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April 7, 2023 NHTSA CAMPAIGN NUMBER: 23V259000
Loss of Steering from Missing Tie Rod Fastener
A detached steering arm can result in a sudden loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 23V259
Manufacturer Daimler Trucks
North America, LLC
Components STEERING
Potential Number of Units Affected 48
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023-2024 Thomas Built SAF-T-LINER C2, SAF-T-LINER Jouley, 2023 SAF-T-LINER EFX Chassis, HDX Chassis, and SAF-T-LINER MVP-EF school buses. The tie rod may be missing a fastener, allowing the steer arm to detach.
Remedy
DTNA will inspect and repair or replace the tie rod assembly as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL970.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
August 2023
FL970 (D23R6)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles
General Information
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division is initiating Recall Campaign D23R6 to check the tie rod end castle nut torque on some model 2, 3 and 5 front steer axles built between December 15, 2020 and April 14, 2021.
Replacement parts from your facing Parts Distribution Center may now be ordered. Refer to โTable 1โ for the applicable part or kit number. If our records show that your dealership has ordered any vehicle(s) involved in campaign D23R6, a list of the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list when ordering parts for this recall.
There are approximately 410 units affected by recall campaign – D23R6 in U.S. and Canada.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Travel Time and Mileage
Due to the complexity of this safety-related repair and the tools required, this campaign does not qualify for travel time and mileage reimbursement. The repairs for this campaign need to be completed at an Authorized DTNA Service Facility.
Work Instructions
Please refer to the attached work instructions. Prior to performing the recall campaign, check the vehicle for a completion sticker (Form WAR260).
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Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. On May 30, 2023,
DTNA amended the Defect Information Report to clarify and consolidate the model listing (to facilitate reading comprehension with no change to the population).
DTNA developed a final remedy for this issue and on June 23, 2023, DTNA updated the description of the remedy section of its Defect Information Report.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOMAS BUILT BUSES | HDX | 2023 |
| THOMAS BUILT BUSES | SAF-T-LINER C2 | 2023-2024 |
| THOMAS BUILT BUSES | SAF-T-LINER C2 JOLEY | 2023-2024 |
| THOMAS BUILT BUSES | SAF-T-LINER EFX | 2023 |
| THOMAS BUILT BUSES | SAF-T-LINER MVP-EF | 2023 |
18 Associated Documents
Recall Acknowledgement
RCAK-23V259-4335.pdf 645.671KB
Defect Notice 573 Report
RCLRPT-23V259-1907.PDF 216.121KB
Defect Information Report
RMISC-23V259-8113.pdf 731.266KB
Recall 573 Report – April 20, 2023
RCLRPT-23V259-6669.PDF 216.182KB
Recall 573 Report – April 29, 2023
RCLRPT-23V259-2373.PDF 216.221KB
Recall 573 Report – May 31, 2023
RCLRPT-23V259-9486.PDF 216.365KB
Amended Defect Information Report
RMISC-23V259-3142.pdf 731.082KB
Manufacturer Notices(to Dealers,etc)
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V259-1983.pdf 249.901KB
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Recall 573 Report – June 23, 2023
RCLRPT-23V259-5781.PDF 216.558KB
Amended Defect Information Report
Manufacturer Notices(to Dealers,etc)
RCMN-23V259-7537.pdf 169.659KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V259-8872.pdf 1104.449KB
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Body Builder Release Notice
RMISC-23V259-1027.pdf 184.581KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-23V259-3665.pdf 648.002KB
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Recall Quarterly Report #1, 2023-3
RCLQRT-23V259-3517.PDF 211.281KB
Recall Quarterly Report #2, 2023-4
RCLQRT-23V259-7211.PDF 211.389KB
Recall Quarterly Report #3, 2024-1
RCLQRT-23V259-7240.PDF 211.467KB
Latest Recalls Documents
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DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Amended Defect Information Report
(Section 573.6)
FL970
Date of Submission: April 7, 2023 (April 03, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect โ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Thomas Built Buses
C2
2023
2024
01/19/2022
10/20/2022
Jouley
2023
2024
05/09/2022
05/09/2022
Thomas EFX Chassis
2023
2023
03/02/2022
07/28/2022
Thomas HDX Chassis
2023
2023
03/27/2022
10/28/2022
Thomas MVP-EF Chassis
2023
2023
04/12/2022
04/12/2022
Descriptive Information: Front steering axles potentially missing tie rod castle nut cotter-pin.
Basis for Determination of the Recall Population: Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Number potentially involved: 48
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Description
For this Defect:
On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
Describe the safety risk:
On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Identify any warning which can precede or occur:
Driver may experience some additional free-play in the steering and/or feel an improper steering alignment
If applicable, identify the manufacture of the defective or noncompliant component:
Daimler Truck AG
Detroit Diesel Corporation
Involved Components
Component Name: Front Steer Axle
Component Description: Tie rod castle nut cotter-pin
Component Part Number: F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles
Component’s country of origin: US Business address: 13400 Outer Dr W, Detroit, MI 48239 Business Contact Information: First / Last Name: Alayna Bissett Position: Compliance Email: alayna.bissett@daimlertruck.com Phone: (313) 333-3056
Chronology of Defect / Noncompliance Determination
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering.
Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin. DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement.
DTNA is preparing remedy and is currently under development. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized deal.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 06/04/2023
Planned Dealer Notification End Date: 06/04/2023
Planned Owner Notification Begin Date: 06/04/2023
Planned Owner Notification End Date: 06/04/2023
Does DTNA plan to file inconsequentiality petition? โ Yes x No
Manufacturerโs identification code for this recall (if applicable): FL970
DTNA Representative;
Tiffani Torgeson
Manager, Compliance and Regulatory Affairs
**************************************************************************************************************
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Amended Defect Information Report
(Section 573.6)
FL970
Date of Submission: May 30, 2023 (April 03, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect โ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Thomas Built Buses
Saf-T-Liner C2 Jouley
2023
2023
05/09/2022
05/09/2022
TBB Chassis
2023
2023
04/12/2022
04/12/2022
Saf-T-Liner EFX
2023
2023
03/02/2022
07/28/2022
Saf-T-Liner HDX
2023
2023
03/27/2022
10/28/2022
School Bus Chassis
2023
2024
01/19/2022
10/20/2022
Descriptive Information: Front steering axles potentially missing tie rod castle nut cotter-pin.
Basis for Determination of the Recall Population: Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Number potentially involved: 48
Estimated percentage of involved with defect: 1%
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
Defect Description
For this Defect:
On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
Describe the safety risk:
On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Identify any warning which can precede or occur:
Driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
If applicable, identify the manufacture of the defective or noncompliant component:
Detroit Diesel Corporation
Involved Components
Component Name: Front Steer Axle
Component Description: Tie rod castle nut cotter-pin
Component Part Number: F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles
Component’s country of origin: US Business address: 13400 Outer Dr W, Detroit, MI 48239 Business Contact Information: First / Last Name: Alayna Bissett Position: Compliance Email: alayna.bissett@daimlertruck.com Phone: (313) 333-3056
Chronology of Defect / Noncompliance Determination
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering.
Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin. DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. On May 30, 2023, DTNA amended the Defect Information Report to clarify and consolidate the model listing (to facilitate reading comprehension with no change to the population).
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement.
DTNA is preparing remedy and is currently under development. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized deal.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 06/04/2023
Planned Dealer Notification End Date: 06/04/2023
Planned Owner Notification Begin Date: 06/04/2023
Planned Owner Notification End Date: 06/04/2023
Does DTNA plan to file inconsequentiality petition? โ Yes x No
Manufacturerโs identification code for this recall (if applicable): FL970
DTNA Representative;
Tiffani Torgeson
Manager, Compliance and Regulatory Affairs
**************************************************************************************************************
Daimler Truck
North America LLC
August 2023
FL970 (D23R6)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Recall Notification
Subject: Tie Rod Cotter Pin Missing
Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division has begun notifying its dealers and customers of a safety related defect that exists in certain chassis manufactured by Freightliner Custom Chassis Corporation and delivered to your company. A remedy without charge is now available, and owners may take their vehicle to a Daimler Trucks North America authorized service facility to have the recall performed. The Recall Bulletin, which includes a representative copy of the owner notification and dealer work instructions, and a list of potentially affected vehicles delivered to you are attached for your information.
Your company may have an obligation to notify its dealers, distributors, and customers of this recall under Title 49 Code of Federal Regulations Part 577.13 and/or Motor Vehicle Safety Act Section 10(1).
If you have questions or need further information, please contact the Warranty Campaigns Department at
(800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
**************************************************************************************************************
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
4883-0803-0316 v.1 001302/00009, 8:41 AM, 06/23/2023
Amended Defect Information Report
(Section 573.6)
FL970
Date of Submission: June 23, 2023 (April 03, 2023)
Manufacturer: Daimler Truck North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect โ Non-Compliance
Vehicle Information
Make
Model
Model Yr. Start
Model Yr. End
Prod. Begin Date
Prod. End Date
Thomas Built Buses
Saf-T-Liner C2 Jouley
2023
2023
05/09/2022
05/09/2022
TBB Chassis
2023
2023
04/12/2022
04/12/2022
Saf-T-Liner EFX
2023
2023
03/02/2022
07/28/2022
Saf-T-Liner HDX
2023
2023
03/27/2022
10/28/2022
School Bus Chassis
2023
2024
01/19/2022
10/20/2022
Descriptive Information: Front steering axles potentially missing tie rod castle nut cotter-pin.
Basis for Determination of the Recall Population: Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Number potentially involved: 48
Estimated percentage of involved with defect: 1%
Defect Description
For this Defect:
On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
4883-0803-0316 v.1 001302/00009, 8:41 AM, 06/23/2023
Describe the safety risk:
On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Identify any warning which can precede or occur:
Driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
If applicable, identify the manufacture of the defective or noncompliant component:
Detroit Diesel Corporation
Involved Components
Component Name: Front Steer Axle
Component Description: Tie rod castle nut cotter-pin
Component Part Number: F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles
Component’s country of origin: US
Business address: 13400 Outer Dr W, Detroit, MI 48239
Business Contact Information:
First / Last Name: Alayna Bissett
Position: Compliance
Email: alayna.bissett@daimlertruck.com
Phone: (313) 333-3056
Chronology of Defect / Noncompliance Determination
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering.
Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin. DTNA is not aware of any accidents or
DAIMLER TRUCK NORTH AMERICA | 4555 N CHANNEL AVE, PORTLAND, OR 97217 | 503.745.8000 | WWW.DAIMLERTRUCKNORTHAMERICA.COM
4883-0803-0316 v.1 001302/00009, 8:41 AM, 06/23/2023
injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. On May 30, 2023, DTNA amended the Defect Information Report to clarify and consolidate the model listing (to facilitate reading comprehension with no change to the population).
DTNA developed a final remedy for this issue and on June 23, 2023, DTNA
updated the description of the remedy section of its Defect Information Report.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement.
A Daimler Truck North America authorized service facility will remove the cotter pin, if present, and check the torque of the castle nut. If the torque is found to be correct, then a new cotter pin will be installed, if the torque is found to be incorrect, then a new tie rod assembly will be installed. This repair is expected to take approximately one half to three hours. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Final customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 07/14/2023
Planned Dealer Notification End Date: 07/14/2023
Planned Owner Notification Begin Date: 07/14/2023
Planned Owner Notification End Date: 07/14/2023
Does DTNA plan to file inconsequentiality petition? โ Yes x No
Manufacturerโs identification code for this recall (if applicable): FL970
DTNA Representative;
Sam Geser
Manager, Compliance and Regulatory Affairs
**************************************************************************************************************
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN List.
May 2023
D23R6 (FL970)
NHSTA #23V-238 (Non School Bus)
NHTSA #23V-259 (School Bus)
Interim Recall Notice
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries, Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2022-2024 FCCC RV Chassis, Shuttle Chassis, Van Chassis, and Van Chassis โ Gas, Freightliner Business Class M2, and Cascadia, TBB SAF-T-LINER C2 JOULEY, SAF-T-LINER EFX, SAF-T-LINER HDX, SCHOOL BUS CHASSIS, TBB CHASSIS, and Western Star 47X, 49X, 4700, and 4900 vehicles. See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
FCCC
RV CHASSIS
2022
2023
January 21, 2022
August 22, 2022
FCCC
SHUTTLE CHASSIS
2022
2022
February 4, 2022
February 4, 2022
FCCC
VAN CHASSIS
2022
2023
April 13, 2022
August 17, 2022
FCCC
VAN CHASSIS – GAS
2022
2023
January 13, 2022
October 14, 2022
Freightliner
Business Class M2
2023
2023
January 26, 2022
September 27, 2022
Freightliner
Cascadia
2023
2023
January 31, 2022
August 1, 2022
TBB
SAF-T-LINER C2 JOULEY
2023
2023
May 9, 2022
May 9, 2022
TBB
SAF-T-LINER EFX
2023
2023
March 2, 2022
July 28, 2022
TBB
SAF-T-LINER HDX
2023
2023
March 27, 2022
October 28, 2022
TBB
SCHOOLBUS CHASSIS
2023
2024
January 19, 2022
October 20, 2022
TBB
TBB CHASSIS
2023
2023
April 12, 2022
April 12, 2022
Western Star
47X
2023
2023
February 10, 2022
September 14, 2022
Western Star
49X
2023
2023
February 1, 2022
July 13, 2022
Western Star
4700
2023
2023
January 26, 2022
April 28, 2022
Western Star
4900
2023
2023
March 11, 2022
May 16, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing allowing the steering arm to detach. This could lead to a loss of steering response and a lack of direction control, increasing the risk of a crash. The driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to correct the issue noted above. Daimler Truck is currently validating the final repair. There is no action for you to take at this time.
A second notice will inform you when the final, free remedy is available. When you receive the second notice, please contact your authorized Daimler Truck North America dealer to schedule the repair for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
**************************************************************************************************************
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN List.
August 2023
D23R6 (FL970)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries, Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2022-2024 school bus and non-school bus vehicles.
The affected non-school bus vehicles are: FCCC RV Chassis, Shuttle Chassis, Van Chassis, and Van Chassis โ Gas, Freightliner Business Class M2, and Cascadia, Western Star 47X, 49X, 4700, and 4900 vehicles, and TBB SCHOOL BUS CHASSIS (non-school bus application).
The affected school buses are: TBB SAF-T-LINER C2 JOULEY, SAF-T-LINER EFX, SAF-T-LINER HDX, SCHOOL BUS CHASSIS, TBB CHASSIS.
See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
FCCC
RV CHASSIS
2022
2023
January 21, 2022
August 22, 2022
FCCC
SHUTTLE CHASSIS
2022
2022
February 4, 2022
February 4, 2022
FCCC
VAN CHASSIS
2022
2023
April 13, 2022
August 17, 2022
FCCC
VAN CHASSIS – GAS
2022
2023
January 13, 2022
October 14, 2022
Freightliner
Business Class M2
2023
2023
January 26, 2022
September 27, 2022
Freightliner
Cascadia
2023
2023
January 31, 2022
August 1, 2022
TBB
SAF-T-LINER C2 JOULEY
2023
2023
May 9, 2022
May 9, 2022
TBB
SAF-T-LINER EFX
2023
2023
March 2, 2022
July 28, 2022
TBB
SAF-T-LINER HDX
2023
2023
March 27, 2022
October 28, 2022
TBB
SCHOOLBUS CHASSIS
2023
2024
January 19, 2022
October 20, 2022
TBB
TBB CHASSIS
2023
2023
April 12, 2022
April 12, 2022
Western Star
47X
2023
2023
February 10, 2022
September 14, 2022
Western Star
49X
2023
2023
February 1, 2022
July 13, 2022
Western Star
4700
2023
2023
January 26, 2022
April 28, 2022
Western Star
4900
2023
2023
March 11, 2022
May 16, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing, allowing the steering arm to detach. This could lead to a loss of steering response and a lack of direction control,
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
increasing the risk of a crash. The driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
A Daimler Truck North America authorized service facility will remove the cotter pin, if present, and inspect the installation of the castle nut. If the installation is correct, then a new cotter pin will be installed. If the installation is incorrect, then the tie rod assembly will be replaced. The recall will take approximately one half to three hours and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand.
You may also confirm your vehicleโs involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
โข The name and address of the person who paid for the repair
โข The Vehicle Identification Number (VIN) of the vehicle that was repaired
โข What problem occurred, what repair was done, when the repair was done
โข Who repaired the vehicle
โข The total cost of the repair expense that is being claimed
โข Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
**************************************************************************************************************
Daimler Truck
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles
General Information
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division is initiating Recall Campaign D23R6 to check the tie rod end castle nut torque on some model 2, 3 and 5 front steer axles built between December 15, 2020 and April 14, 2021.
Replacement parts from your facing Parts Distribution Center may now be ordered. Refer to โTable 1โ for the applicable part or kit number. If our records show that your dealership has ordered any vehicle(s) involved in campaign D23R6, a list of the customers and vehicle identification numbers will be available on the DTNA Portal. Please refer to this list when ordering parts for this recall.
There are approximately 410 units affected by recall campaign – D23R6 in U.S. and Canada.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Travel Time and Mileage
Due to the complexity of this safety-related repair and the tools required, this campaign does not qualify for travel time and mileage reimbursement. The repairs for this campaign need to be completed at an Authorized DTNA Service Facility.
Work Instructions
Please refer to the attached work instructions. Prior to performing the recall campaign, check the vehicle for a completion sticker (Form WAR260).
Daimler Truck
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Page 2
Replacement Parts
Table 1 โ Replacement Parts for D23R6 (FL970)
NOTE: Only 5% of replacement is expected. Do not overstock replacement parts. Campaign Group Part Description Part Number Quantity
ALL Groups 95% of repairs will only use this part
PIN-COTTER,1 3/4 X 1/8
23-00800-407
2
A
TIE ROD ASM
MBA 6803307903
1
B
TIE ROD ASM
MBA 6803306803
1
C
TIE ROD ASM
MBA 6803307403
1
D
TIE ROD ASM
MBA 6813300403
1
E
TIE ROD ASM
MBA 6813300303
1
F
TIE ROD ASM
MBA 6803307803
1
G
TIE ROD ASM
MBA 6803306603
1
H
TIE ROD ASM
MBA 6803306503
1
I
TIE ROD ASM
MBA 6813300603
1
J
TIE ROD ASM
MBA 6803308803
1
K
TIE ROD ASM
MBA 6803308303
1
L
TIE ROD ASM
MBA 6803307003
1
M
TIE ROD ASM
MBA 6803309003
1
N
TIE ROD ASM
MBA 6803307303
1
O
TIE ROD ASM
MBA 6803315301
1
NOTE: If part number is unavailable, follow supersession chain to currently available service replacement part number.
Labor Allowance
Table 2 โ Labor Allowance for D23R6 (FL970) Procedure Time Allowed (hours) SRT Number Corrective Action D23R6
COTTER PIN, INSPECTION (FL970)
95% will fall into this category
0.3
996-R203A
12-Repair Recall/Campaign
COTTER PIN INSPECTION, TIE ROD ASSEMBLY R&R (FL970)
2.7 – 2.9
996-R203B
12-Repair Recall/Campaign
Daimler Truck
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Page 3
Claim Reimbursement
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this recall. Please reference the following information in OWL.
Table 3 โ Claim Reimbursement for D23R6 (FL970) Claim Type
Recall Campaign Campaign
D23R6 Component Code
053-007-017 Cause Code
A1 – Campaign Primary Failed Part
23-00800-407 Procedure A1 Use this labor operation for Tie Rod Inspection Labor Number
996-R203A Labor Hours
0.3 hours Part Number
Refer to Replacement Parts list and Campaign Group. Parts Return
SCRAP Procedure B1 Use this labor operation for Tie Rod assembly replacement Labor Number
996-R203B Labor Hours
2.7 – 2.9 hours Part Number
Refer to Replacement Parts list and Campaign Group. Parts Return
SCRAP
1 Administrative time (SRT 939-6010A) for 0.3 hours is automatically added to the claim.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved in the recall and the campaign has not previously been completed.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal.com using the WSC (Warranty Support Center) application.
.
Daimler Truck
North America LLC
Page 4
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN List.
August 2023
D23R6 (FL970)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries, Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2022-2024 school bus and non-school bus vehicles.
The affected non-school bus vehicles are: FCCC RV Chassis, Shuttle Chassis, Van Chassis, and Van Chassis โ Gas, Freightliner Business Class M2, and Cascadia, Western Star 47X, 49X, 4700, and 4900 vehicles, and TBB SCHOOL BUS CHASSIS (non-school bus application).
The affected school buses are: TBB SAF-T-LINER C2 JOULEY, SAF-T-LINER EFX, SAF-T-LINER HDX, SCHOOL BUS CHASSIS, TBB CHASSIS.
See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
FCCC
RV CHASSIS
2022
2023
January 21, 2022
August 22, 2022
FCCC
SHUTTLE CHASSIS
2022
2022
February 4, 2022
February 4, 2022
FCCC
VAN CHASSIS
2022
2023
April 13, 2022
August 17, 2022
FCCC
VAN CHASSIS – GAS
2022
2023
January 13, 2022
October 14, 2022
Freightliner
Business Class M2
2023
2023
January 26, 2022
September 27, 2022
Freightliner
Cascadia
2023
2023
January 31, 2022
August 1, 2022
TBB
SAF-T-LINER C2 JOULEY
2023
2023
May 9, 2022
May 9, 2022
TBB
SAF-T-LINER EFX
2023
2023
March 2, 2022
July 28, 2022
TBB
SAF-T-LINER HDX
2023
2023
March 27, 2022
October 28, 2022
TBB
SCHOOLBUS CHASSIS
2023
2024
January 19, 2022
October 20, 2022
TBB
TBB CHASSIS
2023
2023
April 12, 2022
April 12, 2022
Western Star
47X
2023
2023
February 10, 2022
September 14, 2022
Western Star
49X
2023
2023
February 1, 2022
July 13, 2022
Western Star
4700
2023
2023
January 26, 2022
April 28, 2022
Western Star
4900
2023
2023
March 11, 2022
May 16, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing, allowing the steering arm to detach. This could lead to a loss of steering response and a lack of direction control, increasing the risk of a crash. The driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
A Daimler Truck North America authorized service facility will remove the cotter pin, if present, and inspect the installation of the castle nut. If the installation is correct, then a new cotter pin will be installed. If the installation is incorrect, then the tie rod assembly will be replaced. The recall will take approximately one half to three hours and will be performed free of charge.
Daimler Truck
North America LLC
Page 5
Please contact an authorized Daimler Truck North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand.
You may also confirm your vehicleโs involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Daimler Truck
North America LLC
Page 6
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
โข The name and address of the person who paid for the repair
โข The Vehicle Identification Number (VIN) of the vehicle that was repaired
โข What problem occurred, what repair was done, when the repair was done
โข Who repaired the vehicle
โข The total cost of the repair expense that is being claimed
โข Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Daimler Truck
North America LLC
Page 7
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN list.
August 2023
D23R6 (FL970)
Transport Canada #2023-206 (Non-School Bus)
Transport Canada #2023-219 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries, Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2022-2023 FCCC Van Chassis โ Gas, Freightliner Business Class M2, and Cascadia, TBB SCHOOL BUS CHASSIS, and Western Star 47X, 49X, 4700, and 4900 vehicles. See below for additional detail on vehicle applicability:
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
FCCC
VAN CHASSIS – GAS
2022
2022
February 1, 2022
February 1, 2022
Freightliner
Business Class M2
2023
2023
January 26, 2022
May 16, 2022
Freightliner
Cascadia
2023
2023
February 8, 2022
August 23, 2022
TBB
SCHOOLBUS CHASSIS
2023
2023
January 27, 2022
January 27, 2022
Western Star
47X
2023
2023
April 8, 2022
September 13, 2022
Western Star
49X
2023
2023
February 1, 2022
September 9, 2022
Western Star
4700
2023
2023
February 8, 2022
March 29, 2022
Western Star
4900
2023
2023
January 24, 2022
January 24, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing, allowing the steering arm to detach. This could lead to a loss of steering response and a lack of direction control, potentially increasing the risk of a crash. The driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
A Daimler Truck North America authorized service facility will remove the cotter pin, if present, and inspect the installation of the castle nut. If the installation is correct, then a new cotter pin will be installed. If the installation is incorrect, then the tie rod assembly will be replaced. The recall will take approximately one half to three hours and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand.
You may also confirm your vehicleโs involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you
Daimler Truck
North America LLC
Page 8
forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada โ Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 8
Work Instructions
Subject: Steer Axle Castle Nut and Cotter Pin
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles
Corrective Procedure
Inspection of the Tie Rod
1. Check the base label (Form WAR259) for a completion sticker for FL970 (Form WAR261), indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is required. If a completion sticker is not present, proceed to the next step.
2. Park vehicle on a level surface, shut down engine, and set parking brake. Chock tires.
3. Open the hood. PERSONAL INJURY Diesel engine exhaust and some of its constituents are known to the State of California to cause cancer, birth defects, and other reproductive harm. โข Always start and operate an engine in a well ventilated area. โข If operating an engine in an enclosed area, vent the exhaust to the outside. โข Do not modify or tamper with the exhaust system or emission control system.
PERSONAL INJURY To avoid injury before starting and running the engine, ensure the vehicle is parked on a level surface, parking brake is set, and the wheels are blocked.
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 9
ENGINE EXHAUST To avoid injury from inhaling engine exhaust, always operate the engine in a well-ventilated area. Engine exhaust is toxic.
4. Start engine (key ON, engine ON), and turn the steering wheel to full right, as shown in Fig. 1.
5. Turn ignition OFF with park brake set.
Fig. 1, Hood Opened and Wheel Turned Full Right
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 10
5. Remove the cotter pin from the tie rod end. See Fig. 2 and Fig. 3.
Fig. 2, Cotter Pin Location
Fig. 3, Cotter Pin Removed
1. Cotter Pin
2. Tie Rod Arm
3. Tie Rod Bolt
4. Castle Nut
5. Drag Link
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 11
6. Use a paint pen to mark the tie rod bolt, tie rod castle nut, and tie rod arm, as shown in Fig. 4.
Fig. 4, Tie Rod Bolt, Castle Nut, and Tie Rod Arm Marked
7. Tighten the castle nut to 130 lbfยทft (176 Nยทm), and inspect if either the tie rod bolt, tie rod castle nut, or tie rod arm have moved from the initial marked position. Do any of these components move after tightening the castle nut?
YES โ Go to the Tie Rod Assembly Replacement procedure.
NO โ Install a new cotter pin in the tie rod end.
PERSONAL INJURY Diesel engine exhaust and some of its constituents are known to the State of California to cause cancer, birth defects, and other reproductive harm. โข Always start and operate an engine in a well ventilated area. โข If operating an engine in an enclosed area, vent the exhaust to the outside. โข Do not modify or tamper with the exhaust system or emission control system.
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 12
PERSONAL INJURY To avoid injury before starting and running the engine, ensure the vehicle is parked on a level surface, parking brake is set, and the wheels are blocked.
ENGINE EXHAUST To avoid injury from inhaling engine exhaust, always operate the engine in a well-ventilated area. Engine exhaust is toxic.
8. Start engine (key ON, engine ON),and turn the steering wheel to full left then turn ignition OFF again with park brake set.
9. Repeat steps 5 through 7 for the front, left-hand side tie rod cotter pin.
a. Once both sides have been inspected and no further repair is needed based on the inspection results, proceed to step 10.
10. Repair is now complete, go to the โCompletion Stickersโ section below.
Daimler Trucks
North America LLC Recall Campaign
August 2023
FL970 (D23R6)
NHSTA #213-238 (Non-School Bus)
NHTSA #21V-259 (School Bus)
Transport Canada #2021-206 (Non-School Bus)
Transport Canada #2021-219 (School Bus)
Page 13
Replacement of the Tie Rod Assembly
NOTE: Only perform this repair procedure when instructed to do so by step 7 of the โInspection of the Tie Rodโ procedure.
1. Replace the tie rod assembly. For instructions, see Group 33 of the applicable workshop manual.
2. Perform a full vehicle alignment. For instructions, see Group 33 and Group 35 of the applicable workshop manual.
IMPORTANT: If the vehicle is equipped with an APS3 steering gear, it must be calibrated when an axle alignment is performed. For calibration instructions, see Group 46 of the applicable workshop manual.
3. Test drive the vehicle in order to calibrate the electronic stability control system (ESC).
4. Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for FL970 (Form WAR260), indicating this work has been completed.
Completion Stickers
๏ท Upon completion of Recall Campaign FL970 (D23R6), clean a spot on the base label (Form WAR259), write the Recall Campaign Number FL970 (D23R6), on a blank, completion sticker (Form WAR260), and attach the completion sticker to the base label.
๏ท Completion Sticker and Base Label Ordering Info: DTNA Portal > Service > Chassis Service Information > Order Literature (Warranty and Chassis Service) > Warranty
**************************************************************************************************************
DATE: 08/03/2023
TO: My Communication
SUBJECT: Stop Delivery Order: Safety Recall D23R6 (FL970)
SAFETY RECALL NOTICE On April 03, 2023, Daimler Truck North America (โDTNAโ) filed a Defect Information Report (โDIRโ) with the National Highway Traffic Safety Administration (โNHTSAโ) and a Defect Information Notice (โDINโ) with Transport Canada (โTCโ) informing the agencies of our intent to conduct a voluntary safety recall.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Some of the vehicles subject to this “Stop Delivery Orderโ may be in your new vehicle inventory. Until further instructions are available, new vehicles subject to this โStop Delivery Orderโ must be held and not be delivered to customers.
DTNA strongly recommends that dealers and distributors remedy recalls before selling used vehicles. For any used vehicle with an open recall not remedied before sale, DTNA requires that the dealer or distributor notify prospective buyers of the open recall.
Affected Vehicles in D23R6 (FL970):
Make
Model
Model Yr. Start
Model Yr. End
Prod. Start Date
Prod. End Date
FCCC
RV CHASSIS
2022
2023
January 21, 2022
August 22, 2022
FCCC
SHUTTLE CHASSIS
2022
2022
February 4, 2022
February 4, 2022
FCCC
VAN CHASSIS
2022
2023
April 13, 2022
August 17, 2022
FCCC
VAN CHASSIS – GAS
2022
2023
January 13, 2022
October 14, 2022
Freightliner
Business Class M2
2023
2023
January 26, 2022
September 27, 2022
Freightliner
Cascadia
2023
2023
January 31, 2022
August 23, 2022
TBB
SAF-T-LINER C2 JOULEY
2023
2023
May 9, 2022
May 9, 2022
TBB
SAF-T-LINER EFX
2023
2023
March 2, 2022
July 28, 2022
TBB
SAF-T-LINER HDX
2023
2023
March 27, 2022
October 28, 2022
TBB
SCHOOLBUS CHASSIS
2023
2024
January 19, 2022
October 20, 2022
TBB
TBB CHASSIS
2023
2023
April 12, 2022
April 12, 2022
Western Star
47X
2023
2023
February 10, 2022
September 14, 2022
Western Star
49X
2023
2023
February 1, 2022
September 9, 2022
Western Star
4700
2023
2023
January 26, 2022
April 28, 2022
Western Star
4900
2023
2023
January 24, 2022
May 16, 2022
Problem:
On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be missing. This may cause the castle nut to back off, which might allow taper-end to displace from the steering arm. This could lead to a loss of steering response and a lack of direction control, potentially increasing the risk of a crash. Driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
Solution:
DTNA is preparing remedy and is currently under development. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealer.
Owner Notification Mailing Schedule:
Interim Owner letters were mailed to affected Customers on: 06/02/2023.
Final Owner letters will be mailed to affected Customers on: 08/14/2023
**************************************************************************************************************
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Truck North America LLC
REF #: ICI23-021
Effective: 06/02/2023
Release: 06/02/2023
SUBJECT: DDC D23R6 (FL970) โ Interim Recall Notice
This letter is to inform you that an interim recall notice is being sent to affected customers for recall
DDC D23R6 (FL970)~ Steer Axle Cast Nut and Cotter Pin. The interim notices will be mailed
06/02/2023. A copy follows for your reference.
This notice is for your information only. There is no action for customers or dealers to take. If
customers inquire, please refer them to the interim notice.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC App on DTNA Portal.
sortie: 0606/02/2023
OBJET: DDC D23R6 (FL970) โ Avis de Rappel Provisoire
Cette lettre a pour but de vous informer qu’un avis de rappel provisoire est envoyรฉ aux clients
concernรฉs pour le rappel DDC D23R6 (FL970) ~ รcrou coulรฉ et goupille fendue d’essieu directeur. Les
avis provisoires seront envoyรฉs 06/02/2023. Une copie suit pour votre rรฉfรฉrence.
Cet avis est pour votre information seulement. Les clients ou les revendeurs n’ont aucune action
ร entreprendre. Si les clients demandent, veuillez les renvoyer ร l’avis provisoire.
Si vous avez des questions ou avez besoin de plus d’informations, contactez le service des campagnes
de garantie en soumettant une demande via l’application WSC sur le portail DTNA.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090 800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers โ U.S. and Canada
Western Star and Sterling Dealers โ U.S. and Canada
FCCC Dealers โ U.S. and Canada
Direct Warranty Customers โ U.S. and Canada
If you have questions about
this letter, please submit
your inquiry through the
WSC App on DTNA Portal
REF #: ICI23-021
vigueur: 0606/02/2023
Date de
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN List.
May 2023
D23R6 (FL970)
NHSTA #23V-238 (Non School Bus)
NHTSA #23V-259 (School Bus)
Interim Recall Notice
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries,
Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a
defect, which relates tomotor vehicle safety, exists in certain model year 2022-2024 FCCC RV Chassis, Shuttle Chassis,
Van Chassis, and Van Chassis โ Gas, Freightliner Business Class M2, and Cascadia, TBB SAF-T-LINER C2 JOULEY,
SAF-T-LINER EFX, SAF-T-LINER HDX, SCHOOL BUS CHASSIS, TBB CHASSIS, and Western Star 47X, 49X, 4700,
and 4900 vehicles. See below for additional detail on vehicle applicability:
Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date
FCCC RV CHASSIS 2022 2023 January 21, 2022 August 22, 2022
FCCC SHUTTLE CHASSIS 2022 2022 February 4, 2022 February 4, 2022
FCCC VAN CHASSIS 2022 2023 April 13, 2022 August 17, 2022
FCCC VAN CHASSIS – GAS 2022 2023 January 13, 2022 October 14, 2022
Freightliner Business Class M2 2023 2023 January 26, 2022 September 27, 2022
Freightliner Cascadia 2023 2023 January 31, 2022 August 1, 2022
TBB SAF-T-LINER C2
JOULEY
2023 2023 May 9, 2022 May 9, 2022
TBB SAF-T-LINER EFX 2023 2023 March 2, 2022 July 28, 2022
TBB SAF-T-LINER HDX 2023 2023 March 27, 2022 October 28, 2022
TBB SCHOOLBUS
CHASSIS
2023 2024 January 19, 2022 October 20, 2022
TBB TBB CHASSIS 2023 2023 April 12, 2022 April 12, 2022
Western Star 47X 2023 2023 February 10, 2022 September 14, 2022
Western Star 49X 2023 2023 February 1, 2022 July 13, 2022
Western Star 4700 2023 2023 January 26, 2022 April 28, 2022
Western Star 4900 2023 2023 March 11, 2022 May 16, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing allowing the steering arm to detach.
This could lead to a loss of steering response and a lack of direction control, increasing the risk of a crash. The driver
may experience some additional free-play in the steering and/or feel an improper steering alignment.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to
correct the issue noted above. Daimler Truck is currently validating the final repair. There is no action for you to take
at this time.
A second notice will inform you when the final, free remedy is available. When you receive the second notice,
please contact your authorized Daimler Truck North America dealer to schedule the repair for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to theWarranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days.
Daimler Truck
North America LLC
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For
other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or
dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a
complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington,
DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313โ592โ5000
Daimler Truck
North America LL C
Daimler Truck North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN list.
May 2023
D23R6 (FL970)
Transport Canada #2023-206 (Non School Bus)
Transport Canada #2023-219 (School Bus)
Interim Recall Notice
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries,
Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), has decided that a
defect, which relates to motor vehicle safety, exists in certain model year 2022-2023 FCCC Van Chassis โ Gas,
Freightliner Business Class M2, and Cascadia, TBB SCHOOL BUS CHASSIS, and Western Star 47X, 49X, 4700, and
4900 vehicles. See below for additional detail on vehicle applicability:
Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date
FCCC VAN CHASSIS – GAS 2022 2022 February 1, 2022 February 1, 2022
Freightliner Business Class M2 2023 2023 January 26, 2022 May 16, 2022
Freightliner Cascadia 2023 2023 February 8, 2022 August 23, 2022
TBB SCHOOLBUS CHASSIS 2023 2023 January 27, 2022 January 27, 2022
Western Star 47X 2023 2023 April 8, 2022 September 13, 2022
Western Star 49X 2023 2023 February 1, 2022 September 9, 2022
Western Star 4700 2023 2023 February 8, 2022 March 29, 2022
Western Star 4900 2023 2023 January 24, 2022 January 24, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing allowing the steering arm to detach.
This could lead to a loss of steering response and a lack of direction control, potentially increasing the risk of a crash. The
driver may experience some additional free-play in the steering and/or feel an improper steering alignment.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to
correct the issue noted above. Daimler Trucks is currently validating the final repair. There is no action for you to take
at this time.
A second notice will inform you when the final, free remedy is available. When you receive the second notice, please
contact your authorized Daimler Truck North America dealer to schedule the recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For
other concerns, you may contact the Customer Assistance Center at (800) 385-4357.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Detroit Diesel Corporation
13 400 External Drive, West
Detroit, Michigan 48 239-4001
Tรฉlรฉphone : 313โ592โ5000
Camions Daimler
Amรฉrique du Nord LLC
Daimler Truck North America LLC
Dรฉpartement Campagnes de garantie
Boรฎte postale 4090
Portland, OR 97 208-4090
800 547.0712 Tรฉlรฉphone
RAPPEL DE SรCURITร IMPORTANT
Cet avis sโapplique ร votre/vos vรฉhicule(s), voir la liste VIN ci-jointe.
Mai 2023
D23R6 (FL970)
Transport Canada #2023-206 (autobus non scolaire)
Transport Canada #2023-219 (autobus scolaire)
Avis de rappel provisoire
Objet : รcrou crรฉnelรฉ et goupille fendue de lโessieu de direction
Cet avis vous est adressรฉ conformรฉment aux exigences de la loi sur la sรฉcuritรฉ des vรฉhicules ร moteur.
Daimler Truck North America LLC, pour le compte de sa division Freightliner Trucks et de ses filiales dรฉtenues en totalitรฉ,
Freightliner Custom CHASSIS Corporation, Western Star Truck Sales, Inc., Thomas Built Buses (TBB), a dรฉcidรฉ quโun
dรฉfaut, liรฉ ร la sรฉcuritรฉ des vรฉhicules automobiles, existait dans certaines annรฉes-modรจles 2022-2023 FCCC Van
CHASSIS โ Gas, Freightliner Business Class M2 et Cascadia, TBB SCHOOL BUS CHASSIS, ainsi que dans certains
vรฉhicules Western Star 47X, 49X, 4700 et 4900. Voir ci-dessous pour plus de dรฉtails sur lโapplicabilitรฉ du vรฉhicule :
Marque Modรจle Modรฉlisent
Dรฉmarrer
Modรฉlisent
Terminer
Produit par Date de
dรฉbut
Produit par Date de
fin
FCCC CHรSSIS DE VUL โ GAZ 2022 2022 1er fรฉvrier 2022 1er fรฉvrier 2022
Freightliner Classe affaires M2 2023 2023 26 janvier 2022 16 mai 2022
Freightliner Cascadia 2023 2023 8 fรฉvrier 2022 23 aoรปt 2022
TBB CHรSSIS SCHOOLBUS 2023 2023 27 janvier 2022 27 janvier 2022
Star Ouest 47X 2023 2023 8 avril 2022 13 septembre 2022
Star Ouest 49X 2023 2023 1er fรฉvrier 2022 9 septembre 2022
Star Ouest 4700 2023 2023 8 fรฉvrier 2022 29 mars 2022
Star Ouest 4900 2023 2023 24 janvier 2022 24 janvier 2022
Sur les vรฉhicules concernรฉs,il est possible que la goupille fendue de lโรฉcrou crรฉnelรฉ de la barre dโaccouplement de
lโessieu suiveur manque et que le levier de direction se dรฉtache. Cela pourrait entraรฎner une perte de rรฉponse de la
direction et un manque de contrรดle de la direction, augmentant potentiellement le risque de collision. Le conducteur peut
constater un jeu supplรฉmentaire dans la direction et/ou sentir un alignement incorrect de la direction.
Il sโagit du premier des deux avis que vous recevrez ร ce sujet. Le prรฉsent courrier a pour but de vous informer dโun
rappel imminent visant ร corrigerle problรจme mentionnรฉ ci-dessus. Daimler Trucks valide actuellement la rรฉparation
finale. Aucune action nโest requise pour le moment.
Un deuxiรจme avis vous informera lorsque le remรจde dรฉfinitif et gratuit sera disponible. Lorsque vous recevrez le
deuxiรจme avis, veuillez contacter votre distributeur agrรฉรฉ Daimler Truck Amรฉrique du Nord pour planifier le rappel de
votre vรฉhicule.
Si vous ne possรฉdez pas le vรฉhicule correspondant au(x) numรฉro(s) dโidentification figurant sur la notification de rappel,
veuillez renvoyer la notification au dรฉpartement des campagnes degarantie avec toutes les informations que vous pouvez
nous fournir pour nous aider ร localiser le propriรฉtaire actuel. Si vous avez louรฉ ce vรฉhicule, la loi fรฉdรฉrale exige que vous
transmettiez cet avis au preneur dans les 10 jours. Si vous รชtes un autre fabricant, la loi fรฉdรฉrale exige que vous
transmettiez cet avis ร vos distributeurs et revendeurs dans les cinq jours ouvrables.
Si vous avez des questions sur ce rappel, veuillez contacter le service des campagnes de garantie au (800) 547-0712, de
7h00 ร 16 h 00, heure du Pacifique, du lundi au vendredi, ร lโadresse e-mail
DTNA.Warranty.Campaigns@Daimlertruck.com. Pour toute autre prรฉoccupation, vous pouvez contacter le Customer
Assistance Center au (800) 385-4357.
Nous regrettons les dรฉsagrรฉments que cette action peut occasionner, mais nous sommes certains que vous comprenez
notre intรฉrรชt pour la sรฉcuritรฉ des vรฉhicules automobiles.
DAIMLER TRUCK Amรฉrique du Nord LLC
Corps du texte
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-259
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC MAY 31, 2023 NHTSA Recall No. : 23V-259 Manufacturer Recall No. : FL970 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 48 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Bus SAF-T-LINER C2 Jouley Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Original DIR Model Identification: Jouley
Production Dates : MAY 09, 2022 – MAY 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Thomas Built Bus SAF-T-LINER EFX Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification:
Thomas EFX Chassis Production Dates : MAR 02, 2022 – JUL 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-259 Page 2 Vehicle 3 : 2023-2024 Thomas Built Bus School Bus Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification: Thomas MVP-EF Chassis Production Dates : JAN 19, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Thomas Built Bus TBB Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification: C2 Production Dates : APR 12, 2022 – APR 12, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Thomas Built Bus SAF-T-LINER HDX Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification:
Thomas HDX Chassis Production Dates : MAR 27, 2022 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259 Page 3 Description of Defect :
Description of the Defect : On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be
missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Description of the Cause : Re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. Identification of Any Warning
that can Occur : Driver may experience some additional free-play in the steering and/or feel an improper steering alignment Involved Components : Component Name 1 : Front Steer Axle Component Description : Tie rod castle nut cotter-pin
Component Part Number : F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles Supplier Identification : Component Manufacturer
Name : Detroit Diesel Corp Address : 13400 Outer Dr W
Detroit Michigan 48239
Country : United States Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. On May 30, 2023, DTNA amended the Defect Information Report to clarify and consolidate the model listing (to facilitate reading comprehension with no change to the population).
Description of Remedy :
Description of Remedy Program : DTNA is preparing remedy and is currently under development. Repairs
will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealer. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Presence of required cotter-pin 2/23/2023: 2 Quality Alerts Posted: Red Tag required 100% at first station on production line with NOK (Not Okay) operations, and Rework Alert. Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : JUN 04, 2023 – JUN 04, 2023
Planned Owner Notification Date : JUN 04, 2023 – JUN 04, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-259
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC APR 20, 2023 NHTSA Recall No. : 23V-259 Manufacturer Recall No. : FL970 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : NR Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2023-2024 Thomas Built Bus C2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : JAN 19, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2024 Thomas Built Bus Jouley Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAY 09, 2022 – MAY 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-259 Page 2 Vehicle 3 : 2023-2023 Thomas Built Bus EFX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 02, 2022 – JUL 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Thomas Built Bus HDX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 27, 2022 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Thomas Built Bus MVP-EF Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : APR 12, 2022 – APR 12, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be
missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Description of the Cause : Re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259 Page 3 Identification of Any Warning
that can Occur : Driver may experience some additional free-play in the steering and/or feel an improper steering alignment Involved Components : Component Name 1 : Front Steer Axle Component Description : Tie rod castle nut cotter-pin
Component Part Number : F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles Supplier Identification : Component Manufacturer
Name : Detroit Diesel Corp Address : 13400 Outer Dr W
Detroit Michigan 48239
Country : United States Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Remedy :
Description of Remedy Program : DTNA is preparing remedy and is currently under development. Repairs
will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealer. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Presence of required cotter-pin 2/23/2023: 2 Quality Alerts Posted: Red Tag required 100% at first station on production line with NOK (Not Okay) operations, and Rework Alert. Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : JUN 04, 2023 – JUN 04, 2023
Planned Owner Notification Date : JUN 04, 2023 – JUN 04, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-259
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC JUN 23, 2023 NHTSA Recall No. : 23V-259 Manufacturer Recall No. : FL970 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 48 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Bus SAF-T-LINER C2 Jouley Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Original DIR Model Identification: Jouley
Production Dates : MAY 09, 2022 – MAY 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Thomas Built Bus SAF-T-LINER EFX Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification:
Thomas EFX Chassis Production Dates : MAR 02, 2022 – JUL 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-259 Page 2 Vehicle 3 : 2023-2023 Thomas Built Bus SAF-T-LINER HDX Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification:
Thomas HDX Chassis Production Dates : MAR 27, 2022 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Thomas Built Bus TBB Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification: C2 Production Dates : APR 12, 2022 – APR 12, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2024 Thomas Built Bus School Bus Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges. Original DIR Model Identification: Thomas MVP-EF Chassis Production Dates : JAN 19, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259 Page 3 Description of Defect :
Description of the Defect : On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be
missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Description of the Cause : Re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. Identification of Any Warning
that can Occur : Driver may experience some additional free-play in the steering and/or feel an improper steering alignment Involved Components : Component Name 1 : Front Steer Axle Component Description : Tie rod castle nut cotter-pin
Component Part Number : F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles Supplier Identification : Component Manufacturer
Name : Detroit Diesel Corp Address : 13400 Outer Dr W
Detroit Michigan 48239
Country : United States Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. On May 30, 2023, DTNA amended the Defect Information Report to clarify and consolidate the model listing (to facilitate reading comprehension with no change to the population). DTNA developed a final remedy for this issue and on June 23, 2023, DTNA updated the description of the remedy section of its Defect Information Report.
Description of Remedy :
Description of Remedy Program : A Daimler Truck North America authorized service facility will remove the
cotter pin, if present, and check the torque of the castle nut. If the torque is found to be correct, then a new cotter pin will be installed, if the torque is found to be incorrect, then a new tie rod assembly will be installed. This repair is expected to take approximately one half to three hours. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter.
Owners
are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Presence of required cotter-pin 2/23/2023: 2 Quality Alerts Posted: Red Tag required 100% at first station on production line with NOK (Not Okay) operations, and Rework Alert. Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : JUL 14, 2023 – JUL 14, 2023
Planned Owner Notification Date : JUL 14, 2023 – JUL 14, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-259
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC APR 29, 2023 NHTSA Recall No. : 23V-259 Manufacturer Recall No. : FL970 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 48 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2024 Thomas Built Bus Jouley Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAY 09, 2022 – MAY 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Thomas Built Bus EFX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 02, 2022 – JUL 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-259 Page 2 Vehicle 3 : 2023-2024 Thomas Built Bus C2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : JAN 19, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Thomas Built Bus MVP-EF Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : APR 12, 2022 – APR 12, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Thomas Built Bus HDX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 27, 2022 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be
missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Description of the Cause : Re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259 Page 3 Identification of Any Warning
that can Occur : Driver may experience some additional free-play in the steering and/or feel an improper steering alignment Involved Components : Component Name 1 : Front Steer Axle Component Description : Tie rod castle nut cotter-pin
Component Part Number : F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles Supplier Identification : Component Manufacturer
Name : Detroit Diesel Corp Address : 13400 Outer Dr W
Detroit Michigan 48239
Country : United States Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Remedy :
Description of Remedy Program : DTNA is preparing remedy and is currently under development. Repairs
will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealer. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Presence of required cotter-pin 2/23/2023: 2 Quality Alerts Posted: Red Tag required 100% at first station on production line with NOK (Not Okay) operations, and Rework Alert. Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : JUN 04, 2023 – JUN 04, 2023
Planned Owner Notification Date : JUN 04, 2023 – JUN 04, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-259
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC APR 07, 2023 NHTSA Recall No. : 23V-259 Manufacturer Recall No. : FL970 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : NR Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2023-2024 Thomas Built Bus C2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : JAN 19, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2024 Thomas Built Bus Jouley Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAY 09, 2022 – MAY 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-259 Page 2 Vehicle 3 : 2023-2023 Thomas Built Bus EFX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 02, 2022 – JUL 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2023 Thomas Built Bus HDX Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : MAR 27, 2022 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Thomas Built Bus MVP-EF Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Suspect population of front steering axles without production torque data and photo evidence of cotter pin in-place following rework operations, suspect vehicles built within the listed production date ranges.
Production Dates : APR 12, 2022 – APR 12, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On the affected vehicles, front steer axle tie rod castle nut cotter pin may be missing from the assembly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : On the affected vehicles, the steer axle tie rod castle nut cotter-pin may be
missing. This may result in the castle nut backing off and displacement of the taper-end from the steering arm. This may result in a loss of steering response and lack of direction control increasing the risk of crash.
Description of the Cause : Re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259 Page 3 Identification of Any Warning
that can Occur : Driver may experience some additional free-play in the steering and/or feel an improper steering alignment Involved Components : Component Name 1 : Front Steer Axle Component Description : Tie rod castle nut cotter-pin
Component Part Number : F2-Model 2, F3-Model 3 and F5-Model 5 front steer axles Supplier Identification : Component Manufacturer
Name : Detroit Diesel Corp Address : 13400 Outer Dr W
Detroit Michigan 48239
Country : United States Chronology :
Mid-February 2023, DTNA received a report on an incident involving failed tie rod assembly and opened a preliminary investigation. Upon returned failed part analysis, it was determined that the driverโs side tie rod disengaged from the steering arm during low speed maneuvering. Around late February 2023 through early March 2023, DTNA identified that the subject vehicle experiencing the failure, was re-worked at a different station due to certain requirements, and was not manufactured through standard process involving multiple inspection points. In about mid-March 2023, DTNA identified a population of certain axles, that were manufactured at a rework station. DTNA opened an official investigation immediately following receiving this notice of a possible presence of a defect, and on March 29, 2023, out of an abundance of caution, DTNA decided to initiate a new voluntary safety recall to campaign all the listed vehicles. As of March 31st 2023, DTNA is aware of 1 field report and 0 warranty claims related to missing front steer axle tie rod castle nut cotter pin.
DTNA is not aware of any accidents or injuries due to this defect condition. On April 7 2023, DTNA finalized the affected population after further determining precise vocational application of the vehicles. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-259
Page 4
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Remedy :
Description of Remedy Program : DTNA is preparing remedy and is currently under development. Repairs
will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealer. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Presence of required cotter-pin 2/23/2023: 2 Quality Alerts Posted: Red Tag required 100% at first station on production line with NOK (Not Okay) operations, and Rework Alert.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JUN 04, 2023 – JUN 04, 2023
Planned Owner Notification Date : JUN 04, 2023 – JUN 04, 2023
* NR – Not Reported
SEOCONTENT-END
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