| “This site contains affiliate links for which OEMDTC may be compensated” |
January 2, 2019 NHTSA CAMPAIGN NUMBER: 19V022000
Aerial Device May Rotate Unintentionally
If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
NHTSA Campaign Number: 19V022
Manufacturer Pierce
Manufacturing
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 994
Summary
Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
Remedy
Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce’s number for this recall is 74B295.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| Date: | February 15, 2019 |
| To: | Pierce Aftermarket & Product Support Team Members |
| From: | David Harrison |
| Distribution: | Pierce Dealer Network & Product Support Staff |
| RE: | NHTSA Campaign # 19V02 / Pierce Campaign # 74B295 Unintended Aerial Movement / Talking Points |
| Purpose: | The following Frequent Asked Questions (FAQ) document should be used to answer questions & concerns regarding the referenced NHTSA campaign with dealers or endcustomers. |
Frequently Asked Questions (FAQ):
Q: Can Pierce provide more insight into the nature of the concern that created this campaign activity?
A: Pierce discovered the concern of unintended aerial movement (a.k.a. “the concern”) on 3 of 886 nonAscendant platform aerial devices built between 2004 to 2018. Through various testing procedures & methods, Pierce was able to replicate the concern under the following conditions:
- A CommandZone™ II module was removed from the aerial device & placed in a cold chamber at temperatures below -40⁰ F. The concern was duplicated on a test stand repeatedly.
- Lower temperatures in the testing chamber correlated to higher frequency of the concern.
- As power ran through the module, the circuit board generated heat and got warmer, correlating to a lower frequency of the concern.
- The concern only occurred when completing an extend function of the aerial. The concern always manifests as a rotation of the aerial device to the right.
- In cases where the aerial device experienced unintended movement, the operator was able to activate the e-stop function successfully, ceasing movement of the device. After approximately 30 seconds, the e-stop can be turned-off and the aerial will resume normal functionality.
Q: How many Pierce aerial units are affected by this campaign action?
A: 886 non-Ascendant platform aerial devices, regardless of chassis, built between 2004 & 2018 are affected by this campaign action.
Q: Why is Pierce performing a software update versus replacement of the module in question?
A: Pierce created a new version of the software that operates the existing module. The software was testing at both high & low temperatures, and the concern did not occur.
Q: Should our department take the affected aerial(s) out-of-service?
A: Customers should use their discretion when determining whether a vehicle should remain in-service.
However, the following facts should be considered:
- Three (3) occurrences on 886 non-Ascendants platform aerials built between 2004 & 2018.
- Ability for operators to successfully activate the e-stop function to cease movement of the aerial. After 30 seconds, the e-stop can be turned-off and the aerial will resume normal functionality.
Q: If we experience an accident while operating the aerial device, will Pierce stand behind its product? A: Any unintended movement or accident while operating the vehicle should be reported to the local Pierce dealer. Pierce has an established process to document & record unintended movement or accidents, in partnership with the local dealer network. This process enables all parties to properly investigate the root cause of such events, ensuring affected vehicles are properly repaired & placed back in-service.
Proper set-up and operation of the aerial device is critical. Ensure operators are properly trained & educated on the proper methods & techniques to operate any aerial device.
Q: How quickly can my local dealer perform this action?
A: We will respond quickly. Software required to update existing CommandZone™ II controllers has been provided to the dealer network at no-charge. The Pierce dealer network also possesses the proper hardware & cable connectors to perform the software update. Pierce estimates the software update to take no more than one (1) hour to complete. The software update can be done on-site (your local department or fire station) or local Pierce dealership service center.
Q: Can we perform this campaign without a Pierce dealer?
A: No. The campaign requires the CommandZone™ II controller to be re-programmed with a new version of software by a certified Pierce Master Technician. The local Pierce dealer owns & maintains the necessary special tools (computer, software, cable connectors) & technical training to perform this campaign. These special tools & technical certifications are not available for purchase through the Pierce dealer network.
Q: Will we have to pay for this campaign action?
A: No. The local Pierce dealer will perform this update at no-charge to the customer.
Q: We have replaced CommandZone™ II controllers in the past. Are they eligible for reimbursement under this campaign action?
A: Yes. Provide the local Pierce dealer a copy of the original repair invoice, showing the owner’s name & addressed, vehicle identification number (VIN), Pierce job number, and complaint/cause/correction details for repairs made prior to this campaign. A Pierce representative will review the documents with the local Pierce dealer to determine eligibility for warranty reimbursement under this campaign action.
Q: How can we locate our local Pierce dealer?
A: Visit our website at www.piercemfg.com or call +1 (888)-974-3723 we can assist you via phone.
90 Affected Products
Vehicles
| PIERCE | ARROW XT | 2004-2018 |
| PIERCE | DASH | 2004-2018 |
| PIERCE | ENFORCER | 2004-2018 |
| PIERCE | IMPEL | 2004-2018 |
| PIERCE | QUANTUM | 2004-2018 |
| PIERCE | VELOCITY | 2004-2018 |
8 Associated Documents
Recall 573 Report- Amendment 2
RCLRPT-19V022-2220.PDF 212.652KB
Loading...
Reload document 
Open in new tab
Defect Notice 573 Report
RCLRPT-19V022-1662.PDF 212.622KB
Loading...
Recall Acknowledgement
RCAK-19V022-4422.pdf 245.262KB
Loading...
Recall Quarterly Report #1, 2019-1
RCLQRT-19V022-5438.PDF 211.133KB
Loading...
Recall 573 Report- Amendment 1
RCLRPT-19V022-4214.PDF 212.647KB
Loading...
Manufacturer Notices(to Dealers,etc)- Frequently Asked Questions
Loading...
Recall Quarterly Report #2, 2019-2
RCLQRT-19V022-2427.PDF 211.237KB
Loading...
Recall Quarterly Report #3, 2019-3
RCLQRT-19V022-3251.PDF 211.321KB
Loading...
Latest Recalls Documents
1 Associated Investigation
Unintended aerial platform movement
NHTSA ID: PE18009
Dated opened: August 21, 2018
This Preliminary Evaluation (PE) was opened August 21, 2018 based on 5 consumer complaints for unintended aerial platform movement on the subject vehicles. ODI complaint numbers 11101301, 11101303, 11101304, 11101305 and 11105134 allege there is a defect with the aerial ladder control mechanism that resulted unintended movement.
ODI conducted several field inspections, meeting with local fire houses and municipalities to better understand and witness the alleged defect. In addition, ODI met with Pierce and the Fleet Operations Manager of the Montgomery County Fire and Rescue Service’s Central Fleet to discuss the known complaints, possible attributing factors and vehicles to be tested/instrumented. On November 30, 2018 Pierce met with ODI staff at DOT headquarters and agreed that a safety defect existed on their vehicle aerial devices. The subject vehicles may unintentionally rotate right when a command to extend the aerial ladder is given. This unintentional movement is the result of faulty Random Access Memory (RAM) chip configuration on the aerial ladder controller. If the aerial device is operated in this manner it may contract an obstruction, potentially causing property damage or injury. In addition, it may hinder the ability to perform emergency functions as intended. The effected population includes 886 2004–2018 model year Pierce Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity fire trucks.
This Preliminary Evaluation is closed with Safety Recall 19V-022.
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Over 75 Years of Play: Tonka toys are proudly passed down through generations for over 75 years. Designed to foster imaginative play, Tonka is a trusted brand that connects generations of families and creates memories that last a lifetime.
- Tonka Tough: Trust the Tonka name for high-quality toys that last. Constructed with steel and sturdy plastic, the Steel Classics Mighty crane can withstand even the the heaviest of loads.
- Realistic Actions: Made Tonka tough and designed to last a lifetime, the Tonka Mighty Crane is made of cold-rolled steel, stands 23" high and is made with colorful and realistic detail . It rotates, lifts, and carries - just like a real crane!
- There is only 1 Tonka: Tonka inspires kids to put down their screens and get back to real play. Tonka’s sturdy trucks inspire active, open-ended playtime for kids either outdoors or in, instead of passive, stationary screen time.
- LARGE SCALE TRUCK: This 24 inch truck features a boom that extends up to 27 inches, lifts in the air up to 30 inches, and spins 360-degrees to tackle any construction challenge, no matter how big.
- LIGHTS AND SOUNDS: Watch as your toddler is transported to their very own construction zone when they activate the life like lights and sounds with a push of the buttons.
- JOYSTICK CONTROLLERS: Use the three joysticks to extend the boom, spin the cab, or raise and lower the cable. Perfect for stacking bricks, lifting debris or demolishing structures.
- ELECTRIC MOTOR: Send the truck forward or in reverse with the push of the buttons and watch it take off.
- 6 INCLUDED PIECES: Comes with scoop, hook, and wrecking ball that attach to the cable and three building bricks to enhance imaginative play.
- 【Lifelike Detail】High Quality & Great Details, According to the prototype design of the Construction machinery so that you will be able to experience the reality of the Engineering Machine at home. The Metal Die-cast crane looks like a real-life heavy-duty construction vehicle you typically see on a construction site with extremely detailed exterior. Excellent for role playing games and perfect for sandpits or in a pan of dried beans.
- 【Functions】Alloy truck, many joints can be moved, 360 degree rotatable maneuvering chamber,Can load small things to Walk, Forward and Back, Turn Left And Turn Right, Arm Can Rise Up And Fall Down Dumping goods. Love the material. Very heavy duty. This is not remote-controlled and does not have batteries.
- 【Provide Imagination】Realistic construction vehicles are suitable for the development of kid's imagination and hand coordination. suitable for indoor and outdoor play including bedrooms, kindergartens, nursery schools and playrooms to develop imagination and creativity. The perfect gift for birthday parties, festivals and holidays (Children’s Day, Christmas, Halloween, Thanksgiving & New Years).It is also great for decoration purposes, adding a personal touch to any room. Give your child a gift that creates endless happy moments
- 【Material】 Made of highest quality 80% Zinc alloy (except for rubber tires), Able to withstand violent beatings from children.
- 【Size】 Approx 7.87"(L) * 2.36"(W) * 3"(H) With Colorful Window Box, Can be the Gift. The Same can be Used as Home Decoration and Construction vehicle theme party decoration.
- Toy Truck: Toy crane truck for kids.
- Movable Parts: Hood opens, doors open, support legs fold, and extendable crane swivels with retractable hook.
- Realistic Features: Features lifelike lights and sounds!
- Age Recommendation: This toy truck is recommended for kids 3 years +.
- Batteries Included: 3 x AG13 batteries are required and included.
- Construction crane toy playset – Building your own city is even more fun with the LEGO City Yellow Mobile Construction Crane set for boys and girls ages 9 and up
- What’s in the box? – This LEGO City construction vehicle toy includes all kids need to build a detailed mobile crane, toy porta-potty and 4 LEGO construction worker minifigures
- LEGO City toys inspired by real vehicles and machines – Kids can fold out the support legs, pivot the cab, extend and rotate the boom 360°, and operate the hoist
- Building toy with fun accessories – This playset comes with LEGO minifigure accessories for pretend play, including a toy architectural blueprint, wrench, and walkie-talkie
- A creative gift for kids ages 9 and up – Make any day a special day when you give this LEGO playset as a gift for fans of cool construction toys
- [3 In 1 Construction Toys]: This is a 3-in-1 construction truck toy for kids, each part is easy to disassemble and assemble. Children can improve their moto skills and performance while playing the truck. Cool toy trucks for boys age 3-5
- [Multifunctional Toy Crane Trucks]: It is a funny toy trucks for boys. Rotatable console, retractable boom, adjustable length of the rope, and sound effects make it interesting for kids, kids can paly with it as a cran toy, bulldozer toy or dump truck toy, explore the fun of building. Funny Big trucks for boys age 4-7
- [Crane Toys for Boys]: Building crane truck toy, parents can play the truck with your lovely kids, set up the truck toghether, crane and transport something by the truck, play it indoor or outdoors. Spend time with your children to promote parent-child bonding. It is a gift crane toy for 3+ year old boys
- [Big Trucks for Boys]: Product Size: LxWxH (Inches): 22.5"x 5.31"x 22.5". Large Crane Trucks for more fun, get your kid this construction toys set
- [Sturdy and Safe Construction Trucks]: Non-toxic plastic with smooth edges, sturdy and safe for kids, just enjoy this big cran truck toy
- 【6 Channel Multi-function】RC crane truck can go forward/backward, turn left/right, up/down hook and boom, simulate light/sound. All of these make it look like a real crane you would see on a construction site. Real crane truck features make it more fun for kids!
- 【High Simulation Design】This RC crane truck is made of high quality plastic material, completely scaled down to the scale of a real truck, the car looks like a real truck. The powerful motor drive can handle complex road conditions.
- 【100 Feet Control Distance】 2.4Ghz long range radio control frequency range up to 100 feet. Compared with RC car, this RC construction crane is more fun and safe for kids to play.
- 【Extended Running Time】 This RC crane is equipped with 2 x 3.7V/500mAh rechargeable batteries and USB charging cable to extend the crane usage time. You can enjoy driving for about 60 minutes at a time (30 minutes per battery). You don't need to stop the entertainment because of dead batteries.
- 【Best Gift Choice】 This RC crane is the perfect toy gift for kids. Because it is open-ended play for hand-eye coordination and imagination development. Ready to use out of the box. This is definitely one of the favorite toy construction trucks for kids. Are you ready for such a surprise Christmas/Birthday gift?
- 1.Crane Toy Size:L×W×H:13.2×3.15×5.5(inches)，weight:1.61Ib.The boom of the toy crane truck can be extended to 19 inches long and raised to 16.5 inches high.
- 2.Crane Toy Material:Made of zinc alloy material + ABS
plastic. - 3.Crane Toy Features:With simulated sound and light, press the horn or press the front wheel to trigger the light and sound effects. The two doors can be opened,foldable rearview mirror.The crane can rotate nearly 360 degrees, with a telescoping hook and fold-out support legs, a telescoping adjustable boom for lowering and raising the crane, and an easy-to-use lever to raise the truck arm into place，There is also a turnable handle to adjust the raising and lowering of the hook.
- 4.Crane Toy Details:The crane toy has fine workmanship and rich details. It is based on the prototype design of crane construction machinery, allowing you to experience the realism of construction machinery. It is very suitable for cultivating children's hands-on ability, developing children's imagination and hand coordination.
- 5.Excellent Creative Gift:Crane toys suitable for children，can be used as birthday, Christmas and New Year gifts, this gift can not only make your children happy, but also learn construction knowledge in the process of playing, improve their hands-on ability and imagination. Great for indoor or outdoor play, it inspires kids to put down the screen in front of them and get back to the real game. It is an excellent choice for play, preschool education,adding more fun to children's play.
- Multifunctional Large Crane Truck Toy: The big truck toy for kids is designed with an air pump function, which can easily lift the racing car. The load-bearing machine can rotate 360°. The mechanical arm can be extended, moved up and down, and rotated left and right, to truly play the vehicle rescue scene, providing more fun for children. This crane truck toy set can well exercise children's hand-eye coordination and imagination.
- Value Driven Trucks Toy Set: This toddler truck toy for boys comes with a 14.2-inch friction-driven truck toy. Everything children need to build a traffic rescue scene is in it. In addition, The lifting arm of this 3-year-old boy toy can be extended and contracted, the handwheel controls the length of the lanyard, and the air is pumped and deflated to control the raising or lowering of the lifting arm. Equipped with an operating crane and an independent hook, it can crane different car models. Children will be thrilled to receive this toy truck gift.
- Simulation Sound and Light: This unique boy truck toy comes with three sound and light effects (batteries included). It has buttons that toddlers can use easily. Boys aged 3-5 can press the button above the truck to play sounds and turn on the lights. Simulate roadside rescue scenes with sound and light effects, this is an ideal big truck toy for kids, it will bring lots of joy and surprises and it is the perfect truck toy for boys and girls aged 3, 4, 5, 6, 7, 8.
- 14-inch Premium Truck Toy: This 14" big truck toy is made of high-quality plastic, non-toxic, and BRA-free. This tow truck toy for toddlers has rounded edges for safe play. In addition, this kids truck has a push-and-go function, which kids to push and drive easily, which could exercise kids' motor skills well.
- Ideal Gift for Kids 3+ Years Old: The toddler crane truck toy set comes with a beautiful gift box, which is a great gift for kids' birthdays, Thanksgiving, Children's Day, Christmas, Halloween, Thanksgiving, and New Year, and a top toy trailer gift for boys aged 3, 4, 5, 6, 7, 8. This big truck toy for kids is an ideal toy to improve children's hand-eye coordination, and imagination, stimulate creativity, and promote kids' development.
- QUALITY MATERIALS-Our remote control tower crane is made of high quality ABS plastic, sturdy and durable. Professional design brings you the most realistic tower crane working experience.
- PRODUCT INCLUDES-1 x Remote Control Crane Toy, 1 x 2.4Ghz Remote Controller, 2 x 800mAh 3.7v Rechargeable Batteries, 2 x USB Charging Cable, Extra Road Signs and Small Rocks (aa batteries included).
- FULL FUNCTION 7 CHANNELS-The remote control construction toy crane operates just like a real crane you would see on a building site. It can go forward/backward, turn left/right, boom up/down, simulate light/sound. All these make it look like a realcrane you see on a construction site.
- BEST PRESENT-The remote control crane toy is the best present for kids, it can cultivate your hands-on ability and give full play to your imagination, perfect for kids who love engineering construction.
- NO WORRIES-Quality and customer satisfaction are very important to us and we want to make your decision easy. If you have any questions or suggestions for improvement, please let us know and we'll get back to you with a satisfactory answer!
Last update on 2025-06-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.