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October 25, 2023 NHTSA CAMPAIGN NUMBER: 23V714000
Incorrectly Installed Passenger Seat
A detached passenger seat may inadequately restrain a passenger during a crash, increasing the risk of injury.
NHTSA Campaign Number: 23V714000
Manufacturer Nova Bus
(US) Inc.
Components SEATS
Potential Number of Units Affected 514
Summary
Nova Bus (US) Inc. (Nova) is recalling certain 2015-2019 LFS and LFS Artic transit buses. The attachment hardware may have been incorrectly installed beneath the rear wheel well passenger seats, allowing the seat to detach from the frame.
Remedy
Owners are advised not to drive their vehicles until the remedy is completed. Nova Bus will inspect and replace the attachment hardware as necessary, free of charge. Owner notification letters are expected to be mailed November 30, 2023. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5500.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
September 12, 2022: Nova Bus informed of an incident in United States that caused a personal injury.
October 10, 2022, Nova Bus opens a formal investigation.
Findings: The anchor points beneath the rear wheel well seat may not be aligned properly in the track because the instruction steps were missing in previous field documentation.
January 10, 2023: Field Action with additional inspection step initiated for buses that had been previously worked.
September 13, 2023: Concern raised by NHTSA as to the potential consequences of seat detachment.
October 5, 2023: PSEC decision to raise to PSC.
October 19, 2023: PSC determination of product defect and determines a Do Not Drive Warning.
October 19, 2023: Nova Bus proactive communication to the impacted customer.
October 20, 2023: Nova Bus sends a proactive communication to NHTSA.
October 21, 2023: In an abundance of caution, inspection of customer’s entire fleet initiated. Additional 315 buses inspected, total – 829.
October 25, 2023: Nova Bus files 573 with NHTSA that a voluntary recall will be released to address the safety-related
defect.
October 31, 2023: Nova Bus update the DIR Chronology, Describe of the Safety Risk updated and Manufacturer Comments to NHTSA Staff added.
10 Affected Products
Vehicles
3 Associated Documents
Recall 573 Report – 10/31/2023
RCLRPT-23V714-2796.PDF 215.833KB
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Defect Notice 573 Report
RCLRPT-23V714-6145.PDF 215.71KB
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Recall Acknowledgement
RCAK-23V714-7955.pdf 819.492KB
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-714 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nova Bus (US) Inc. Submission Date : OCT 25, 2023 NHTSA Recall No. : 23V-714 Manufacturer Recall No. : CR5500 Manufacturer Information : Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 450-472-6410 Population : Number of potentially involved : 514 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2015-2019 Nova LFS / LFS Artic Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The recall population is vehicles built from July 8, 2015 through August 22, 2019 that had the field action FT4997 completed during the timeframe that an inspection step was missing from the instructions. Production Dates : JUL 08, 2015 – SEP 22, 2019 VIN Range 1 : Begin : 4RKYL82JXF4501017 End : 4RKYL82J4K9777240 ✔ Not sequential Description of Defect : Description of the Defect : The seat attachment points may fail due to improper installation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event that the seat attachment points were not correctly installed, the seat may detach from the frame which may increase the risk of injury to passengers. Description of the Cause : The seat attachment points may fail due to improper installation. Identification of Any Warning that can Occur : There is no warning prior to occurrence. Involved Components : Part 573 Safety Recall Report 23V-714 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Seat set Component Description : ASM 33 Passenger Component Part Number : N70692 Supplier Identification : Component Manufacturer Name : Nova Bus Address : 1000 boulevard Industriel Quebec Foreign States J7R 5A5 Country : Canada Chronology : September 12, 2022: Nova Bus informed of an incident in United States that caused a personal injury. October 10, 2022, Nova Bus opens a formal investigation. Findings: The anchor points beneath the rear wheel well seat may not be aligned properly in the track because the instruction steps were missing in previous field documentation. January 10, 2023: Field Action with additional inspection step initiated for buses that had been previously worked. September 13, 2023: Concern raised by NHTSA as to the potential consequences of seat detachment. October 5, 2023: PSEC decision to raise to PSC. October 19, 2023: PSC determination of product defect. October 19, 2023: Nova Bus proactive communication to the impacted customer. October 20, 2023: Nova Bus sends a proactive communication to NHTSA. October 21, 2023: In an abundance of caution, inspection of customer’s entire fleet initiated. Additional 315 buses inspected, total – 829. October 25, 2023: Nova Bus files 573 with NHTSA that a voluntary recall will be released to address the safetyrelated defect. Description of Remedy : Description of Remedy Program : Remedy program will be to perform an inspection of the rear wheel well seat. Buses that do not pass the inspection will be put out of service and the seat attachment hardware replaced. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. Part 573 Safety Recall Report 23V-714 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Remedy Component will have replaced seat attachment hardware correctly installed and inspected. N70692 SEAT SET ASM 33 PASSENGER Identify How/When Recall Condition was Corrected in Production : This issue is not present in production. It was caused by in-complete actions in the field during other service work. Recall Schedule : Description of Recall Schedule : Note: Nova Bus does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Owner notification will begin on or before November 30, 2023 Planned Dealer Notification Date : OCT 26, 2023 – OCT 26, 2023 Planned Owner Notification Date : NOV 30, 2023 – NOV 30, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-714 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nova Bus (US) Inc. Submission Date : OCT 31, 2023 NHTSA Recall No. : 23V-714 Manufacturer Recall No. : CR5500 Manufacturer Information : Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 450-472-6410 Population : Number of potentially involved : 514 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2015-2019 Nova LFS / LFS Artic Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The recall population is vehicles built from July 8, 2015 through August 22, 2019 that had the field action FT4997 completed during the timeframe that an inspection step was missing from the instructions. Production Dates : JUL 08, 2015 – SEP 22, 2019 VIN Range 1 : Begin : 4RKYL82JXF4501017 End : 4RKYL82J4K9777240 ✔ Not sequential Description of Defect : Description of the Defect : The seat attachment points may fail due to improper installation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event that the seat attachment points were not correctly installed, the seat may detach from the frame which may increase the risk of injury to passengers. In addition to the Safety Recall, Nova Bus is determined a Do Not Drive Warning for this defect until the vehicles are remedied. Description of the Cause : The seat attachment points may fail due to improper installation. Identification of Any Warning that can Occur : There is no warning prior to occurrence. Involved Components : Part 573 Safety Recall Report 23V-714 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Seat set Component Description : ASM 33 Passenger Component Part Number : N70692 Supplier Identification : Component Manufacturer Name : Nova Bus Address : 1000 boulevard Industriel Quebec Foreign States J7R 5A5 Country : Canada Chronology : September 12, 2022: Nova Bus informed of an incident in United States that caused a personal injury. October 10, 2022, Nova Bus opens a formal investigation. Findings: The anchor points beneath the rear wheel well seat may not be aligned properly in the track because the instruction steps were missing in previous field documentation. January 10, 2023: Field Action with additional inspection step initiated for buses that had been previously worked. September 13, 2023: Concern raised by NHTSA as to the potential consequences of seat detachment. October 5, 2023: PSEC decision to raise to PSC. October 19, 2023: PSC determination of product defect and determines a Do Not Drive Warning. October 19, 2023: Nova Bus proactive communication to the impacted customer. October 20, 2023: Nova Bus sends a proactive communication to NHTSA. October 21, 2023: In an abundance of caution, inspection of customer’s entire fleet initiated. Additional 315 buses inspected, total – 829. October 25, 2023: Nova Bus files 573 with NHTSA that a voluntary recall will be released to address the safetyrelated defect. October 31, 2023: Nova Bus update the DIR Chronology, Describe of the Safety Risk updated and Manufacturer Comments to NHTSA Staff added. Part 573 Safety Recall Report 23V-714 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Remedy program will be to perform an inspection of the rear wheel well seat. Buses that do not pass the inspection will be put out of service and the seat attachment hardware replaced. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Remedy Component will have replaced seat attachment hardware correctly installed and inspected. N70692 SEAT SET ASM 33 PASSENGER Identify How/When Recall Condition was Corrected in Production : This issue is not present in production. It was caused by in-complete actions in the field during other service work. Recall Schedule : Description of Recall Schedule : Note: Nova Bus does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Owner notification will begin on or before November 30, 2023 Planned Dealer Notification Date : OCT 26, 2023 – OCT 26, 2023 Planned Owner Notification Date : NOV 30, 2023 – NOV 30, 2023 * NR – Not Reported
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