| “This site contains affiliate links for which OEMDTC may be compensated” |
July 25, 2019 NHTSA CAMPAIGN NUMBER: 19V550000
Roof Hatch External Handle May Break/FMVSS 217
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 19V550
Manufacturer Daimler Trucks
North America LLC
Components STRUCTURE
Potential Number of Units Affected 2,081
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-819.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Recall Campaign
Daimler Trucks
North America LLC
November 2019
FL819AB
NHTSA#19V-549 (Non-School Buses)
#19V-550 (School Buses)
Transport Canada #2019-363 (Non-School Buses)
#2019-362 (School Buses)
Subject: TBB SMI Prolo Roof Hatches
Models Affected: Specific Model Year 2019-2020 Thomas Built Buses Minotour and Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain Specialty Manufacturing Prolo 924X Series Roof Escape Hatches manufactured August 1, 2018, through May 20, 2019.
General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on the vehicles mentioned above.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
Roof hatches will be inspected and the external handles replaced as needed.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions.
Replacement Parts
Replacement parts are now available and can be obtained by ordering from Specialty Manufacturing in your choice of the following three ways.
Online
- Go to https://busandrail.safefleet.net/resources/technical-support/
- Click on “Recall Forms”
- Click on “Safety Recall: 19E-042 – Prolo Hatch”
- Fill out the online form
- Email address: warranty@safefleet.net Subject line: Safety Recall FL819/19E-042
- Information to include in your email:
- Quantity of replacement kits
- Company name
- Contact name
- Contact phone
- Contact e-mail address
- Mailing address
- Shipping address (if different than mailing address)
- Vehicle manufacturer
- VIN(s)
- Body number(s)
- Hatch part number (s)
- Hatch build date(s)
Phone
Call SMI Customer Service at (800) 951-7867 (have the information listed above under “Email” available)
Table 1 – Replacement Parts for FL819 – Ordered from Specialty Manufacturing
| Campaign Number | Description | Qty. |
| FL819AB | Specialty Manufacturing, Inc. Kit Contains:
1 ea Replacement Handle | 1 Kit per Hatch |
Table 1
Removed Parts
Please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts.
Labor Allowance
Table 1 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (Hours) | SRT Code | Corrective Action |
| FL819AB | Inspect roof hatch handle(s) | 0.1 | 996-R077A | 06 – Inspect |
| Inspect all hatches/replace 1 handle | 0.2 | 996-R077B | 12 – Repair Recall/Campaign | |
| Inspect all hatches/replace 2 handles | 0.5 | 996-R077C | ||
| Inspect all hatches/replace 3 handles | 0.7 | 996-R077D |
Table 2
Claims for Credit
You will be reimbursed for your parts, labor, and handling by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim Type is Recall Campaign.
- In the Campaign field, enter the campaign number (FL819-A or FL819-B).
- In the Primary Failed Part field, enter 25-FL819-000.
- Do not list anything in the parts section. Replacement parts are ordered directly from Specialty Manufacturing (SMI).
- In the Labor section, enter the appropriate SRT from the Labor Allowance Table.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada – Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement.
- Submit a Recall Pre-Approval request for a decision and authorized amount.
- Submit a “based on” claim for the approved pre-approval.
- Attach the documentation to the pre-approval request.
- When your claim is paid, reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed.
If you have any questions or need additional information, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC.
A sample letter notifying vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: TBB SMI Prolo Roof Hatches
The U.S. notice is used for reference: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2019-2020 Thomas Built Buses Minotour and Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain Specialty Manufacturing Prolo 924X Series Roof Escape Hatches manufactured August 1, 2018, through May 20, 2019.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
Roof hatches will be inspected and the external handles replaced as needed.
This is the second letter regarding this subject. The repair is now available. To arrange for repairs, you should contact your local Thomas Built Buses dealer immediately. The repair should take up to an hour, depending on the work needed, and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage .
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have any questions about this recall, please contact the Warranty Department at (336) 889-4871, 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE. Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 3274236 (TTY: (800) 424-9153)); or to https://www.safercar.gov .
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
THOMAS BUILT BUSES WARRANTY DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Thomas Built Buses dealer. Please speak with your Thomas Built Buses authorized dealer concerning this matter.
Work Instructions
Subject: TBB SMI Prolo Roof Hatches
Models Affected: Specific Model Year 2019-2020 Thomas Built Buses Minotour and Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain Specialty Manufacturing Prolo 924X Series Roof Escape Hatches manufactured August 1, 2018, through May 20, 2019.
Roof Hatch Inspection
- Park the vehicle on a level surface, shut down the engine, place the bus in Park, and set the parking brake. Chock the tires.
- Locate the silver label on the bottom of the Prolo hatch (inside the bus). There may be more than one Prolo roof hatch, inspect all hatches. See Figure 1.
- Confirm the part number. See Figure 2 for part number location. The affected part number format is: “92XX-XXXXX.” If the part number is in this format, continue with the next step.
If the part number is not in this format, the roof hatch handle does not need to be replaced. No further work is needed.
- Check the date. See Figure 2 for date location. The suspect date range is between 08/01/18 and 5/20/19 (August 1, 2018, and May 20, 2019)
If the date is in this range, replace the external handle on the Prolo hatch. Most buses are expected to need a handle replaced. (Replacement parts are ordered directly from Specialty Manufacturing. See “Replacement Parts” on page 1.)
If the date is not within this date range, the roof hatch handle does not need to be replaced. No further work is needed.
Figure 1: Roof Hatch Label Location
Figure 2: Part Number and Build Date
Roof Hatch Release Handle Replacement
NOTE: Replacement parts are ordered directly from Specialty Manufacturing. See “Replacement Parts” on page 1.
- Remove the screw from the red handle. Set the handle aside for reinstallation and discard the screw. See Figure 3. Use a cordless drill with a 1/8-inch Allen bit, and the torque set to approximately 4-5.
Figure 3: Removing the Screw from the Red Handle
- Open the hatch 5-6 inches and pull the black exterior handle from the bushing. See Figure 4.
Figure 4: Removing the Exterior Hatch Handle
- Discard any existing O-ring on the bushing and secure the new O-ring from the kit around the base of the stem of the new black handle.
- Insert the shaft of the new handle into the bushing, oriented as shown in Figure 5.
Figure 5: New Handle Inserted in the Hatch
- From inside the lid, locate the shaft of the outer handle. See Figure 6.
Figure 6: Handle Stem through the Interior of the Hatch
- The red handle, removed earlier, has ribs to self-orient the handle when reinstalled with the black handle. See Figure 7.
Figure 7: Ribs Inside the Red Interior Handle that Self-Orient
- From inside the bus, place the red handle on the stem of the external handle. Orient as shown in Figure 8.
Figure 8: Installing the Red Handle on the Interior of the Hatch
- Install the screw from the kit using a drill or 1/8-inch Allen wrench. Tighten to 10-12 lbf.in.
- Once the red handle is installed, confirm the micro switch is mounted to the black mounting bracket the red handle activates. The switch activates when the handle is oriented at 90 degrees to the bracket.
- Secure the lid to the trim subassembly by rotating the inside (red) handle into position. There should be a “click” when the switch is activated. If this does not occur, replace the switch.
- Place a green sticker on silver label on the bottom of the Prolo hatch (from inside the bus). See Figure 9.
Figure 9: Green Sticker on the Data Label
Daimler Trucks
North America LLC
November 2019
FL819AB
NHTSA #19V-549 (Non-School Buses)
#19V-550 (School Buses)
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB SMI Prolo Roof Hatches
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2019-2020 Thomas Built Buses Minotour and Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain Specialty Manufacturing Prolo 924X Series Roof Escape Hatches manufactured August 1, 2018, through May 20, 2019.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
Roof hatches will be inspected and the external handles replaced as needed.
This is the second letter regarding this subject. The repair is now available. To arrange for repairs, you should contact your local Thomas Built Buses dealer immediately. The repair should take up to an hour, depending on the work needed, and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage .
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have any questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a. m to 4:00 p. m, Monday through Friday. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: (800) 424-9153)); or to https://www.safercar.gov .
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Thomas Built Buses dealer.
Please speak with your Thomas Built Buses authorized dealer concerning this matter.
Daimler Trucks
North America LLC
September 2019
FL819AB
Interim Recall Notice
NHTSA #19V-549 (Non-School Buses)
#19V-550 (School Buses)
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB SMI Prolo Roof Hatches
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2019-2020 Thomas Built Buses Minotour and Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain Specialty Manufacturing, Inc. (SMI) Prolo Roof Escape Hatches.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. You may continue to operate your vehicle in the interim.
The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Thomas Built Buses dealer to schedule the Recall for your vehicle.
If you have any questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 3274236 (TTY: (800) 424-9153); or to https://www.safercar.gov .
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-819
Date of Submission: July 24, 2019
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect 0 Non-Compliance
Vehicle Information
Model Yr. Start: 2019 Model Yr. End: 2020
Make: Thomas Built Buses
Model: Saf-T Liner C2, Saf-T Liner HOX, Saf-T Liner EFX, and Minotaur
Production Dates: Begin: 09/10/2018 End: 06/26/2019
Descriptive Information:
Certain school buses equipped with a Safe Fleet Prolo Roof Escape Hatch within the referenced above
dates that may contain a handle identified in equipment recall 19E-042.
Number potentially involved: 2081 Estimated percentage of involve with defect: 20%
Defect/ Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
DTNA’s roof hatch handle supplier, Specialty Manufacturing Co., states per NHTSA 19E-042, “Certain
production lots of these cast handles were found to contain a higher than al/owed/specified level of
porosity or voids.” Further, “The excess porosity and voids can create failure points in the handle leading
to breakage under reasonable use.,,
Describe the safety risk:
Specialty Manufacturing Co. states per NHTSA 19E-042, “Failure of the external release handle will
prevent the hatch release mechanism from being actuated from outside the vehicle.” A failure of external
release of the handle could potentially delay the evacuation of the vehicle during an emergency
increasing the risk to an injury.
If applicable, identify the manufacture of the defective or noncompliant component.
Specialty Manufacturing Co.
13501 South Ridge Drive
Charlotte NC 28273
Chronology of Defect/ Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision.:
March 2019, Thomas Built Buses notified the supplier of a broken handle found during an inspection. A
preliminary warranty data search and review of customer complaints showed no other similar reports,
indicating that the broken handle may have been an isolated incident. July 2019, the supplier notified
DTNA of an equipment recall filing, 19£-042. July 18, 2019 DTNA, with an abundance of caution, decided
to conduct a voluntary safety recall.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
Certain school buses will be repaired with a new handle. Repairs will be performed by Daimler Trucks
North America authorized service facilities. Copies of the reimbursement plan will be submitted as a
supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date:
Planned Dealer Notification End Date:
Planned Owner Notification Begin Date:
Planned Owner Notification End Date:
09/21/2019
09/21/2019
09/21/2019
09/21/2019
Manufacture’s identification code for this recall (if applicable): FL-819
DTNA Representative;
fJMM~
Andy Jones
Manager
Compliance and Regulatory Affairs
******************************************
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 4
Daimler Trucks North America LLC
REF #:
ICI19-048
Effective:
9/12/2019
Release:
9/12/2019
SUBJECT:
TBB FL819 – Interim Recall Notice
This letter is to inform you that an interim recall notice will be sent to affected customers for upcoming recall FL819 ~ TBB SMI Prolo Roof Hatches. The interim notices will mail the week of September 12, 2019. Copies of the notices follow for reference.
This notice is for informational purposes only. There is no action for customers or dealers to take at this time. If customers inquire, please refer them to the interim recall notice and let them know the recall will begin when all preparations are completed.
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC Link on DTNAConnect.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors
If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect
Daimler Trucks
North America LLC
September 2019
FL819AB
Interim Recall Notice
Transport Canada #2019-362 (School Buses)
#2019-363 (Non-School Buses)
Subject: TBB SMI Prolo Roof Hatches
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that
your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a
defect which relates to motor vehicle safety exists on specific Model Year 2019-2020 Thomas Built Buses Minotour and
Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain
Specialty Manufacturing, Inc. (SMI) Prolo Roof Escape Hatches.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity
or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external
release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to
correct the issue noted above. You may continue to operate your vehicle in the interim.
The second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Thomas Built Buses dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days
We apologize for any inconvenience this may have caused. If you have any questions about this recall, please contact the
Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday. If you
have a complaint, you may wish to submit a complaint to Transport Canada road safety, 80 rue Noel, Gatineau, Quebec
J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260
800.547.0712 Phone
Daimler Trucks
North America LLC
September 2019
FL819AB
Interim Recall Notice
Transport Canada #2019-362 (School Buses)
#2019-363 (Non-School Buses)
Subject: TBB SMI Prolo Roof Hatches
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that
your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a
defect which relates to motor vehicle safety exists on specific Model Year 2019-2020 Thomas Built Buses Minotour and
Saf-T-Liner C2, EFX, and HDX model buses manufactured September 10, 2018, through June 26, 2019, with certain
Specialty Manufacturing, Inc. (SMI) Prolo Roof Escape Hatches.
Certain roof escape hatches may have external cast handles that contain a higher than allowed/specified level of porosity
or voids. This may create failure points in the handle, leading to breakage under reasonable use. A failure of the external
release handle may delay the evacuation of the vehicle during an emergency, increasing the risk of injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to
correct the issue noted above. You may continue to operate your vehicle in the interim.
The second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Thomas Built Buses dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days
We apologize for any inconvenience this may have caused. If you have any questions about this recall, please contact the
Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday. If you
have a complaint, you may wish to submit a complaint to Transport Canada road safety, 80 rue Noel, Gatineau, Quebec
J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260
800.547.0712 Phone
Daimler Trucks
North America LLC
Septembre 2019
FL819AB
Avis de rappel intermédiaire
Transport Canada nº 2019-362 (autobus scolaires)
nº 2019-363 (autobus non scolaires)
Objet : Trappes de toit Prolo SMI TBB
Cet avis vous a été envoyé conformément aux exigences de la Loi sur la sécurité automobile. Cet avis vise à vous
informer que votre véhicule peut présenter une défectuosité qui pourrait nuire à la sécurité des gens.
Au nom de sa filiale à part entière Thomas Built Buses (TBB), Daimler Trucks North America LLC a déterminé qu’une
défaillance liée à la sécurité du véhicule à moteur existe sur certains modèles d’autobus de série 2019-2020, Thomas
Built Buses Minotour, Saf-T-Liner C2, EFX et HDX, construits entre le 10 septembre 2018 et le 26 juin 2019. Cette
défaillance concerne certaines trappes de toit Prolo Specialty Manufacturing, Inc. (SMI)
Certaines trappes d’évacuation de toit peuvent avoir des poignées externes coulées contenant un niveau de porosité ou
de vide supérieur à celui autorisé / spécifié. Cela peut créer une défaillance dans certains points de la poignée, pouvant
provoquer une rupture dans des conditions d’utilisation raisonnables. En cas d’urgence, une défaillance de la poignée de
déverrouillage externe peut retarder l’évacuation du véhicule, augmentant le risque de blessure.
Ceci est le premier de deux avis que vous recevrez à ce sujet. Le but de cette lettre est de vous informer d’un rappel à
venir pour corriger le problème mentionné ci-dessus. En attendant, vous pouvez continuer à utiliser votre véhicule.
Le deuxième avis vous informera quand la solution définitive pour y porter remède sera disponible. Lorsque vous
recevrez le deuxième avis, veuillez contacter votre concessionnaire Thomas Built Buses autorisé pour programmer le
rappel pour votre véhicule.
Si vous n’êtes pas le propriétaire du ou des véhicules dont les numéros d’identification apparaissent sur l’avis de rappel,
veuillez retourner l’avis au Service des campagnes de garanties avec tous les renseignements dont vous disposez qui
pourraient nous aider à identifier le propriétaire actuel. Le loueur est également tenu par la loi fédérale de faire parvenir
cet avis au locataire dans les 10 jours. Si vous êtes un fabricant secondaire, la loi fédérale exige que vous fassiez suivre
cet avis à vos distributeurs et détaillants dans les cinq ouvrables.
Nous nous excusons pour tout inconvénient que cela aurait pu causer. Si vous avez des questions au sujet de ce rappel,
veuillez contacter le Département des Services de garantie au (800) 547-0712, du lundi au vendredi de 7 h à 16 h, heure
du Pacifique. Si vous avez des motifs de plainte, vous pouvez soumettre cette dernière à l’adresse suivante Transport
Canada – Sécurité routière, au 80 rue Noël, Gatineau, Québec J8Z 0A1, ou appeler le 1-800-333-0510.
Nous sommes désolés pour tout inconvénient pouvant résulter de cette activité, mais nous sommes certains que vous
comprenez notre intérêt dans la sécurité des véhicules motorisés.
SERVICE DES CAMPAGNES DE GARANTIE
Pièce jointe
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260, États-Unis
Téléphone : 1-800-547-0712
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOMAS BUILT BUSES | MINOTOUR | 2019-2020 |
| THOMAS BUILT BUSES | SAF-T-LINER C2 | 2019-2020 |
| THOMAS BUILT BUSES | SAF-T-LINER EFX | 2019-2020 |
| THOMAS BUILT BUSES | SAF-T-LINER HDX | 2019-2020 |
9 Associated Documents
Owner Notification Letter(Part 577)
RCONL-19V550-3638.pdf 54.142KB
Loading...
Reload document 
Open in new tab
Remedy Instructions and TSB
RCRIT-19V550-6236.pdf 338.996KB
Loading...
Manufacturer Notices(to Dealers,etc)
Loading...
Recall Quarterly Report #1, 2019-4
RCLQRT-19V550-8789.PDF 211.157KB
Loading...
Interim Owner Notification Letter(Part 577)
RIONL-19V550-9439.pdf 38.018KB
Loading...
Recall Quarterly Report #2, 2020-1
RCLQRT-19V550-8416.PDF 211.258KB
Loading...
Defect Notice 573 Report
RCLRPT-19V550-2326.PDF 214.602KB
Loading...
Miscellaneous Document- 573 Defect Information Report
RMISC-19V550-2441.pdf 443.768KB
Loading...
Recall Acknowledgement
RCAK-19V550-3699.pdf 245.106KB
Loading...
Latest Recalls Documents
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Provides convenient roof access for multiple environments including manufacturing plants, warehouses, commercial properties, and more
- Heavy-duty automatic lock arm secures the hatch for added security and unauthorized entry protection
- Powder coat finish is designed to prevent rust and oxidation making it suitable for outdoor environments
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- ✅Build to Last: Made of premium aluminum alloy, this roof hatch is wear-resistant, rust-resistant, and not easy to deform, ensuring a long service life. The handle is fixed with screws, which can not easily be damaged by pulling
- ✅High Safety: Except for its sturdy construction, the door of this roof access hatch can only be opened from the inside and not from the outside
- ✅Optimal Size: With an outer dimension of 31.88*31.88 inches and an inner dimension of 27.5*27.5 inches, it provides a generous access area while fitting well into most standard roof structures
- ✅Thoughtful Design: The 90-degree opening and closing angle and the hydraulic support rod allow for easy access to the roof space, enhancing safety during use
- ✅Sealing Rubber Gasket: The sealing rubber gasket contributes to a quiet opening and closing process by minimizing friction-induced noise, ensuring a noiseless operation environment. At the same time, it can also effectively prevent rain, dust, debris, etc. from entering the building
- 1: The main frame is made of high-quality aluminum alloy, with strong bearing capacity and light weight. The panel is galvanized steel, and the surface is painted, which is not afraid of wind and sun
- 2:3 size options, please measure accurately and choose the right size to buy, so as not to waste money and time
- 3: Accurate size. Two high-quality hydraulic support rods that can easily help you open or close the door
- 4: Have an open hole for your children's outdoor playhouse and easily cover it. And it's very sturdy. For home improvement, industrial, commercial, school, etc. Easy and convenient installation
- 5: Roof access doors can only be opened and closed from the inside, not from the outside
- 【Build to Last】: Made of premium aluminum alloy, this roof access hatch is wear-resistant, rust-resistant, and not easy to deform, ensuring a long service life. The handle is fixed with screws, which can not easily be damaged by pulling.The aluminum alloy material gives this door hatch for roof a sleek and modern appearance that can complement various architectural styles without detracting from the building's overall look.
- 【High Safety】: Except for its sturdy construction, the door of this skylight roof hatch can only be opened from the inside and not from the outside. This feature provides an extra layer of security, preventing unauthorized access to the building's interior from the roof. It is particularly beneficial for residential and commercial properties where security is a top priority.
- 【Optimal Size&Easy to Install】: The door hatch for roof with an outer dimension of 35.82*35.82 inches and an inner dimension of 31.5*31.5 inches, it provides a generous access area while fitting well into most standard roof structures.The moderate weight, combined with its well-designed structure, makes the installation process relatively straightforward, which can save on installation labor and time.
- 【Safety & Convenience】: The 90-degree opening and closing angle and the hydraulic support rod allow for easy access to the roof space, enhancing safety during use.The switch-type handle simplifies the opening and closing process and functions as a straightforward on-off mechanism, allowing you to easily access the roof space with just a simple grip and turn.
- 【Sealing Rubber Gasket】: The sealing rubber gasket contributes to a quiet opening and closing process by minimizing friction-induced noise, ensuring a noiseless operation environment. At the same time, this roof hatch cover can also effectively prevent rain, dust, debris, etc. from entering the building, reducing the cleaning pressure inside the building.
- Note: If you have built an inspection port, please let us know the internal dimensions of the inspection port after ordering, preferably with pictures and dimensions. We can customize the size
- Sturdy Roof Hatch Lid: Our roof skylight cover is made of 1mm thick galvanized steel panle and aluminum frame, we have added a 7.5cm(2.9'')wide reinforcement in the center of the cover to make the cover more load-bearing and sturdy, load 50kg/110lbs
- Seal Strip & Handle Design Car sealing rubber strips embedded to prevent rainwater from penetrating through the gaps. Thoughtful handle makes it easy to turn on and off
- User-Friendly: 2 support rods that can easily help you open or close the cover. Support to open the lid, the maximum angle is 90 degrees
- Versatile: Not only can be used as attic skylight cover, but also as escape hatch cover, basement exit cover, emergency access lid, wellhead lid, cellar cover, manhole cover. This access hatch aols provides convenient roof access for multiple environments
- Convenience and Safety: Steel roof hatch inside diameter of the roof opening is 29.5" x 29.5" and the outside diameter is 33.8" x 33.8", its designed to provide convenient, economical access to the roof of a building. The heavy-duty automatic lock arm secures the hatch for added security and unauthorized entry protection.
- Unique Design: Have an open hole for your children's outdoor playhouse and easily cover it. And it's very sturdy. For home improvement, industrial, commercial, school, etc. Easy and convenient installation
- Sturdy Construction: Roof hatch made of high-quality aluminum alloy, with strong bearing capacity and light weight. The panel is galvanized steel, and the surface is painted, which is not afraid of wind and sun
- Easy To Operate: Our roof access hatch operates with ease. 2 support rods that can easily help you open or close the cover. Support to open the lid, the maximum angle is 90 degrees.The product has undergone rigorous performance testing for extreme weather conditions including cold, heat, moisture, vibration, and impact
- Widely Used: This access hatch provides convenient roof access for multiple environments including home improvements, schools, manufacturing plants, warehouses, industrial, commercial properties, and more. Easy and convenient installation
- Rough Cut-Out Opening Dimensions: 19 1/4" x 26 1/4" (the hole size required for installation)
- Exterior Mounting Flange Dimensions: 21" x 28" (fits flush on your RV roof)
- Lid Dimensions: 19 1/2" x 26 3/8" in opaque white (provides privacy, as it’s not see-through)
- Durable Construction: Features a rust-resistant aluminum extrusion frame and strong, fine-mesh screen
- Secure Hinge & Quick-Release Latch: Equipped with a "C" or Curl-style hinge for durability and a quick-release latch, allowing you to exit through the roof in emergencies
- Engineered With Compression Spring Operators To Provide Smooth, Easy, One-Hand Operation, Regardless Of Size
- Automatic hold-open arm locks the cover in the open position to ensure safe egress
- Overlapping cover design, full welded corners on cover and curb, EPDM rubber gasket, and fully insulated cover and curb ensure weathertightness and energy efficiency
- Constructed with corrosion resistant materials to provide many years of trouble free, dependable service
- Heavy gauge construction and positive latching mechanism maintain building security
- 【Build to Last】Made of premium aluminum alloy, this product is wear-resistant, rust-resistant, and not easy to deform, ensuring a long service life..The handle is fixed with screws, which can not easily be damaged by pulling.
- 【High Safety】Except for its sturdy construction, the door of this product can only be opened from the inside and not from the outside. This feature provides an extra layer of security, preventing unauthorized access to the building's interior from the roof.
- 【Optimal Size】With an outer dimension of 27.95*27.95 inches and an inner dimension of 23.6*23.6 inches, it provides a generous access area while fitting well into most standard roof structures.
- 【Thoughtful Design】The 90-degree opening and closing angle and the hydraulic support rod allow for easy access to the roof space, enhancing safety during use.
- 【Easy to Install】The moderate weight, combined with its well-designed structure, makes the installation process relatively straightforward, which can save on installation labor and time.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.