-11 (271 Nm) v.hile rotating the hub.
b. Back lhe nut off one full tum.
13. Adjust lhe i\beel bearing as lollows:
a. lighten the Pro-Tcxq9nut ID 100 lb- ft (135. 6 Nm) while
rotating the hub.
b. Back the nut off one raised face mark (1 /4 tum).
14. lnsla!I the new keeper (Memor 122751709/Stemco 4504865)
using the following slllps.
a. Insert lhe new keeper in the underart grnoo;e of the nut.
b. Engage the mating teeth.
c. Compress and insert the keeper arms. one at a time. into
the underart groove with the screwdriver in lhe keeper arm
slots. Figure 2.
NOTE: DO NOT BACK OFF HE NJT TO ENGAGE. If lhe
keeper mating t.eeih aee not engaged, !hen slcmf\, tighten lhe
nut until they engage.
F’IRE C HASSIS
15. Take a pholD of the keeper and Pro-Torq” oot installed.
16. Measure lhe end play lo ensure it is within specification.
Refer to Step 3 C, it.s prooewre.
17. Install new gaskets for lhe hub cover.
18. Install the Id, cover and baits a.nil tighten ID 12-18 lb-ft
(16.27-24.4 Nm).
19. Reinstall !he brake caliper or brake cfrurn_
โข For EX+ rM /,jr Ilise Brake, Land H Models. refer ti Ml,1–0467.
section 6 page 31. Tighten the M20 caliper bots to 350-450 lb-ft
(474-610 Htn).
โข For Foor..Pistoo Ouadraulic Disc Brake Caliper, reter to
MM-2075, sectioo 5 page 12. Tighten the t.t14 caliper bolts to
140-170 lb-ft (189.8 -230 Nm)
โข For drum brakes. Re-inslall lhe dun per lhe manufacturer”s
recommended mstruclions.
20. Remove the oil fill plug on the COYer and fill the hub with
specified all. Once filled lo the proper level, reinstall the all fill
plug and tigllten lo specification.
NOTE: Oil is slow ID main thl’CJUlt, the outer wheel bearing.
When filling the tdls wrth oil. it is best to check the oil level
several times as they slowly drain lhroogh the bearing into the
hubca-..ty.
21. Re-instal the ,..tieel and tire assembly. Refer to the OEM for
oorrect instructions and speciftcalions.
22. Contact the MerilDr On Trac- Customer Ser-woe Genta at
866-668-7221 and provide photos of lhe worl< to obt.m reimbursement ~ ยฐ”‘1)rt – . n:.. 2IIZI 1PยทZlll1 f – IJ3.Z3 “‘V! 3 Recall Service Bulletin Recall Service Bulletin RSB23-210-001 Page 5 of 5 QUA-FR-0290 Rev: 4.0 23009 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. F’IRE CHASSIS Correct vs Incorrect Keeper PoslUon INCORRECT KEB’ER POSITION Rg…3 } TOP OF KIE”EII NOT IISlAU.Bl II I.IIOe!CIJT 6ROOYE KHPBITEEnl NOTENGAGB>WfTH
WTTEEnl
F’IRE CHASSIS
TOP Of KEEPER
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**************************************************************************************************************
Spartan Fire, LLC
May 10,2023
IMPORTANT SAFETY RECALL โ 23V-192
This notice applies to the vehicle identification number below.
4S9AEFXB4LS419922
RODEO-HERCULES FPD
1680 REFUGIO VALLEY RD
HERCULES, CA 94547
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Spartan Fire, LLC has decided that a defect which relates to motor vehicle safety exists in certain model
year 2020, 2022-2023 Gladiator and 2023 MetroStar model emergency response chassis cabs.
Please note: The Vehicle Identification Number that may be affected by this recall is located at the top
of this letter.
What is the defect?
Based upon information provided by Meritor, if the keeper is not properly installed and engaged on
the pro-torque nut wheel end, the nut may loosen. If the nut loosens over time, the wheel end may
separate from the steer axle.
Separation of the wheel end from the steer axle could result in potential injury, loss of vehicle control,
and increase the risk of a crash. The initial effect would be the driver would feel vibration from the
steer axle.
Corrective Action:
Contact your local Dealer or repair facility for assistance with facilitating the inspection and repair, as
necessary, free of charge. The repair facility will need to open a case and order the part with Meritorโs
OnTrac Technical Call Center. There is no cost to the vehicle owner for the recall remedy.
Labor Time:
The inspection will take approximately 1 hour to complete and 4 hours if the replacement of the keeper
is needed.
Spartan Fire, LLC
What You Should Do:
Owners should contact your local Dealer or repair facility to open a case with Meritorโs OnTrac
Technical Call Center number @1-866-668-7221. If you need further assistance with this notification
and cannot locate a dealer, call Spartan at 1-800-867-6478 to help direct you to your nearest dealer or
service provider for repair.
If you have completed this remedy prior to receiving this letter, please notify and contact Spartan Central
Service at chawarinvsub@spartanmotors.com.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner
notification letter from the manufacturer; both for the initial notification and all subsequent
notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive
reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this
recall. For more information contact Spartan at 1โ800โ867-6478.
Information Change:
If you have changed your address, sold or traded your vehicle, please email us at
chawarinvsub@spartanmotors.com to provide updated information.
If the authorized service center has failed or is unable to remedy the defect without charge and within a
reasonable time, contact Spartan at 1-800-867-6478. You may also submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington,
D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect
without charge.
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the
quality and performance of your chassis is of the utmost concern to us.
Sincerely,
Spartan Fire, LLC
**************************************************************************************************************
Spartan Fire, LLC
IMPORTANT SAFETY RECALL
NHTSA Recall โ 23V-192
Spartan Internal Recall No. 23009
Dear Dealer or Service Manager:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Spartan Fire, LLC has decided that a defect which relates to motor vehicle safety exists in certain model
year 2020, 2022-2023 Gladiator and 2023 MetroStar model emergency response chassis cabs.
Based upon information provided by Meritor, if the keeper is not properly installed and engaged on
the pro-torque nut wheel end, the nut may loosen. If the nut loosens over time, the wheel end may
separate from the steer axle.
Separation of the wheel end from the steer axle could result in potential injury, loss of vehicle control,
and increase the risk of a crash. The initial effect would be the driver would feel vibration from the
steer axle.
Owners will be notified by mail about the recall and will be instructed to contact the appropriate
Dealer for repair. The repair facility will need to open a case, complete the inspection, and order the
part, if necessary, with Meritorโs OnTrac Technical Call Center. There is no cost to the vehicle owner for
the recall remedy.
IMPORTANT: Some vehicles may still be in dealer inventory. Federal law requires you to complete the
recall remedy on such vehicles before delivery to the retail customer.
SCHEDULING THE WORK:
1. When the customer calls reporting receipt of a Recall Letter, schedule the work at your mutual
convenience.
Spartan Fire, LLC
2. To determine if the vehicle is affected by the campaign, contact Meritorโs OnTrac Technical Call
Center @1-866-668-7221 to open a case and reference program number C23AA. Provide the
necessary vehicle information as needed.
3. To obtain the necessary part, work with the Meritor OnTrac Technical Call Center.
4. Please provide Spartan with the current owner name, address and phone number.
5. If you have previously performed the inspection or the repairs but have not yet submitted an
invoice for the work, we are requesting that you submit the invoice within 10 calendar days.
COMPLETING THE WORK:
Meritor is providing, free of charge, the labor costs and the component, if needed, for the inspection
and potential replacement of the keeper. The inspection will take approximately 1 hour to complete and
4 hours if the replacement of the keeper is needed. Complete the work per Meritorโs instructions in the
service bulletin.
DOCUMENTING THE WORK:
Please contact Meritorโs OnTrac Technical Call Center @1-866-668-7221 to open a case and to submit
invoices with Meritor.
HANDLING AN OWNER WITH NO CONFIRMATION LETTER:
1. If you are contacted by the current owner who has not received a recall letter, you should verify that
they have an affected vehicle by calling Meritor OnTrac Technical Call Center @1-866-668-7221 for
verification.
2. Complete the work as instructed by Meritor provided in the service bulletin.
3. Document the work and submit the claim as instructed under the Documenting the Work section
above.
SPARTAN ASSISTANCE:
If you have technical questions or questions regarding warranty claims, please call 800-867-6478
Thank you for your continued support, and we appreciate your partnership.
Sincerely,
Spartan Fire, LLC
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-192
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Spartan Fire, LLC MAR 23, 2023 NHTSA Recall No. : 23V-192 Manufacturer Recall No. : 23009 Manufacturer Information :
Manufacturer Name : Spartan Fire, LLC Address : 1541 Reynolds Road
Charlotte MI 48813
Company phone : 517-588-4700
Population :
Number of potentially involved : 12 Estimated percentage with defect : 75 %
Vehicle Information :
Vehicle 1 : 2020-2023 Spartan Fire Gladiator and MetroStar Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The emergency response cab chassis affected by this recall are equipped with a Meritor steer axle pro-torque nut keeper. Meritor supplied axle Serial Numbers that were traced to the affected cab chassis. Quantity 2 โ Gladiator 2020 model year trucks affected. Quantity 2 โ Gladiator 2022 model year trucks affected. Quantity 6 โ Gladiator 2023 model year trucks affected. Quantity 2 โ MetroStar 2023 model year trucks affected.
Production Dates : JUL 02, 2020 – JAN 17, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Based upon information provided by Meritor, if the keeper is not properly installed and engaged on the pro-torque nut wheel end, the nut may loosen. If the nut loosens over time, the wheel end may separate from the steer axle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Separation of the wheel end from the steer axle could result in potential
injury, loss of vehicle control, and increase the risk of a crash.
Description of the Cause : Installing the keepers on the pro-torque nut is a manual process and the standard procedure was not followed at Meritor. Identification of Any Warning
that can Occur : Part 573 Safety Recall Report 23V-192 Page 2 Involved Components : Component Name 1 : Steer Axle
Component Description : Pro-torque spindle nut keeper Component Part Number : Unknown Supplier Identification : Component Manufacturer
Name : Meritor
Address : 22021 Skyway Church Rd Maxton North Carolina 28364
Country : United States Chronology :
On March 2, 2023 โ Spartan Fire received communication from Meritor of a potential issue with their pro- torque nut keeper installation. An investigation was started and PSR team created.
March 2 โ 15, 2023 โ Spartan identified the potential population, conducted a risk assessment and issued a stop ship.
On March 15, 2023 – Escalated the issue to REV Group Management.
On March 22, 2023 โ REV Group Recall Committee approved a voluntary recall for this issue. Description of Remedy :
Description of Remedy Program : Meritor will work with affected vehicle manufacturers to inspect and
replace the pro-torque nut keepers as necessary on the subject steer axles. The vehicles that have been remedied would have been covered through the normal warranty process. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy is to correct the installation of the pro-torque nut keeper within the axle. The remedy component would be the same.
Meritor issued a quality alert in production, verified in-house inventory and put in place new corrective action processes by 12/26/2022. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-192
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Recall Schedule : Spartan to begin Dealer and Final Stage Manufacturer notifications by
week of April 24, 2023 and owner notifications the week of May 1, 2023.
Planned Dealer Notification Date : APR 24, 2023 – APR 28, 2023
Planned Owner Notification Date : MAY 01, 2023 – MAY 05, 2023
* NR – Not Reported
SEOCONTENT-END
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