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April 12, 2024 NHTSA CAMPAIGN NUMBER: 24V268000
LED Backlight Circuit Board Failure May Cause Fire
A circuit board that overheats increases the risk of a fire.
NHTSA Campaign Number: 24V268
Manufacturer Outdoors RV Manufacturing
Components EQUIPMENT
Potential Number of Units Affected 1,032
Summary
Outdoors RV Manufacturing (ORV) is recalling certain 2022-2024 Titanium trailers. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Remedy
Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters were mailed April 25, 2024. Owners may contact ORV customer service at 1-541-962-1866. ext. 222.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
206346 Range and Slide-in Deactivate Lights Instructions
Chronology :
4/3/2024- Suburban Notifies Outdoors RV of filed Recall with NHTSA
4/12/2024- Suburban Supplies Outdoors with affected serial numbers of ranges
24E028 – LED Backlight Circuit Board Failure May Cause Fire – Suburban Slide in Range
3 Affected Products
Vehicle
MAKE | MODEL | YEAR |
OUTDOORS RV | TITANIUM | 2022-2024 |
6 Associated Documents
Recall Acknowledgement
RCAK-24V268-3008.pdf 645.362KB
Defect Notice 573 Report
RCLRPT-24V268-5995.PDF 215.26KB
Letter of Completion
RMISC-24V268-5552.pdf 194.638KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V268-0842.pdf 166.857KB
Owner Notification Letter(Part 577)
RCONL-24V268-0983.pdf 180.096KB
Remedy Instructions and TSB
RCRIT-24V268-5814.pdf 206.667KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
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- 51 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 10°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops in the market.
- FAST and EFFICIENT – Gold heats the pot directly transferring 85% to 90% of its electro-magnetic energy to heat energy! Traditional stovetops only convert about 30% of their heat for cooking. Cook faster without wasting energy and money.
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- HIGH EFFICIENCY - ChangBERT induction cooktop offers 10 preset power levels (200-1800W) and 11 preset temperature settings (120-460℉). With an 83% energy efficiency rating, the induction cooker is more efficient than traditional gas or electric stoves, providing quick heat-up and faster cooking times.
- CONSISTENTLY STABLE HIGH-POWER OUTPUT - Built for constant use, it features continuous-duty circuitry for non-stop cooking. The unique power control technology ensures stable high-power output, reduces the temperature of internal electronics, and facilitates low-noise heat dissipation, providing reliable cooking performance. This dependable performance sets it apart from others.
- LARGE COOKING AREA - Features an expanded magnetic coil design that optimizes the winding structure to enhance the transfer of electromagnetic energy directly to the cookware, significantly improving heating efficiency and ensuring more even heat distribution across the bottom of the cookware.
- NSF CERTIFIED & COMMERCIAL GRADE - UL commercial standard 197, completely ETL & NSF approved. It meets industry durability standards, passing a drop test with an impact of 1.5 ft lbs. Designed for large-volume usage, it is ideal for commercial and professional settings such as restaurants, industrial kitchens, and other catering services.
- EASY TO CONTROL & CLEAN - The control buttons with solid tactile response make operation intuitive and precise.With simple and clear display, the Key-Press-Control Panel provides clear visibility and easy control, even with gloves or wet hands. With no open flame or heating element, food does not burn onto the glass cooktop, making it easy to clean greasy dirt.
- PORTABLE INDUCTION BURNER Duxtop induction cooktop uses 120 V 15 amp electrical outlet–standard in all North American homes. ETL listed and built to North American electrical standards. Lightweight induction cooktop makes handling and storage easy
- Choose from 15 preset power levels (200 to 1800 W) and 15 preset temperature settings (140 °F to 460 °F). With an 83% energy efficiency rating, induction burner is more efficient than traditional stoves yet provides quick heat-up and faster cooking times
- EASY TO CLEAN & VIEW With no open flame, food does not burn on the oversized glass cooktop, making the induction burner easy to clean—just wipe with a damp towel. The control panel with a large display screen, providing easy viewing
- Induction stoves rely on cookware to heat, so it’s essential to choose magnetic bottom cookware with a minimum diameter of 5 inches. Auto-pan detection will shut off automatically after 60 seconds if no cookware, or the incorrect cookware is detected
- Please allow the induction hot plate to cool down before cleaning. If you have any questions with our product, please contact our customer service
- 【Precision Cooking Redefined】: Experience unparalleled control with this induction cooktop's digital interface. Whether you need a gentle simmer or a rapid boil, adjust temperatures between 120°F to 460°F with precision in 20°F increments. The 'Melt', 'Keep Warm', and 'Simmer' settings offer specialized heat options without the need to restart if adjustments are necessary. Tailor your cooking time on the go for perfect results every time.
- 【Temperature Mastery at Your Fingertips】: With 18 distinct temperature levels, this cooktop puts the power of culinary precision in your hands. Choose from three quick-access preset temperatures for common cooking needs, or dial in the exact heat you require for gourmet dishes. Adjusting the duration of cooking mid-process is straightforward and hassle-free, ensuring your meals are cooked just right.
- 【Advanced Safety Features】: Your safety is our priority. This induction burner is designed to automatically shut off once your set cooking time ends, eliminating worries about unattended cooking. The safety lock ensures it won't activate without cookware present, and the absence of open flames and hot coils greatly reduces burn risks, making it a safer choice for your family.
- 【Dependable】: Crafted with a shatter-proof ceramic glass surface, our cooktop withstands intense heat without the risk of cracking or breaking. Tested rigorously, it promises durability and reliability in the kitchen, offering peace of mind even under the most demanding cooking conditions.
- 【Ideal for Compact Spaces】: The EC06 model's lightweight and compact design makes it an excellent choice for smaller living spaces like dormitories, RVs, and remote cabins. Enjoy the freedom to cook delicious, full-scale meals in any setting, whether you're at a campsite or in college living quarters.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-268
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Outdoors RV Manufacturing APR 12, 2024 NHTSA Recall No. : 24V-268 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Outdoors RV Manufacturing Address : 62582 Pierce Road
La Grande OR 97850
Company phone : 99999
Population :
Number of potentially involved : 1,032 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Outdoors RV Titanium Vehicle Type : TRAILERS Body Style : ALL Power Train : NR
Descriptive Information : The Recall population encompasses all the ranges made with the defective red LED Backlit knobs. Ranges not involved either have no LED backlighting or have Blue LED Backlights.
Production Dates : APR 10, 2022 – MAR 31, 2024 VIN Range 1 : Begin : 51W123128P1025775 End : 51W573326R1029181 ✔ Not sequential Description of Defect :
Description of the Defect : The LED backlight printed circuit boards (PCB) are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in the failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can be come overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire.
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : The LED backlights of the cooktop knobs can remain on even when they are in the off position. The LED backlights
can come on and stay illuminated at random.
Involved Components : Part 573 Safety Recall Report 24V-268 Page 2 Component Name 1 : Suburban 22″ Range Component Description : Elite Series Deluxe Component Part Number : 3635D Component Name 2 : Suburban 22″ Range Component Description : Elite Series Deluxe Component Part Number : 3636D Component Name 3 : Suburban 22″ Range Component Description : Elite Series Deluxe Component Part Number : 3665D Supplier Identification : Component Manufacturer
Name : Suburban Manufacturing Co.
Address : 676 Broadway
Dayton Tennessee 37321 Country : United States Chronology :
4/3/2024- Suburban Notifies Outdoors RV of filed Recall with NHTSA 4/12/2024- Suburban Supplies Outdoors with affected serial numbers of ranges Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED Backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. The remedy will be done at no cost to the owner.
With proper documentation, Suburban will reimburse owners per their general reimbursement policy. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-268
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The remedied range will have the LED backlights removed or the circuit for the Red LED lights terminated.
The lights were removed from production starting April 4, 2024.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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MOUNTAIN TOUGH FOUR SEASONS CAMPING
Safety Recall Letter of Completion
NTHSA 24V-268
To Outdoors RV Manufacturing,
This letter is confirming that I have received the recall notification and the needed Recall repair has been completed by my Dealer or Approved Service Center.
*Please fill out the customer info below:
Customer Name (please print): _____________________________
Address: ________________________________________________
Phone Number:___________________________________________
Make: ___________________________________________________
Model: __________________________________________________
Year: ___________________________________________________
VIN # ___________________________________________________
Range Model #___________________ Serial #__________________
*This portion to be filled out by the servicing Dealer or Approved Repair Center:
Dealer or Approved Service Center: __________________________
Technician Name (please print): _____________________________
Technician Signature: ______________________________________
By singing this document I am confirming that the recall repair has been completed and my Suburban range has the LED circuit parentally disabled.
Signature: ___________________________________ Date: ___________________________
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206346 Range and Slide-in Deactivate Lights Instructions
PN: 206346
4-2-2024
WARNING
This appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure they can use the appliance safely.
To prevent electrical shock and/or equipment damage, disconnect electrical power to the system at the main fuse or circuit breaker until installation is complete.
CAUTION
This electrical work must be performed by trained technicians only. Adhere to all local and national codes and ordinances. Take care when securing and routing wires so they do not short. Personal injury and/or property damage may occur.
This electrical work will disable the function of the red, white and oven lights.
1.
Disconnect 12VDC power to the range.
2.
Remove the range main top by firmly pulling up at the front. Lift the main top free of the burner box clips and set aside.
3.
Locate the red and black wires that connect to the coach wiring (Coach wiring color may vary). Cut this wire directly behind the connector using a pair of electrical cutters.
4.
Crimp the Crimp Caps(233759) to incoming 12V positive and negative to prevent lights from being reattached.
5.
Locate and unplug the wires from the light switch on the front of the unit, Then remove the light switch by squeezing the locking tabs and replace with the plug provided in the kit (233754).
6.
Replace the main top by engaging rear clips and pressing firmly on the front latch.
7.
Close the glass cover (if equipped).
8.
Reconnect 12VDC power.
Service
For any questions, please reach out to the Suburban service department using the contact information below.
Suburban, An Airxcel Brand
Service Department
676 Broadway Street
Dayton, TN 37321
(574) 247-9235 Option 5
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IMPORTANT SAFETY RECALL
This notice applies to your Vehicle Identification Number: *****
May 17, 2024
Subject: Outdoors RV Safety Recall 2024-01; NHTSA Recall No 24V-268
Dear Customer:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Outdoors RV Manufacturing (ORV) has decided to recall certain Titanium model trailers built from 2022 to 2024 with Suburban ranges that have Red LED backlit knobs. The Suburban stove LED backlight printed circuit boards (PCB) are not fully coated. The lack of adequate coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
The remedy for this defect is to disable the lights, contact your Dealer to make arrangements to have your unit repaired. The manufacturer of the range has set up a kit to safely disable the lights as well as a service bulletin explaining the repair. This Recall will be repaired by your Dealer at no cost to you. The remedy will take .03 hour to complete. Outdoors RV has sent letters to all of our Dealers, explaining the recall and how they can help our customers get their range repaired.
You may be eligible to receive a reimbursement for the cost of the repairs made prior to receiving this notice. Contact Outdoors RV Service Department at 541-962-1866 for information on how to file a claim.
You may contact the ORV Warranty and Service Department by email at Todd.Morton@outdoorsrvmfg.com, by fax at 541-962-1894 or by phone at 541-962-1866
Please have this letter and your VIN # available for prompt service.
If, after contacting Outdoors RV Manufacturing, you are still having problems getting your vehicle remedied or there has been an unreasonable delay in securing repairs, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, SW, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236; (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If this letter finds you and you have sold the unit in question, please respond by notifying Outdoors RV of who the buyer was along with any and all contact information for the buyer.
Once your unit has been successfully repaired, please fill out the included confirmation sheet and return or mail it back to Outdoors RV Manufacturing in the supplied Self Addressed Stamped Envelope.
Your safety and satisfaction are important to us and we regret any inconvenience this may cause you.
Respectfully,
Todd Morton
Outdoors RV Manufacturing
62582 Pierce Road * PO Box 1047 * La Grande OR 97850
541-962-1866 * Fax: 541-962-1894 www.outdoorsrvmfg.com
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MOUNTAIN TOUGH FOUR SEASONS CAMPING
Important Safety Recall
NHTSA 24V-268
Titanium Option Trailers built between 2022 and 2024 with 22” Suburban Ranges
Attention Service Department:
It has come to our attention that certain 22” ranges used in our Titanium Option trailers built between 2022 and 2024 may have a faulty LED printed circuit boards. The Suburban stove LED backlight printed circuit boards (PCB) are not fully coated. The lack of adequate coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB. These ranges have red backlit LED lights behind the knobs; blue LED lighted ranges are not affected. These lights will be permanently disabled and the circuit properly terminated. Letters have been sent out to all of our customers with a Titanium trailer built in this time frame and they will be contacting you for the repair. If you have an unsold, stock unit on your lot please perform the Recall repair as soon as possible.
What you need to do:
Follow the instructions from Suburban in their service instruction sheet by using their part kit. You can order the kit by calling Suburban at 423-775-2131 or emailing at Orders@suburban.com . The attached letters and instruction sheet will provide further information.
Part numbers:
Instruction sheet (206346) Repair kit (233759).
Warranty reimbursement:
Use Flat Rate Code 0615-07 for a .3 and file a warranty claim with Outdoors RV using the standard claim form. Please complete and sign, along with the customer signature, the proof of completion letter and send back to Outdoors RV using the postage paid envelope included with the recall notice.
Thank you for your attention to this matter and for your continued support of our customers.
Todd Morton
Assistant Service Manager
Outdoors RV Manufacturing – todd.morton@outdoorsrvmfg.com – Phone 541-962-1866 ex.285 5/17/24
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SEOCONTENT-END
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