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June 26, 2019 NHTSA CAMPAIGN NUMBER: 19V492000
Inactivity of Remote Causes Engine Shutdown
An unexpected engine shut down can increase the risk of crash.
NHTSA Campaign Number: 19V492
Manufacturer Jerr-Dan Corporation
Components ENGINE
Potential Number of Units Affected 33
Summary
Jerr-Dan Corporation (Jerr-Dan) is recalling certain 2018-2019 Heavy Duty Wrecker vehicles equipped with the optional recovery remote control. If the remote and control system switch is not turned off by the operator, after three minutes of remote inactivity, the truck’s engine may unexpectedly shut down.
Remedy
Jerr-Dan will notify owners, and dealers will reprogram the remote, free of charge. The recall began August 15, 2019. Owners may contact Jerr-Dan customer service at 1-800-926-9666.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
JERR-DAN CORPORATION
13224 FOUNTAINHEAD PLAZA
HAGERSTOWN, MD 21742
1-800-926-9666
www.jerr-dan.com
IMPORTANT SAFETY RECALL NOTICE
Attn: Jerr-Dan Product Owner
Date: August 15, 2019
Reference Number: 19V-492
| Re: | Heavy Duty Wrecker |
| Subject: | Software Update on Portable Control Unit Transmitter |
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
Jerr-Dan Corporation has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2018-2019 Heavy Duty Wreckers manufactured May 9, 2018 through June 4, 2019. The defect exists in the optional portable control unit transmitter, “remote”, see figure #1. Jerr-Dan has determined that if the remote and the control system switch are both not turned off, after 3 minutes of inactivity of the remote the truck engine will shut off. There is an increased risk of a crash if the truck engine shuts off while driving. This Recall must be completed on all affected units.
Figure #1
WHAT SHOULD YOU DO?
Please remove the remote from the wrecker as soon as possible, fill out the attached Portable Control Unit Reprogram Form. This form will include shipping instructions and attached is a prepaid UPS shipping label (overnight shipment) to return the remote to Jerr-Dan. Jerr-Dan will reprogram the remote (approximately 10 minutes) and immediately reship (overnight shipment) it to the address provided on the form.
Jerr-Dan is best equipped to upgrade the software in your remote. For any questions regarding the timing of the software update, please contact the Jerr-Dan Product Safety and Reliability Department by:
Email: productsafety@ierrdan.com
Telephone: 1-800-926-9666
After contacting the Jerr-Dan Product Safety and Reliability Department, if you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.qov
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of shipping the remote. For more information please contact JerrDan at:
Email: productsafety@ierrdan.com
Telephone: 1-800-926-9666
Owner Verification:
An Individual Serial Number List is enclosed, indicating Heavy Duty Wrecker(s) that you own according to Jerr-Dan records. Please review and verify your ownership of the units on the enclosed Individual Serial Number List. If the information specified on the Individual Serial Number List is incorrect, immediately complete the enclosed Owner Update Form for each incorrect unit and send the updated information to Jerr-Dan in accordance with the instructions on the form. Jerr-Dan will then contact the new owner of the wrecker.
Federal law requires any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
We are sorry for any inconvenience. However, we have taken this action in the interest of your safety and continued satisfaction with our products.
Jerr-Dan Corporation
Product Safety and Reliability Dept.
Enclosures:
Portable Control Unit Reprogram Form
Pre-Paid UPS Shipping Label
Owner Update Form
Individual Serial Number List
SEOCONTENT-START
Safety Recall Notice #19V-492
Master Serial Number Listing
0230005917
0230005952
0230005986
0230006118
0230006135
0230006150
0230006168
0230006217
0230006245
0230006298
0230006299
0230006352
0230006413
0230006487
0230006488
0230006575
0230006619
0230006645
0230006646
0230006703
0230006761
0230006762
0230006790
0230006843
0230006844
0230006869
0230006893
0230006919
0230006989
2 Affected Products
Vehicle
| JERR-DAN | HEAVY DUTY WRECKER | 2018-2019 |
7 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V492-5425.PDF 211.228KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V492-2029.PDF 211.309KB
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Recall Acknowledgement
RCAK-19V492-5274.pdf 245.258KB
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Defect Notice 573 Report
RCLRPT-19V492-7487.PDF 213.487KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V492-3234.PDF 211.123KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V492-3549.pdf 914.318KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V492-6061.pdf 247.648KB
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