CA#10243-1 Bed Bracket May Fail Causing Injury – 2020-2023 Triple E Wonder W24RTB Motorhomes

Recall 573 Report – 4/24/2023

RCLRPT-23V279-7715.PDF 214.929KB

Defect Notice 573 Report

RCLRPT-23V279-3879.PDF 214.913KB

Recall Acknowledgement

RCAK-23V279-2983.pdf 688.682KB

Recall 573 Report – 4/25/2023

RCLRPT-23V279-6813.PDF 215.016KB

Recall 573 Report – 4/24/2023

RCLRPT-23V279-3295.PDF 214.929KB

Miscellaneous Document – Recall CA#10243-1 – Return Form – US

RMISC-23V279-8212.pdf 79.902KB

SEOCONTENT-START

RECALL NOTIFICATION CA#10243-1 – RETURN FORM
Please complete this form indicating Recall Notification CA#10243-1 has been performed in accordance with this Recall. E-mail completed form to recalls@tripleerv.com
Inspection Only
Inspection & Bracket Replaced
Customer Name: «Owner_Name»
Serial # «VIN»
Coach Serial #«Serial»
Address (if different)_________________________________________
__________________________________________________________
Date Recall Completed _______________________________________
Signature of Customer: ______________________________________
Brad Wall
Customer Service / Warranty Manager

**************************************************************************************************************

1 2 3
4 5 6
7 8 9
·
·
·
·
·
·
·
SOP10111
TRIPLEE
Department: 17
People Required: 1
Time to Complete: 00:18:00
Date Created: 3-31-23
Date Revised: Rev#:
RECREATIONAL VEHICLES
Repair Recall for QAAR 10243R1
W24RTB Ratcheting Bed Stay Created by Initial: GK Verified: BH Page1 of1
• WARNER ••
Tools needed
11/32″ box wrench
#2 Robertson X 3″ driver bit
Cordless driver
Metal Putty Knife
Contact Adhesive
Repair kit
Ratcheting Bed Stay
B066575 Driver side
and/or
B065688 Passenger side
Velcro coins (124-8253
4ea per bed stay)
Open bed lid and remove the four
8-32 nuts from the machine screws
to disconnect from the bed lid.
Remove the
cargo liner off
and remove the
bracket.
Remove bedding
and mattress from
the bed being
worked on.
Open the rear garage compartment door and locate the double
holes in the underside of the bed frame.
Replace the bed stay
with the correct version,
with the notch to the
bottom and the teeth
pointing up.
Adhere the cargo liner
over the bottom bracket
with the contact
adhesive.
Use the metal putty
knife to remove the
Velcro coins covering
the machine screw
heads on the side
being repaired.
Using a #2 Robertson (Square) driver bit
remove the two screws from the bed stay
bracket.
Use the Velcro coins
124-8253 to cover the
machine screw heads.
1 3
2
notch
teeth
Passenger side
B065688
Driver side
B066575
TRIPLEE
RECREATIONAL VEHICLES
SOP10110
Inspection Recall for QAAR10243R1
W24RTB Ratcheting Bed Stay
Open both bed lids to locate the ratcheting bed stay and inspect the bed stay focusing on the ratcheting mechanism.
Department: 17
People Required: 1
Time to Complete: 00:06:00
Date Created: 3-31-23
Date Revised: Rev#:
Created by Initial: GK Verified: BH
Page 2 of 1
The notch should be on the bottom with the ‘teeth’ pointing up.
If correct, no further action is required
If notch is on the top with the teeth pointing down a corrective
action is required.
Contact Leisure Travel Vans Customer Service/Warranty for further
instructions: 1-877-992-9906 or recalls@tripleerv.com

**************************************************************************************************************

LEISURE
TRAVEL VANS
Triple E Recreational Vehicles
A Division of Triple E Canada Ltd.
P: 204 325 4361
F: -204 325 5241
301 Roblin Blvd .
P.O. Box 1230
Winkl er, Man ito ba CA
R6W 4C4
U.S. Ma il ing:
P.O. Box 68
Walhall a, ND 58282
LEI SU REVA NS .COM
TRIPLEERV.COM
IMPORTANT SAFETY RECALL
«Owner Name»
«Address 1 »
«Address2»
«Address3 », «Prov» «Postal Code»
“This notice applies to your vehicle, «Unit»
VIN #«VIN»
Coach Serial #«Serial»
Triple E Recreational Vehicles Recall CA#l0243-1
May 4, 2023
NHTSA #23V279
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided
that a defect exists in certain 2020, 2021, 2022 & 2023 Wonder W24RTB
motorhomes manufactured between January 10, 2020 and December 23, 2022
Description of Defect:
The bed stay bracket(s) may have been installed incorrectly with the “teeth”
pointing down, causing the locking mechanism to engage temporarily. If jarred it
may become disengaged and fall due to the weight of the bed lid and mattress,
causing a risk of injury to the upper body.
To Have This Modification Performed:
You have the option to perform the inspection. Follow SOPl0l 10 included in this
mailing to do an inspection of the bed stay brackets. If the bracket(s) are mounted
correctly, provide a picture, and sign the enclosed form.
If the bracket(s) are installed incorrectly, new bracket(s) will be required. Please
take a picture and email to recalls@tripleerv.com. Contact your closest Triple E
RV dealer or RV service center. Your selling dealer or a RV service center will
perform the recall repair at no charge to you. The time needed to perform the recall
is approximately 20 minutes for replacement and 10 minutes for inspection only. If
you choose to have this Recall performed by a service center other than your dealer,
prior authorization is required. When the inspection or replacement of the brackets
have been completed sign the enclosed return form and email to
recalls@tripleerv.com.
1 of2
If you had this repair performed before you received this letter, you may be
eligible to receive reimbursement for the cost of obtaining a pre-notification
remedy of the problem associated with this recall.
For more information contact Triple ERV/Leisure Travel Vans at 1-877-992-
9906 Customer Service/ Warranty department or by e-mail
recalls@tripleerv.com in the subject line “Recall CA#l0243-1”.
What if you are a Lessor?
Federal law requires that you forward a copy of this safety recall notice to the
lessee within ten working days.
If you no longer own this vehicle, please complete the return form stating “No
Longer Own this Vehicle” or provide the new owners contact information and
submitting to Customer Service at recalls@tripleerv.com
For U.S. Residents
If Triple E Recreational Vehicles fails or is unable to remedy this potential defect
without charge, you may submit a written complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-
4236; (TTY: 1-800-424-9153) or go to http://www.safercar.gov
We regret the inconvenience this Recall may cause you but want you to have
complete satisfaction with your Leisure Travel Vans product. Thank you for your
anticipated assistance and please do not hesitate to contact us should you require
additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosure
1 – SOPIOl 10 & SOPl0l 11 (Standard Operating Procedure)
2 of2

**************************************************************************************************************

LEISURE
TRAVEL VANS
Triple E Recreational Vehicles
A Division of Triple E Canada Ltd.
P: 204 325 4361
F: 204 325 5241
301 Roblin Bl vd .
P.O. Box 1230
Winkl er, Manitoba CA
R6W 4C4
U.S. Mai li ng:
P.O. Box 68
Wa lha ll a, ND 58282
LE I SUR EVA NS .CO M
TRIPLEER V.COM
IMPORTANT SAFETY RECALL
«Dealer»
“This notice applies to this vehicle, «ProductLine»
VIN #« Vin»
Coach #«UNIT CoachID»
April 24, 2023
Triple E Recreational Vehicles Recall CA#l0243-1 NHTSA #23V279
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has
decided that a defect exists in certain 2020, 2021, 2022 & 2023 Wonder
W24RTB motorhomes manufactured between January 10, 2020 and December
23,2022
Description of Defect:
The bed stay bracket(s) may have been installed incorrectly with the “teeth”
pointing down, causing the locking mechanism to engage temporarily. If jarred
it may become disengaged and fall due to the weight of the bed lid and
mattress, causing a risk of injury to the upper body.
To Have This Modification Performed:
We request your assistance to have this Safety issue corrected. Follow the
SOPl0l 10 & SOPl0l 11 included in this mailing to do an inspection and / or
replacement of the bed stay brackets. The necessary parts should be ordered
through the Customer Service / Warranty Dept. at recalls@tripleerv.com.
For reimbursement submit a warranty application for,
Labour to perform this Recall: 0.1 hr./ unit – inspection
Labour to perform this Recall: 0.3 hr./unit – replacement
1 of2
For more information contact Triple ERV/Leisure Travel Vans at 1-877-
992-9906 Customer Service/ Warranty department or by e-mail
recalls@tripleerv.com in the subject line “Recall CA#l0243-1”.
Thank you for your anticipated assistance and please do not hesitate to contact
us should you require additional information.
Sincerely,
Brad Wall
Customer Service I Warranty Manager
BW/wcw
Enclosure
1 – SOPl0l 10 & SOPl0l 11 (Standard Operating Procedure)
2 of2

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-279
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Triple E Recreational Vehicles APR 24, 2023 NHTSA Recall No. : 23V-279 Manufacturer Recall No. : CA#10243-1 Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 153 Estimated percentage with defect : 50 %
Vehicle Alterer Information :
Vehicle 1 : 2020-2023 WONDER W24RTB
Descriptive Information : A RETAIL OWNER COMPLETED A SURVEY INDICATING THAT THE BED STAY BRACKET, USED TO HOLD UP THE BED LID AND MATTRESS TO ACCESS THE CLOTHES CLOSET, HAD NOT ENGAGED CORRECTLY CAUSING THE BED LID TO FALL. UPON FURTHER INHOUSE AUDIT IT WAS NOTICED THAT THE INSTALLER HAD INSTALLED THE INCORRECT BED STAY BRACKET, A RIGHT INSTEAD OF A LEFT BRACKET OR VISE VERSA. THE BED STAY BRACKETS HAVE A RIGHT & A LEFT. AS OF JANUARY/2023 THE INSTALLER HAS BEEN INFORMED OF THE ERROR IN IDENTIFYING THE CORRECT PAIRING (LEFT & RIGHT).
2020 W24RTB – 30
2021 W24RTB – 62
2022 W24RTB – 44
2023 W24RTB – 17
Production Dates : JAN 10, 2020 – DEC 23, 2022
Description of Defect :
Description of the Defect : AN INCORRECT BED STAY BRACKET, USED TO HOLD THE BED LID AND MATTRESS UP FOR ACCESS TO THE CLOTHES CLOSET, HAD BEEN INSTALLED ON THE BED LID. THE NOTCHED LOCKING MECHANISM WAS INSTALLED WITH THE TEETH FACING DOWNWARD INTO THE CLOSET AREA, INSTEAD OF FACING UPWARD TOWARDS THE BED LID.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : AN INCORECTLY INSTALLED BED STAY BRACKET MAY FALL, DUE TO THE WEIGHT OF THE BED LID AND MATTRESS, ON THE UPPER BODY CAUSING INJURY. Description of the Cause : THE INSTALLER WAS NOT MADE AWARE THAT THE BED STAY BRACKETS Part 573 Safety Recall Report 23V-279 Page 2 Identification of Any Warning
that can Occur : ARE IN PAIRS ( A LEFT & A RIGHT). AND INSTALLED A RIGHT BRACKET INSTEAD OF A LEFT BRACKET OR WAS USING ONLY LEFT BRACKETS OR ONLY RIGHT BRACKETS FOR THE INSTALLATION PROCESS.
THE BED STAY BRACKET MAY ENGAGE TEMPORARILY BUT IF JARRED WILL BECOME DISENGAGED AND FALL. THE BRACKET TEETH WILL BE FACING IN THE DOWN POSITION INSTEAD OF THE UP POSITION FOR LOCKING. Involved Components : Component Name : BED ADJUST HEADREST MECHANISM
Component Description : BED ADJUST HEADREST MECHANISM Component Part Number : 130-0383 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
ON FEBRUARY 11/2023 A RETAIL OWNER COMPLETED A SURVEY INDICATING THE BED STAY BRACKET HAD MALFUNCTIONED AND FALLIN ONTO THE HEAD AND SHOULDERS OF HIS WIFE. WHEN ASKED TO PROVIDE PICTURES OF THE BED STAY BRACKET, IT WAS NOTICED THAT THE INCORRECT BRACKET WAS INSTALLED. THE BRACKET WAS INSTALLED WITH THE TEETH OR LOCKING MECHANISM IN THE DOWN POSITION AND NOT IN THE UP POSITION FOR LOCKING. AN INHOUSE AUDIT ON MARCH 29/2023 WAS PERFORMED AND NOTED THAT THE BRACKETS ARE PURCHASED IN PAIRS, THE INSTALLER WAS NOT MADE AWARE OF THIS AND MAY HAVE INSTALLED A LEFT BRACKET WHEN IT SHOULD HAVE A RIGHT BRACKET AND VISE VERSA. THE WONDER W24RTB, HAS A CLOSET UNDER EACH TWIN BED – PASSENGER & DRIVER SIDE, TWO BRACKETS ARE REQUIRED, THE INSTALLER MAY HAVE INSTALLED TWO RIGHT BRACKETS OR TWO LEFT BRACKETS. AT THIS TIME IT IS UNKNOWN. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279 Page 3 Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A LETTER AND REQUESTED
TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF THE BRACKET IS INCORRECT, A NEW BRACKET & SOP (STANDARD OPERATING PROCEDURE) WILL BE PROVIDED AT NO CHARGE. THE DEALER WILL CLAIM REIMBURSEMENT ON A WARRANTY APPLICATION FORM. RETAIL OWNERS WILL BE SENT A LETTER AND REQUESTED TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF IT IS NOTICED THAT THE BRACKET IS IN THE INCORRECT POSITION (TEETH IN THE DOWNWARD POSITION) A NEW BRACKET WILL BE REQUIRED AND PROVIDED TO THE RETAIL OWNER AT NO CHARGE. RETAIL OWNERS WILL BE ADVISED TO CONTACT THEIR SELLING DEALER OR AN RV SERVICE CENTER TO HAVE INSTALLED. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE PAID DIRECTLY BY TRIPLE E RV. A RETAIL OWNER OR SERVICING CENTER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR PRIOR TO THE RECALL NOTIFICATION. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : THE BED STAY BRACKET WILL BE INSTALLED CORRECTLY IF THE TEETH ARE FACING UPWARD TOWARDS THE BED LID AND WILL STAY LOCKED WHEN ENGAGED.
ON MARCH 29/2023 THE PROCESS WAS CORRECTED BY INFORMING THE INSTALLER THE BRACKETS COME IN A PAIR (LEFT & RIGHT), WHICH BRACKET SHOULD BE INSTALLED ON THE CORRECT BED LID, THE POSITION OF THE BRACKET WHEN INSTALLED. THE SOP (STANDARD OPERATING PROCEDURES) TO BE UPDATED TO REFLECT THIS INFORMATION. Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO DEALERS IS EXPECTED TO OCCUR LATE APRIL/2023.
NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO OCCUR LATE APRIL/2023.
Planned Dealer Notification Date : APR 26, 2023 – MAY 01, 2023
Planned Owner Notification Date : APR 26, 2023 – MAY 02, 2023 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Address :
Country : Company Phone :
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-279
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Triple E Recreational Vehicles APR 25, 2023 NHTSA Recall No. : 23V-279 Manufacturer Recall No. : CA#10243-1 Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 153 Estimated percentage with defect : 50 %
Vehicle Alterer Information :
Vehicle 1 : 2020-2023 WONDER W24RTB
Descriptive Information : A RETAIL OWNER COMPLETED A SURVEY INDICATING THAT THE BED STAY BRACKET, USED TO HOLD UP THE BED LID AND MATTRESS TO ACCESS THE CLOTHES CLOSET, HAD NOT ENGAGED CORRECTLY CAUSING THE BED LID TO FALL. UPON FURTHER INHOUSE AUDIT IT WAS NOTICED THAT THE INSTALLER HAD INSTALLED THE INCORRECT BED STAY BRACKET, A RIGHT INSTEAD OF A LEFT BRACKET OR VISE VERSA. THE BED STAY BRACKETS HAVE A RIGHT & A LEFT. AS OF MARCH 29/2023 THE INSTALLER HAS BEEN INFORMED OF THE ERROR IN IDENTIFYING THE CORRECT PAIRING (LEFT & RIGHT).
2020 W24RTB – 30
2021 W24RTB – 62
2022 W24RTB – 44
2023 W24RTB – 17
Production Dates : JAN 10, 2020 – DEC 23, 2022
Description of Defect :
Description of the Defect : AN INCORRECT BED STAY BRACKET, USED TO HOLD THE BED LID AND MATTRESS UP FOR ACCESS TO THE CLOTHES CLOSET, HAD BEEN INSTALLED ON THE BED LID. THE NOTCHED LOCKING MECHANISM WAS INSTALLED WITH THE TEETH FACING DOWNWARD INTO THE CLOSET AREA, INSTEAD OF FACING UPWARD TOWARDS THE BED LID.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : AN INCORECTLY INSTALLED BED STAY BRACKET MAY FALL, DUE TO THE WEIGHT OF THE BED LID AND MATTRESS, ON THE UPPER BODY CAUSING INJURY. Description of the Cause : THE INSTALLER WAS NOT MADE AWARE THAT THE BED STAY BRACKETS Part 573 Safety Recall Report 23V-279 Page 2 Identification of Any Warning
that can Occur : ARE IN PAIRS ( A LEFT & A RIGHT) AND INSTALLED A RIGHT BRACKET INSTEAD OF A LEFT BRACKET OR WAS USING ONLY LEFT BRACKETS OR ONLY RIGHT BRACKETS FOR THE INSTALLATION PROCESS.
THE BED STAY BRACKET MAY ENGAGE TEMPORARILY BUT IF JARRED WILL BECOME DISENGAGED AND FALL. THE BRACKET TEETH WILL BE FACING IN THE DOWN POSITION INSTEAD OF THE UP POSITION FOR LOCKING. Involved Components : Component Name : BED ADJUST HEADREST MECHANISM
Component Description : BED ADJUST HEADREST MECHANISM Component Part Number : 130-0383 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
ON FEBRUARY 11/2023 A RETAIL OWNER COMPLETED A SURVEY INDICATING THE BED STAY BRACKET HAD MALFUNCTIONED AND FALLIN ONTO THE HEAD AND SHOULDERS OF HIS WIFE. WHEN ASKED TO PROVIDE PICTURES OF THE BED STAY BRACKET, IT WAS NOTICED THAT THE INCORRECT BRACKET WAS INSTALLED. THE BRACKET WAS INSTALLED WITH THE TEETH OR LOCKING MECHANISM IN THE DOWN POSITION AND NOT IN THE UP POSITION FOR LOCKING. AN INHOUSE AUDIT ON MARCH 29/2023 WAS PERFORMED AND NOTED THAT THE BRACKETS ARE PURCHASED IN PAIRS, THE INSTALLER WAS NOT MADE AWARE OF THIS AND MAY HAVE INSTALLED A LEFT BRACKET WHEN IT SHOULD HAVE A RIGHT BRACKET AND VISE VERSA. THE WONDER W24RTB, HAS A CLOSET UNDER EACH TWIN BED – PASSENGER & DRIVER SIDE, TWO BRACKETS ARE REQUIRED, THE INSTALLER MAY HAVE INSTALLED TWO RIGHT BRACKETS OR TWO LEFT BRACKETS. AT THIS TIME IT IS UNKNOWN. NO DEATHS OR INJURIES HAVE BEEN REPORTED. NO WARRANTY CLAIMS, FIELD OR SERVICE REPORTS HAVE BEEN MADE. IT WAS DECIDED ON APR 12/2023 TO INITIATE A RECALL. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279 Page 3 Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A LETTER AND REQUESTED
TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF THE BRACKET IS INCORRECT, A NEW BRACKET & SOP (STANDARD OPERATING PROCEDURE) WILL BE PROVIDED AT NO CHARGE. THE DEALER WILL CLAIM REIMBURSEMENT ON A WARRANTY APPLICATION FORM. RETAIL OWNERS WILL BE SENT A LETTER AND REQUESTED TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF IT IS NOTICED THAT THE BRACKET IS IN THE INCORRECT POSITION (TEETH IN THE DOWNWARD POSITION) A NEW BRACKET WILL BE REQUIRED AND PROVIDED TO THE RETAIL OWNER AT NO CHARGE. RETAIL OWNERS WILL BE ADVISED TO CONTACT THEIR SELLING DEALER OR AN RV SERVICE CENTER TO HAVE INSTALLED. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE PAID DIRECTLY BY TRIPLE E RV. A RETAIL OWNER OR SERVICING CENTER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR PRIOR TO THE RECALL NOTIFICATION. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : THE BED STAY BRACKET WILL BE INSTALLED CORRECTLY IF THE TEETH ARE FACING UPWARD TOWARDS THE BED LID AND WILL STAY LOCKED WHEN ENGAGED.
ON MARCH 29/2023 THE PROCESS WAS CORRECTED BY INFORMING THE INSTALLER THE BRACKETS COME IN A PAIR (LEFT & RIGHT), WHICH BRACKET SHOULD BE INSTALLED ON THE CORRECT BED LID, THE POSITION OF THE BRACKET WHEN INSTALLED. THE SOP (STANDARD OPERATING PROCEDURES) TO BE UPDATED TO REFLECT THIS INFORMATION. Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO DEALERS IS EXPECTED TO OCCUR LATE APRIL/2023.
NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO OCCUR LATE APRIL/2023.
Planned Dealer Notification Date : APR 26, 2023 – MAY 01, 2023
Planned Owner Notification Date : APR 26, 2023 – MAY 02, 2023 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Address :
Country : Company Phone :
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-279
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Triple E Recreational Vehicles APR 26, 2023 NHTSA Recall No. : 23V-279 Manufacturer Recall No. : CA#10243-1 Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 154 Estimated percentage with defect : 50 %
Vehicle Alterer Information :
Vehicle 1 : 2020-2023 WONDER W24RTB
Descriptive Information : A RETAIL OWNER COMPLETED A SURVEY INDICATING THAT THE BED STAY BRACKET, USED TO HOLD UP THE BED LID AND MATTRESS TO ACCESS THE CLOTHES CLOSET, HAD NOT ENGAGED CORRECTLY CAUSING THE BED LID TO FALL. UPON FURTHER INHOUSE AUDIT IT WAS NOTICED THAT THE INSTALLER HAD INSTALLED THE INCORRECT BED STAY BRACKET, A RIGHT INSTEAD OF A LEFT BRACKET OR VISE VERSA. THE BED STAY BRACKETS HAVE A RIGHT & A LEFT. AS OF MARCH 29/2023 THE INSTALLER HAS BEEN INFORMED OF THE ERROR IN IDENTIFYING THE CORRECT PAIRING (LEFT & RIGHT).
2020 W24RTB – 30
2021 W24RTB – 62
2022 W24RTB – 44
2023 W24RTB – 17
Production Dates : JAN 10, 2020 – DEC 23, 2022
Description of Defect :
Description of the Defect : AN INCORRECT BED STAY BRACKET, USED TO HOLD THE BED LID AND MATTRESS UP FOR ACCESS TO THE CLOTHES CLOSET, HAD BEEN INSTALLED ON THE BED LID. THE NOTCHED LOCKING MECHANISM WAS INSTALLED WITH THE TEETH FACING DOWNWARD INTO THE CLOSET AREA, INSTEAD OF FACING UPWARD TOWARDS THE BED LID.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : AN INCORECTLY INSTALLED BED STAY BRACKET MAY FALL, DUE TO THE WEIGHT OF THE BED LID AND MATTRESS, ON THE UPPER BODY CAUSING INJURY. Description of the Cause : THE INSTALLER WAS NOT MADE AWARE THAT THE BED STAY BRACKETS Part 573 Safety Recall Report 23V-279 Page 2 Identification of Any Warning
that can Occur : ARE IN PAIRS ( A LEFT & A RIGHT) AND INSTALLED A RIGHT BRACKET INSTEAD OF A LEFT BRACKET OR WAS USING ONLY LEFT BRACKETS OR ONLY RIGHT BRACKETS FOR THE INSTALLATION PROCESS.
THE BED STAY BRACKET MAY ENGAGE TEMPORARILY BUT IF JARRED WILL BECOME DISENGAGED AND FALL. THE BRACKET TEETH WILL BE FACING IN THE DOWN POSITION INSTEAD OF THE UP POSITION FOR LOCKING. Involved Components : Component Name : BED ADJUST HEADREST MECHANISM
Component Description : BED ADJUST HEADREST MECHANISM Component Part Number : 130-0383 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
ON FEBRUARY 11/2023 A RETAIL OWNER COMPLETED A SURVEY INDICATING THE BED STAY BRACKET HAD MALFUNCTIONED AND FALLIN ONTO THE HEAD AND SHOULDERS OF HIS WIFE. WHEN ASKED TO PROVIDE PICTURES OF THE BED STAY BRACKET, IT WAS NOTICED THAT THE INCORRECT BRACKET WAS INSTALLED. THE BRACKET WAS INSTALLED WITH THE TEETH OR LOCKING MECHANISM IN THE DOWN POSITION AND NOT IN THE UP POSITION FOR LOCKING. AN INHOUSE AUDIT ON MARCH 29/2023 WAS PERFORMED AND NOTED THAT THE BRACKETS ARE PURCHASED IN PAIRS, THE INSTALLER WAS NOT MADE AWARE OF THIS AND MAY HAVE INSTALLED A LEFT BRACKET WHEN IT SHOULD HAVE A RIGHT BRACKET AND VISE VERSA. THE WONDER W24RTB, HAS A CLOSET UNDER EACH TWIN BED – PASSENGER & DRIVER SIDE, TWO BRACKETS ARE REQUIRED, THE INSTALLER MAY HAVE INSTALLED TWO RIGHT BRACKETS OR TWO LEFT BRACKETS. AT THIS TIME IT IS UNKNOWN. NO DEATHS OR INJURIES HAVE BEEN REPORTED. NO WARRANTY CLAIMS, FIELD OR SERVICE REPORTS HAVE BEEN MADE. IT WAS DECIDED ON APR 12/2023 TO INITIATE A RECALL. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279 Page 3 Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A LETTER AND REQUESTED
TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF THE BRACKET IS INCORRECT, A NEW BRACKET & SOP (STANDARD OPERATING PROCEDURE) WILL BE PROVIDED AT NO CHARGE. THE DEALER WILL CLAIM REIMBURSEMENT ON A WARRANTY APPLICATION FORM. RETAIL OWNERS WILL BE SENT A LETTER AND REQUESTED TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF IT IS NOTICED THAT THE BRACKET IS IN THE INCORRECT POSITION (TEETH IN THE DOWNWARD POSITION) A NEW BRACKET WILL BE REQUIRED AND PROVIDED TO THE RETAIL OWNER AT NO CHARGE. RETAIL OWNERS WILL BE ADVISED TO CONTACT THEIR SELLING DEALER OR AN RV SERVICE CENTER TO HAVE INSTALLED. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE PAID DIRECTLY BY TRIPLE E RV. A RETAIL OWNER OR SERVICING CENTER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR PRIOR TO THE RECALL NOTIFICATION. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : THE BED STAY BRACKET WILL BE INSTALLED CORRECTLY IF THE TEETH ARE FACING UPWARD TOWARDS THE BED LID AND WILL STAY LOCKED WHEN ENGAGED.
ON MARCH 29/2023 THE PROCESS WAS CORRECTED BY INFORMING THE INSTALLER THE BRACKETS COME IN A PAIR (LEFT & RIGHT), WHICH BRACKET SHOULD BE INSTALLED ON THE CORRECT BED LID, THE POSITION OF THE BRACKET WHEN INSTALLED. THE SOP (STANDARD OPERATING PROCEDURES) TO BE UPDATED TO REFLECT THIS INFORMATION. Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO DEALERS IS EXPECTED TO OCCUR LATE APRIL/2023.
NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO OCCUR LATE APRIL/2023.
Planned Dealer Notification Date : APR 26, 2023 – MAY 01, 2023
Planned Owner Notification Date : APR 26, 2023 – MAY 02, 2023 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Address :
Country : Company Phone :
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-279
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Triple E Recreational Vehicles APR 19, 2023 NHTSA Recall No. : 23V-279 Manufacturer Recall No. : CA#10243-1 Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 238 Estimated percentage with defect : 75 %
Vehicle Alterer Information :
Vehicle 1 : 2020-2023 WONDER W24RTB
Descriptive Information : A RETAIL OWNER COMPLETED A SURVEY INDICATING THAT THE BED STAY BRACKET, USED TO HOLD UP THE BED LID AND MATTRESS TO ACCESS THE CLOTHES CLOSET, HAD NOT ENGAGED CORRECTLY CAUSING THE BED LID TO FALL. UPON FURTHER INHOUSE AUDIT IT WAS NOTICED THAT THE INSTALLER HAD INSTALLED THE INCORRECT BED STAY BRACKET, A RIGHT INSTEAD OF A LEFT BRACKET OR VISE VERSA. THE BED STAY BRACKETS HAVE A RIGHT & A LEFT. AS OF JANUARY/2023 THE INSTALLER HAS BEEN INFORMED OF THE ERROR IN IDENTIFYING THE CORRECT PAIRING (LEFT & RIGHT).
2020 W24RTB –
2021 W24RTB –
2022 W24RTB –
2023 W24RTB –
Production Dates : JAN 10, 2020 – DEC 23, 2022
Description of Defect :
Description of the Defect : AN INCORRECT BED STAY BRACKET, USED TO HOLD THE BED LID AND MATTRESS UP FOR ACCESS TO THE CLOTHES CLOSET, HAD BEEN INSTALLED ON THE BED LID. THE NOTCHED LOCKING MECHANISM WAS INSTALLED WITH THE TEETH FACING DOWNWARD INTO THE CLOSET AREA, INSTEAD OF FACING UPWARD TOWARDS THE BED LID.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : AN INCORECTLY INSTALLED BED STAY BRACKET MAY FALL, DUE TO THE WEIGHT OF THE BED LID AND MATTRESS, ON THE UPPER BODY CAUSING INJURY. Description of the Cause : THE INSTALLER WAS NOT MADE AWARE THAT THE BED STAY BRACKETS Part 573 Safety Recall Report 23V-279 Page 2 Identification of Any Warning
that can Occur : ARE IN PAIRS ( A LEFT & A RIGHT). AND INSTALLED A RIGHT BRACKET INSTEAD OF A LEFT BRACKET OR WAS USING ONLY LEFT BRACKETS OR ONLY RIGHT BRACKETS FOR THE INSTALLATION PROCESS.
THE BED STAY BRACKET MAY ENGAGE TEMPORARILY BUT IF JARRED WILL BECOME DISENGAGED AND FALL. THE BRACKET TEETH WILL BE FACING IN THE DOWN POSITION INSTEAD OF THE UP POSITION FOR LOCKING. Involved Components : Component Name : BED ADJUST HEADREST MECHANISM
Component Description : BED ADJUST HEADREST MECHANISM Component Part Number : 130-0383 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
ON FEBRUARY 11/2023 A RETAIL OWNER COMPLETED A SURVEY INDICATING THE BED STAY BRACKET HAD MALFUNCTIONED AND FALLIN ONTO THE HEAD AND SHOULDERS OF HIS WIFE. WHEN ASKED TO PROVIDE PICTURES OF THE BED STAY BRACKET, IT WAS NOTICED THAT THE INCORRECT BRACKET WAS INSTALLED. THE BRACKET WAS INSTALLED WITH THE TEETH OR LOCKING MECHANISM IN THE DOWN POSITION AND NOT IN THE UP POSITION FOR LOCKING. AN INHOUSE AUDIT ON MARCH 29/2023 WAS PERFORMED AND NOTED THAT THE BRACKETS ARE PURCHASED IN PAIRS, THE INSTALLER WAS NOT MADE AWARE OF THIS AND MAY HAVE INSTALLED A LEFT BRACKET WHEN IT SHOULD HAVE A RIGHT BRACKET AND VISE VERSA. THE WONDER W24RTB, HAS A CLOSET UNDER EACH TWIN BED – PASSENGER & DRIVER SIDE, TWO BRACKETS ARE REQUIRED, THE INSTALLER MAY HAVE INSTALLED TWO RIGHT BRACKETS OR TWO LEFT BRACKETS. AT THIS TIME IT IS UNKNOWN. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279 Page 3 Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A LETTER AND REQUESTED
TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF THE BRACKET IS INCORRECT, A NEW BRACKET & SOP (STANDARD OPERATING PROCEDURE) WILL BE PROVIDED AT NO CHARGE. THE DEALER WILL CLAIM REIMBURSEMENT ON A WARRANTY APPLICATION FORM. RETAIL OWNERS WILL BE SENT A LETTER AND REQUESTED TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF IT IS NOTICED THAT THE BRACKET IS IN THE INCORRECT POSITION (TEETH IN THE DOWNWARD POSITION) A NEW BRACKET WILL BE REQUIRED AND PROVIDED TO THE RETAIL OWNER AT NO CHARGE. RETAIL OWNERS WILL BE ADVISED TO CONTACT THEIR SELLING DEALER OR AN RV SERVICE CENTER TO HAVE INSTALLED. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE PAID DIRECTLY BY TRIPLE E RV. A RETAIL OWNER OR SERVICING CENTER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR PRIOR TO THE RECALL NOTIFICATION. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : THE BED STAY BRACKET WILL BE INSTALLED CORRECTLY IF THE TEETH ARE FACING UPWARD TOWARDS THE BED LID AND WILL STAY LOCKED WHEN ENGAGED.
ON MARCH 29/2023 THE PROCESS WAS CORRECTED BY INFORMING THE INSTALLER THE BRACKETS COME IN A PAIR (LEFT & RIGHT), WHICH BRACKET SHOULD BE INSTALLED ON THE CORRECT BED LID, THE POSITION OF THE BRACKET WHEN INSTALLED. THE SOP (STANDARD OPERATING PROCEDURES) TO BE UPDATED TO REFLECT THIS INFORMATION. Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO DEALERS IS EXPECTED TO OCCUR LATE APRIL/2023.
NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO OCCUR LATE APRIL/2023.
Planned Dealer Notification Date : APR 26, 2023 – MAY 01, 2023
Planned Owner Notification Date : APR 26, 2023 – MAY 02, 2023 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Address :
Country : Company Phone :
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-279
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Triple E Recreational Vehicles APR 24, 2023 NHTSA Recall No. : 23V-279 Manufacturer Recall No. : CA#10243-1 Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 153 Estimated percentage with defect : 50 %
Vehicle Alterer Information :
Vehicle 1 : 2020-2023 WONDER W24RTB
Descriptive Information : A RETAIL OWNER COMPLETED A SURVEY INDICATING THAT THE BED STAY BRACKET, USED TO HOLD UP THE BED LID AND MATTRESS TO ACCESS THE CLOTHES CLOSET, HAD NOT ENGAGED CORRECTLY CAUSING THE BED LID TO FALL. UPON FURTHER INHOUSE AUDIT IT WAS NOTICED THAT THE INSTALLER HAD INSTALLED THE INCORRECT BED STAY BRACKET, A RIGHT INSTEAD OF A LEFT BRACKET OR VISE VERSA. THE BED STAY BRACKETS HAVE A RIGHT & A LEFT. AS OF JANUARY/2023 THE INSTALLER HAS BEEN INFORMED OF THE ERROR IN IDENTIFYING THE CORRECT PAIRING (LEFT & RIGHT).
2020 W24RTB – 30
2021 W24RTB – 62
2022 W24RTB – 44
2023 W24RTB – 17
Production Dates : JAN 10, 2020 – DEC 23, 2022
Description of Defect :
Description of the Defect : AN INCORRECT BED STAY BRACKET, USED TO HOLD THE BED LID AND MATTRESS UP FOR ACCESS TO THE CLOTHES CLOSET, HAD BEEN INSTALLED ON THE BED LID. THE NOTCHED LOCKING MECHANISM WAS INSTALLED WITH THE TEETH FACING DOWNWARD INTO THE CLOSET AREA, INSTEAD OF FACING UPWARD TOWARDS THE BED LID.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : AN INCORECTLY INSTALLED BED STAY BRACKET MAY FALL, DUE TO THE WEIGHT OF THE BED LID AND MATTRESS, ON THE UPPER BODY CAUSING INJURY. Description of the Cause : THE INSTALLER WAS NOT MADE AWARE THAT THE BED STAY BRACKETS Part 573 Safety Recall Report 23V-279 Page 2 Identification of Any Warning
that can Occur : ARE IN PAIRS ( A LEFT & A RIGHT). AND INSTALLED A RIGHT BRACKET INSTEAD OF A LEFT BRACKET OR WAS USING ONLY LEFT BRACKETS OR ONLY RIGHT BRACKETS FOR THE INSTALLATION PROCESS.
THE BED STAY BRACKET MAY ENGAGE TEMPORARILY BUT IF JARRED WILL BECOME DISENGAGED AND FALL. THE BRACKET TEETH WILL BE FACING IN THE DOWN POSITION INSTEAD OF THE UP POSITION FOR LOCKING. Involved Components : Component Name : BED ADJUST HEADREST MECHANISM
Component Description : BED ADJUST HEADREST MECHANISM Component Part Number : 130-0383 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
ON FEBRUARY 11/2023 A RETAIL OWNER COMPLETED A SURVEY INDICATING THE BED STAY BRACKET HAD MALFUNCTIONED AND FALLIN ONTO THE HEAD AND SHOULDERS OF HIS WIFE. WHEN ASKED TO PROVIDE PICTURES OF THE BED STAY BRACKET, IT WAS NOTICED THAT THE INCORRECT BRACKET WAS INSTALLED. THE BRACKET WAS INSTALLED WITH THE TEETH OR LOCKING MECHANISM IN THE DOWN POSITION AND NOT IN THE UP POSITION FOR LOCKING. AN INHOUSE AUDIT ON MARCH 29/2023 WAS PERFORMED AND NOTED THAT THE BRACKETS ARE PURCHASED IN PAIRS, THE INSTALLER WAS NOT MADE AWARE OF THIS AND MAY HAVE INSTALLED A LEFT BRACKET WHEN IT SHOULD HAVE A RIGHT BRACKET AND VISE VERSA. THE WONDER W24RTB, HAS A CLOSET UNDER EACH TWIN BED – PASSENGER & DRIVER SIDE, TWO BRACKETS ARE REQUIRED, THE INSTALLER MAY HAVE INSTALLED TWO RIGHT BRACKETS OR TWO LEFT BRACKETS. AT THIS TIME IT IS UNKNOWN. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279 Page 3 Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A LETTER AND REQUESTED
TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF THE BRACKET IS INCORRECT, A NEW BRACKET & SOP (STANDARD OPERATING PROCEDURE) WILL BE PROVIDED AT NO CHARGE. THE DEALER WILL CLAIM REIMBURSEMENT ON A WARRANTY APPLICATION FORM. RETAIL OWNERS WILL BE SENT A LETTER AND REQUESTED TO DO A VISUAL CHECK OF THE INSTALLATION OF THE BED STAY BRACKET. IF IT IS NOTICED THAT THE BRACKET IS IN THE INCORRECT POSITION (TEETH IN THE DOWNWARD POSITION) A NEW BRACKET WILL BE REQUIRED AND PROVIDED TO THE RETAIL OWNER AT NO CHARGE. RETAIL OWNERS WILL BE ADVISED TO CONTACT THEIR SELLING DEALER OR AN RV SERVICE CENTER TO HAVE INSTALLED. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE PAID DIRECTLY BY TRIPLE E RV. A RETAIL OWNER OR SERVICING CENTER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR PRIOR TO THE RECALL NOTIFICATION. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : THE BED STAY BRACKET WILL BE INSTALLED CORRECTLY IF THE TEETH ARE FACING UPWARD TOWARDS THE BED LID AND WILL STAY LOCKED WHEN ENGAGED.
ON MARCH 29/2023 THE PROCESS WAS CORRECTED BY INFORMING THE INSTALLER THE BRACKETS COME IN A PAIR (LEFT & RIGHT), WHICH BRACKET SHOULD BE INSTALLED ON THE CORRECT BED LID, THE POSITION OF THE BRACKET WHEN INSTALLED. THE SOP (STANDARD OPERATING PROCEDURES) TO BE UPDATED TO REFLECT THIS INFORMATION. Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO DEALERS IS EXPECTED TO OCCUR LATE APRIL/2023.
NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO OCCUR LATE APRIL/2023.
Planned Dealer Notification Date : APR 26, 2023 – MAY 01, 2023
Planned Owner Notification Date : APR 26, 2023 – MAY 02, 2023 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-279
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Address :
Country : Company Phone :
* NR – Not Reported

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SEOCONTENT-END