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December 4, 2023 NHTSA CAMPAIGN NUMBER: 23V811000
Transmission May Separate from Driveshaft
A sudden loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
NHTSA Campaign Number: 23V811
Manufacturer Eldorado National- California, Inc.
Components POWER TRAIN
Potential Number of Units Affected 443
Summary
Eldorado National-California, Inc (Eldorado National-California) is recalling certain 2019-2023 Axess and EZR vehicles. The transmission yoke may separate, resulting in driveshaft separation and a sudden loss of drive power.
Remedy
Eldorado National-California will work with the equipment manufacturer, Allison Transmission Inc., to inspect, and if necessary, tighten loose transmission yoke bolts, free of charge. Owner notification letters are expected to be mailed January 29, 2024. Owners may contact Eldorado National-California customer service at 1-951-684-6868.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
ATI reached out to ENC with a notification letter dated on October 24th, 2023 stating the defect, with an attached list of serial numbers of B3400xFE_R and B400R transmission that were shipped to ENC. ENC began an investigation November 15th, 2023, and determined the affected population. Defect investigation report was generated and escalated for review which was approved on November 29th, 2023, which began our five day deadline to submit our 573.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ELDORADO | AXESS | 2019-2023 |
| ELDORADO | EZR | 2019-2023 |
3 Associated Documents
Recall Acknowledgement
RCAK-23V811-1510.pdf 645.712KB
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Defect Notice 573 Report
RCLRPT-23V811-5606.PDF 214.005KB
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Recall 573 Report – 12/07/2023
RCLRPT-23V811-3355.PDF 214.094KB
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-811
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Eldorado National- California, Inc.
Submission Date : DEC 04, 2023
NHTSA Recall No. : 23V-811
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Eldorado National- California, Inc.
Address : 9670 GALENA STREET
RIVERSIDE CA 92509
Company phone : 909-591-9557
Population :
Number of potentially involved : 443
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2019-2023 ENC Axess, EZR
Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Allison Transmission Inc. (ATI) has initiated a new voluntary safety recall to address
an issue with the output yoke bolt on certain B3400xFE_R and B400R Transmission
models.
Production Dates : JAN 01, 2019 – OCT 02, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Under certain conditions, the output yoke bolt may loosen and potentially
result in separation of the driveline from the transmission output shaft. If the
bolt loosens enough, the driveline could separate from the transmission output
shaft.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : If the driveline separates from the transmission output shaft while driving,
the vehicle may experience unexpected loss of propulsion, which may
increase the risk of a crash. Additionally, an immobilized transit bus that loses
propulsion in an environment that is unsuitable for offloading passengers
may present a risk of injury to passengers.
Description of the Cause : Improper torque of output yoke bolt provided by ATI to ENC.
Identification of Any Warning
that can Occur :
None
Part 573 Safety Recall Report 23V-811 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name 1 : B400R transmission
Component Description : Transmission
Component Part Number : J-12094701, J-12094601, J-12094101
Component Name 2 : B3400xFE_R transmisison
Component Description : Transmission
Component Part Number : J-12094801
Supplier Identification :
Component Manufacturer
Name : Allison Transmission
Address : One Allison Way
Indianapolis Indiana 46222-3271
Country : United States
Chronology :
ATI reached out to ENC with a notification letter dated on October 24th, 2023 stating the defect, with an
attached list of serial numbers of B3400xFE_R and B400R transmission that were shipped to ENC. ENC began
an investigation November 15th, 2023, and determined the affected population. Defect investigation report
was generated and escalated for review which was approved on November 29th, 2023, which began our five
day deadline to submit our 573.
Description of Remedy :
Description of Remedy Program : ATI will take on the burden of notifying customers and repairing the defect
along with any reimbursement. ENC will work alongside ATI to provide
customer information, affected vehicle VIN number and transmission
serial numbers to facilitate their campaign.
How Remedy Component Differs
from Recalled Component :
. The remedy components will still use the same bolt, ATI’s planned fix is to
review the torque of the bolt in question and adjust the torque accordingly
to their specifications to prevent any loosening of the output yoke.
Part 573 Safety Recall Report 23V-811 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition
was Corrected in Production :
An allision tech came to the ENC facility on November 17th, 2023, and
conducted a review of the output yoke bolt and adjusted the torque as
needed for any units currently in the facility before they shipped. ENC has
changed its process to ensure the proper torque has been administered to
the output yoke bolts on any subsequent units built in production.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JAN 08, 2024 – JAN 19, 2024
Planned Owner Notification Date : JAN 29, 2024 – FEB 09, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-811
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Eldorado National- California, Inc. DEC 07, 2023 NHTSA Recall No. : 23V-811 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Eldorado National- California, Inc.
Address : 9670 GALENA STREET
RIVERSIDE CA 92509
Company phone : 909-591-9557 Population :
Number of potentially involved : 443 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2023 ENC Axess, EZR Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Allison Transmission Inc. (ATI) has initiated a new voluntary safety recall to address an issue with the output yoke bolt on certain B3400xFE_R and B400R Transmission models.
Production Dates : JAN 01, 2019 – OCT 02, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Under certain conditions, the output yoke bolt may loosen and potentially result in separation of the driveline from the transmission output shaft. If the bolt loosens enough, the driveline could separate from the transmission output shaft.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the driveline separates from the transmission output shaft while driving,
the vehicle may experience unexpected loss of propulsion, which may increase the risk of a crash. Additionally, an immobilized transit bus that loses propulsion in an environment that is unsuitable for offloading passengers may present a risk of injury to passengers.
Description of the Cause : Improper torque of output yoke bolt provided by ATI to ENC.
Identification of Any Warning
that can Occur :
None Part 573 Safety Recall Report 23V-811 Page 2 Involved Components : Component Name 1 : B400R transmission Component Description : Transmission
Component Part Number : J-12094701, J-12094601, J-12094101 Component Name 2 : B3400xFE_R transmisison Component Description : Transmission
Component Part Number : J-12094801 Supplier Identification : Component Manufacturer
Name : Allison Transmission Address : One Allison Way
Indianapolis Indiana 46222-3271
Country : United States Chronology :
ATI reached out to ENC with a notification letter dated on October 24th, 2023 stating the defect, with an attached list of serial numbers of B3400xFE_R and B400R transmission that were shipped to ENC. ENC began an investigation November 15th, 2023, and determined the affected population. Defect investigation report was generated and escalated for review which was approved on November 29th, 2023, which began our five day deadline to submit our 573. Description of Remedy :
Description of Remedy Program : ATI will take on the burden of notifying customers and repairing the defect
along with any reimbursement. ENC will work alongside ATI to provide customer information, affected vehicle VIN number and transmission serial numbers to facilitate their campaign. How Remedy Component Differs from Recalled Component : . The remedy components will still use the same bolt, ATI’s planned fix is to review the torque of the bolt in question and adjust the torque accordingly to their specifications to prevent any loosening of the output yoke. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-811
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
An allision tech came to the ENC facility on November 17th, 2023, and conducted a review of the output yoke bolt and adjusted the torque as needed for any units currently in the facility before they shipped. ENC has changed its process to ensure the proper torque has been administered to the output yoke bolts on any subsequent units built in production. Recall Schedule :
Description of Recall Schedule : Note, remedy reports will be forwarded to ATI for the overall recall
completion rate reporting in addition to ENC’s quarterly completion rate reporting.
Planned Dealer Notification Date : JAN 08, 2024 – JAN 19, 2024
Planned Owner Notification Date : JAN 29, 2024 – FEB 09, 2024
* NR – Not Reported
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