Loss of Hydraulic Steering Assist – 2014-2019 E-One Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest Fire Trucks

August 14, 2019 NHTSA CAMPAIGN NUMBER: 19V598000

Loss of Hydraulic Steering Assist

A loss of hydraulic steering assist can increase the risk of a crash.

 

NHTSA Campaign Number: 19V598

Manufacturer E-One Incorporated

Components SUSPENSION

Potential Number of Units Affected 57

 

Summary

E-One Incorporated (E-One) is recalling certain 2014-2019 Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

 

Remedy

E-One has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began August 28, 2019. Owners may contact E-One customer service at 1-352-861-3612.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

Technical Service Bulletin 19 002
Date: 07/17/2019
REV: OR

 

Subject: Upper Shock Mounting Hardware

Condition: The upper shock mounting hardware may come loose over time due improper joint clamp load.

Applies To: Fire Truck IFS 20k and 24k Models

Mfg Date Range: October 31^st 2014 to July 1^st 2019.

Vocation: Fire Apparatus

Purpose: To provide instruction for inspection and repair of the effected joint.

Please Read the Entire Tech Tip Before Proceeding With Any Work. Follow industry standards regarding safety equipment and procedures.

Inspection and Repair should be conducted immediately.

 

Tools Needed:

1. 5/8″ hex (Allen) drive socket. Example Snap-On item # SA20E
2. 1/2″ or ³/4″ drive torque wrench — 250 ft-lbs capable
3. 1/2″ or ³/4″ breaker bar
4. 1/2″ drive, 12″ long extension
5. 1 1/16″ box end wrench or similar torque drive adaptor for a socket.

 

Parts:

Kit #K715183 that includes the following:

(2) 714189-01 – Long Spacers
(2) 714190-01 – Short Spacers
(2) 715176-01 – Socket head bolts
(2) 710356-01 – NY-lock nuts
(1) D715182 – Installation Instruction

Also include in the above kit are shims to address any variations in the width of cradle pocket (reference Step 2 and 5 below).

(2) 714198-01 – 0.020″ Shim
(2) 714199-01 – 0.032″ Shim
(2) 714200-01 – 0.062″ Shim
(3) 714201-01 – 0.125″ Shim
(1) 715181-01 – “Go-No Go” Gage for use in step 2.

Note: This document is for trained professional technicians, who have been trained in the use of industrial standards, and have the tools to perform this service safely and correctly.

 

Replacement:

1. Remove and discard upper shock absorber eyelet hardware (nut, bolt, and spacers).
2. Use the 715181-01 “Go-No Go” Gage to check the width of the pocket near the bolt holes.
   1. If the gage slips into the pocket, then the pocket is too wide and a shim will be needed to close the gap.
   2. If needed, add shims between one of the spacers and the pocket inside face during reassembly such that the gap between the spacer and the pocket wall is minimized. Use one of the 0.062 shims (#714200-01) if necessary to check that the gap is less than 0.062″ (Placing the shims against either the front or rear mount is acceptable).
3. Install new hardware including spacers and shims from kit #K715180 as shown below.
   1. Note: One 714201-01 shims must be installed under the head of each 715176-01 Bolt.
   2. Assembly tip: Insert bolt through the rear tab enough to hang needed shims and short spacer, place shock in position, advance bolt to engage shock, position long spacer, push bolt through front tab, and install nut.

4. Using a socket extension thru the access holes in the cradle, torque the head of the bolt to between 245 and 260 ft-lbs while holding the nut with a wrench.
5. Repeat Steps 1 through 4 on the opposite side.

 

Labor Allowance: 0.7 hr not to exceed $85.00.

Note: To further assist our customers, if three (3) or more trucks are in close proximity, please contact Reyco Granning Warranty at (417) 466-1015 or email akuiken@reycogranning.com to arrange for a Reyco Granning Field Service Representative to conduct the repair.

For coverage please supply the following info with warranty claim and submit to chassis

manufacturer.

1. Suspension serial number, located on tag at front of suspension
2. In Service Date
3. Inspection/repair date
4. Vehicle mileage

 

---

 August 27, 2019

IMPORTANT SAFETY RECALL: 19V-598

Fire Truck Independent Front Suspensions manufactured by Reyco Granning

This notice applies to your vehicle VIN: X

UNIT: X

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

E-ONE has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured between March 2014 – June 2019, equipped with Fire Truck Independent Front Suspensions manufactured by Reyco Granning:

E-ONE Model: Cyclone 2, Quest 2, Typhoon

 

WHY IS A RECALL BEING CONDUCTED?

E-ONE has decided that a defect which relates to motor vehicle safety exists in certain model year 2014-2019 E-ONE vehicles manufactured from March 2014 through June 2019 equipped with Fire Truck Independent Front Suspensions manufactured by Reyco Granning, LLC.

Reyco Granning informed E-ONE that there may be a loose upper shock mount system on Independent Front Suspensions they manufactured.  The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

A loss of hydraulic steering assist can increase the risk of a crash.

The affected item is the Fire Truck Independent Front Suspensions manufactured by Reyco Granning.

 

WHAT ARE WE DOING ABOUT THE PROBLEM?

Reyco Granning will work with E-ONE and E-ONE Dealers to implement the inspection and repair remedy as outlined in Reyco Granning’s Service Bulletin at no cost to the vehicle owner.  The estimated time to complete the replacement is one hour.

 

WHAT SHOULD YOU DO?

If you receive this notification, please contact your E-ONE Dealer or E-ONE at 1-352-237-1122 to schedule an appointment to have the repairs performed.

 

INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO E-ONE IN ORDER TO BE REIMBURSED. Please have your Truck VIN available.  After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to:

 E-ONE, 1601 SW 37^th Ave, Ocala, FL, 34474.

If you prefer to contact E-ONE directly, feel free to contact our Customer Service at 1-352-2371122. Please have your Truck VIN available.

 

WHAT IF YOU NO LONGER OWN THIS E-ONE Model: Cyclone 2, Quest 2, Typhoon?

If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to E-ONE, 1601 SW 37^th Ave, Ocala, FL, 34474.

 

WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?

If you have any questions or concerns, please contact E-ONE Customer Service at 1-352-2371122. Please have your Truck VIN available.

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations

If you have already paid to have your E-ONE Model: Cyclone 2, Quest 2, Typhoon repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement, call E-ONE Customer Service at 1-352-237-1122 and instructions will be provided. Please have your Truck VIN available.

If after having attempted to take advantage of this recall you believe you have not been able to have your E-ONE Model: Cyclone 2, Quest 2, Typhoon remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.

Sincerely,

E-ONE, Inc.

---

15 Affected Products

Vehicles

MAKE	MODEL	YEAR
E-ONE	CYCLONE II	2014-2019
E-ONE	QUEST	2015-2017
E-ONE	TYPHOON	2013-2014, 2016-2019

 

---

7 Associated Documents

Recall Quarterly Report #2, 2019-4

RCLQRT-19V598-5681.PDF 211.224KB

 

---

Defect Notice 573 Report

RCLRPT-19V598-7716.PDF 215.809KB

 

---

Recall Acknowledgement

RCAK-19V598-6675.pdf 244.705KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-19V598-3817.pdf 282.231KB

 

---

Recall Quarterly Report #1, 2019-3

RCLQRT-19V598-6853.PDF 211.127KB

 

---

Recall Quarterly Report #3, 2020-1

RCLQRT-19V598-8760.PDF 211.311KB

 

---

Miscellaneous Document- Technical Service Bulletin

RMISC-19V598-6157.pdf 188.362KB

 

---

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V598&docType=RCL

 

---

 

Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API

---

 

This product presentation was made with AAWP plugin.