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June 30, 2019 NHTSA CAMPAIGN NUMBER: 19V504000
Unexpected movement of the slide-out room can increase the risk of a injury.
NHTSA Campaign Number: 19V504
Manufacturer Thor Motor Coach
Components EQUIPMENT
Potential Number of Units Affected 1,554
Summary
Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Remedy
TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000170.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Thor Motor Coach
Recall Repair Instructions
| Recall # | 19V-504
2019-327 | ||
| Description/Title: |
Firefly Multiplex System
| ||
| Affected Product Line(s): | Certain Model Year 2019/2020
Challenger
| ||
| Service Campaign # : | RC000170 | Released Date: | 07/29/2019 |
| Repair Code: | TMCRC80484V | Document Date: | 07/29/2019 |
| Time Allowed: | 0.3 | Document Revision: | A |
Issue-
It has been discovered that certain model year 2019 & 2020 Challenger, Miramar, Magnitude, Omni, Outlaw, Palazzo motorhomes were manufactured with a Multiplex system that contains defective software. The software may allow various components in the motor home to operate at random and without warning. The random operation of motor home components such as slide rooms could result in personal injury.
Tools Needed-
G7 Panel Update Instructions-
Step-by-Step Video Instructions can be found at:
If you have not yet received a Multiplex updater from Firefly Integrations, please contact them directly at (574) 825-4600 (ask for dealer tech support) to place your request. This will be shipped directly to your location at no charge.
- Turn on the 12V House Battery power and verify that House Battery voltage is at least 10V or higher. Then locate the G7 panel in the base of the bed. In some cases the G7 will be located on the forward side of the bed base. For Outlaw motorhomes, the G7 panel will be located in the cabinet to the rear of the refrigerator.
Figure 1
- Remove the G7 panel cover by sliding the cover in the direction of the arrows on the panel cover label. In some cases the G7 panel will be horizontally installed as shown in figure 2, in some cases the panel may be installed vertically.
Figure 2
- Inside the G7 panel, locate the area of the panel with the programming port. It is located at the end of the panel with the green NET LED and the orange network cables.
Figure 3
- On the programming device tool provided for the update, plug in the RED/BLACK wire into an open network port. On the programmer device, there will be a red “POWER LED” will illuminate. After about 20 seconds, the green “READY” LED will illuminate.
Figure 4
- On the programming device, there will be a gray ribbon cable with the spring-pin programmer jig shown in figure 5. Hold the jig using the metal handle as shown below. Take note of the alignment pin for the next step. Be very careful not to damage or bend the pins.
Figure 5
- Locate the alignment hole in the G7 circuit board as shown below. The alignment pin on the programmer jig in step 5 will be inserted into this hole. In some cases, it may be necessary to remove the “RTC UPDATE” label that may be covering this hole.
Figure 6
- Using a flashlight for better light, connect the spring-pin jig to the G7 circuit board using the alignment pin and the hole on the circuit board shown in steps 5 and 6. The clear plastic on the spring pin jig should be touching the plastic housing of G7 panel.
Figure 7
- Hold the spring-pin jig firmly in place with one hand and press the button “A” on the programmer device. The “READY” LED will flash and after about 10-15 seconds the “UPLOAD STATUS” LED should illuminate solid green indicating a successful update.
Figure 8
- If the “UPLOAD STATUS” LED illuminates red, this indicates a failed update. In this case, it may be necessary to check the spring-pin jig alignment by gently wiggling the jig. Press the “A” button again to retry.
Figure 9
- Once a successful update has been completed as indicated by a solid green “UPLOAD STATUS” LED, unplug the spring-pin jig and the RED/BLACK cable from the network port. Then proceed to verify the upload on the 7” color screen (located in the hallway or front area).
Figure 10
- On the touchscreen, press the settings GEAR button in the bottom right corner as shown in step 10. Then press the “NETWORK DIAGNOSTICS” button.
Figure 11
- On the left side of the diagnostics page, verify the G7 “FIRMWARE VERSION” is now showing 6.14. If the firmware version still shows 6.8, this would indicate the upload was NOT successful and needs to be re-attempted until it shows 6.14.
Figure 12
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 19V-504 Safety Advisory: RC000170 July 2019 |
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2019/2020 Challenger, Miramar, Magnitude, Omni, Outlaw, and Palazzo motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been discovered that certain model year 2019/2020 Challenger, Miramar, Magnitude, Omni, Outlaw, Palazzo motorhomes were manufactured with a Multiplex system that contains defective software. The software may allow various components in the motor home to operate at random and without warning. The random operation of motor home components such as slide rooms could result in personal injury. |
| What we will do | TMC has contacted your selling dealer and has instructed them on how to update the Multiplex system in your motorhome. This will be done at no cost to you the owner. The remedy should take approximately 20 minutes to perform. |
| What we need you to do | At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–service–center/. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com. |
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Celina Tyler
Consumer Affairs Manager
cc: National Highway Traffic Safety Administration (NHTSA)
IMPORTANT SAFETY RECALL
RC000170
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that certain model year 2019/2020 Challenger, Miramar, Magnitude, Omni, Outlaw, Palazzo motorhomes were manufactured with a Multiplex system that contains defective software. The software may allow various components in the motor home to operate at random and without warning. The random operation of motor home components such as slide rooms could result in personal injury.
The required action is to update the Multiplex system in the affected motorhomes.
If you have not yet received a Multiplex updater from Firefly Integrations, please contact them directly at (574) 825-4600 (ask for dealer tech support) to place your request. This will be shipped directly to your location at no charge.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Celina Tyler
Consumer Affairs Manager
Re: NHTSA Recall No. 19V-504
Transport Canada No. 2019-327
12 Affected Products
Vehicles
| THOR | CHALLENGER | 2019-2020 |
| THOR | MAGNITUDE | 2019-2020 |
| THOR | MIRAMAR | 2019-2020 |
| THOR | OMNI | 2019-2020 |
| THOR | OUTLAW | 2019-2020 |
| THOR | PALAZZO | 2019-2020 |
10 Associated Documents
Recall Acknowledgement
RCAK-19V504-4330.pdf 245.299KB
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Recall 573 Report – Amendment 1
RCLRPT-19V504-5641.PDF 215.79KB
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Defect Notice 573 Report
RCLRPT-19V504-6456.PDF 215.792KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V504-8045.PDF 211.303KB
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ISSUED Owner Notification Letter(Part 577)
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Remedy Instructions and TSB
RCRIT-19V504-5897.pdf 1323.69KB
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Remedy Instructions and TSB
RCRIT-19V504-4017.pdf 1321.006KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V504-2614.pdf 140.245KB
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Recall Quarterly Report #2, 2019-4
RCLQRT-19V504-6203.PDF 211.219KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V504-0616.PDF 211.117KB
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