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March 31, 2023 NHTSA CAMPAIGN NUMBER: 23V227000
Broken safety chains can allow the trailer to detach from the tow vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 23V227
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 28
Summary
Forest River, Inc. (Forest River) is recalling certain 2023 East to West Della Terra 240RLLE travel trailers. The safety chains may be insufficient for the Gross Vehicle Weight Rating (GVWR) and could potentially break.
Remedy
Dealers will replace the drawbar assembly, free of charge. Owner notification letters were mailed April 6, 2023. Owners may contact Forest River Customer Service at 1-574-264-6664. Forest River’s number for this recall is 508-1617.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 23V227/ 2023-193 REMEDY INSTRUCTIONS
Make(s): DELLA TERRA
Model(s): DET240RLLE
Model Year(s): 2023
Concern:
The safety chains may not meet the Gross Vehicle Weight Rating and could potentially break.
Disconnect the vehiclesโ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
PREPARATION
THIS REPLACEMENT SHOULD ONLY BE COMPLETED BY AN AUTHORIZED SERVICE TECHNICIAN.
WARNING
REMOVE ALL FLAMMABLE MATERIAL FROM THE AREA TO BE WELDED. ANY REMAINING FLAMMABLE MATERIAL THAT CANNOT BE REMOVED MUST BE PROTECTED. PROPER FIRE PROTECTION AND CONTROL MEASURES SHOULD BE KEPT ON HAND.
WARNING
LIFT TRAVEL TRAILER BY THE FRAME AND NEVER THE AXLE OR SUSPENSION. DO NOT GO UNDER THE TRAVEL TRAILER UNLESS IT IS PROPERLY SUPPORTED BY JACK STANDS. UNSUPPORTED TRAVEL TRAILERS CAN FALL AND MAY RESULT IN DEATH, SERIOUS INJURY OR PROPERTY DAMAGE.
NOTE: IN THIS DOCUMENT, DASHED RED LINES INDICATE USING A DIE GRINDER TO REMOVE COMPONENTS AND SOLID RED LINES INDICATE USING A WELDER TO ADD COMPONENTS PER INSTRUCTIONS AND IMAGE REFERENCES.
Tools Required
- Die grinder and cut wheel attachments
- Welder
- Welding PPE (helmet, gloves, sleeves, etc.)
- Jack stands
- Black spray paint (If necessary)
Hardware Required
- Safety chains
- Chain elbow
STEP 1: USE THE DIE GRINDER WITH THE CUTTING WHEEL ATTACHMENT TO REMOVE THE EXISTING CHAIN ELBOW FROM THE UNDERSIDE OF THE A-FRAME COUPLER (FIG. 1).
STEP 2: THE EXISTING SAFETY CHAINS AND ELBOW CAN BE DISCARDED;
STEP 3: USE THE DIE GRINDER AND GRINDING WHEEL ATTACHMENT TO GRIND THE CUT AREAS SMOOTH (FIG. 2);
STEP 4: FEED THE LAST LINK OF EACH OF THE NEW SAFETY CHAINS ONTO THE NEW CHAIN ELBOW (FIG. 3);
STEP 5: CENTER THE CHAIN ELBOW AND SAFETY CHAIN ASSEMBLY UNDER THE A-FRAME COUPLER SO THAT THE ENDS OF THE CHAIN ELBOW ARE TOUCHING THE ENDS OF THE TWO A-FRAME TUBES. THE ELBOW SHOULD BE POINTING AWAY FROM THE TRAVEL TRAILER;
NOTE: ENSURE THAT THE NEW SAFETY CHAINS ARE NOT PINCHED BETWEEN THE CHAIN ELBOW AND THE COUPLER. THE SAFETY CHAINS MUST BE ABLE TO MOVE FREELY.
STEP 6: WELD EACH END OF THE CHAIN ELBOW TO THE A-FRAME TUBES COMPLETELY (FIGS. 4 AND 5);
STEP 7: TEST THE MOVEMENT ABILITY OF THE SAFETY CHAINS TO MAKE SURE THEY ARE ABLE TO MOVE FREELY;
STEP 8: SPRAY PAINT ANY VISIBLE AREAS OF THE REPAIR WITH BLACK SPRAY PAINT;
STEP 9: CLEAN AREA;
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RECALL 23V227 / 2023-193 REMEDY INSTRUCTIONS
Make(s): DELLA TERRA & SILVER LAKE
Model(s): MANY, SEE BELOW
Model Year(s): 2023
Concern:
The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
CERTAIN โ 2023 DELLA TERRA – DET240RLLE & DET255BHLE
CERTAIN โ 2023 SILVER LAKE – SKT24RLLE & SKT26BHLE
RECALL 23V227 / 2023-193
FOREST RIVER UNDERMOUNT DRAWBAR REMEDY
WARNING
Lift trailer by the frame and never the axle or suspension. Do not go under trailer unless it is properly supported by jack stands. Unsupported trailers can fall causing death or serious injury. This repair should only be completed by an authorized service technician.
Note: Dashed red lines in this service form refer to using a plasma cutter/ blow torch to remove components. Solid red lines indicate the necessity of a welder to add frame components per instructions and image references.
Resources Required
Replacement A-Frame 2023023990
Jack stands
Blow torch/plasma cutter
Grinder
Welder Floor jack
Safety glasses
WARNING
Failing to remove flammable objects or obstructions may result in death, serious injury or property damage.
1. Properly support the frame according to manufacturer’s guidelines.
2. Cut the A-frame from underneath the main frame rail and the front crossmember (Fig. 1).
3. Position replacement A-frame (Fig. 2).
NoTe: Ensure that the A-frame is level or horizontal to the main frame. This will ensure that when it is welded in, the replacement A-frame is not sloped up or down.
A. Measure from the outer end of the A-frame tube to the header on both sides. This measurement should be 27 3/4″ (Fig. 3). This will align the coupler to the center line of the frame (Fig. 3).
B. Measure from the center of the coupler to the header. This measurement should be 48″ (Fig. 3).
4. Weld A-frame underneath main frame rail and front crossmember (Fig. 3).
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Chronology :
On March 24, 2023, During a routine corporate standards inspection of the plant it was found that the incorrectly rated safety chains were being installed.
That same day Forest Riversโ Office of Corporate Compliance was notified and began working with the plant to establish the scope of vehicles affected.
On March 31, 2023, Forest Rivers Corporate Recall Committee voted to recall.
A-1
After Forest River’s Office of Corporate Compliance (“OCC”) filed recall 23V227, OCC was notified on April 10, 2023, that the incorrect A-Frame was also specified. In addition, the improper safety chains were installed onto the vehicle scope since the inception of those vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| EAST TO WEST | DELLA TERRA | 2023 |
15 Associated Documents
Recall Acknowledgement
RCAK-23V227-7084.pdf 645.768KB
Defect Notice 573 Report
RCLRPT-23V227-3567.PDF 214.001KB
Remedy Instructions and TSB
RCRIT-23V227-5421.pdf 337.648KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V227-2500.pdf 205.008KB
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Recall 573 Report – 4/11/2023
RCLRPT-23V227-9938.PDF 215.191KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V227-5697.pdf 170.196KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V227-1260.pdf 236.251KB
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Recall 573 Report – 5/4/2023
RCLRPT-23V227-5571.PDF 215.266KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V227-2586.pdf 205.384KB
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Remedy Instructions and TSB
RCRIT-23V227-3752.pdf 248.348KB
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Recall 573 Report – 6/5/2023
RCLRPT-23V227-6148.PDF 215.372KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V227-4476.PDF 211.114KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V227-4192.PDF 211.351KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V227-3607.PDF 211.437KB
Recall Quarterly Report #4, 2024-1
RCLQRT-23V227-0251.PDF 211.54KB
Latest Recalls Documents
- ใHIGH STRENGTH GRADEใTrailer chains with hooks is G80 standard and have outstanding tensile strength. It has a higher safe working load than lower grade chains, but the weight is the same.
- ใChain RetainerใWeld-On Safety Chain Retainer has a removable clevis pin for ease of painting and chain replacement.
- ใSAFE AND DURABLEใG80 towing chain is made of heat-treated alloy steel with galvanized surface, which is strong and corrosion-resistant, and can be used in harsh environments.
- ใUPGRADED DESIGNใThe chain retainer has a removable zinc-plated pin and cotter for easy chain installation and replacement. For towing safety, it is recommended to use two safety chains.
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- EASY TO USE. When connecting safety chains for towing, two chains should be used. The safety chains should be crossed once underneath the coupler and hooked onto the trailer hitch receiver safety chain loops
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- Hook at each end has a spring clip to prevent accidental disengagement
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- Note: for safety, 2 chains are required per trailer
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- [ UPGRADE EQUIPMENT G80 ] -- Heavy duty grade 80 transport chain is made using high-strength, heat-treated alloy.G80 chains provide a higher safe working load than lower grade chains, but weigh the same.
- [ PROFESSIONAL DESIGN ] -- Designed for connecting from your trailer to your vehicle to help resist complete vehicle-trailer separation during a disconnect. When connecting safety chains for towing, two chains should be used.
- [ HEAVY DUTY CONSTRUCTION ] -- The high quality, standard link 5/16" size chain is heat-treated, and strength tested for superior quality. The chain retainer has a removable zinc-plated pin and cotter for easy chain installation and replacement.
- [ RELIABLE TRANSPORTATION ] -- This trailer safety chain has a grade-80 rating, providing exceptional tensile strength and resisting abrasions and wear from heavy cargo. Yellow zinc chromate finishes for corrosion protection and makes it easy for DOT officials to recognize.
- [ SAFE & COMPLIANT ] -- All our grade 80 chains and clevis snap hook is embossed with the proper markings to meet NACM standards. You will be compliant with any roadside inspection. Please feel free to us if you have any problems. (Each safety chain must meet or exceed the gross trailer weight!!!)
- New 3/16" x 48" Grade 30 zinc plated steel trailer safety chain with 2 x S hooks w/safety latches 2pcs.
- Item Includes 2 x S hooks with safety latches
- Made by zinc plated alloy steel to prevent rust and grade 30 standard .
- Using for light duty trailer.
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- Working Load Limit. 3,500 lbs
- Each Chain Has a Clevis Grab Hook on Each End
- Fit type: Universal Fit
- Easy to use operation
- [ POWERFUL GRADE G80 ] -- Heavy duty grade 80 transport chain is made using high-strength, heat-treated alloy.G80 chains provide a higher safe working load than lower grade chains, but weigh the same.
- [ HEAVY DUTY CONSTRUCTION ] -- The high quality, standard link 3/8" size chain is heat-treated, and strength tested to ensure that the chain is not easy to break and operates more stable. Forged hook with safety clip at the chain end makes the trailer process safer.
- [ UPGRADE EQUIPMENT ] --The grade of the traction chain is Grade 80, with excellent tensile strength and long service life. Color zinc plating surface treatment, rust prevention and corrosion resistance,and makes it easy for DOT officials to recognize.
- [ DESIGN FOR SECURITY ] -- Designed for connecting from your trailer to your vehicle to help resist complete vehicle-trailer separation during a disconnect. With a 7,100 pound Safe Working Load and a 4:1 safety factor. It is very suitable for the towing of heavy vehicles and ships.
- [ PROFESSIONAL & COMPLIANT ] -- All our grade 80 chains and both G70 forged hooks are embossed with the proper markings to meet NACM standards. You will be compliant with any roadside inspection. Please feel free to us if you have any problems. (Do not exceed work load limit!!!
- 2 Pack of 5/16" x 35" Trailer Safety Chain
- Working Load Limit: 18,800 lbs.
- Each Chain Has a Clevis Grab Hook on Each End
- Fit type: Universal Fit
- Easy to use operation
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- QUALITY MATERIAL: Made of high-quality alloy steel, also known as manganese steel, through medium frequency high-temperature heat treatment. G80 heavy duty chain provide a higher safe working load than lower grade trailer chains, but weigh the same
- COMMODITY STRENGTH: Our 5/16" chain hook / grab hook are made of forged steel with break strength of 19,600 lbs, making them the epitome of heavy-duty, industrial strength
- MULTI APPLICATION: The tow chain work well with grab hooks for securing your load or for tow anchors. Grab hooks offer an open design, while slip hooks feature a safety latch for added protection. Ideal for flatbed trailers, tractor bucket
- WONDERFUL PRESENT: It's also a great idea to give a tow chains with hooks as a present! The 3/8 chain is widely used in farm, automobile, etc. If you are looking for a trailer chain to provide a useful, SALIFTFE's chain is what you are looking for
SEOCONTENT-START
Page 1 of 2
RECALL 23V227/ 2023-193 REMEDY INSTRUCTIONS
Make(s): DELLA TERRA
Model(s): DET240RLLE
Model Year(s): 2023
Concern:
The safety chains may not meet the Gross
Vehicle Weight Rating and could potentially
break.
Repair Code: RC-072-01-00-004317
Allotted Time: .50 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES, POST REMEDY
Prior Authorization Required: NO
Part(s) Kit Number: F100400150
Part(s) Return: NO – DISCARD
Disconnect the vehiclesโ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
PREPARATION
THIS REPLACEMENT SHOULD ONLY BE COMPLETED BY AN AUTHORIZED SERVICE TECHNICIAN.
REMOVE ALL FLAMMABLE MATERIAL FROM THE AREA TO BE WELDED. ANY REMAINING FLAMMABLE MATERIAL THAT CANNOT BE REMOVED MUST BE PROTECTED. PROPER FIRE PROTECTION AND CONTROL MEASURES SHOULD BE KEPT ON HAND.
LIFT TRAVEL TRAILER BY THE FRAME AND NEVER THE AXLE OR SUSPENSION. DO NOT GO UNDER THE TRAVEL TRAILER UNLESS IT IS PROPERLY SUPPORTED BY JACK STANDS. UNSUPPORTED TRAVEL TRAILERS CAN FALL AND MAY RESULT IN DEATH, SERIOUS INJURY OR PROPERTY DAMAGE.
NOTE: IN THIS DOCUMENT, DASHED RED LINES INDICATE USING A DIE GRINDER TO REMOVE COMPONENTS AND SOLID RED LINES INDICATE USING A WELDER TO ADD COMPONENTS PER INSTRUCTIONS AND IMAGE REFERENCES.
STEP 1: USE THE DIE GRINDER WITH
THE CUTTING WHEEL
ATTACHMENT TO REMOVE
THE EXISTING CHAIN ELBOW
FROM THE UNDERSIDE OF
THE A-FRAME COUPLER
(FIG. 1).
STEP 2: THE EXISTING SAFETY
CHAINS AND ELBOW CAN
BE DISCARDED;
Tools Required
โข Die grinder and cut wheel attachments
โข Welder
โข Welding PPE (helmet, gloves, sleeves, etc.)
โข Jack stands
โข Black spray paint (If necessary)
Hardware Required
โข Safety chains
โข Chain elbow
UNDERSIDE OF THE A-FRAME COUPLER
CHAIN ELBOW
SAFETY CHAIN(S)
FIG. 1
Page 2 of 2
RECALL 23V227/ 2023-193 REMEDY INSTRUCTIONS
Make(s): DELLA TERRA
Model(s): DET240RLLE
Model Year(s): 2023
Concern:
The safety chains may not meet the Gross
Vehicle Weight Rating and could potentially
break.
Repair Code: RC-072-01-00-004317
Allotted Time: .50 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES, POST REMEDY
Prior Authorization Required: NO
Part(s) Kit Number: F100400150
Part(s) Return: NO – DISCARD
STEP 3: USE THE DIE GRINDER AND GRINDING WHEEL ATTACHMENT TO GRIND THE CUT AREAS SMOOTH
(FIG. 2);
STEP 4: FEED THE LAST LINK OF EACH OF THE NEW SAFETY CHAINS ONTO THE NEW CHAIN ELBOW (FIG. 3);
STEP 5: CENTER THE CHAIN ELBOW AND SAFETY CHAIN ASSEMBLY UNDER THE A-FRAME COUPLER SO
THAT THE ENDS OF THE CHAIN ELBOW ARE TOUCHING THE ENDS OF THE TWO A-FRAME TUBES.
THE ELBOW SHOULD BE POINTING AWAY FROM THE TRAVEL TRAILER;
NOTE: ENSURE THAT THE NEW SAFETY CHAINS ARE NOT PINCHED BETWEEN THE CHAIN ELBOW AND THE COUPLER. THE SAFETY CHAINS MUST BE ABLE TO MOVE FREELY.
STEP 6: WELD EACH END OF THE CHAIN ELBOW TO THE A-FRAME TUBES COMPLETELY (FIGS. 4 AND 5);
STEP 7: TEST THE MOVEMENT ABILITY OF THE SAFETY CHAINS TO MAKE SURE THEY ARE ABLE TO MOVE
FREELY;
STEP 8: SPRAY PAINT ANY VISIBLE AREAS OF THE REPAIR WITH BLACK SPRAY PAINT;
STEP 9: CLEAN AREA;
STEP 10: CLAIM REPAIR CODE.
FIG. 2
CUT AREA
FIG. 3
LAST LINK
FIG. 4
FIG. 5
**************************************************************************************************************
Page 1 of 1
RECALL 23V227 / 2023-193 REMEDY INSTRUCTIONS
Make(s): DELLA TERRA & SILVER LAKE
Model(s): MANY, SEE BELOW
Model Year(s): 2023
Concern:
The Drawbar Assembly has an elevated risk of
fracture and full failure while traveling. Should
the Drawbar Assembly fracture or fail, the trailer
has an elevated increase to cause a crash.
Repair Code: RC-094-01-00-004340
Allotted Time: 1.5 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES, POST REMEDY
Prior Authorization Required: YES
Part(s) Kit Number: F100412407
Part(s) Return: NO
Disconnect the vehiclesโ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN โ 2023 DELLA TERRA – DET240RLLE & DET255BHLE
CERTAIN โ 2023 SILVER LAKE – SKT24RLLE & SKT26BHLE
PLEASE SEE ATTACHED REMEDY INSTRUCTIONS
RECALL 23V227 / 2023-193
FOREST RIVER UNDERMOUNT DRAWBAR REMEDY
Lift trailer by the frame and never the axle or suspension. Do not go under trailer unless it is properly supported by jack stands. Unsupported trailers can fall causing death or serious injury. This repair should only be completed by an authorized service technician.
Note: Dashed red lines in this service form refer to using a plasma cutter/ blow torch to remove components. Solid red lines indicate the necessity of a welder to add frame components per instructions and image references.
Resources Required
โข
โข
โข
โข
Replacement A-Frame 2023023990 Jack stands
Blow torch/plasma cutter Grinder
โข
โข
โข
Welder Floor jack
Safety glasses
Failing to remove flammable objects or obstructions may result in death, serious injury or property damage.
1.
2.
Properly support the frame according to manufacturer’s guidelines.
Cut the A-frame from underneath the main frame rail and the front crossmember (Fig. 1).
Page 1
Rev: 05.08.2023
CCD-0007843
Fig. 1
A-Frame
3.
Position replacement A-frame (Fig. 2).
NoTe: Ensure that the A-frame is level or horizontal to the main frame. This will ensure that when it is welded in, the replacement A-frame is not sloped up or down.
A
Measure from the outer end of the A-frame tube to the header on both sides. This measurement should be 27 3/4″ (Fig. 3). This will align the coupler to the center line of the frame (Fig. 3).
Measure from the center of the coupler to the header. This measurement should be 48″ (Fig. 3).
B.
4.
Weld A-frame underneath main frame rail and front crossmember (Fig. 3).
Page 2
Rev: 05.08.2023
CCD-0007843
Fig. 3
48″
27 3/4″
Frame Center Line
A-Frame
Fig. 2
RECALL 23V227 / 2023-193
FOREST RIVER UNDERMOUNT DRAWBAR REMEDY
**************************************************************************************************************
STOP SALE NOTICE
Page 1 of 1
April 17, 2023
This Notice applies to your vehicle VIN listed above.
Pursuant to USC49CFR ยง577.13 โ Notification to Dealerships and Distributors โ Paragraph B
โIt is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.โ
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
Forest River has decided that a safety defect exists in certain 2023 East to West Della Terra and Silver Lake Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
DEFECT/NONCOMPLIANCE:
The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not meet the Gross Vehicle Weight Rating and could potentially break.
EVALUATION OF RISK:
The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
SERVICE PROCEDURE:
The remedy is currently being developed. A second notification will be sent to alert you of the remedy.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 264-6664
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V227
CANADA RECALL: 2023-193
FR ID: 508-1617
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O Integrity
O Safety
O Quality
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Sincerely,
Forest River
, Inc. LLCOffice of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL
Page 1 of 2
May 2023
Pursuant to USC49CFR ยง577.13 โ Notification to Dealerships and Distributors โ Paragraph B
โIt is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.โ
โForest River
motorized and towable products are contained in this section-CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River
has decided that a safety defect exists in certain 2023 East to West Della Terra and Silver Lake Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.The identified VIN referenced in the attached document(s).
The designated Date range of production is 11/30/2022 through 3/28/2023.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not meet the Gross Vehicle Weight Rating and could potentially break.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
SERVICE PROCEDURE:
Dealership Service Department can be found on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100412407
Prior Authorization and Pictures are required for the remedy after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
23V227
2023-193
RC-094-01-00-004340
REPLACE DRAWBAR ASSEMBLY
1.50 HRS
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 264-6664
The Recall shall be considered the utmost priority to remedy the 2023 East to West Della Terra and Silver Lake Trailers in question. The retail consumer shall not be charged any amount of monies for remedy to their 2023 East to West Della Terra and Silver Lake Trailers listed under this Recall.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V227
CANADA RECALL: 2023-193
FR ID: 508-1617
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<>, <> <>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
If your dealership has already performed the remedy to 2023 East to West Della Terra and Silver Lake Trailers, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2023 East to West Della Terra and Silver Lake Trailers in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL
Page 1 of 2
April 2023
Pursuant to USC49CFR ยง577.13 โ Notification to Dealerships and Distributors โ Paragraph B
โIt is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.โ
โForest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River has decided that a safety defect exists in certain 2023 East to West Della Terra 240RLLE Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 12/19/2022 through 3/23/2023.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The safety chains do not meet the Gross Vehicle Weight Rating (โGVWRโ) and could potentially break.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If unit was to detach from the hitch the safety chains may not be sufficient to hold the unit increasing the risk of a crash.
SERVICE PROCEDURE:
Dealership Service Department can be found on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100400150 – 11,700 lbs. Safety Chain
PARTS AND RETURN:
Pictures are required for the remedy after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
23V227
2023-193
RC-072-01-00-004317
REPLACE SAFETY CHAINS
.50 HRS
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 264-6664
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V227
CANADA RECALL: 2023-193
FR ID: 508-1617
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O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
The Recall shall be considered the utmost priority to remedy the 2023 East to West Della Terra 240RLLE Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2023 East to West Della Terra 240RLLE Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2023 East to West Della Terra 240RLLE Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2023 East to West Della Terra 240RLLE Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance**************************************************************************************************************STOP SALE NOTICE
Page 1 of 1
April 20, 2023
Pursuant to USC49CFR ยง577.13 โ Notification to Dealerships and Distributors โ Paragraph B
โIt is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.โ
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
DELLA TERRA – DET240RLLE & DET255BHLE
SILVER LAKE – SKT24RLLE & SKT26BHLE
Forest River has decided that a safety defect exists in certain 2023 East to West Della Terra DET240RLLE &
DET255BHLE and Silver Lake SKT24RLLE & SKT26BHLE Travel Trailer Recreational Vehicles. Forest River is recalling
the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for
any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to
building great products are of the utmost importance to Forest River.
DEFECT/NONCOMPLIANCE:
The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not meet the Gross Vehicle Weight Rating and
could potentially break.
EVALUATION OF RISK:
The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly
fracture or fail, the trailer has an elevated increase to cause a crash.
SERVICE PROCEDURE:
The remedy is currently being developed. A second notification will be sent to alert you of the remedy.
HELPFUL CONTACT INFORMATION:
CONTACT PHONE
CUSTOMER SERVICE (574) 264-6664
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V227
CANADA RECALL: 2023-193
FR ID: 508-1617
O Integrity
O Safety
O Quality
O Customer Service
Sincerely,
Forest River, Inc. LLC
Office of Corporate Compliance**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-227
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Forest River, Inc. APR 11, 2023 NHTSA Recall No. : 23V-227 Manufacturer Recall No. : 508-1617
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 98 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Forest River Inc. East to West Della Terra Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 DELLA TERRA TRAILER DET240RLLE 35
2023 DELLA TERRA TRAILER DET255BHLE 43
Grand total 78 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Forest River Inc. East to West Silver Lake Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 SILVER LAKE TOWABLE SKT24RLLE 10
2023 SILVER LAKE TOWABLE SKT26BHLE 10
Grand total 20 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not
meet the Gross Vehicle Weight Rating and could potentially break. Part 573 Safety Recall Report 23V-227 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
Description of the Cause : When the models were created, the Drawbar Assembly was overlooked by engineering. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Drawbar Assembly
Component Description : A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains
Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 24, 2023, During a routine corporate standards inspection of the plant it was found that the incorrectly rated safety chains were being installed.
That same day Forest Riversโ Office of Corporate Compliance was notified and began working with the plant to establish the scope of vehicles affected. On March 31, 2023, Forest Rivers Corporate Recall Committee voted to recall. A-1
After Forest River’s Office of Corporate Compliance (“OCC”) filed recall 23V227, OCC was notified on April 10, 2023, that the incorrect A-Frame was also specified. In addition, the improper safety chains were installed onto the vehicle scope since the inception of those vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227 Page 3 On April 11, 2023 OCC filed and amendment to reflect the new remedy and affected vehicles. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. The remedy will be to replace the Drawbar Assembly. What is the Forest River Customer Service Phone Number? (574) 264-6664 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: East to West Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514 How Remedy Component Differs from Recalled Component : The vehicles are now equipped with the correct draw bars and safety chains Affected Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains Replacement Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 6″ x 11GA. Steel Tube A-Frame with 11,700 lbs. rated Safety Chains Identify How/When Recall Condition was Corrected in Production : The concern was corrected by engineering the week of April 11, 2023. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAY 10, 2023 – MAY 10, 2023
Planned Owner Notification Date : MAY 10, 2023 – MAY 10, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-227
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Forest River, Inc. JUN 05, 2023 NHTSA Recall No. : 23V-227 Manufacturer Recall No. : 508-1617
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 98 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Forest River Inc. East to West Silver Lake Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 SILVER LAKE TOWABLE SKT24RLLE 10
2023 SILVER LAKE TOWABLE SKT26BHLE 10
Grand total 20 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Forest River Inc. East to West Della Terra Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 DELLA TERRA TRAILER DET240RLLE 35
2023 DELLA TERRA TRAILER DET255BHLE 43
Grand total 78 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not
meet the Gross Vehicle Weight Rating and could potentially break. Part 573 Safety Recall Report 23V-227 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
Description of the Cause : When the models were created, the Drawbar Assembly was overlooked by engineering. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Drawbar Assembly
Component Description : A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains
Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 24, 2023, During a routine corporate standards inspection of the plant it was found that the incorrectly rated safety chains were being installed.
That same day Forest Riversโ Office of Corporate Compliance was notified and began working with the plant to establish the scope of vehicles affected. On March 31, 2023, Forest Rivers Corporate Recall Committee voted to recall. A-1
After Forest River’s Office of Corporate Compliance (“OCC”) filed recall 23V227, OCC was notified on April 10, 2023, that the incorrect A-Frame was also specified. In addition, the improper safety chains were installed onto the vehicle scope since the inception of those vehicles.
On April 11, 2023 OCC filed and amendment to reflect the new remedy and affected vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227 Page 3 A-2 On May 4, 2023 Forest Riverโs Office of Corporate Compliance amended the mail date. The mail date is still within the 60 day period required. A-3 On June 5, 2023 Forest Riverโs Office of Corporate Compliance amended the recall to reflect all vehicles were at Dealerโs therefore no owner letter was issued. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. The remedy will be to replace the Drawbar Assembly. What is the Forest River Customer Service Phone Number? (574) 264-6664 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: East to West Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514 How Remedy Component Differs from Recalled Component : The vehicles are now equipped with the correct draw bars and safety chains Affected Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains Replacement Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 6″ x 11GA. Steel Tube A-Frame with 11,700 lbs. rated Safety Chains Identify How/When Recall Condition was Corrected in Production : The concern was corrected by engineering the week of April 11, 2023. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-227
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Forest River, Inc. MAY 04, 2023 NHTSA Recall No. : 23V-227 Manufacturer Recall No. : 508-1617
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 98 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Forest River Inc. East to West Della Terra Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 DELLA TERRA TRAILER DET240RLLE 35
2023 DELLA TERRA TRAILER DET255BHLE 43
Grand total 78 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Forest River Inc. East to West Silver Lake Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of these models.
2023 SILVER LAKE TOWABLE SKT24RLLE 10
2023 SILVER LAKE TOWABLE SKT26BHLE 10
Grand total 20 Production Dates : NOV 30, 2022 – MAR 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The A-Frame (drawbars) and safety chains (“Drawbar Assembly”) may not
meet the Gross Vehicle Weight Rating and could potentially break. Part 573 Safety Recall Report 23V-227 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The Drawbar Assembly has an elevated risk of fracture and full failure while traveling. Should the Drawbar Assembly fracture or fail, the trailer has an elevated increase to cause a crash.
Description of the Cause : When the models were created, the Drawbar Assembly was overlooked by engineering. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Drawbar Assembly
Component Description : A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains
Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 24, 2023, During a routine corporate standards inspection of the plant it was found that the incorrectly rated safety chains were being installed.
That same day Forest Riversโ Office of Corporate Compliance was notified and began working with the plant to establish the scope of vehicles affected. On March 31, 2023, Forest Rivers Corporate Recall Committee voted to recall. A-1
After Forest River’s Office of Corporate Compliance (“OCC”) filed recall 23V227, OCC was notified on April 10, 2023, that the incorrect A-Frame was also specified. In addition, the improper safety chains were installed onto the vehicle scope since the inception of those vehicles.
On April 11, 2023 OCC filed and amendment to reflect the new remedy and affected vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227 Page 3 On May 4, 2023 Forest Riverโs Office of Corporate Compliance amended the mail date. The mail date remains within the 60 day period required. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. The remedy will be to replace the Drawbar Assembly. What is the Forest River Customer Service Phone Number? (574) 264-6664 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: East to West Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514 How Remedy Component Differs from Recalled Component : The vehicles are now equipped with the correct draw bars and safety chains Affected Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 5″ x 11GA. Steel Tube A-Frame with 7,600 lbs. rated Safety Chains Replacement Component – A-Frame (drawbars) and safety chains (“Drawbar Assembly”) – 2″ x 6″ x 11GA. Steel Tube A-Frame with 11,700 lbs. rated Safety Chains Identify How/When Recall Condition was Corrected in Production : The concern was corrected by engineering the week of April 11, 2023. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out
The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAY 23, 2023 – MAY 23, 2023
Planned Owner Notification Date : MAY 23, 2023 – MAY 23, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-227
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Forest River, Inc. MAR 31, 2023 NHTSA Recall No. : 23V-227 Manufacturer Recall No. : 508-1617
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 28 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Forest River Inc. East to West Della Terra 240RLLE Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope includes all vehicles since the inception of this model.
2023 DELLA TERRA TRAILER DET240RLLE 28
Grand Total 28 Production Dates : DEC 19, 2022 – MAR 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The safety chains may not meet the Gross Vehicle Weight Rating (โGVWRโ) and could potentially break.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle was to detach from the hitch the safety chains may not be
sufficient to hold the unit increasing the risk of a crash.
Description of the Cause : When the model was created the safety chains where overlooked by engineering. Identification of Any Warning
that can Occur : None
Involved Components : Part 573 Safety Recall Report 23V-227 Page 2 Component Name 1 : Safety Chains Component Description : 7,600 lb. Safety Chains Component Part Number : 128657 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 24, 2023, During a routine corporate standards inspection of the plant it was found that the incorrectly rated safety chains were being installed.
That same day Forest Riversโ Office of Corporate Compliance was notified and began working with the plant to establish the scope of vehicles affected. On March 31, 2023, Forest Rivers Corporate Recall Committee voted to recall. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-227
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. The remedy will be to replace the incorrectly rated 7,600 lb. safety chains with correctly rated safety chains of 11,700 lbs.
What is the Forest River Customer Service Phone Number? (574) 264-6664
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
East to West Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514
How Remedy Component Differs from Recalled Component :
The vehicles are now equipped with the properly rated safety chains of 11,700 lbs.
Affected Component 7,600 lb. Safety Chains Affected Component Part Number 128657 Replacement Component 11,700 lbs. Safety Chain Replacement Component Part Number 119050
Identify How/When Recall Condition was Corrected in Production :
The safety chains were changed on all affected units in the yard the week of March 24, 2023. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAY 10, 2023 – MAY 10, 2023
Planned Owner Notification Date : MAY 10, 2023 – MAY 10, 2023
* NR – Not Reported
**************************************************************************************************************
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