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NHTSA Campaign Number: 18E091
Manufacturer Toyota
Motor Engineering & Manufacturing
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 544
Brake Hose may Rupture Causing Loss of Braking
Failure of a brake hose will reduce braking performance and increase the risk of a crash.
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain Toyota Racing Development (TRD) brake kits, part numbers PTR09-21111 and PTR09-52080, sold by Toyota as an optional accessory for model year 2008-2015 Scion xB, and 2011-2016 Scion tC vehicles. Over time, the brake hoses in these kits may fatigue and fail.
Remedy
Toyota will notify all known owners of the Scion xB and Scion tC vehicles upon which an involved optional TRD Brake Kit could have been installed. If the vehicle is equipped with one of the TRD brake kits, it will be replaced with a standard equipment brake kit, free of charge. The recall is expected to begin November 12, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is J0U.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Original Publication Date: September 20, 2018
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL J0U (Interim Notice)
(Interim J1U)
TRD Brake Kit Designed for:
2011 – 2016 Model Year Scion tC and
2008 – 2015 Model Year Scion xB
On September 20, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on TRD Brake Kits that were designed for 2011 – 2016 model year tC vehicles and 2008 – 2015 model year xB vehicles.
Condition
If an involved Scion tC or xB is equipped with an optional front wheel TRD brake kit, there is a possibility that the brake hoses installed as a part of this kit could become damaged over time. This condition could lead to reduced braking performance while driving, increasing the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this condition. All known owners of the Scion xB and Scion tC vehicles, on which an involved optional TRD brake kit could have been installed, will be notified by first class mail starting midNovember. If an involved TRD Brake Kit has been installed, Toyota will replace it with a standard equipment brake kit for that vehicle model. Separately, to ensure customer satisfaction, Toyota will be offering these owners compensation equivalent to the value of parts and labor for a new TRD brake kit.
Interim Inspection
If an owner requests assistance identifying if his/her vehicle is equipped with the TRD brake kit during the interim phase, the FAQ should be used to identify if the vehicle is so equipped. If it is determined that the vehicle IS NOT equipped with the optional TRD brake kit, the Op Code listed in the “Warranty Reimbursement Procedure” section should be submitted.
Covered Vehicles
There are 544 TRD Brake Kits which were installed at vehicle processing centers, by dealers, or sold over the counter that were designed for 2011 to 2016 Model Year Scion tC and 2008 to 2015 Model Year Scion xB.
| Component | Models | Model Year | Component Sales Start Date | Component Sales End Date |
| TRD Brake Kit | Scion tC | 2011 – 2016 | June 18, 2008 | March 27, 2018 |
| Scion XB | 2008 – 2015 | November 10, 2010 | March 27, 2018 |
To ensure all potential owners with these TRD brake kits are notified, approximately 331,600 vehicle owners will be notified of this Safety Recall.
Owner Letter Mailing Date
Toyota will begin to notify owners by mid-November 2018.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters.
Please note that only owners of 2011 to 2016 Model Year Scion tC and 2008 to 2015 Model Year Scion xB, which are compatible with the recalled equipment, will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory – Reminder
Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
As this is a Safety Recall of motor vehicle equipment, Dealers are NOT permitted deliver any TRD Brake Kits covered by this safety recall to customers as new or used equipment. If covered equipment is installed on a vehicle at your dealership, please complete this safety recall before delivering that vehicle to a customer.
As a reminder, the advisory from 49 Code of Federal Regulations §577.13 (provided above) covers new and used items of motor vehicle equipment.
TRD Brake Kits in Dealer Inventory
Remaining TRD brake kits (part number PTR09-52080 and PTR09-21111) in dealers’ parts inventory should be returned to their facing PDC through the monthly return process.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no vehicles that have a covered TRD Brake Kit installed are to be designated, sold, or delivered as a TCUV until this and all other applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Warranty Reimbursement Procedures
Loaner Vehicle Reimbursement Procedure
If a customer has a vehicle equipped with the TRD brake kit and requests a loaner vehicle or alternative transportation during the interim phase, a loaner vehicle or alternative transportation though Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day.
| Op Code | Description |
| LGG73A | Vehicle Rental 1-30 Days |
| LGG73B | Vehicle Rental 31-60 Days |
NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
|---|---|---|
| J1U001 | Not Equipped with TRD Brake Kit | 0.2 |
- Warranty claim filing will be available by 9/26/2018
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder
 |
| Examples: C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018. |
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL J0U (Interim Notice)
(Interim J1U)
TRD Brake Kit Designed for:
2011 – 2016 Model Year Scion tC and
2008 – 2015 Model Year Scion xB
Frequently Asked Questions
Original Publication Date: September 20, 2018
| Q1: | What is the condition? | |||||||||
| A1: | If an involved Scion tC or xB is equipped with an optional front wheel TRD brake kit, there is a possibility that the brake hoses installed as a part of this kit could become damaged over time. This condition could lead to reduced braking performance while driving, increasing the risk of a crash.
Q1a: What is the TRD A1a: The TRD | |||||||||
| Q2: | Are there any warnings that this condition exists? | |||||||||
| A2: | No. There are no warnings that this condition exists. However, if the condition occurs, a brake warning light may illuminate, the brake pedal may feel softer or “spongey,” and brake performance may be affected. | |||||||||
| Q3: | Can I determine if my vehicle is equipped with the TRD brake kit? | |||||||||
| A3: | Yes. The TRD brake kit is located at the front wheels of the vehicle. The brake calipers are red and have the TRD logo located on the side, as shown below.
 Q3a: What if I cannot determine what brakes my vehicle is equipped with? A3a: Any authorized Toyota | |||||||||
| Q4: | How many TRD High Performance Brake Kits are covered by this Safety Recall? | |||||||||
| A4: | There are 544 TRD Brake Kits which were installed at vehicle processing centers, by dealers, or sold over the counter. These kits were designed for 2011 to 2016 Model Year Scion tC and 2008 to 2015 Model Year Scion xB | |||||||||
| Q5: | What is Toyota going to do? | |||||||||
| A5: | Toyota is currently preparing the remedy for this condition. All known owners of the Scion xB and Scion tC vehicles, on which an involved optional TRD brake kit could have been installed, will be notified by first class mail starting mid-November. If an involved TRD Brake Kit has been installed, Toyota will replace it with a standard equipment brake kit for that vehicle model. Separately, to ensure customer satisfaction, Toyota will be offering these owners compensation equivalent to the value of parts and labor for a new TRD brake kit. | |||||||||
| Q6: | How many vehicle owners will be notified of this Safety Recall? | |||||||||
| A6: | To ensure all potential owners whose vehicles may be equipped with this TRD brake kit are notified, approximately 331,600 vehicle owners will be notified of this Safety Recall.
Q6a: Will owners of any other Lexus A6a: No, the TRD | |||||||||
| Q7: | What if I previously paid for repairs related to this Safety Recall? | |||||||||
| A7: | Reimbursement consideration instructions will be provided in the owner letter. | |||||||||
| Q8: | How will Toyota offer compensation to owners for the value of parts and labor for a new TRD brake Kit? | |||||||||
| A8: | Compensation instructions will be provided in the owner letter. | |||||||||
| Q9: | What if I have additional questions or concerns? | |||||||||
| A9: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. |
SAFETY RECALL J0U (Interim Notice)
September 20, 2018
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Defect Information Report and Chronology
September 20, 2018
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Recall Acknowledgement
October 12, 2018
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