| “This site contains affiliate links for which OEMDTC may be compensated” |
July 12, 2019 NHTSA CAMPAIGN NUMBER: 19V523000
A loss of power steering assist increases the risk of a crash.
NHTSA Campaign Number: 19V523
Manufacturer Spartan Motors USA
Components STEERING, SUSPENSION
Potential Number of Units Affected 234
Summary
Spartan Motors USA (Spartan) is recalling certain 2014-2020 Emergency Response Gladiator and MetroStar vehicles equipped with an independent front suspension and Koni shocks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.
Remedy
Spartan will notify owners, and dealers will install new shock bolts, and shims if necessary, free of charge. The recall began August 20, 2019. Owners may contact Spartan customer service at 1-800-543-5008. Spartan’s number for this recall is 19015.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL – 19V-523
This notice applies to the vehicle identification number below.
Union Fire District
131 Asa Pond Rd.
Union RI 02879
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Spartan Motors USA, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2014-2020 Gladiator and MetroStar model emergency vehicles equipped with an Independent Front Suspension (IFS) and Koni shocks supplied by Reyco
Granning.
Please note: The Vehicle Identification Number that may be affected by this recall is located at the top of this letter.
What is the defect?
Upper shock bolts may break allowing the shock to possibly sheer the poppet on the steering gear causing a loss of power steering fluid. This could result in a loss of power steering assist increasing the risk of a crash.
While a broken shock bolt may be detected by a rattling noise or rough ride, the shock bolt may break without warning.
Corrective Action:
Dealers will install new shock bolts and shims at no charge to you.
Labor Time:
Removal and reinstallation of the shock bolts with shims may take up to 1 hour.
What You Should Do:
Contact your local dealer to have the work performed. If you cannot locate a dealer, call Spartan at 1800-867-6478 to locate your nearest dealer. Steps will be taken to ensure the recall is performed at the nearest dealer
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan at 1-800-867-6478.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.
If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan at 1-800-867-6478. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.
Sincerely,
Spartan Motors USA, Inc.
14 Affected Products
Vehicles
| SPARTAN | GLADIATOR | 2014-2020 |
| SPARTAN | METROSTAR | 2014-2020 |
6 Associated Documents
Recall Quarterly Report #3, 2020-1
RCLQRT-19V523-5839.PDF 211.311KB
Loading...
Reload document 
Open in new tab
Defect Notice 573 Report
RCLRPT-19V523-2281.PDF 212.777KB
Loading...
Recall Acknowledgement
RCAK-19V523-4075.pdf 245.416KB
Loading...
Owner Notification Letter(Part 577)
RCONL-19V523-7370.pdf 128.567KB
Loading...
Recall Quarterly Report #2, 2019-4
RCLQRT-19V523-0724.PDF 211.227KB
Loading...
Recall Quarterly Report #1, 2019-3
RCLQRT-19V523-5911.PDF 211.122KB
Loading...
Latest Recalls Documents
- Protects against wear and pump breakdown caused by abnormal wear, oxidation, and foaming
- Performs even in sub-zero treatment
- Specifically designed for power steering units
- Keeps power-steering systems running smoothly and helps stop or reduce fluid loss caused by leaky seals
- Formulated with high-quality oil and fortified with additives to revitalize dried, shrunken, and hardened seals
- Developed for use in GM, Ford, Chrysler, and most foreign cars and light trucks
- Anti-wear agents protect pump components
- Corrosion inhibitors to protect metal components
- High quality power steering fluid and conditioner
- Stops Noise
- Stops slipping
- Helps prevent unusual wear
- Protects seals
- The information below is per-pack only
- Premium full-synthetic formulation specifically engineered for Asian vehicles
- Provides protection against wear, foaming, and corrosion to maintain optimal performance
- Designed for extreme temperatures while also providing excellent operation in low temperatures
- Delivers excellent oxidative stability for extended fluid life
- For 2007 and up Honda and Acura vehicles, Backwards compatible with older Honda and Acura vehicles
- Lubricates and reduces wear in the pump, Prevents rust of the steel parts
- Lubricates and fights wear on the gear faces of the turning mechanism (eg. Rack and pinion)
- Protects and cleans the seals and hoses
- Contains no seal swellers
- The service solution for ALL European, North American, and Asian vehicles (Honda fluid recommended for Honda/Acura vehicles)
- Reduces friction and protects seals and hoses - extending the life of the power steering system
- Provides excellent cold and high temperature performance eliminating "morning sickness" stiffness
- Excellent for use in electric hydraulic systems
- Cleans and frees sticky turbines and pumps
- REDUCES NOISE AND SMOOTHES OUT HARD STEERING: A unique dual cavity bottle containing a combination of the best performance additives to repair the most common power steering fluid related problems.
- STOPS LEAKS AND RECONDITIONS RACK & PINION: Power Steering Repair can be used to top-off the existing fluid when low, or add a bottle when changing fluid.
- RESTORES PREFORMANCE: Works on all vehicles, domestic and import.
- ADDS PROTECTION: Compatible with ALL types of power steering fluid or ATF, including petroleum, mineral oil and synthetic formulas.
- REPAIR-IT: Power Steering Repair-It works with all types of power steering fluid or ATF
- Adds Lubricity to help stop wear and improve performance
- Seals and helps prevent small leaks
- Foam inhibitors help extend fluid life
- 1 bottle treats 4 to 5 quarts of oil
- Stops and seals steering fluid leaks
- Works with all types of power steering leaks
- Part number: 1630
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.