SRV-RCL-23-005 – Incorrectly Installed Passenger Backrest May Break – 2016-2023 Ducati XDiavel S & XDiavel STD Motorcycles

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December 6, 2023 NHTSA CAMPAIGN NUMBER: 23V820000

Incorrectly Installed Passenger Backrest May Break

A broken passenger backrest may result in the passenger falling off the motorcycle, increasing the risk of injury.

 

NHTSA Campaign Number: 23V820

Manufacturer DucatieBay North America

Components SEATS

Potential Number of Units Affected 2,906

 

Summary

DucatieBay North America (DucatieBay) is recalling certain 2016-2023 XDiavel S and XDiavel STD motorcycles. The passenger backrest may break if it is installed incorrectly or used incorrectly by the passenger.

 

Remedy

Dealers will inspect the passenger backrest installation, tighten the screws as necessary, and also apply a warning sticker on the component, free of charge. Owner notification letters are expected to be mailed January 9, 2024. Owners may contact DucatieBay customer service at 1-888-391-5446. DucatieBay’s number for this recall is SRV-RCL-23-005.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Ducati Recalls

 


CR262 – Passenger Backrest Inspection
XDiavel Model Year 2016-2023 (all versions)
Safety Recall Campaign SRV-RCL-23-005

December 12, 2023

As a result of continuous quality checks on the operational products, we have found that the passenger backrest could break if it is installed incorrectly and/or used incorrectly.

We have found two cases where the passenger backrest could crack and/or break. In the first case, one or more fixing screws could come loose, leading to the breakage of the backrest. In the second case, if the passenger leans solely on the backrest without holding onto the rider or the retention seat strap, the backrest could break, increasing the risk of a where a passenger could fall.

For this reason, on the vehicle fleet involved in this recall campaign, we decided to inspect the component, to reassemble it according to the procedure and to apply a warning sticker, according to one of the 3 different types of repairs described below:

1. TYPE 1 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If there are no cracks or breaks found in the component, it can be re-installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.

2. TYPE 2 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If cracks and/or breaks are found in the component, it must be replaced. The new backrest must then be installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.

3. TYPE 3 Repair – If the backrest is not installed on the motorcycle (because the Client has decided not to install it), the Client will be asked to take the backrest to the dealer for the application of a warning sticker on the passenger backrest. At the same time, the Client must be informed that, if at any time they choose to use the backrest, it must be installed by a dealer who will professionally install it following the specified procedure. This is the only way to certify the application of the sticker and ensure the correct installation.

 

Service Solution

WARNING
The procedure described in the document is not particularly difficult, however, for the operation to be completed successfully and to comply with the set time, it is necessary to thoroughly follow the sequence of the indicated operations.

Therefore, we recommend taking your time to fully understand the procedure before attempting its implementation on the motorcycle (always print the document in color for a better understanding).

1. If the backrest is installed on the motorcycle proceed with point 2 otherwise go to point 6.

2. Remove passenger seat.

3. Remove the passenger backrest by fist removing the 2 lower fixing screws and then the 2 upper fixing screws.

4. Carry out a visual check of the backrest, focusing particularly on the areas adjacent to the 4 fixing holes (see photo with examples of possible cracks

a. If the passenger backrest is undamaged (no cracks and/or breaks), the backrest can be reinstalled.

b. If the backrest shows cracks and/or breaks, the passenger backrest must be replaced with a new one ordered from the spare parts warehouse.

5. Install the passenger backrest.

5.1 Thoroughly clean the threads of the 4 fixing screws to remove the previously applied Loctite.

5.2 Reapply LOCTITE 243 to the threads of the screws, then install the backrest and first just hand tighten the 2 upper M8x14 screws (1).

Check for the presence of the 2 flat washers 8.2x17x1 part no. 85213101A where provided (see table below).

UP TO frame serial number: ZDMGA00AAKB010234From frame number: ZDMGA00AAKB010235
For passenger backrest part numbers 8291F611A and 8291F612AFor passenger backrest part no. 8291F613A
DO NOT install the washersInstall (if not already fitted)
2 flat washers 8.2x17x1 part no. 85213101A to fix the upper M8x14 screws

 

5.3 Then start the 2 lower M8x18 screws (2), applying LOCTITE 243 to the threads of the screws.

5.4 Tighten first the 2 lower M8x18 screws (2) to a torque of 24 Nm ± 10%.

 

5.5 Then tighten the 2 upper M8x14 screws (1) to a torque of 20 Nm ± 10%

UP TO frame serial number:
ZDMGA00AAKB010234
From frame number:
ZDMGA00AAKB010235
For passenger backrest part numbers 8291F611A and 8291F612AFor passenger backrest part no. 8291F613A
DO NOT install the washersInstall (if not already fitted)
2 washers part no. 85213101A to fix the upper M8x14 screws

 

6. Thoroughly clean the surface of the backrest and apply the warning sticker part no. 43315251A exactly at the point indicated in the figure.

 

7. Install the passenger seat and check that the retention strap is present and correctly positioned.

8. When returning the motorcycle or the backrest to Clients, inform them of the correct use of the backrest, as per the note in the Owner’s manual.

 

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Chronology :

On October 2017, following some reports from the network of broken passenger backrests, DucatieBay Motor Holding has started to review and analyze warranty claims, customers contact records and collected some passenger backrests from the field. DucatieBay Motor Holding started to analyze the possible causes of the breakages. At this first stage of the analysis, the passenger backrests broken analyzed, did not show a possible failure caused by a component defect.

Subsequently, DucatieBay Motor Holding decided to start a constant and detailed monitoring of the field report and trying to collect any additional broken parts for analysis.

That analysis was very difficult because the passenger backrest is supplied with the motorbike as additional accessory, and it is not installed by the factory, because it is up to the Customer to decide to install it. The installation could have been made by the Customer, by third party or by the dealer and these variables have further complicated the analysis.

During the monitoring above, DucatieBay Motor Holding become aware of a total of six potential safety cases, none of these reports came from USA.

The final stage of the analysis led us to the conclusion that the cause of the passenger backrests breakage is due to an incorrect installation of the component and/or an incorrect usage by the passenger.

On December 05, 2023, DucatieBay Motor Holding’s internal safety commission decided to launch a recall campaign to affected bike park.

 


16 Affected Products

Vehicles

MAKEMODELYEAR
DUCATIeBayXDIAVEL S2016-2023
DUCATIeBayXDIAVEL STD2016-2023

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23V820-7243.PDF 216.637KB

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Recall Acknowledgement

RCAK-23V820-2818.pdf 645.444KB

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Safety Bulletin – Dealer Safety Bulletin re Passenger Backrest Inspection

RCSB-23V820-4852.pdf 620.688KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

 


 

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Last update on 2025-06-10 / Affiliate links / Images from Amazon Product Advertising API


 

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