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June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V424000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V424
Manufacturer Mack Trucks, Inc.
Components POWER TRAIN, STEERING
Potential Number of Units Affected 7
Summary
Mack Trucks, Inc. (Mack
) is recalling certain 2025 Anthem and Pinnacle trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack
’s number for this recall is SC0466.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
- Certain 2025 Mack
Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29, 2024.
Vehicle Quantities
- 7 vehicles (All US)
Dealer Responsibilities
- The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
- Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Notification Release Schedule
- Vehicle list will be posted on the Trucks Dealer Portal June 10, 2024.
- Owner notification letters will be released on or before June 20, 2024.
- Repair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Chronology :
June 3, 2024: Mack Trucks was notified by Dana
Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks
initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
2 Affected Products
Vehicles
3 Associated Documents
Recall 573 Report
RCLRPT-24V424-2747.PDF 215.337KB
Recall Acknowledgement
RCAK-24V424-7835.pdf 645.431KB
Safety Recall SC0466, Tie Rod Assembly.
RCMN-24V424-9268.pdf 130.704KB
Latest Recalls Documents
- Solid Construction -- Crafted from high-strength steel, this tie rod tool kit is built to last through frequent use, thickened tool wall to prevent it from breaking.
- Professional craftsmanship -- Precision sliding ring holds the crowfoot adapter tightly in place, the adapter will not bend during use. Tie rods fit snugly into the adapter and are centered on the tool.
- Easy Removal & Installation -- The heavy-duty steel inner tie rod tool allows removal and installation of inner tie rods without disassembling the rack and pinion for simplified maintenance.
- How to Use -- 1. Select the correct adapter and slip it over the inner tie rod. 2. slide the tube onto the tie rod. 3. Align the slot, then rotate the collar to lock the adapter in place. 4. Insert the 1/2" drive tool into the end hole and remove the tie rod.
- Popular Size Coverage -- 12pcs Crowfoot Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- Inner Tie Rod Removal Kit: Used to safely and efficiently remove and install inner tie rods. Successfully remove and install inner tie rods without removing the rack and pinion. Suitable for most domestic and imported vehicles including cars, pickups and suv
- 12Pcs Crowfoot Adapters: The rod kit includes 12 crowfoot adapters, all of which are in the most common SAE and metric sizes: 1-3/16 ", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm and 42 mm. To get everything done quickly and efficiently to meet your needs
- 1/2 Inch Drive Durable Rod: Our drawbar tools are made of high quality steel, heat treated and coated with black oxide, which makes them extremely durable and resistant to damage. Compatible with a 1/2" drive wrench for easy operation. 20 "long, its knurled grip gives you full control at all times
- Easy to Use: First slide the adapter onto the flats of the lever, then rotate the collar to hold the fishtail fitting in place, and finally insert a 1/2" ratchet or impact spanner into the end hole. The inner lever can then be easily removed
- A Complete Set: This rod removal tool kit is a complete set that includes a rod, 12 adapters and a portable case. All tools are stored in this case, and fixed, easy to store and carry tools
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches canโt fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
- Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS
case
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
- PROFESSIONAL PORTABLE ABS
CASE: The custom-molded case is crafted from high-quality ABS
hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool
- Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
- Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
- Made of heat-treated alloy steel, with great strength and durability, offering 1 year warranty.
- All tools were packed in a convenient ABS
carrying case for easy storage and transportation.
- List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
- Versatile Adapter Sizes: Includes 12 crowfoot adapters, ranging from 1-3/16" to 42 mm, compatible with various vehicles. Perfect tie rod end removal tool for handling both small cars and larger SUVs.
- Durable Nickel-Plated Finish: Adapters are nickel-plated to resist corrosion and wear, providing long-lasting durability. Ideal for professional mechanics and DIY enthusiasts needing reliable tools in demanding environments.
- Precision Torque Application: The 1/2" drive tube handle facilitates accurate torque during installation and removal of tie rods. Designed to help you achieve secure, precise results every time with minimal effort.
- Organized, Portable Storage Case: Comes with a secure storage case, keeping all adapters and the handle neatly organized. Perfect for mobile mechanics or those who need to transport tools efficiently between job sites.
- Wide Vehicle Compatibility: This master inner tie rod tool set fits most vehicles, including trucks and SUVs. Whether you're working on standard or metric vehicles, this set provides the versatility needed for diverse automotive repairs.
- This is a complete set of coverage, including five different SAE standard pieces. Forks are designed to interchange with either of the handles, making it easy to remove standard-size ball joints, tie rods, and pitman arms from a variety of cars and light trucks
- The 40# steel used in these premium tie rod removers has been forged and heat treated for greater strength and durability, and chrome-plated surfaces protects them from corrosion, extending their service life
- The knurled handles of these pitman arms separators provide sure grip for complete control of your work without slippage, and protect tool threads to extend tool lifetime and provide technician comfort
- Set includes: 1 * Track rod fork 11/16 โ, 1 * Ball joint fork 15/16 โ, 1 * Pitman arm fork 1-1/8 โ,1 * 7-7โ8 knurled striking handle for use with conventional hammers, 1 * 6-31โ32 " adapter handle for use with air hammer
- Tie rod removal tool set includes a sturdy blow-molded case for neat organization and rapid identification. It's a greater reach and penetration in places where space is limited and difficult to access
- ใInner Tie Rod Removal SetใHandy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion.12pcs Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- ใEasy Handling with 1/2 Inch Drive Tubeใ The tie rod end puller in the kit features a 1/2 inch drive tube handle. This design makes it effortless to grip and maneuver, providing excellent control and leverage while removing and re-installing tie rod ends.
- ใVersatilityใWith 13 pieces, including crowfoot adapters and a 1/2-inch drive tube, this tool kit offers versatility to tackle various inner tie rod sizes and configurations. It ensures compatibility with a wide range of vehicles.
- ใHigh-Quality ConstructionใConstructed from AISI 1045 medium carbon steel, this tie-rod removal set boasts admirable strength and will give you corrosion-proof service for years. The sturdy construction can withstand the demands of frequent use, providing reliable and consistent results.
- ใEasy StorageใA rugged carrying case is included to keep all tool components neatly organized and stored. As a complete professional set, portable 13-piece master inner tie rod tools deliver the performance demanded by automotive shops and DIY mechanics alike.
- Perfect Sizes for Any Job: This tie rod and pitman arm adjusting tool set includes the following sizes: 3/4", 7/8", 1-1/8", 1-7/16", and 1-13/16". These sizes cover most tie rod adjustment needs, making your job quick and easy.
- 360ยฐ Rotation for Easy Adjustment: The unique design allows the tie rod adjusting sleeves to rotate 360 degrees, so you can get a firm grip even in tight spaces. This makes it easier to fine-tune the alignment using this front-end kit.
- Built to Last: Made from high-quality Cr-Mo steel, this tool set offers high strength, durability, and toughness. Itโs designed to resist wear and handle heat well, ensuring long-lasting performance.
- Wide Compatibility: The set works with a 1/2-inch drive ratchet wrench, torque wrench, or breaker bar to adjust steering components. It fits most older domestic vehicles, trucks & SUVs, for a variety of applications, compatible with Chevy Ford
Chrysler
ect.
- Improve Your Vehicleโs Handling: Use this tie rod adjusting tool to quickly adjust steering components, solving issues like steering wheel wobble or uneven tire wear. With precise adjustments, you can extend tire life, improve steering response, and enhance overall vehicle handling.
SEOCONTENT-START
MACK TRUCKS
RECALL ALERT
ยฉ Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
โขCertain 2025 Mack Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29,2024.
Vehicle Quantities
โข7 vehicles (All US)
Dealer Responsibilities
โขThe National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requiredealers to ensure that all new and used vehicles are free of safety defects and comply with all relevantsafety standards at the time of delivery to the consumer.
โขDealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicleincluded in the safety recall in their inventory to be sold, the condition must be corrected beforereleasing it to a customer.
Notification Release Schedule
โขVehicle list will be posted on the Trucks Dealer Portal June 10, 2024.โขOwner notification letters will be released on or before June 20, 2024.โขRepair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0466, Tie Rod Assembly SRA-M466 June 10, 2024
Applicable Markets:
โU.S. โCanada โ Export
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-424
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. JUN 09, 2024 NHTSA Recall No. : 24V-424 Manufacturer Recall No. : SC0466
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 7
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2025-2025 Mack ANTHEM (AN) / PINNACLE (PI) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built from April 29, 2024 through May 29, 2024 that may have been built with suspect tie rod ends. There are 6 Mack ANTHEM (AN) and 1 Mack
PINNACLE (PI/PN) Model YR 2025 impacted vehicles.
Production Dates : APR 29, 2024 – MAY 29, 2024 VIN Range 1 : Begin : 1M1AN4GY0SM051583 End : 1M1AN2GY0SM048719 โ Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-424 Page 2 Component Name 1 : AXLE ASSEMBLY Component Description : FRONT Component Part Number : 23057987 Supplier Identification : Component Manufacturer
Name : Dana Incorportated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024: Mack Trucks was notified by Dana
Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks
initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 24V-424
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024
Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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SEOCONTENT-END
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