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March 5, 2019
Odometer Reads Kilometers but Displays as Miles
The odometer failing to register the correct distance travelled could cause driver confusion, as well as possible incorrect assumptions about driver speed. An incorrect speed assumption may increase the risk of crash.
NHTSA Campaign Number: 19V171
Manufacturer Daimler Trucks North America LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 361
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Western Star
4700 and 4900 trucks. The vehicles are accumulating distance in kilometers, but the odometer display is labeled as being miles. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Control and Displays.”
Remedy
DTNA will notify owners, and dealers will replace the speedometer, free of charge. The recall began April 29, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-812.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Recall Campaign
April 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Subject: Western Star
Odometers
Models Affected: Specific Western Star 4700 and 4900 model vehicles manufactured August 23, 2018, through February 7, 2019, with certain Pacific Insight Electronics speedometers.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
There are approximately 350 vehicles involved in this campaign.
On specific MPH odometers, distance traveled is accumulated in kilometers, but the dial is labeled miles. The primary unit of measurement on these vehicles should be miles. If the odometer fails to register the correct distance then it could lead to driver confusion, and inspections and maintenance could occur sooner than needed, as well as possible incorrect assumptions about driver speed. An incorrect speed assumption increases the risk of crash. The odometer fails to meet the requirements of FMVSS 101 Table 2, “Indentifiers for controls, Telltales, and indicators with No Color or Illumination Requirements”.
The affected speedometers will be replaced with a new MPH speedometer.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL812, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL812
Campaign Number | Part Description | Part Number | Qty. per Vehicle |
FL812A,C | SPEEDOMETER, MPH/KPH, BRIGHT | A22-76315-005 | 1 ea |
FL812B | SPEEDOMETER, MPH/KPH, BLACK | A22-76315-004 | 1 ea |
FL812A-C | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
FL812A-C | Inspect Speedometer/Odometer | 0.2 | 996-R064A | 06-Inspect |
Inspect and Replace Speedometer/Odometer | 0.6 | 996-R064B | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL812-A, FL812-B, etc.).
- In the Primary Failed Part Number field, enter 25-FL812-000.
- In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is 003-002-001 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customerโs paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory may be returned as noted for U.S. and Canadian dealers. Export locations will pay freight to return kits. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the ownerโs vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: Western Star Odometers
for the Notice to U.S. Customers:This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
for the Notice to Canadian Customers: This notice is sent to you in accordance with the Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star
Truck Sales Inc., has decided that a defect that relates to motor vehicle safety exists on specific Western Star
4700 and 4900, model vehicles manufacture August 23, 2018, through February 7, 2019, with certain Pacific Insight Electronics speedometers.
On specific MPH odometers, distance traveled is accumulated in kilometers, but the dial is labeled miles. The primary unit of measurement on these vehicles should be miles. If the odometer fails to register the correct distance then it could lead to driver confusion, and inspections and maintenance could occur sooner than needed, as well as possible incorrect assumptions about driver speed. An incorrect speed assumption increases the risk of crash. The odometer fails to meet the requirements of FMVSS 101 Table 2, “Indentifiers for controls, Telltales, and indicators with No Color or Illumination Requirements”.
The affected speedometers will be replaced with a new MPH speedometer.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select โContact,โ scroll down to โFind a Dealer,โ and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: (800) 424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks
North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: Speedometer/Odometer Inspectionand Replacement
Models Affected: Specific Western Star 4700 and 4900 model vehicles manufactured August 23, 2018, through February 7, 2019, with certain Pacific Insight Electronics speedometers.
Work Instructions
- Check the base label (Form WAR259) for a completion sticker for FL812 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.
- Park the vehicle, shut down the engine, and apply the parking brakes. Chock the tires.
NOTE: To help maintain a record of the total distance for the vehicle, an additional base label (Form WAR259) will be used to record the existing odometer reading. This label will be placed in the driverโs side door jamb.
- Attach a base label (Form WAR259) to the driverโs side door jamb. In the left-hand column on the first row of the sticker, note the date and in the right hand column list FL812. In the left-hand column on the second row, write in the words “Odometer reading.” In the right hand column write the odometer reading from the current speedometer gauge.
- For vehicles with Detroitยฎ engines, continue with the next step. For vehicles with Cummins
ยฎ engines, go to step 6.
- Verify that the speedometer/odometer is operating normally (Detroit engines).
5.1 Connect the vehicle to DiagnosticLink.
5.2 Turn the ignition switch on and allow DiagnosticLink to connect to vehicle modules.
5.3 Select the “Identification” tab, and the “Common” view, then scroll to the Common Powertrain Controller (CPC). See Fig. 1.
Fig. 1, DiagnosticLink
5.4 Record the odometer reading for the CPC located under “Vehicle Identification.” Compare the CPC odometer reading to the speedometer odometer.
If the CPC odometer and speedometer odometer readings match, no further action is necessary. Turn the ignition off, disconnect the vehicle from DiagnosticLink, and go to step 21.
If the CPC odometer and speedometer odometer readings do not match, turn ignition off, disconnect the vehicle from DiagnosticLink, and go to step 7 for replacement of the speedometer gauge.
- Verify that the speedometer/odometer is operating normally (Cummins
engines).
6.1 Connect to vehicle using Cummins Insiteโข. See Fig. 2.
Fig. 2, Cummins Insite
6.2 Turn the ignition switch on and allow Cummins Insiteโข to connect to the engine ECM.
6.3 Select “Trip Information,” Then review “All Trips,” “Distance,” and “ECM Distance.”
6.4 Record the ECM odometer (ECM Distance). Compare the ECM odometer reading to the speedometer odometer.
If the ECM odometer and speedometer odometer readings match, no further action is necessary. Turn the ignition off, disconnect the vehicle from Cummins Insite, and go to step 21.
If the ECM odometer and speedometer odometer readings do not match, turn the ignition off, disconnect the vehicle from Cummins Insite, and continue with step 7 for replacement of the speedometer gauge.
- Disconnect the batteries.
- Lower the steering wheel to its lowest position.
- Open the main instrument dash panel by removing the four fasteners. See Fig. 3. Tip the instrument panel forward to access the rear of the gauges.
Fig. 3, Main Instrument Dash Panel Fasteners
- Unplug the connectors from the back of the speedometer. See Fig. 4.
- Place a gauge removal tool over the retaining ring. See Fig. 5.
Fig. 5, Gauge Removal Tools
- Speedometer/Odometer, front view.
- Speedometer/Odometer, back view.
- 6-Way Harness Connector 2. 4-Way Harness Connector
- 4-Way Harness Connector
- Product Label
Fig. 4, Rear View of Gauges
- Insert the end of a hand ratchet into the end of the removal tool and unscrew the retaining ring.
- Remove the speedometer from the dash panel.
- Insert the new speedometer into the dash panel and align the index tab with the slot in the panel.
- Slide the retaining ring onto the back of the gauge and tighten it finger-tight.
- Place the appropriate gauge removal tool over the retaining ring, and using a small torque wrench inserted into the end of the removal tool, tighten the ring to 35 lbfยทin (40 Nยทcm).
Over-tightening of the gauge retaining ring will cause the retaining ring to weld to the gauge, making it impossible to remove the gauge without damaging it.
- Plug the connectors into the back of the speedometer.
- Connect the batteries.
- Test the odometer/speedometer for proper operation.
- Close the instrument panel and secure with the four fasteners.
- Clean a spot on the base label (Form WAR259), write recall number FL812 on a blank red completion sticker (Form WAR260), and attach it to the base label.
SEOCONTENT-START
Objet : Odomรจtres Western Star
Modรจles concernรฉs : Certains modรจles de vรฉhicules Western
Star 4700 et 4900 construits entre le 23 aoรปt 2018 et le 7 fรฉvrier
2019, รฉquipรฉs de certains indicateurs de vitesse Pacific Insight
Electronics.
Renseignements gรฉnรฉraux
Au nom de sa filiale ร propriรฉtรฉ exclusive Western Star Truck Sales Inc., Daimler Trucks
North America LLC
(DTNA) a dรฉterminรฉ quโune dรฉfectuositรฉ reliรฉe ร la sรฉcuritรฉ du vรฉhicule moteur existe pour les vรฉhicules
mentionnรฉs ci-dessus.
Cette campagne couvre environ 350 vรฉhicules.
Pour certains compteurs kilomรฉtriques MPH, la distance parcourue sโaccumule en kilomรจtres, mais le cadran
lโindique en miles. Lโunitรฉ de mesure primaire pour ces vรฉhicules doit รชtre en miles. Si le compteur kilomรฉtrique
ne parvient pas ร enregistrer la bonne distance, le conducteur peut รชtre embรชtรฉ et des inspections et un
entretien peuvent รชtre nรฉcessaires plus tรดt que prรฉvu. De plus, le conducteur peut mal interprรฉter sa vitesse. Si
la vitesse est mal interprรฉtรฉe, le risque dโaccident est accru. Le compteur kilomรฉtrique ne respecte pas les
exigences de la FMVSS 101 Tableau 2 : ยซ Indentifiers for controls, Telltales, and indicators with No Color or
Illumination Requirements ยป (Indicateurs de contrรดles, de voyants et indicateurs sans couleur ou exigences
relatives ร lโรฉclairement).
Les indicateurs de vitesse en cause seront remplacรฉs par de nouveaux compteurs de vitesse MPH.
Rรฉparations supplรฉmentaires
Les concessionnaires doivent terminer toutes les campagnes de rappel et dโintervention de service en cours
avant la vente ou la livraison dโun vรฉhicule. Les concessionnaires seront responsables de tout dommage
progressif rรฉsultant de leur nรฉgligence dans lโexรฉcution des campagnes avant la vente ou la livraison dโun
vรฉhicule.
Les propriรฉtaires pourraient รชtre responsables de tout dommage progressif rรฉsultant de leur nรฉgligence dans
lโexรฉcution des campagnes dans un dรฉlai raisonnable aprรจs rรฉception de lโavis.
Instructions pour le travail ร effectuer
Consultez les instructions de travail ci-jointes. Avant dโentreprendre la campagne, vรฉrifiez si le vรฉhicule est muni
dโun autocollant de parachรจvement (formulaire WAR260).
Piรจces de remplacement
Les piรจces de rechange sont maintenant disponibles et peuvent รชtre commandรฉes par numรฉro(s) de piรจces(s),
figurant dans la liste ci-dessous, auprรจs de votre Centre de distribution de piรจces impliquรฉ.
Si nos dossiers indiquent que votre รฉtablissement concessionnaire a commandรฉ des vรฉhicules ciblรฉs par la
campagne numรฉro FL812, une liste des clients et des numรฉros dโidentification de vรฉhicules sera disponible
dans OWL. Veuillez consulter cette liste lors de la commande des piรจces pour ce rappel.
Tableau 1 – Piรจces de remplacement pour la campagne FL812
Numรฉro de
campagne Description de la piรจce Numรฉro de piรจce Qtรฉ par
vรฉhicule
FL812A, C SPEEDOMETER, MPH/KPH, BRIGHT A22-76315-005 1 chacune
FL812B SPEEDOMETER, MPH/KPH, BLACK A22-76315-004 1 chacune
FL812A-C BLANK COMPLETION STICKER WAR260 1 chacune
Table 1
Daimler Trucks
North America LLC Recall Campaign
Avril 2019
FL812A-C
NHTSA nยบ 19V-171
Transport Canada nยบ 2019-196
Page 1
Piรจces retirรฉes
Concessionnaires du Canada et des รtats-Unis, veuillez suivre les instructions de suivi dโexpรฉdition des piรจces
dรฉfectueuses sous garantie pour le traitement de toutes les piรจces retirรฉes. Distributeurs ร lโexportation, sauf
avis contraire, veuillez dรฉtruire les piรจces retirรฉes.
Allocation forfaitaire de main-dโoeuvre
Tableau 2 – Allocation forfaitaire de main-dโoeuvre
Numรฉro de
campagne Procรฉdure Temps allouรฉ
(heures) Code SRT Action corrective
FL812A-C
Inspectez lโindicateur de vitesse / le compteur
kilomรฉtrique
0,2 996-R064A 06 – Inspection
Inspecter et remplacer lโindicateur de vitesse /
le compteur kilomรฉtrique
0,6 996-R064B
12 – Campagne/rappel
volontaire de rรฉparation
Table 2
IMPORTANT : Une fois le rappel terminรฉ, trouvez lโรฉtiquette de parachรจvement de base ร lโemplacement appropriรฉ
sur le vรฉhicule et apposez lโautocollant rouge de parachรจvement fourni dans la trousse de rappel (formulaire
WAR260). Si le vรฉhicule nโa pas dโรฉtiquette de parachรจvement de base, nettoyez un emplacement appropriรฉ
sur le vรฉhicule et apposez-y dโabord lโรฉtiquette de parachรจvement de base (formulaire WAR259). Si une
trousse de rappel nโest pas requise ou si aucun autocollant de parachรจvement ne se trouve dans la trousse,
inscrivez le numรฉro de rappel sur un autocollant vierge et apposez-le sur lโรฉtiquette de parachรจvement de base.
Demandes de remboursement
Vous serez remboursรฉ pour vos piรจces, votre main-dโoeuvre et la manutention (prix au dรฉbarquement pour les
distributeurs ร lโexportation) en soumettant votre demande de remboursement par lโentremise du systรจme de
garanties dans les 30 jours suivant lโexรฉcution complรจte de cette campagne. Veuillez indiquer les
renseignements suivants dans OWL :
โข Le type de demande est Campagne de rappel.
โข Dans le champ Campagne, saisissez le numรฉro de campagne et le code dโรฉtat pertinent (par ex.
FL812-A, FL812-B, etc.).
โข Dans le champ Numรฉro de la principale piรจce dรฉfectueuse, saisissez 25-FL812-000.
โข Dans le champ Piรจces, saisissez le(s) numรฉro(s) de trousse ou de piรจce appropriรฉ(s), comme il est indiquรฉ
dans le tableau Piรจces de remplacement.
โข Dans le champ Labor (Main-dโoeuvre), commencez par saisir le temps normalisรฉ de rรฉparation (SRT) appropriรฉ,
comme indiquรฉ sur le tableau des allocations forfaitaires de main-dโoeuvre. Une allocation de 0,3
heure sera automatiquement ajoutรฉe sous le code SRT 939-6010A pour le temps imparti aux tรขches administratives.
โข Le code VMRS des composants est 003-002-001 et le code de cause est A1 – Campagne.
โข รtats-Unis et Canada — Remboursement pour rรฉparations antรฉrieures. Lorsquโun client sโinforme ร
propos du remboursement, veuillez procรฉder comme suit :
โข Acceptez la documentation de la rรฉparation antรฉrieure.
โข Effectuez une vรฉrification sommaire des documents du client pour voir si la rรฉparation est admissible
ร un remboursement. (Reportez-vous ร la rubrique ยซ Copie de la lettre au propriรฉtaire ยป dans
ce bulletin pour obtenir des directives de remboursement.)
โข Soumettez une demande de prรฉapprobation de rappel dans OWL pour un obtenir une dรฉcision.
โข Saisissez le montant approuvรฉ pour votre demande de remboursement dans la section Autres frais.
Daimler Trucks
North America LLC Recall Campaign
Avril 2019
FL812A-C
NHTSA nยบ 19V-171
Transport Canada nยบ 2019-196
Page 2
โข Joignez la documentation ร la requรชte de prรฉapprobation.
โข Si la demande est approuvรฉe, soumettez un justificatif de demande de remboursement pour la prรฉapprobation.
โข Remboursez le montant appropriรฉ au client.
IMPORTANT : Vous devez consulter OWL avant dโeffectuer ce rappel afin de vous assurer que le vรฉhicule est
effectivement concernรฉ et que la campagne nโest pas dรฉjร terminรฉe. Vรฉrifiez รฉgalement si un autocollant de
parachรจvement est prรฉsent avant de commencer le travail.
Les concessionnaires du Canada et des รtats-Unis peuvent contacter le Service des campagnes de garanties
sur le site Web DTNAConnect.com/WSC ou appeler le Centre dโassistance ร la clientรจle au 1-800-385-4357
aprรจs les heures normales de bureau, pour toute question ou demande de renseignements supplรฉmentaires.
Distributeurs ร lโexportation, soumettez une demande en ligne ou contactez le directeur du service aprรจs-vente
de votre concessionnaire International.
Concessionnaires du Canada et des รtats-Unis : Pour retourner les inventaires de trousses en surplus associรฉs
ร cette campagne, les concessionnaires amรฉricains doivent soumettre une autorisation de retour de piรจce
(PAR) au PDC de Memphis. Les concessionnaires canadiens doivent soumettre une autorisation de retour de
piรจce (PAR) ร leur centre de distribution de piรจces (PDC). Toutes les trousses doivent รชtre en รฉtat adรฉquat
pour la revente. Les demandes PAR doivent inclure le numรฉro de la facture dโachat originale. Distributeurs ร
lโexportation : Les stocks excรฉdentaires des concessionnaires amรฉricains et canadiens peuvent รชtre retournรฉs
comme indiquรฉ. Les points dโexportation paieront le fret pour retourner les trousses. Distributeurs ร lโexportation
: Les stocks en trop ne peuvent pas รชtre retournรฉs.
La lettre avisant les propriรฉtaires de vรฉhicules canadiens et amรฉricains est jointe, ร titre de rรฉfรฉrence.
Veuillez prendre note que la National Traffic and Motor Vehicle Safety Act, tel que modifiรฉ (Titre 49, Code des
รtats-Unis, chapitre 301), exige que le ou les vรฉhicules du propriรฉtaire soient rรฉparรฉs dans un dรฉlai raisonnable
aprรจs que les piรจces sont mises ร votre disposition. Le rรจglement stipule que le fait de ne pas rรฉparer un
vรฉhicule dans les 60 jours suivant lโoffre de rรฉparation constitue une preuve prima facies de dรฉlai non
raisonnable. Toutefois, des circonstances particuliรจres peuvent raccourcir la pรฉriode de 60 jours. Le fait de
nรฉgliger de rรฉparer un vรฉhicule dans un dรฉlai raisonnable peut entraรฎner lโobligation de (a) remplacer sans frais
le vรฉhicule par un autre vรฉhicule identique ou raisonnablement รฉquivalent, ou (b) rembourser la totalitรฉ du prix
dโachat, moins une allocation de dรฉprรฉciation raisonnable. Le rรจglement interdit รฉgalement aux
concessionnaires de revendre un vรฉhicule sans y avoir effectuรฉ toutes les rรฉparations de rappel en instance.
Tout loueur est รฉgalement tenu dโenvoyer une copie de lโavis de rappel ร ses locataires dans les dix (10) jours.
Tout fabricant secondaire doit faire suivre cet avis ร ses distributeurs et points de vente au dรฉtail dans les cinq
jours ouvrables.
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Copie de lโavis aux propriรฉtaires
Objet : Odomรจtres Western Star
Cet avis vous a รฉtรฉ envoyรฉ conformรฉment aux exigences de la National Traffic and Motor Vehicle Safety Act.
Au nom de sa filiale ร cent pour cent Western Star Truck Sales Inc., Daimler Trucks
North America LLC a
dรฉterminรฉ quโune dรฉfectuositรฉ reliรฉe ร la sรฉcuritรฉ du vรฉhicule moteur existe pour certains vรฉhicules Western
Star 4700 et 4900 construits entre le 23 aoรปt 2018 et le 7 fรฉvrier 2019, รฉquipรฉs de certains indicateurs de
vitesse Pacific Insight Electronics.
Pour certains compteurs kilomรฉtriques MPH, la distance parcourue sโaccumule en kilomรจtres, mais le cadran
lโindique en miles. Lโunitรฉ de mesure primaire pour ces vรฉhicules doit รชtre en miles. Si le compteur kilomรฉtrique
ne parvient pas ร enregistrer la bonne distance, le conducteur peut รชtre embรชtรฉ et des inspections et un
entretien peuvent รชtre nรฉcessaires tรดt que prรฉvu. De plus, le conducteur peut mal interprรฉter sa vitesse. Si la
vitesse est mal interprรฉtรฉe, le risque dโaccident est accru. Le compteur kilomรฉtrique ne respecte pas les
exigences de la FMVSS 101 Tableau 2 : ยซ Indentifiers for controls, Telltales, and indicators with No Color or
Illumination Requirements ยป (Indicateurs de contrรดles, de voyants et indicateurs sans couleur ou exigences
relatives ร lโรฉclairement).
Les indicateurs de vitesse en cause seront remplacรฉs par de nouveaux compteurs de vitesse MPH.
Veuillez contacter un concessionnaire autorisรฉ de Daimler Trucks North America afin de prendre les
dispositions nรฉcessaires pour effectuer le rappel et pour vous assurer que les piรจces sont disponibles chez
votre concessionnaire. Pour trouver un concessionnaire autorisรฉ, effectuez une recherche en ligne sur le site
Web www.Daimler-TrucksNorthAmerica.com. ร lโonglet ยซ Menu ยป, sรฉlectionnez ยซ Contact ยป, faites dรฉfiler les
options vers le bas jusquโร ยซ Find a Dealer ยป (Rechercher un concessionnaire), puis sรฉlectionnez la marque
appropriรฉe. Le rappel prendra environ une heure et sera effectuรฉ gratuitement.
Vous pourriez รชtre responsables de tout dommage progressif rรฉsultant de votre nรฉgligence dans lโexรฉcution du
rappel dans un dรฉlai raisonnable aprรจs rรฉception de lโavis.
Si vous nโรชtes pas le propriรฉtaire du ou des vรฉhicules dont les numรฉros dโidentification apparaissent sur lโavis
de rappel, veuillez retourner lโavis au Service des campagnes de garanties avec tous les renseignements dont
vous disposez qui pourraient nous aider ร identifier le propriรฉtaire actuel. Le loueur est รฉgalement tenu par la
loi fรฉdรฉrale de faire parvenir cet avis au locataire dans les 10 jours. Si vous รชtes un fabricant secondaire, la loi
fรฉdรฉrale exige que vous fassiez suivre cet avis ร vos distributeurs et dรฉtaillants dans les cinq ouvrables. Si
vous avez payรฉ pour faire corriger le problรจme traitรฉ dans ce rappel avant de recevoir cet avis, vous pourriez
รชtre admissible ร un remboursement. Veuillez consulter le verso de cet avis pour obtenir des dรฉtails.
Si vous avez des questions ร propos de ce rappel, ou avez besoin de plus de renseignements, veuillez
contacter le Service des campagnes de garantie au 1-800-547-0712 entre 7 h et 16 h, heure du Pacifique, du
lundi au vendredi, envoyez un courriel ร DTNA.Warranty.Campaigns@Daimler.com, ou appelez le Centre
dโassistance ร la clientรจle au 1-800-385-4357 aprรจs les heures normales de bureau. Sโil est impossible de faire
corriger la dรฉfectuositรฉ gratuitement et dans un dรฉlai raisonnable, vous pourriez porter plainte ร lโadministrateur,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 ou
encore appeler la ligne dโassistance Vehicle Safety au 1-888-327-4236 (TTY : 1-800-424-9153) ou visiter le site
Web https://www.safercar.gov.
Nous sommes dรฉsolรฉs pour tout inconvรฉnient pouvant rรฉsulter de cette activitรฉ, mais nous sommes certains
que vous comprenez notre intรฉrรชt dans la sรฉcuritรฉ des vรฉhicules motorisรฉs.
SERVICE DES CAMPAGNES DE GARANTIE
Piรจce jointe
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Remboursement au client pour des
rรฉparations effectuรฉes avant le rappel
Si vous avez dรฉjร payรฉ pour corriger le problรจme traitรฉ dans ce rappel, vous pourriez รชtre admissible ร un
remboursement.
Les demandes de remboursement peuvent inclure les piรจces et la main-dโoeuvre. Le remboursement peut รชtre
limitรฉ au montant que la rรฉparation aurait coรปtรฉ si elle avait รฉtรฉ effectuรฉe par un concessionnaire autorisรฉ
Daimler Trucks North America LLC. Les documents suivants doivent รชtre prรฉsentรฉs ร votre concessionnaire
pour faire une demande de remboursement.
Veuillez fournir des copies originales ou trรจs lisibles de tous les reรงus, factures et bons de rรฉparation qui
doivent indiquer :
โข Le nom et lโadresse de la personne qui a payรฉ pour les rรฉparations
โข Le numรฉro dโidentification du vรฉhicule (NIV) qui a รฉtรฉ rรฉparรฉ
โข La nature du problรจme, la rรฉparation effectuรฉe et la date de lโintervention
โข Le nom de la personne qui a rรฉparรฉ le vรฉhicule
โข Le coรปt total rรฉclamรฉ pour les rรฉparations
โข Une preuve de paiement de la rรฉparation (comme le recto et le verso dโun chรจque oblitรฉrรฉ ou un reรงu de
carte de crรฉdit)
Le remboursement sera effectuรฉ par chรจque de votre concessionnaire Daimler Trucks North America LLC.
Veuillez discuter de cette question avec votre concessionnaire autorisรฉ Daimler Trucks North America LLC.
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Instructions pour le travail ร effectuer
Objet : Inspection et remplacement de
lโindicateur de vitesse / compteur kilomรฉtrique
Modรจles concernรฉs : Certains modรจles de vรฉhicules Western
Star 4700 et 4900 construits entre le 23 aoรปt 2018 et le 7 fรฉvrier
2019, รฉquipรฉs de certains indicateurs de vitesse Pacific Insight
Electronics.
Instructions pour le travail ร effectuer
1. Vรฉrifiez lโรฉtiquette de base (formulaire WAR259) pour voir si elle comporte un autocollant de parachรจvement
(formulaire WAR260) pour le rappel FL812 indiquant que ce travail a dรฉjร รฉtรฉ effectuรฉ. Lโรฉtiquette de
base est gรฉnรฉralement placรฉe sur la portiรจre du cรดtรฉ passager, ร environ 30 cm (12 po) en dessous du loquet
de portiรจre. Si un autocollant de parachรจvement est prรฉsent, aucun travail nโest requis. Si aucun autocollant
de parachรจvement nโest prรฉsent, passez ร lโรฉtape suivante.
2. Stationnez le vรฉhicule, coupez le moteur et engagez le frein de stationnement. Calez les roues.
REMARQUE : Afin de conserver lโenregistrement de la distance totale parcourue par le vรฉhicule, une รฉtiquette
de base (formulaire WAR259) supplรฉmentaire sera utilisรฉe pour enregistrer la lecture existante du compteur kilomรฉtrique.
Cette รฉtiquette sera placรฉe dans le piรฉdroit de la porte, cรดtรฉ conducteur.
3. Apposez une รฉtiquette de base (formulaire WAR259) au montant de la porte, cรดtรฉ conducteur. Dans la colonne
de gauche, sur la premiรจre ligne de lโรฉtiquette, notez la date et dans la colonne de droite, inscrivez
FL812. Dans la colonne de gauche, sur la deuxiรจme ligne, รฉcrivez ยซ Lecture du compteur kilomรฉtrique ยป.
Dans la colonne de droite, inscrivez la lecture du compteur kilomรฉtrique en vous fiant ร la jauge de
lโindicateur de vitesse.
4. Pour les vรฉhicules avec un moteur Detroitยฎ, passez ร la prochaine รฉtape. Pour les vรฉhicules avec un moteur
Cumminsยฎ, passez ร lโรฉtape 6.
5. Vรฉrifiez le bon fonctionnement du compteur de vitesse ou du compteur kilomรฉtrique (moteur Detroit).
5.1 Connectez le vรฉhicule ร DiagnosticLink.
5.2 Tournez le commutateur dโallumage ร ON et laissez DiagnosticLink se connecter aux modules du
vรฉhicule.
5.3 Sรฉlectionnez lโonglet ยซ Identification ยป, lโaffichage ยซ Commonยป (commun), puis allez ร Common Powertrain
Controller (CPC) (commande du groupe motopropulseur). Reportez-vous ร la figure 1.
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5.4 Enregistrez la lecture du compteur kilomรฉtrique du CPC situรฉe sous ยซ Vehicle Identification ยป (Identification
du vรฉhicule). Comparez la lecture du compteur kilomรฉtrique du CPC ร celle du compteur kilomรฉtrique
de lโindicateur de vitesse.
Si le compteur kilomรฉtrique du CPC et le compteur kilomรฉtrique de lโindicateur de vitesse affichent la mรชme
lecture, aucune action supplรฉmentaire nโest requise. Coupez le contact, dรฉconnectez le vรฉhicule de
DiagnosticLink et passez ร lโรฉtape 21.
Si le compteur kilomรฉtrique du CPC et le compteur kilomรฉtrique de lโindicateur de vitesse nโaffichent pas la
mรชme lecture, coupez le contact, dรฉconnectez le vรฉhicule de DiagnosticLink et passez ร lโรฉtape 7 pour
remplacer la jauge de lโindicateur de vitesse.
6. Vรฉrifiez le bon fonctionnement du compteur de vitesse ou du compteur kilomรฉtrique (moteur Cummins).
6.1 Connectez-vous au vรฉhicule ร lโaide de Cummins Insiteโข. Reportez-vous ร la figure 2.
04/10/2019 f120508
Fig. 1, DiagnosticLink
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6.2 Tournez le commutateur dโallumage ร ON et laissez Cummins Insiteโข se connecter au module de
commande du moteur.
6.3 Sรฉlectionnez ยซ Trip Information ยป (Informations sur le parcours), puis passez en revue ยซ All Trips ยป
(Tous les parcours), ยซ Distance ยป et ยซ ECM Distance ยป (Distance ECM).
6.4 Enregistrez la lecture du compteur kilomรฉtrique de lโECM (distance ECM). Comparez la lecture du
compteur kilomรฉtrique de lโECM ร celle du compteur kilomรฉtrique de lโindicateur de vitesse.
Si le compteur kilomรฉtrique de lโECM et le compteur kilomรฉtrique de lโindicateur de vitesse affichent la mรชme
lecture, aucune action supplรฉmentaire nโest requise. Coupez le contact, dรฉconnectez le vรฉhicule de Cummins
Insite et passez ร lโรฉtape 21.
Si le compteur kilomรฉtrique de lโECM et le compteur kilomรฉtrique de lโindicateur de vitesse nโaffichent pas la
mรชme lecture, coupez le contact, dรฉconnectez le vรฉhicule de Cummins Insite et passez ร lโรฉtape 7 pour
remplacer la jauge de lโindicateur de vitesse.
7. Dรฉbranchez les batteries.
8. Placez le volant ร sa position la plus basse.
9. Ouvrez le panneau de bord principal. Pour ce faire, retirez les quatre fixations. Reportez-vous ร la figure 3.
Faites basculer le tableau de bord vers lโavant pour accรฉder ร lโarriรจre des jauges.
04/10/2019 f120509
Fig. 2, Cummins Insite
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10. Dรฉbranchez les connecteurs ร lโarriรจre de lโindicateur de vitesse. Reportez-vous ร la figure 4.
11. Placez un extracteur de jauge sur lโanneau de retenue. Reportez-vous ร la figure 5.
02/24/2003 f610654
Fig. 3, Fixations du tableau de bord principal
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12. Insรฉrez lโextrรฉmitรฉ dโun cliquet ร main dans lโextrรฉmitรฉ de lโextracteur de jauge et dรฉvissez la bague de retenue.
13. Retirez lโindicateur de vitesse du tableau de bord.
14. Insรฉrez le nouvel indicateur de vitesse dans le tableau de bord et alignez lโonglet indexeur avec la fente
dans le panneau.
15. Faites glisser la bague de retenue sur le dos de la jauge et serrez-la ร la main.
16. Placez le bon extracteur de jauge sur la bague de retenue appropriรฉe et, ร lโaide dโune petite clรฉ dynamomรฉtrique
insรฉrรฉe au bout de lโextracteur, serrez la bague ร 35 lbยทpo (40 Nยทcm).
NOTICE
Le fait de trop serrer la bague de retenue aura pour effet de souder la bague ร la jauge, et empรชchera le
retrait รฉventuel de la jauge sans lโendommager.
17. Branchez les connecteurs ร lโarriรจre de lโindicateur de vitesse.
18. Rebranchez les batteries.
07/15/2015 f546204
1
2
3
4
A
B
A. Indicateur de vitesse / compteur kilomรฉtrique, vue
de face.
B. Indicateur de vitesse / compteur kilomรฉtrique, vue
arriรจre.
1. Connexion de faisceau de fils ร 6 voies
2. Connexion de faisceau de fils ร 4 voies
3. Connexion de faisceau de fils ร 4 voies
4. รtiquette de produit
Fig. 4, Vue arriรจre des jauges
02/19/2003 f580362
1
2
1. Extracteur de jauge de 3 po
2. Extracteur de jauge de 2 po
Fig. 5, Extracteur de jauge
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19. Testez le compteur kilomรฉtrique / indicateur de vitesse pour vรฉrifier son fonctionnement.
20. Fermez le tableau de bord et fixez-le avec les quatre fixations.
21. Nettoyez un espace sur lโรฉtiquette de base (formulaire WAR259), inscrivez-y le numรฉro de rappel FL812 sur
un autocollant de parachรจvement vierge (formulaire WAR260) et apposez-le sur lโรฉtiquette de base.
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Tema: Odรณmetros Western Star
Modelos afectados: Vehรญculos especรญficos Western Star modelo
4700 y 4900 fabricados del jueves, 23 de agosto de 2018 al
jueves, 07 de febrero de 2019, equipados con ciertos
velocรญmetros Pacific Insight Electronics.
Informaciรณn general
Daimler Trucks North America LLC (DTNA), en representaciรณn de la subsidiaria de su propiedad Western Star
Truck Sales, Inc., ha decidido que existe un defecto relacionado con la seguridad de los vehรญculos automotores
mencionados anteriormente.
Existen aproximadamente 350 vehรญculos involucrados en esta campaรฑa.
En odรณmetros especรญficos de MPH, la distancia recorrida se acumula en kilรณmetros, pero el dial estรก marcado
como millas. La unidad de medida principal de estos vehรญculos debe ser en millas. Si el odรณmetro no registra la
distancia correcta, podrรญa provocar confusiรณn en el conductor, y las inspecciones y el mantenimiento podrรญan
ocurrir antes de lo necesario, y tambiรฉn puede suceder que se hagan suposiciones incorrectas sobre la
velocidad del conductor. Una suposiciรณn incorrecta de la velocidad aumenta el riesgo de colisiรณn. El odรณmetro
no cumple con los requisitos del FMVSS 101 Tabla 2, “Identificadores para controles, testigos e indicadores sin
requisitos de color o iluminaciรณn”.
Los velocรญmetros afectados serรกn reemplazados con un nuevo velocรญmetro en MPH.
Reparaciones adicionales
Los concesionarios deben completar todas las Solicitudes de restituciรณn y servicios en campo pendientes antes
de la venta o entrega de un vehรญculo. El concesionario serรก responsable de todo daรฑo posterior que resulte por
no completar las campaรฑas antes de la venta o entrega de un vehรญculo.
Los propietarios pueden ser responsables de daรฑos posteriores que resulten por no completar las campaรฑas
dentro de un plazo razonable luego de recibir la notificaciรณn.
Instrucciones de trabajo
Consulte las instrucciones de trabajo adjuntas. Antes de realizar la campaรฑa, verifique que el vehรญculo lleve una
etiqueta adhesiva de terminaciรณn (Formulario WAR260).
Piezas de repuesto
Las piezas de repuesto estรกn disponibles ahora y pueden obtenerse solicitando los nรบmeros de pieza listados
a continuaciรณn del Centro de distribuciรณn de repuestos.
Si nuestros registros indican que su concesionaria ordenรณ algรบn vehรญculo involucrado en la campaรฑa nรบmero
FL812, se pondrรก a disposiciรณn una lista de clientes y nรบmeros de identificaciรณn de vehรญculos en OWL.
Consulte la lista al pedir repuestos para esta campaรฑa de restituciรณn.
Tabla 1 – Repuestos para FL812
Nรบmero de
campaรฑa Descripciรณn de la pieza Nรบmero de pieza Cant. por
vehรญculo
FL812A, C SPEEDOMETER, MPH/KPH, BRIGHT A22-76315-005 1 pieza
FL812B SPEEDOMETER, MPH/KPH, BLACK A22-76315-004 1 pieza
FL812A-C BLANK COMPLETION STICKER WAR260 1 pieza
Table 1
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Piezas retiradas
Concesionarios estadounidenses y canadienses: deben seguir las instrucciones de envรญo del Seguimiento de
repuestos con falla dentro de garantรญa para eliminar todas las partes retiradas. Los distribuidores de
exportaciรณn deben destruir todas las piezas extraรญdas a menos que se indique lo contrario.
Asignaciรณn laboral
Tabla 2 – Asignaciรณn laboral
Nรบmero de
campaรฑa Procedimiento
Tiempo
permitido
(horas)
Cรณdigo SRT Acciรณn correctiva
FL812A-C
Inspeccionar velocรญmetro / odรณmetro 0,2 996-R064A 06-Inspeccionar
Inspeccionar y reemplazar velocรญmetro /
odรณmetro
0,6 996-R064B
12-Campaรฑa de retirada del
mercado para reparaciรณn
Table 2
IMPORTANTE: Una vez que se haya completado la Campaรฑa de restituciรณn, ubique la etiqueta base de terminaciรณn
en un lugar adecuado en el vehรญculo y fije la etiqueta roja adhesiva de terminaciรณn que se incluye en el
equipo de restituciรณn (Formulario WAR260). Si el vehรญculo no lleva la etiqueta base de terminaciรณn, limpie un
espacio en un lugar adecuado del vehรญculo y fije primero la etiqueta base de terminaciรณn (Formulario WAR259).
Si no es necesario un equipo para la campaรฑa o no viene una etiqueta adhesiva de terminaciรณn en el equipo,
escriba el nรบmero de la campaรฑa en una etiqueta adhesiva en blanco y fรญjela a la etiqueta base de terminaciรณn.
Reclamos de crรฉdito
Se le reembolsarรก el costo de los repuestos, trabajo y mano de obra (precio de entrega para los distribuidores
de exportaciรณn) presentando su reclamo mediante el sistema de garantรญas dentro de los 30 dรญas de completada
la campaรฑa. Incluya la referencia a la siguiente informaciรณn en OWL:
โข El tipo de reclamo es Campaรฑa de restituciรณn.
โข En el campo Campaรฑa, ingrese el nรบmero de campaรฑa y el cรณdigo de la condiciรณn correspondiente (por
ejemplo, FL812-A, FL812-B, etc.).
โข En el campo de Nรบmero de pieza principal defectuosa, ingrese 25-FL812-000.
โข En el campo de Piezas, ingrese los nรบmeros correspondientes de equipo/piezas como se indica en la
Tabla de asignaciรณn laboral.
โข En el campo de Mano de obra, ingrese primero el SRT correspondiente de la Tabla de asignaciรณn laboral.
Se incluirรก automรกticamente el tiempo administrativo de 0,3 horas como SRT 939-6010A.
โข El Cรณdigo de componente del VMRS es 003-002-001 y el Cรณdigo de causa es A1 – Campaรฑa.
โข EE. UU. y Canadรก: reembolso por reparaciones previas. Cuando un cliente pida un reembolso, haga
lo siguiente:
โข Acepte la documentaciรณn de la reparaciรณn previa.
โข Revise brevemente los papeles del cliente para ver si la reparaciรณn reรบne los requisitos para el
reembolso. (Consulte la secciรณn “Copia de la notificaciรณn al propietario” de este boletรญn para ver las
pautas de reembolso).
โข Presente una solicitud de pre-aprobaciรณn de Campaรฑa OWL para tomar una decisiรณn.
โข Incluya el monto aprobado en la secciรณn Otros cargos del reclamo.
โข Adjunte la documentaciรณn en la solicitud de pre-aprobaciรณn.
โข Si se aprueba, presente el reclamo basado en la pre-aprobaciรณn.
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โข Reembolse al cliente el importe correspondiente.
IMPORTANTE: Se debe consultar en OWL antes de realizar la restituciรณn a fin de asegurar que el vehรญculo
estรฉ involucrado y la campaรฑa no se haya completado anteriormente. Ademรกs, compruebe la etiqueta adhesiva
de terminaciรณn antes de comenzar a trabajar.
Si los concesionarios estadounidenses y canadienses tienen dudas o necesitan mรกs informaciรณn, deben
contactar al Departamento de Campaรฑas de Garantรญa, por solicitud web en DTNAConnect.com / WSC, o bien
con el Centro de Atenciรณn al Cliente llamando al (800) 385-4357, despuรฉs del horario habitual de negocios. Los
distribuidores de exportaciรณn deben enviar una solicitud web o contactar al Gerente de Servicio International.
Concesionarios estadounidenses y canadienses: para devolver el inventario sobrante del equipo de esta
campaรฑa, los concesionarios estadounidenses deben enviar un formulario de Autorizaciรณn de Devoluciรณn de
repuestos (PAR) al PDC de Memphis. Los concesionarios canadienses deben enviar una PAR a su PDC.
Todos los equipos deben estar en buenas condiciones para poder volver a venderlos. Las solicitudes de PAR
deben incluir el nรบmero de la factura de la compra original. Distribuidores de exportaciรณn: se puede devolver el
exceso de inventario del mismo modo que los distribuidores estadounidenses y canadienses. Las ubicaciones
de exportaciรณn pagarรกn el flete de devoluciรณn de los kits. Distribuidores de exportaciรณn: El inventario excedente
es no retornable.
Se incluye, como referencia, una carta de notificaciรณn para los propietarios de vehรญculos en EE. UU. y Canadรก.
Tenga en cuenta que la Ley nacional de seguridad de trรกnsito y vehรญculos, en su versiรณn modificada (Tรญtulo 49,
Cรณdigo de los Estados Unidos, Capรญtulo 301), exige que el o los vehรญculos del propietario se reparen dentro de
un plazo razonable tras recibir los repuestos. La ley establece que si no se repara un vehรญculo dentro de los 60
dรญas de la convocatoria a reparaciรณn, se considerarรก como prueba irrefutable de tiempo injustificado. Sin
embargo, puede haber una situaciรณn particular que reduzca el perรญodo de 60 dรญas. No reparar el vehรญculo
dentro de un perรญodo razonable puede resultar en la obligaciรณn de (a) reemplazar el vehรญculo con un vehรญculo
idรฉntico o razonablemente equivalente, sin cargo o (b) reembolsar el total del precio de compra, menos una
rebaja razonable por depreciaciรณn. La ley tambiรฉn prohรญbe que los concesionarios vendan un vehรญculo a menos
que se realicen todas las restituciones necesarias. Los arrendadores deben enviar una copia de la notificaciรณn
de restituciรณn al arrendatario dentro de los 10 dรญas. Los fabricantes de etapas subsiguientes deben enviar esta
notificaciรณn a sus distribuidores y comerciantes minoristas dentro de los cinco dรญas laborales.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 3
Copia de la notificaciรณn al propietario
Tema: Odรณmetros Western Star
Se le envรญa este aviso de acuerdo a la Ley nacional de seguridad de trรกfico y vehรญculos motorizados.
Daimler Trucks North America LLC (DTNA), a nombre de su divisiรณn de camiones Western Star
Truck Sales
Inc., ha decidido que existe un defecto relacionado con la seguridad para los vehรญculos automotores Western
Star modelo 4700 y 4900, fabricados del jueves, 23 de agosto de 2018 al jueves, 7 de febrero de 2019 y
equipados con ciertos velocรญmetros Pacific Insight Electronics.
En odรณmetros especรญficos de MPH, la distancia recorrida se acumula en kilรณmetros, pero el dial estรก marcado
como millas. La unidad de medida principal de estos vehรญculos debe ser en millas. Si el odรณmetro no registra la
distancia correcta, podrรญa provocar confusiรณn en el conductor, y las inspecciones y el mantenimiento podrรญan
ocurrir antes de lo necesario, y tambiรฉn puede suceder que se hagan suposiciones incorrectas sobre la
velocidad del conductor. Una suposiciรณn incorrecta de la velocidad aumenta el riesgo de colisiรณn. El odรณmetro
no cumple con los requisitos del FMVSS 101 Tabla 2, “Identificadores para controles, testigos e indicadores sin
requisitos de color o iluminaciรณn”.
Los velocรญmetros afectados serรกn reemplazados con un nuevo velocรญmetro en MPH.
Pรณngase en contacto con un concesionario acreditado de Daimler Trucks North America para realizar la
Campaรฑa de reparaciรณn y asegurarse de que las piezas estรฉn disponibles en la concesionaria. Para ubicar un
distribuidor, busque en lรญnea en www.Daimler-TrucksNorthAmerica.com. En la pestaรฑa de Menรบ, seleccione
โContacto,โ desplรกcese a โEncontrar un concesionario,โ y seleccione la marca adecuada. El llamado a
reparaciรณn durarรก aproximadamente una hora y se realizarรก sin costo alguno para usted.
Usted puede ser responsable de daรฑos posteriores que resultaran por no acudir a la Campaรฑa de restituciรณn
dentro de un plazo razonable tras ser notificado.
Si usted no es el propietario del vehรญculo que corresponde a los nรบmeros de identificaciรณn que aparecen en la
Notificaciรณn de restituciรณn, devuelva la notificaciรณn al Departamento de campaรฑas de garantรญa, con cualquier
informaciรณn que usted pueda proporcionar para ayudarnos a encontrar al propietario actual. Si usted arrendรณ
este vehรญculo, la ley federal requiere que usted envรญe esta notificaciรณn al arrendatario dentro de los 10 dรญas. Si
usted es un fabricante de la siguiente etapa, la ley federal requiere que usted envรญe esta notificaciรณn a sus
distribuidores y tiendas minoristas dentro de los cinco dรญas hรกbiles. Si usted ha pagado para que se corrija esta
condiciรณn de restituciรณn antes de que llegara esta notificaciรณn, puede recibir un reembolso. Vea el reverso de
esta notificaciรณn para conocer los detalles.
Si tiene dudas sobre esta Campaรฑa de restituciรณn, pรณngase en contacto con el Departamento de Campaรฑas de
Garantรญa llamando al (800) 547-0712, de 7:00 a.m. a 4:00 p.m. hora del Pacรญfico, de lunes a viernes, a la
direcciรณn de correo electrรณnico DTNA.Warranty.Campaigns@Daimler.com, o bien, con el Centro de Atenciรณn al
cliente llamando al (800) 385-4357, despuรฉs del horario hรกbil habitual. Si no puede remediar el defecto sin
cargo y dentro de un perรญodo razonable, puede enviar una queja al Administrador, Administraciรณn nacional de
seguridad de trรกfico en carreteras, 1200 New Jersey Avenue, SE., Washington, DC 20590; o llame a la lรญnea
de ayuda de Seguridad de Vehรญculos al (888) 327-4236 (TTY: (800) 424-9153); o a https://www.safercar.gov.
Lamentamos todo inconveniente que esta acciรณn pueda causarle pero sabemos que entenderรก nuestro interรฉs
en la seguridad de los vehรญculos motorizados.
DEPARTAMENTO DE CAMPAรAS DE GARANTรA
Adjunto
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 4
Reembolso a los clientes por reparaciones
realizadas antes de la Campaรฑa de restituciรณn
Si usted ya pagรณ para que se corrija esta condiciรณn de restituciรณn, puede reunir los requisitos para obtener un
reembolso.
Las solicitudes de reembolso pueden incluir repuestos y mano de obra. El reembolso puede limitarse al monto
que le costarรญa la reparaciรณn si la realizara un concesionario autorizado de Daimler Trucks North America LLC.
Debe presentar la siguiente documentaciรณn a su concesionario para que se analice la posibilidad del
reembolso.
Proporcione originales o copias legibles de todos los recibos, las facturas y los pedidos de reparaciรณn que
muestren:
โข el nombre y la direcciรณn de la persona que pagรณ por la reparaciรณn
โข el nรบmero de identificaciรณn del vehรญculo (VIN) que fue reparado
โข el problema ocurrido, la reparaciรณn realizada y la fecha de la reparaciรณn
โข quiรฉn reparรณ el vehรญculo
โข el costo total de la reparaciรณn que se reclama
โข prueba de pago por la reparaciรณn (como el frente y el dorso de un cheque cancelado o el recibo de una
tarjeta de crรฉdito)
El reembolso se harรก mediante un cheque de su concesionario de Daimler Trucks North America LLC.
Hable sobre este asunto con su concesionario autorizado de Daimler Trucks North America LLC.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 5
Instrucciones de trabajo
Tema: Inspecciรณn y reemplazo del velocรญmetro
/ odรณmetro
Modelos afectados: Vehรญculos especรญficos Western Star modelo
4700 y 4900 fabricados del jueves, 23 de agosto de 2018 al
jueves, 07 de febrero de 2019, equipados con ciertos
Instrucciones de trabajo
1. Corrobore la etiqueta base (Formulario WAR259) para verificar que se haya fijado la etiqueta de terminaciรณn
de la FL812 (Formulario WAR260) para indicar que se realizรณ el trabajo. La etiqueta base se sitรบa,
por lo general, en la puerta del pasajero, a 12 pulgadas (30 cm) debajo de la cerradura de la puerta. Si hay
una etiqueta adhesiva de terminaciรณn, no es necesario el trabajo. Si no hay una etiqueta de terminaciรณn,
continรบe con el siguiente paso.
2. Estacione el vehรญculo, apague el motor y accione los frenos de estacionamiento. Bloquee las ruedas.
NOTA: Para ayudar a mantener un registro de la distancia total del vehรญculo, se utilizarรก una etiqueta base adicional
(Formulario WAR259) para registrar la lectura existente del odรณmetro. Esta etiqueta se colocarรก en la
jamba de la puerta del lado del conductor.
3. Pegue una etiqueta base (Formulario WAR259) a la jamba de la puerta del lado del conductor. En la primera
fila de la columna de la izquierda de la etiqueta anote la fecha, y en la columna de la derecha indique
FL812. En la segunda fila de columna de la izquierda, escriba las palabras “Lectura del odรณmetro”. En la
columna de la derecha escriba la lectura del odรณmetro del velocรญmetro actual.
4. Para vehรญculos con motores Detroitยฎ, continรบe con el siguiente paso. Para vehรญculos con motores Cummins
ยฎ, vaya al paso 6.
5. Verifique que el velocรญmetro/odรณmetro estรฉ funcionando normalmente (motores Detroit).
5.1 Conecte el vehรญculo a DiagnosticLink.
5.2 Encienda el interruptor de igniciรณn y permita que DiagnosticLink se conecte a los mรณdulos del
vehรญculo.
5.3 Seleccione la pestaรฑa “Identification” (Identificaciรณn) y la vista “Common” (Comรบn) y, a continuaciรณn,
desplรกcese hasta el controlador de la cadena cinemรกtica comรบn (CPC, por sus siglas en inglรฉs). Vea
la Figura 1.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 6
velocรญmetros Pacific Insight Electronics.
5.4 Registre la lectura del odรณmetro del CPC que se encuentra en la secciรณn “Vehicle Identification”
(Identificaciรณn del vehรญculo). Compare la lectura del odรณmetro del CPC con el odรณmetro del velocรญmetro.
Si las lecturas del odรณmetro del CPC y del odรณmetro del velocรญmetro coinciden, no es necesario realizar
ninguna otra acciรณn. Apague el interruptor de igniciรณn, desconecte el vehรญculo del DiagnosticLink y vaya al paso
21.
Si las lecturas del odรณmetro del CPC y del odรณmetro del velocรญmetro no coinciden, apague el interruptor de
igniciรณn, desconecte el vehรญculo del DiagnosticLink y vaya al paso 7 para reemplazar el medidor del
velocรญmetro.
6. Verifique que el velocรญmetro/odรณmetro estรฉ funcionando normalmente (motores Cummins).
6.1 Conรฉctelo al vehรญculo utilizando Cummins Insiteโข. Vea la Figura 2.
04/10/2019 f120508
Fig. 1, DiagnosticLink
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 7
6.2 Encienda el interruptor de igniciรณn y permita que Cummins Insiteโข se conecte al ECM del motor.
6.3 Seleccione โTrip Informationโ (Informaciรณn de viaje), luego revise โAll Tripsโ (Todos los viajes), โDistanceโ
(Distancia) y โECM Distanceโ (Distancia ECM).
6.4 Registre la ECM del odรณmetro (Distancia ECM). Compare la lectura del odรณmetro del ECM con el
odรณmetro del velocรญmetro.
Si las lecturas del odรณmetro del ECM y del odรณmetro del velocรญmetro coinciden, no es necesario realizar
ninguna otra acciรณn. Apague el interruptor de igniciรณn, desconecte el vehรญculo de Cummins Insite y vaya al
paso 21.
Si las lecturas del odรณmetro del ECM y del odรณmetro del velocรญmetro no coinciden, apague el interruptor de
igniciรณn, desconecte el vehรญculo de Cummins Insite y continรบe con el paso 7 para reemplazar el medidor del
velocรญmetro.
7. Desconecte la baterรญa.
8. Baje el volante a su posiciรณn mรกs baja.
9. Abra el panel principal del tablero de instrumentos quitando los cuatro sujetadores. Vea la Figura 3. Incline
el panel de instrumentos hacia adelante para acceder a la parte trasera de los medidores.
04/10/2019 f120509
Fig. 2, Cummins Insite
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 8
10. Desconecte los conectores de la parte trasera del velocรญmetro. Vea la Figura 4.
11. Coloque una herramienta de extracciรณn de medidores sobre el anillo de retenciรณn. Vea la Figura 5.
02/24/2003 f610654
Fig. 3, Sujetadores del panel del tablero de
instrumentos
07/15/2015 f546204
1
2
3
4
A
B
A. Velocรญmetro / odรณmetro, vista frontal.
B. Velocรญmetro / odรณmetro, vista posterior.
1. Conector de arnรฉs de 6 vรญas
2. Conector de arnรฉs de 4 vรญas
3. Conector de arnรฉs de 4 vรญas
4. Etiqueta del producto
Fig. 4, Vista posterior de los medidores
02/19/2003 f580362
1
2
1. Herramienta de extracciรณn de medidores de 3
pulgadas
2. Herramienta de extracciรณn de medidores de 2
pulgadas
Fig. 5, Herramientas de extracciรณn de medidores
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 9
12. Inserte el extremo de un trinquete de mano en el extremo de la herramienta de extracciรณn y desenrosque
el anillo de retenciรณn.
13. Retire el velocรญmetro del panel del tablero.
14. Inserte el nuevo velocรญmetro en el panel del tablero y alinee la lengรผeta guรญa con la ranura en el panel.
15. Deslice el anillo de retenciรณn en la parte posterior del medidor y apriete con los dedos.
16. Coloque la herramienta de extracciรณn apropiada sobre el anillo de retenciรณn y, utilizando de una llave de
torsiรณn pequeรฑa insertada en el extremo de la herramienta de extracciรณn, apriete el anillo a 35 lbfยทin (40
Nยทcm).
NOTICE
El exceso de apriete del anillo de retenciรณn del medidor harรก que el anillo de retenciรณn se suelde al medidor,
imposibilitando que se retire el medidor sin causarle daรฑo.
17. Enchufe los conectores en la parte posterior del velocรญmetro.
18. Conecte las baterรญas.
19. Pruebe el funcionamiento correcto del odรณmetro / velocรญmetro.
20. Cierre el panel de instrumentos y fรญjelo con los cuatro sujetadores.
21. Limpie un espacio en la etiqueta base (Formulario WAR259), escriba el nรบmero del llamado a reparaciรณn
FL812 en una etiqueta de terminaciรณn roja en blanco (Formulario WAR260), y adjรบntela a la etiqueta base.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2019
FL812A-C
NHTSA #19V-171
Transport Canada #2019-196
Page 10
Daimler Trucks
North America LLC
April 2019
FL812
NHTSA #19V-171
IMPORTANT SAFETY RECALL
See enclosed VIN list.
Subject: Western Star Odometers
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on specific Western Star
4700 and 4900 vehicles manufactured August 23, 2018, through February 7, 2019, with certain Pacific Insight Electronics speedometers.
On specific MPH odometers, distance traveled is accumulated in kilometers, but the dial is labeled miles. The primary unit of measurement on these vehicles should be miles. If the odometer fails to register the correct distance then it could lead to driver confusion, and inspections and maintenance could occur sooner than needed, as well as possible incorrect assumptions about driver speed. An incorrect speed assumption increases the risk of crash. The odometer fails to meet the requirements of FMVSS 101 Table 2, “Indentifiers for controls, Telltales, and Indicators with No Color or Illumination Requirements”.
The affected speedometers will be replaced with a new MPH speedometer.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select โContact,โ scroll down to โFind a Dealer,โ and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: (800) 424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
2 Affected Products
Vehicles
WESTERN STAR![]() | 4700 | 2019 |
WESTERN STAR![]() | 4900 | 2019 |
11 Associated Documents
Miscellaneous Document- 573 Defect Information Report
RMISC-19V171-4264.pdf 753.925KB
Non-Compliance Notice 573 Report
RCLRPT-19V171-5091.PDF 213.369KB
Recall Acknowledgement
RCAK-19V171-4816.pdf 245.824KB
Miscellaneous Document- 573 Defect Information Report
RMISC-19V171-5550.pdf 466.723KB
Recall 573 Report- Amendment 1
RCLRPT-19V171-7467.PDF 213.718KB
Remedy Instructions and TSB
RCRIT-19V171-2776.pdf 465.089KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V171-3678.pdf 405.274KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V171-3750.PDF 211.15KB
Remedy Instructions and TSB
RCRIT-19V171-3646.pdf 463.512KB
Remedy Instructions and TSB
RCRIT-19V171-4533.pdf 460.532KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V171-7020.PDF 211.247KB
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Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Linkโข 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Linkโข 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windowsยฎ Vehicle Communication API
Windowsยฎ Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Androidโข
Windowsยฎ 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetoothยฎ 2.1 + EDR
Wi-Fi (dual band)
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Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
- ใExtensive CompatibilityใAfter the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar
, Detroit, Perkins, Freightliner
, International, Peterbilt
, Ford
, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
- ใ Full System DiagnosticใHD601 Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS
, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool fits for Cummins, Caterpillar
, Detroit, Perkins, Maxxforce, Bendix
,Wabash
, Wabaco, Haldex
, Allison, Eaton
heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money
- ใEnhanced Diesel OBD ScannerใThe HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
- ใDTC Libraryใ+ใLife Time Free UpdateใThe built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages
- ใFriendly Design, Easy of UseใThis scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
- ใDiesel EnginesใHD500 heavy duty truck scanner is tailored to vehicles equipped with cummins, cat, detroit, paccar
, international, hino and more engines. This diesel scan tool come with diverse adapters, including diesel 6 & 9 pin, CAT-9 pin, CAT-14 pin, 16 pin cable. It is engineered to deliver accurate and reliable diagnostics, ensuring compatibility and effective troubleshooting for your trucks. Tip: If your truck fault code is factory custom protocol, please enter the diagnostic menu, and then select the corresponding engine to test, so that your test data will be more accurate.(Please note that the HD500 does not have bidirectional and VGT calibration.)
- ใAdvanced DPF ManagementใThe longer a truck is in use, the more particles accumulate in the D.P.F and the more the D.P.F becomes clogged, affecting engine performance and emissions efficiency. This HD500 diesel scanner provides you with DPF regeneration, D.P.F reset, DPD, DPR status control and more functions to achieve efficient cleaning, optimise engine performance and prolong D.P.F life. Save maintenance costs by avoiding D.P.F replacement through regular D.P.F cleaning and D.P.F regeneration. All made easy with the HD500. Warm tips: the HD500 can't do dpf function on Isuzu
.
- ใCylinder Cut-off ServicesใThe cylinder cut-off test can diagnose engine failure problems. The HD500 heavy duty truck scan tool sends a command to the ECU to cut off the injector of a cylinder to check if the injector of that cylinder is not working properly. If the engine speed drops more, the better the cylinder works; if the speed drop is not obvious or does not drop then the cylinder may be faulty; touch the high-pressure pipe between the common rail tube to the injector with your hand, the stronger the pulsation, the better the injection effect. This diesel scan tool provides clear guidance for maintenance.
- ใSpeed Limit Reset & ABS
ใLimit setting enables you can check and set the engine speed and the vehicle road speed limit when the vehicle is stationary, which ensures driving safety. And this diesel scanner also can make you achieve a firm brake pedal by removing air from the ABS
module. HD500 truck scanner helps you maintain commercial vehicle breakdowns at all times, saving you money efficiently and winning more business for you! Please note that the adjust the speed limit is supported by fewer vehicles (eg: the cummins engine cannot support speed limit adjust), please confirm the vehicke VIN with us before purchase.
- ใAccess All Major Systems with EaseใThe HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABS
, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
- ใ2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V VehiclesใDesign for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
- ใJ2534 Reprogramming with Smartlink CใAdvanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- ใOver 60 Service Reset Functions + Bi-Directional + ECU Coding ใThis scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS
Bleed, Injector coding, etc.
- ใ2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display ใSupport All systems Diagnostic including ENG, AT, ECM, TCM, ABS
, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
- ใWider Vehicle Coverage of 12V & 24V Vehicles + 25 LanguagesใLAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
- ๐ฅ๐ฅ๐ฅ2025 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD truck scanner 10 major functional advantages .โ >Full HDOBD/OBD2 Function โ >ALL System Diagnostic โ >42+ Reset Function โ >Active Test / Bi-Directional Controlโ >ECU Codingโ >Graphing Live Dataโ >Wide Compatibility โ >2 Yrs Free Updateโ >Remote Operationโ >Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: โ >6000 mAhโ >10.1 inch Tabletโ >2G RAMโ >32G ROM (Expandable to 128GB)โ >Data Record & Replay & Printโ >Android 10.0โ >Bluetooth 5.0 & Wifiโ >14 Languages
- ๐OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABS
Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
- ๐Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch truck scanner diagnostic tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
- ๐42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABS
, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our ๐ amazon@anceltech.com ๐ to check compatibility.
- ๐10 Inch All Systems Diesel Scanner & Full HDOBD/OBD2 Modes - ANCEL X7 HD diesel truck scan tool supports all systems scan, such as Engine, Brake, Retarder, TECU Transmission, Tachograph, ABS
, SRS, TPMS, EPB, SAS, ESP, and other vehicle systems, comes with 10 obd2 service modes: read/erase error codes, Data Stream, I/M Readiness, Vehicle Information, Actuations, DTC Lookup, EVAP, view freeze frame, etc.
- WHY NEXAS NL102+ Diagnostic Tool: Compared with many other heavy duty truck scanner, NL102+ diagnostic tool has more comprehensive diagnostic capabilities, supporting all system diagnostics for all major trucks that comply with standard protocols and full OBD2 functionality. In addition to read/clear codes, displaying live data, it also supports retrieving vehicle information, freezing frames, and DTC lookup. NL102+ OBD2 scanner comes with 6-pin, 9-pin, 16-pin connectors are available to ensure compatibility with a wide range of trucks. You'll get f-ree updates for life, so you always have the latest diagnostic software in English, Spanish and French
- Wide Compatibility: The NEXAS NL102+ heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including Cummins, Detroit, Caterpillar
, Freightliner
, International, Kenworth
, John Deere, Peterbilt
, Sterling, Mack
, Paccar
, Western Star, Mercedes-Benz
, Volvo
, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZU
. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996
- Save Up to Hundreds Money for All Heavy Duty Trucks: NEXAS NL102+ diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABS
, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money
- All OBD2 Function & Battery Health Monitoring: Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs
- Plug and Play & One-click for DTC: NEXAS NL102+ diesel scanner is user-friendly. It comes with an intuitive screen and easy-to-understand interface, making it accessible even for non-professionals to get started. And the built-in DTC library in the code reader allows you to directly retrieve codes without searching for definitions in books, making it easier to understand the code definitions and solve problems more quickly
- ใWide CompatibilityใHD430 supports 12V 24V trucks, equipped with diesel connectors (CAT-9, Diesel 6pin & 9pin) and OBDII 16pin, with strong truck adaptation and compatibility. Product supports SAE J1939, SAE J1708, SAE J1850 PWM, SAE J1850 VPW, ISO 14230-4, ISO 9141-2, ISO 15765-4, ISO 27145-4 truck protocols, provides complete scan & fast scan, and available in English and Spanish, it is suitable for DIY enthusiasts, old-school mechanics, truck owners or small repair shops.
- ใ D.P.F Regen For Cunmmis & Caterpillar
ใHD430 supports Cummins and Caterpillar
engines for D.P.F reset & regeneration, helping to remove diesel particles from truck D.P.F & meet maintenance schedules, thereby avoiding fault codes, maintaining engine performance, and extending DPF & truck life. Even if you aren't a professional mechanic, you can easily perform D.P.F regen using HD430 according to clear instructions, which can help your truck avoid roadside obstacles while reducing your repair time & cost. โNote: Not compatible with pickups/light trucks.
- ใDiesel Full System Diagnostic ToolใHD430 has excellent diagnostic performance, quickly scanning truck systems, detecting truck faults, while supporting the engine, ABS
, transmission, fuel system and more. Read the fault code and DTC Lookup help you understand the cause of the fault, quickly clear the fault code after maintenance, so provide you with good maintenance assistance and convenience. HD430 heavy duty truck scanner will provide efficient, fast scanning of your truck system.
- ใEnhanced Diesel & Gasoline ScannerใHD430 has full HD OBD/EOBD/OBDII functions and supports heavy duty trucks with Cummins, Caterpillar
, Detroit and Paccar
engines. In addition to read & clear fault codes, view live data, ECUs, vehicle information, it also supports functions such as freeze frame, I/M readiness, on-board monitor test, etc. At the same time, the built-in DTC Lookup can help you quickly query and understand the specific definition of the fault code & solve the problem, providing strong support & convenience for your vehicle maintenance.
- ใAdvanced Hardware & Designใ4.3-inch screen, 8G memory, 8G TF, 2.4G Wifi & other hardware, your truck repair process will be more stable. Wifi Lifetime Free Update, you can always keep up with the latest diagnostic functions and optimized performance of HD430, compared with others, you can avoid expensive update subscription fees. The imperial conversion to meet your needs for the use of the unit of measurement. Unique horizontal screen button design, your operation will be more comfortable and convenient.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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