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October 20, 2023 NHTSA CAMPAIGN NUMBER: 23V706000
Wheel Lockup from Misaligned Driveline
An incorrect pinion to driveline angle may cause rear wheel lockup, increasing the risk of a crash.
NHTSA Campaign Number: 23V706000
Manufacturer Forest River, Inc.
Components POWER TRAIN, SUSPENSION
Potential Number of Units Affected 18
Summary
Forest River, Inc. (Forest River
) is recalling certain 2023-2024 Coachmen Concord Class C motorhomes. Installation of the air ride suspension system resulted in an incorrect pinion to driveline angle.
Remedy
Dealers will install a shorter control arm, free of charge. Owner notification letters are expected to be mailed November 29, 2023. Owners may contact Forest River Customer Service at 1-574-825-8602. Forest River
’s number for this recall is 210-1693.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
The manufacturing plant received a customer complaint on August 28, 2023, of a noisy rear-end of vehicle. On September 15, 2023, October 5, 2023, and October 15, 2023, additional customer complaints were received by the manufacturing plant.
The manufacturing plant notified Forest River’s Office of Corporate Compliance on October 10, 2023, and advised of a meeting with the supplier that would be held on October 16, 2023, and asked OCC to attend.
On October 20, 2023, Forest Rivers Corporate Recall Committee voted to recall. A Stop Sale Notice is being issued immediately following the recall filing.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
COACHMEN | CONCORD | 2023-2024 |
3 Associated Documents
Miscellaneous Document – Stop Sale Notice
RMISC-23V706-7679.pdf 144.384KB
Defect Notice 573 Report
RCLRPT-23V706-6352.PDF 214.924KB
Recall Acknowledgement
RCAK-23V706-1865.pdf 645.389KB
Latest Recalls Documents
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SEOCONTENT-START
STOP SALE NOTICE Page 1 of 1 October 20, 2023 Pursuant to USC49CFR ยง577.13 โ Notification to Dealerships and Distributors โ Paragraph B โIt is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.โ Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal SAFETY RECALL – STOP SALE NOTIFICATION. CERTAIN 2023 โ 2024 โ CONCORD โ CNC321DSF Forest River has decided that a safety defect exists in certain 2023 – 2024 Concord CNC321DSF Class C Motorhome Recreational Vehicles. Forest River
is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River
is issuing a Stop Sale Notice effective immediately. To verify if your vehicle is part of the Stop Sale Notice, please visit DealerConnect and enter the VIN to see if it is subject to the aforementioned recall. DEFECT/NONCOMPLIANCE: Installation of current air ride suspension has resulted in an incorrect pinion to driveline angle. EVALUATION OF RISK: The result of a failed pinion and driveline may be rear wheel lockup, which may result in a crash. SERVICE PROCEDURE: The remedy is still under development. HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (574) 825-8602 FR ID: 210-1693
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-706 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Forest River, Inc. Submission Date : OCT 20, 2023 NHTSA Recall No. : 23V-706 Manufacturer Recall No. : 210-1693 Manufacturer Information : Manufacturer Name : Forest River
, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 18 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2024 Forest River
Inc. Coachmen Concord Class C Motorhomes Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The scope includes all vehicles since this AutoFlex air ride suspension system began use. 2023 CONCORD CNC321DSF 17 2024 CONCORD CNC321DSF 1 Grand Total 18 Production Dates : DEC 30, 2022 – SEP 22, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Installation of current air ride suspension has resulted in an incorrect pinion to driveline angle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The result of a failed pinion and driveline may be rear wheel lockup, which may result in a crash. Description of the Cause : Uknown Identification of Any Warning that can Occur : Emitting a loud noise from the rear of the vehicle which may alert the operator there is a problem. Involved Components : Part 573 Safety Recall Report 23V-706 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 1 : Rear Upper Control Arms Component Description : Upper Control Arm Component Part Number : AF-0131-CC15 Supplier Identification : Component Manufacturer Name : Autoflex Suspensions Address : 1070 Gorham St. Thunder Bay Foreign States P7B 5X5 Country : Canada Chronology : The manufacturing plant received a customer complaint on August 28, 2023, of a noisy rear-end of vehicle. On September 15, 2023, October 5, 2023, and October 15, 2023, additional customer complaints were received by the manufacturing plant. The manufacturing plant notified Forest River
’s Office of Corporate Compliance on October 10, 2023, and advised of a meeting with the supplier that would be held on October 16, 2023, and asked OCC to attend. On October 20, 2023, Forest Rivers Corporate Recall Committee voted to recall. A Stop Sale Notice is being issued immediately following the recall filing. Part 573 Safety Recall Report 23V-706 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of Remedy : Description of Remedy Program : Forest River
will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River
dealer will need to perform the remedy. The remedy will be to install a shorter control arm to achieve the appropriate driveline to pinion. What is the Forest River
Customer Service Phone Number? (574) 825-8602 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Coachmen Class C Forest River
, Inc. Attn: WARRANTY MANAGER PO Box 30 Middlebury, IN 46540 How Remedy Component Differs from Recalled Component : Autoflex Suspensions – (807) 623-0590 1070 Gorham St. Thunder Bay, ON P7B 5X5 – Canada Affected Component: Rear Upper Control Arms Upper Control Arm Part Number: AF-0131-CC15 Replacement Component: Upper Control Arm Part Number: AF-0131-CC14-3/8 All vehicles will now have the correct length of the rear upper control arm to achieve the appropriate driveline to pinion angles. Identify How/When Recall Condition was Corrected in Production : All vehicles where remedied the week of October 16, 2023, by reducing the length of the rear upper control arm lengths to achieve the appropriate driveline to pinion angles. Recall Schedule : Description of Recall Schedule : Forest River
has the utmost urgency in our recalls. Forest River
will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River
intends on pushing the mailing out Part 573 Safety Recall Report 23V-706 Page 4 The information contained in this report was submitted pursuant to 49 CFR ยง573 as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : NOV 29, 2023 – NOV 29, 2023 Planned Owner Notification Date : NOV 29, 2023 – NOV 29, 2023 * NR – Not Reported
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