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NHTSA Campaign Number: 18T016
Manufacturer Yokohama Tire Corporation
Components TIRES
Potential Number of Units Affected 529
Rubber Compound Causing Tread Separation/FMVSS 119
If the tread separates, the driver may experience a loss of control, increasing the risk of a crash.
Summary
Yokohama Tire Corporation (Yokohama) is recalling certain Yokohama RY023 tires, size 295/75R22.5 (14G), that have DOT date code 2318. The rubber compound may be incorrect, possibly resulting in the tread separating from the casing. As such, these tires fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 119, “New Pneumatic Tires-Other than Passenger Cars.”
Remedy
Yokohama has notified owners, and dealers will inspect and replace the tires, as necessary, free of charge. The recall began November 29, 2018. Owners may contact Yokohama customer service at 1-800-722-9888.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| TECHNICAL SERVICES BULLETIN | Yokohama RY023 Tread Separation | 11/20/18 |
Yokohama Tire Corporation is initiating a voluntary recall of certain RY023 tires. These tires may have been manufactured with an out-of-spec undertread compound and may separate in service. Yokohama will replace the subject tires at no charge to consumers.
| Tire Model | Tire Size | Yokohama Part Number | Eligible Tire DOT Serial |
|---|---|---|---|
| Yokohama RY023 | 295/75R22.5 14G | 02396 | FABTJAD2318 |
- What tire condition is involved?
The tires subject to this recall may have been produced with an improperly manufactured rubber compound. The rubber adhesion may be inadequate, resulting in a separation of the tread from the casing.
- What is the effect of this condition for driving safety?
The rubber adhesion may be inadequate, resulting in a separation of the tread from the tire casing. If a tire disablement occurs due to this condition while the vehicle is operating, there may be an increased risk of loss of vehicle control
If a single tire needs to be replaced, Yokohama will allow both tires on a steer axle to be replaced with new Yokohama tires. In the case of a dual assembly, Yokohama will allow both tires in the dual assembly to be replaced with new Yokohama tires.
- How do I process the removed tires for warranty reimbursement?
Submit the eligible removed tires under the Yokohama standard limited warranty procedures and state, “RY023 tread separation” on the Standard Warranty Claim Form as the reason for removal. Additional Standard Warranty Claim Forms can be requested by e-mail at marketingmaterials@yokohamatire.com.
Affix corresponding tire identification stickers to the tread portion of claim tires. For example, the sticker numbered G12345-1 would be placed on the tire listed as line item #1 on claim form number G12345. Sticker number G12345-2 would be placed on the tire listed as line item #2, and so on.
White copy of the Standard Warranty Claim Form is to be placed in an envelope and secured to the tire(s) or mailed separately to the Yokohama Campaign Service Center location. Tires may be shipped with other warranty submissions or separately by FedEx. For FedEx ground shipments please contact the recall campaign call center (contact info below).
If eligible tire(s) are confirmed by Yokohama, free replacement credit will be granted for identical Yokohama part (or part# 02391 at Yokohama’s discretion). Tread depth proration credit will be granted if non-Yokohama brand tires are installed. In addition to the regular warranty claim handling allowances defined in the Yokohama warranty claims procedure manual, a $30 per tire mounting allowance will also be credited.
Eligible tires and claim forms will be sent to:
Yokohama Campaign Service Center | 5925 Opus Drive Groveport, OH 43125.
- What is the “Eligible Time Period” for this recall?
Owners of eligible tires will receive a dated letter with instructions for the service campaign. Owners have 60 days from the date of the letter to take advantage of the free replacement policy. After the 60 day period, the Yokohama Standard Limited Warranty coverage and policy applies.
- How will owners of eligible tires be notified or become aware of this recall?
Notification letters will be sent to all registered and recorded owners of eligible tires. A public notice will be placed on Yokohamatruck.com.
- How can anyone find answers to questions?
Go to yokohamatruck.com to find this technical service bulletin, Yokohama dealer locations, etc.
- What if I need special assistance with this recall?
If you need our assistance, please call or text the Yokohama Campaign Call Center 1-800-7229888 or email at recall@yokohamatire.com. Consumer Affairs specialists are available from 6AM to 4PM PST, Monday through Friday.
Thursday, November 29, 2018
IMPORTANT SAFETY RECALL NOTICE
Dear Yokohama Tire Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Yokohama Tire Corporation (Yokohama) has decided that certain Yokohama RY023 295/75R22.5 14G tires . fail to conform to Federal Motor Vehicle Safety Standard No. 119 “New Pneumatic Tires Other than Passenger Cars”.
! I M P O R T A N T !
- Your Tire is being recalled
- You should contact your nearest Yokohama Tire Dealer to schedule an inspection of your tires
REASON FOR THIS RECALL
These tires, manufactured on June 16, 2018, were manufactured at Yokohama Tire Manufacturing Mississippi with an improperly manufactured rubber compound.
This is a safety-related defect due to the fact that the rubber adhesion may be inadequate, resulting in a separation of the tread from the tire casing. If a tire disablement occurs due to this condition while the vehicle is operating, there may be an increased risk of loss of vehicle control.
WHAT WE WILL DO
Yokohama will replace free of charge any tires subject to this recall with tires of comparable value. This replacement includes the cost of mounting and balancing the replacement tires. If a single tire needs to be replaced, Yokohama will allow both tires on a steer axle to be replaced with new Yokohama tires. In the case of a dual assembly, Yokohama will allow both tires in the dual assembly to be replaced with new Yokohama tires.
If you choose to replace your tires subject to this recall with another manufacturer’s tires, instead of receiving Yokohama replacement tires, Yokohama will offer a pro-rated tread depth credit of the original purchase price.
WHAT YOU SHOULD DO
Please contact your Yokohama tire dealer as soon as possible to arrange a service date and so the dealer may order the necessary replacement tires. Instructions for making this correction have been sent to your dealer and the replacement tires are available in Yokohama’s inventory. The labor time necessary to perform this service correction is approximately 30 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process the replacement of your tires.
Your Yokohama tire dealer is best equipped to obtain parts and provide service to ensure that your tires are replaced as promptly as possible. If, however, your dealer does not remedy this condition within three (3) days, we recommend you contact the Yokohama’s customer service by calling 1-800-722-9888 or recall@yokohamatire.com.
If you no longer own this tire, please forward to Yokohama the information of the new owner, by contacting Yokohama customer service at 1-800-722-9888, or recall@yokohamatire.com , or by visiting our website at www.yokohamatruck.com.
If you have further questions or concerns, contact Yokohama customer service by calling 1-
800-722-9888, or recall@yokohamatire.com , or visit our website at www.yokohamatruck.com/commercial/owners-circle/recalls.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations
If you have already paid to have your tire replaced for this condition, you may be eligible for reimbursement of the charges you paid for the replacement. To learn more about what you need to do to obtain reimbursement, contact Yokohama customer service by calling 1-800-722-9888, or recall@yokohamatire.com , or visit our website at www.yokohamatruck.com/commercial/owners-circle/recalls.
If after having attempted to take advantage of this recall you believe you have not been able to have your tire remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern
November 20, 2018
IMPORTANT SAFETY RECALL NOTICE
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
All questions regarding this recall should be directed to Yokohama Tire Corporation toll free at 1-800-722-9888 or recall@yokohamatire.com.
To: All Yokohama Dealers
Yokohama Tire Corporation has determined that a safety defect exists in certain Yokohama RY023 295/75R22.5 14G tires. These tires were manufactured at Yokohama Tire Manufacturing Mississippi on June 16, 2018.
This defect is related to an improperly manufactured rubber compound. The rubber adhesion may be inadequate, resulting in a separation of the tread from the tire casing. If a tire disablement occurs due to this condition while the vehicle is operating, there may be an increased risk of loss of vehicle control.
Registered tire owners will be notified by mail about the recall and will be instructed to contact their local dealer for return and replacement. There is no cost to owners for the recall.
IDENTIFYING THE TIRES
The subject tires are RY023 295/75R22.5 14G tires manufactured on June 16, 2018. They can be identified by the 11-digit TIN FABT JAD 2318.
WHAT YOU CAN DO
Dealers are asked to identify and return to Yokohama Tire Corporation any tires subject to this recall that they may have in stock. Please be reminded that it is a violation of Federal law for you to sell or lease the RY023 295/75R22.5 14G tires covered by this notification. Substantial civil penalties apply to violations of this law.
Dealers are also asked to assist end-users in identifying if they have tires subject to this recall on their vehicles. If tires subject to this recall are found on the end-users vehicle, dealers are asked to remove these tires and replace them with Yokohama or other brand tires of comparable value.
Below are the suggested replacement scenarios for replacing the subject tires on a single vehicle:
- If a single tire needs to be replaced, Yokohama will allow both tires on a steer axle to be replaced with new Yokohama tires.
- In the case of a dual assembly, Yokohama will allow both tires in the dual assembly to be replaced with new Yokohama tires.
WHAT WE WILL DO
Yokohama will compensate dealers for the inspection and replacement of all tires subject to this recall, as well as for any tires not subject to this recall but require replacement according to the scenarios described above.
If eligible tire(s) are confirmed by Yokohama, free replacement credit will be granted for identical Yokohama tires (or 16H tires, at Yokohama’s discretion). Tread depth proration credit will be granted if non-Yokohama brand tires are installed. In addition to the regular warranty claim handling allowances defined in the Yokohama warranty claims procedure manual, a $30 per tire mounting allowance will also be credited.
RETURNING TIRES TO YOKOHAMA
Dealers are asked to fill out claim forms as they would with all other warranty returns with the words “RY023 Tread Separation” written in the description field. Refer to the Yokohama RY023 Tread Separation Technical Services Bulletin for further shipping instructions (https://www.yokohamatruck.com/commercial/tires-101/tech-servicebulletins).
Owners of eligible tires will receive a dated letter with instructions for the service campaign. Owners have 60 days from the date of the letter to take advantage of the free replacement policy. After the 60 day period, the Yokohama Standard Limited Warranty coverage and policy will apply.
CONTACTING YOKOHAMA
Yokohama Tire Corporation encourages all dealers, owners and purchasers of Yokohama products who have questions or safety concerns relating to this recall to contact Yokohama toll free at 1-800-722-9888 or recall@yokohamatire.com.
RY023 Notification Letter to Dealers-Rev.20181120
Yokohama RY023 Tread Separation
11/20/18
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Owner Notification Letter
November 29, 2018
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Manufacturer Notices
November 20, 2018
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Recall Acknowledgement
December 3, 2018
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