T-23-03 – Rearview Camera Image May Not Display – 2020 Polaris Slingshot GT, 2021-2023 Slingshot S, Slingshot S Tech, 2020-2023 Slingshot R, Slingshot SL, & 2022-2023 Slingshot SLR

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July 3, 2023 NHTSA CAMPAIGN NUMBER: 23V466000

Rearview Camera Image May Not Display/FMVSS 111

The loss of the rearview camera image while in reverse can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V466

Manufacturer PolariseBay Industries Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 22,218

 

Summary

PolariseBay Industries Inc. (PolariseBay) is recalling certain 2020 Slingshot GT, 2021-2023 Slingshot S, Slingshot S Tech, 2020-2023 Slingshot R, Slingshot SL, and 2022-2023 Slingshot SLR vehicles updated with Ride Command Software, version SLS7AB.M32304A. After shifting out of reverse, the rearview camera image may freeze and display a blank screen if shifted into reverse again. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

The remedy is currently under development. Owner notification letters are expected to be mailed July 28, 2023. Owners may contact PolariseBay’ customer service at 1-855-863-2284. PolariseBay’ number for this recall is T-23-03.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Polaris Recalls

 


T-23-03
July 07, 2023
VERSION: R02 (July 10, 2023)

SUBJECT: REVERSE CAMERA PURPOSE

PolariseBay has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB. M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.

To resolve this concern, PolariseBay has released an updated Ride Command software. PolariseBay will be pushing an Over The Air update to those vehicles with active Ride Command+ subscriptions in the coming days. Dealers have the option to inspect and update those vehicles through USB prior to the OTA (Over The Air) release, so they can be sold.

CUSTOMER NOTIFICATION

PolariseBay is reviewing a consumer completion option. Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. PolariseBay will be mailing a notification letter to consumers affected by this Recall. PolariseBay will also send an email to owners for whom PolariseBay has a valid email address.

 

AFFECTED MODELS

MODEL YEARMODELSAFFECTED RANGE
2020–2023All Slingshot ModelsReference the table below for affected software versions

 

SOFTWARE IDENTIFICATION TABLE

SOFTWARE IDENTIFICATION

SOFTWARE VERSIONUPDATE REQUIRED?
SLS7AB.M32304A (APR 2023)YES

 

ACCESSORY RIDE COMMAND KITS AND AFFECTED SOFTWARE

No accessory Ride Command kits were produced with the affected software.

Dealers should review their computers and USB drives to make sure any affected software has been deleted and will not be
used.

 

INSPECTAND REPAIR OVERVIEW

This Inspect and Repair consists of four procedures:

NOTICE

Not all procedures apply to the affected vehicle.

 

PROCEDUREDESCRIPTION
1. Inspect if the vehicle is equipped with Ride CommandIf the vehicle is not equipped with Ride Command, the remaining procedures are not applicable.
2. Inspect the Ride Command software versionThis procedure applies only to Ride Command-equipped vehicles.
3. Ride Command Software Update, Over The AirThis procedure applies only to Ride Command-equipped vehicles that display the banner “Software update available” on the Ride Command screen.
4. Ride Command Software Update, USBThis procedure applies only to Ride Command-equipped vehicles that do not display the banner “Software update available” on the Ride Command screen AND vehicles with software SLS7AB.M32304A (APR 2023) that require an update.

 

TOOLS REQUIRED

  • 1gb or larger removable USB drive. (Formatted to FAT32 or exFAT)

 

VEHICLE PREPARATION

  1. Park vehicle on a flat surface.
  2. Shift vehicle to NEUTRAL
  3. Apply parking brake.
  4. Press START/STOP button to turn engine OFF.

 

T-23-03-A RIDE COMMAND INSPECTION

  1. Inspect the vehicle to determine if it is equipped with Ride Command.
IS THE VEHICLE EQUIPPED WITH RIDE COMMAND?
YesProceed to page 6.
NoSubmit a Service Bulletin Warranty Claim for T-23-03-A.

 

SOFTWARE UPDATE

RIDE COMMAND SOFTWARE VERSION INSPECTION

  1. Press the START/STOP button to power the vehicle on.
DOES THE FOLLOWING BANNER “SOFTWARE UPDATE AVAILABLE” APPEAR ON THE RIDE COMMAND SCREEN?
Yes.

The banner “Software update available” appears on screen.

Over the Air Update required. Proceed to page 7.

No.

The banner “Software update available” does not appear on screen.

Proceed to Step 2.

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. The software version is displayed below the VIN on the Info tab.
  4. Verify the software version does not require an update.

STOP!

Vehicles with software SLS7AB.M32304A (APR 2023) require an update.

DOES THE RIDE COMMAND SOFTWARE VERSION REQUIRE AN UPDATE?
YesProceed to page 8.
NoSubmit a Service Bulletin Warranty Claim for T-23-03-A.

 

RIDE COMMAND SOFTWARE UPDATE

REQUIRED, OVER THE AIR UPDATE

(ACTIVE RC+ SUBSCRIPTION)

SOFTWARE UPDATE

  1. Press the START/STOP button to power the vehicle on.

NOTICE

If the vehicle has an active Ride Command+ subscription, a banner will show at the top of the Ride Command screen after powering the vehicle on.

  1. On the display screen, press the Software Update Available at the top of the screen. This will direct to the settings page where you need to select “install” (the vehicle needs to be in the full-on state, with engine off for install to initiate). Install should take less than 5 minutes. The display will restart and software will be updated.

NOTICE

If you do not see the banner, you can check for updates by going to the settings menu.

 

VERIFICATION

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. Verify that the software version is no longer M32304A (APR 2023).
  4. Submit a Service Bulletin Warranty Claim for T-23-03-B.

 

RIDE COMMAND SOFTWARE UPDATE REQUIRED, USB

DOWNLOAD UPDATE TO USB

If the vehicle does not have an active Ride Command+ subscription, the software will need to be downloaded to a USB drive:

  1. Download the SLS7AB.M32325A (July 2023) or newer software file from the Ride Command Site:
  1. The downloaded file does not run or need to be opened on your computer, it only needs to be copied to a USB drive.
  2. Save the update file to a 1gb or larger removable USB drive. FAT32 or exFAT format is supported. The download will not succeed if the drive is not properly formatted or is not large enough for the map package.
  3. Plug the USB drive into your vehicle’s USB port below the display and turn on the display.

 

SOFTWARE UPDATE

  1. Press the START/STOP button to power the vehicle on.
  2. On the display screen, press the Slingshot logo at the top of the screen.
  3. Press ALL SETTINGS.
  4. Press GENERAL from the upper left-hand side of the screen.
  5. Scroll to UPDATE SOFTWARE.
  6. Select the file you want to install.

NOTICE

“Newest” will be automatically displayed next to the newest version detected on the USB drive.

NOTICE

Once selected, the display will reboot and install the software.

 

VERIFICATION

  1. On the display screen, press the Slingshot logo at the top of the screen.
  2. Press ALL SETTINGS.
  3. Verify that the software version is no longer M32304A (APR 2023).
  4. Submit a Service Bulletin Warranty Claim for T-23-03-B.

 


2020-2023 Slingshot Reverse Camera

STOP SALE FAQ

Version: R01 (7/7/23)

 

What is the purpose of the T-23-03 Safety Recall?

PolariseBay has determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again.

PolariseBay is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming days. Dealers should stop updating vehicles with the affected software and delete it from any USB drives or computers.

 

What make & model year is included in this Stop Sale?

All Model Year 2020-2023 Slingshot

 

What software version is affected?

Software version SLS7AB.M32304A (released April 2023) should not be used. Dealers should delete the file from their computers or any USB Drives used for updates.

 

Why are S and S Tech models on the Stop Sale?

PolariseBay is releasing a Stop Sale on all units including those not factory equipped as they could have an accessory Ride Command and affected software.

 

Is every model year 2020-2023 Slingshot vehicle affected?

Yes, all models are affected.

*You must reference unit inquiry to verify if a vehicle is impacted by this recall

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the recall of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?  

This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the inspection and/or repair are performed.

 

What dealers CAN do prior to performing the procedure:

  1. Can display impacted products.
  2. Can quote new products.
  3. Can accept deposits from consumers as a reservation for a future sale.
  4. Can utilize PCDX to begin setup and PDI
  5. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure PolariseBay has accurate records and can notify the customer if required – see the last page of this FAQ for instructions and guidelines.

 

What dealers CANNOT do prior to performing the procedure:

  1. Cannot process or complete a sale.
  2. Cannot deliver newly impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

Will PolariseBay notify consumers?

PolariseBay will notify consumers by mail and email following the release of the recall.

 

Should dealers notify consumers?

When repair details are available, PolariseBay will notify consumers by letter (and email if available) immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs / PINs to inform them of this announcement.

 

How does a dealer warranty register a unit that a customer has paid for AND that is in the customer’s possession PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask PolariseBay case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My PolariseBay Rewards Username to award points or spiffs.

Warranty Registrations that are received and processed by PolariseBay more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the recall, contact PolariseBay Service through Ask PolariseBay or by phone at 800-330-9407. 

 


Chronology :

In May 2023, during testing on Model Year 2024 Slingshot pre-production units, PolariseBay observed that after shifting out of reverse, the rear camera image may freeze and may not be displayed if shifted to reverse again.

Thereafter, PolariseBay initiated an investigation, which included testing performed internally on Slingshot production units with the Ride Command software SLS7AB.M32304A update.

On June 27, 2023, PolariseBay’ Executive Review Committee determined that on Model Year 2020-2023 Slingshot vehicles updated with Ride Command software SLS7AB.M32304A (released April 2023), after shifting out of reverse, the rear camera image may freeze and the rear camera image may not be displayed if shifted to reverse again. A rear camera with a deactivated image can reduce the driver’s rear visibility, increasing the risk of a crash and risk of serious injury.

No incidents have been identified on Model Year 2020-2023 Slingshot vehicles related to the reported concern.

 


17 Affected Products

Vehicles

MAKEMODELYEAR
POLARISeBaySLINGSHOT GT2020
POLARISeBaySLINGSHOT R2020-2023
POLARISeBaySLINGSHOT S2021-2023
POLARISeBaySLINGSHOT S TECH2021-2023
POLARISeBaySLINGSHOT SL2020-2023
POLARISeBaySLINGSHOT SLR2022-2023

 


10 Associated Documents

Recall Acknowledgement

RCAK-23V466-5614.pdf 646.143KB

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Noncompliance Notice 573 Report

RCLRPT-23V466-3058.PDF 216.24KB

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PolariseBay – Stop Sale Dealer Email – July 2023

RCMN-23V466-2487.pdf 103.935KB

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PolariseBay – Stop Sale – Reverse Camera – July 2023

RCMN-23V466-2702.pdf 105.587KB

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Recall 573 Report – July 7, 2023

RCLRPT-23V466-6716.PDF 216.422KB

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PolariseBay – Dealer Email – July 2023

RCMN-23V466-2721.pdf 108.165KB

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PolariseBay – Stop Sale Dealer Pre-Release Notification – July 2023

RCMN-23V466-4551.pdf 68.677KB

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Remedy Instructions and TSB

RCRIT-23V466-4096.pdf 181.744KB

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PolariseBay – Stop Sale FAQ – July 2023

RMISC-23V466-4752.pdf 113.884KB

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PolariseBay – STOP Safety Recall Alert – July 2023

RCMN-23V466-8953.pdf 104.609KB

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Bestseller No. 9
NATIKA Backup/Front View Camera,IP69K Waterproof Great Night Vision HD and Super Wide Angle Metal OEM Style Reverse Rear View Backup Camera for Cars Pickup Trucks SUVs RVs Vans (Black)
  • Superb Night Vision: Equipped with a high-sensitive CMOS sensor and a large F1.8 aperture lens, this camera ensures crystal-clear images even in low-light conditions, providing excellent night vision for safe driving
  • Wide-Angle View: Offering a 170-degree horizontal field of view, this camera provides an extensive rear view, helping you spot obstacles and park with ease
  • Versatile Mounting: Comes with a useful wire/loop control design, allowing for both hanging and sitting mounting options, perfect for various vehicle types
  • Weatherproof Durability: With an IP69K waterproof rating, this camera can withstand harsh weather conditions and heavy washing, ensuring long-lasting performance
  • High-Definition Imaging: Captures videos in 720p resolution with 25 fps, providing sharp and detailed images for a safer driving experience
SaleBestseller No. 10
YIMU Car Backup Camera, License Plate Camera with 7 LED Lights Rear Camera, HD Night Vision Rear View Camera,Wide View Angle, IP69K Waterproof Reverse Vehicle Camera for Cars,SUV,Trucks,RV, Pickup
  • The Excellent License Plate Backup Camera is compatible with a wide range of vehicles,such as cars, pickup trucks, SUVs, vans, RVs, minivans, and sedans. The back up camera functions effectively on most types of vehicles, whether they are old, new, or used.
  • HD backup camera easy to install, operates with any 9-15V DC power,just need to connect reverse camera's power to revering light, then connect the reverse camera to your car DVD players, radios, monitors, or screens by 26ft AV cable. Rear view camera includes 26ft RCA video cable.
  • Vehicle backup cameras equipped with the latest HD 1/3-inch image sensor and a 150° wide viewing angle lens are great for clearly checking those hard-to-see blind spots, making parking safer and simpler
  • The YIMU backup camera for cars is 100% waterproof and shockproof, boasting an IP69K waterproof rating. Back up camera will never fog up or get wet, even during storms or on rainy days. Backup camera for car professional shockproof design ensures the camera operates safely for your vehicle.
  • NIGHT VISION WITH 7 LEDS,YIMU Car Backup Camera built in 7 leds to provides you realistic and comfortable images for night time or dark space backing up than other infrared camera,true color,no purple.AUTO-Lighting LED lights make your night driving more safety.

 


Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API


 

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