24PBC – Steering Gear Assembled Incorrectly – 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579, 589

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-044
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
PACCAR Incorporated JAN 25, 2024 NHTSA Recall No. : 24V-044 Manufacturer Recall No. : 24PBC, 24KWC Manufacturer Information :
Manufacturer Name : PACCAR Incorporated
Address : 777 106TH AVENUE NORTHEAST BELLEVUE WA 98004
Company phone : 940 591 4220
Population :
Number of potentially involved : 47,208 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2024-2025 Kenworth T280,T380,T480,T680,L770,T880,W990 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL
Descriptive Information : Steering gear serial numbers from Sheppard that had re-work done that could result in incorrect recirculating ball assembly was compared to list of chassis built at Paccar plants that could have been built with a suspect steering gear.
Production Dates : MAR 01, 2023 – JAN 18, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2025 Peterbilt 389,520,535,536,537,548,567,579,589 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL
Descriptive Information : Steering gear serial numbers from Sheppard that had re-work done that could result in incorrect recirculating ball assembly was compared to list of chassis built at Paccar plants that could have been built with a suspect steering gear.
Production Dates : MAR 01, 2023 – JAN 18, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain steering gears may have been assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 24V-044 Page 2 Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.
Description of the Cause : Incorrect re-work may have allowed steering gear to be assembled with fewer than the required number of recirculating balls. Identification of Any Warning
that can Occur : No audible or visible warning is available. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Assembly
Component Part Number : HD94PCB31, HD94PN32, HD94PP32, J87-6020, J87-6024, J87-6027, J87-6037-001, J87-6038-001, J87-6039*, Component Name 2 : Steering Gear Component Description : Steering Gear Assembly
Component Part Number : J87-6043*, J87-6045-001, M100PLT31, M100PRZ32, M100PRZ33, M100PVK3B1, M100PVL3B1, M110PKE3, Component Name 3 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : SD110PD32, SD110PD33 Supplier Identification : Component Manufacturer
Name : R.H. Sheppard
Address : 101 Philadelphia Street
Hanover Pennsylvania 17331-0877 Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-044
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
12/18/23 – Sheppard contacted PACCAR Safety & Compliance to inform they filed an equipment recall for 128 suspect steering gears sent to PACCAR. 12/19/23 – Began inspection at all affected production plants. 01/05/23 – Warranty search completed.
01/18/24 – Joint Safety Committee determined that a safety related defect does exist. (Dave Stevens delegate for Bryan Sitko) As of 01/18/24, Paccar received 0 warranty claims and 0 reports about 0 trucks in the field that may be related. 0 reports of deaths or injuries have been received.
Description of Remedy :
Description of Remedy Program : PACCAR will notify owners, and dealers will inspect steering gears for
suspect serial numbers and replace free of charge. Owners who incurred costs to obtain a remedy for the problem addressed in the recall in advance of receiving notification may seek reimbursement through the process outlined in the general reimbursement plan on file. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The only way to distinguish a recalled gear and a remedy component is by checking the steering gear serial number.
Controls on lockout timer were corrected to ensure any steering gear that is in the ball drop station too long has to remove all recirculating balls and do a new ball drop.
Recall Schedule :
Description of Recall Schedule : Notifications will be sent within 60 days Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 25, 2024
* NR – Not Reported

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2/12/24, 3:48 PM Federal Recall Bulletin
https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL
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24PBC – Sheppard Steering Gear
Number
24PBC / 24V044 / 2024-036
Supplier
R. H. Sheppard Co., Inc.
Description
24PBC – Sheppard Steering Gear
Date
2/9/2024
What’s New
Safety Recall – Inspection procedures are available. Steering gear serial numbers must be inspected to determine suspect gears. Certain steering gears may 2/12/24, 3:48 PM Federal Recall Bulletin
have been assembled incorrectly, causing the gear to fracture. This can cause a loss of steering control, increasing the risk of a crash. Federal Law
It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.
Warranty
PETERBILT WARRANTY STATEMENT
There is no time or mileage limit for this recall. Peterbilt will pay for parts and labor: 0.3 hours to complete the following: Inspect Steering Gear Serial Numbers using the attached Inspection Procedure.
Check the steering gear serial number using Sheppard Steering Gear Classification Tool.
Enter Classification Results and steering gear serial number into Serial Number Tracking Form. Touch-up paint on steering gears that return “GOOD” or OUT OF DATE RANGE” if necessary. NOTE
Failure to complete the Serial Number Tracking Form for each chassis inspected could result in the claim being charged back to the dealer.
For Vehicles that return “GOOD” or “OUT OF DATE RANGE” during inspection: File a claim using Recommended Repair quick Claim 24PBCA. This will close Recall 24PBC for the chassis. Touch-up paint on steering gears that return “GOOD” or “OUT OF DATE RANGE” if necessary. No further action is required for “GOOD” or “OUT OF DATE RANGE” chassis. File a supplemental claim for touch-up paint (materials only) if necessary. File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed first. For vehicles that return “SUSPECT” during inspection: File a claim using Recommend Repair Quick Claim 24PBCB. This will close Recall 24PBC for the chassis. Contact Field Service for tracking of suspect gears pending parts and procedures. This bulletin will be updated when parts and procedures are https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL
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available. For any questions about this recall, contact Sheppard via email at Steering22@rh-sheppard.com, or telephone the Sheppard Steering Gear Recall https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL
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Action Line, toll-free, at 1-877-409-9869. Representatives are available to assist you Monday – Friday, 8:00 a.m. – 5:00 p.m. ET. Do not paint over “SUSPECT” steering gear Serial Numbers – Serial Number may be needed for verification before repair. CAUTION Advise vehicle owner of inspection results and obtain direction regarding release of truck pending parts availability. Vehicle owner to determine use of truck while waiting for parts. File the claim within 7 days in accordance with Warranty Policy. Take-Off Parts Disposition: N/A – Inspection Only PRWS CLAIM CODING Campaign Code
Claim Category
Customer Concern Code
Corrective Action Code
Failure Location Supplier Code Display in SIR KW AutoPay 24PBC Truck 128
06 015-003-061 15310AA Always Visible Yes Campaign Type
Repair Type Causal Code
Responsibility Code Causal Part SRT Code Editable by Dealer
PB AutoPay Safety Recall Proactive
62
SUP-Supplier J87-6024 B15-010
0.3 hrs.
Inspect Steering Gear Serial Number per bulletin procedures. No Yes https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL
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https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL
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Procedure
Please follow your dealership’s safety procedures and precautions to ensure the vehicle can be safely repaired and maintained. Affected Chassis must be inspected to determine steering gear serial number using the attached Inspection Procedure. All inspected steering gears must be entered into the Serial Number Tracking Form, regardless of the result.
NOTE
Only primary (master) steering gears are affected by this recall. Secondary (slave) gears do not need to be inspected. “GOOD” or “OUT OF DATE RANGE” chassis are complete – touch up paint as necessary and release vehicle.
“SUSPECT” chassis requires steering gear replacement. Contact Field Service for tracking of suspect gears pending parts and procedures. This bulletin will be updated when parts and procedures are available.
Parts
FOR CHASSIS THAT RETURN “GOOD” OR “OUT OF DATE RANGE”
Use a supplemental claim for paint materials on “GOOD” and “Out of Date Range” steering gears. Reference 24PBC in the supplemental claim.
Quantity As needed
Part Number Locally Sourced
Description
Spray Paint (black or matching chassis color)
Links
24PBC Chassis List
24PBC Inspection Procedure
Sheppard Steering Gear Class fication Tool
Serial Number Tracking Form

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