9901434 – Steering Shaft Bolts may be Improperly Tightened – 2019 Jayco Embark Motorhomes

August 28, 2019 NHTSA CAMPAIGN NUMBER: 19V625000

Steering Shaft Bolts may be Improperly Tightened

 

A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V625

Manufacturer Jayco, Inc.

Components STEERING

Potential Number of Units Affected 14

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019 Embark motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.

 

Remedy

Jayco will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, if necessary, free of charge. The recall began September 23, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco’s number for this recall is 9901434.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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STEERING SHAFT BOLTS   

Bulletin Type:	RECALL	Publication Date:	September 23,2019
Bulletin #:	19V-625 Jayco 19V-626 2019-447 Entegra	Make:	Jayco Motorized Entegra
Job Code:	9903434	Models:	Embark Insignia, Aspire, Anthem, Cornerstone, Reatta
Flat Rate:	RC024 Inspection of two bolts  NO repair required .25 Hour  RC025 Inspect and repair   .5 Hour	Model Year:	2019 & 2020

 

Incident:	Upper and lower steering shaft bolts on steering column may not be torqued correctly at 45ft lbs.
Affected Units:	Serial Number listing of affected units is on last page of Instructions
Misc. Tools & Supplies:	Torque wrench (Ft/Lbs 11/16 socket 5/8 wrench or socket

 

INSTRUCTIONS – Anthem, Cornerstone & Aspire(LOWER steering shaft bolt)

 

FIG 1:  Open the generator compartment using the switch (arrow) inside the driver side front electrical  compartment.

FIG 2:  Bolt is located on the right side of the generator behind the washer fluid bottle (arrow).

FIG 3: Bolt location is circled in this photo.

FIG 4: Arrow is pointing to the Steering Slip Shaft bolt.

• Move wiring out of the way to see it.
• IF WHITE LINE RUNNING FROM BOLT HEAD TO THE NUT – NO REPAIR IS REQUIRED – BOLT WAS TORQUED TO 45FT LBS PRIOR TO SHIPPING.

FIG 5: IF WHITE LINE IS NOT VISIBLE – TORQUE PER
SPECIFICATIONS

• Bolt head size takes a 5/8” socket or wrench.
• Nut size takes an 11/16” socket
• Use a torque wrench and torque the nut to 45 ft./lbs.
• Mark the bolt with a white line as shown in photo to indicate the bolt has been torqued properly.

 

INSTRUCTIONS – Anthem, Cornerstone & Aspire  (UPPER steering shaft bolt)

 

FIG 6:

• Upper steering shaft bolt is located on the steering column, beneath the steering wheel and under the large rubber boot.
• Lower the rubber boot on the steering column to see the bolt.

 

FIG 7:

• Examine the upper steering shaft bolt ( front and back side of the steering column).
• If the bolt has been properly torqued at the factory there will be a white line running from the head of the bolt to the nut end of the bolt on the dash side of the steering column as shown in this photo (arrow).

 

IF THE WHITE LINE IS NOT VISIBLE PROCEED TO NEXT STEP TO COMPLETE REMEDY.

 

Bolt head will require a 5/8” wrench or socket.

Nut on the bolt will require an 11/16” socket.

Use a torque wrench (FT/LBS) and torque the nut end to 45 Ft/Lbs.

Mark the bolt with a white line as shown in photo to indicate the bolt has been torqued properly.

 

Replace the rubber boot back over the bolt.

 

INSTRUCTIONS – Embark, Reatta & Reatta XL  (UPPER & LOWER bolts)

Both the upper and lower slip shaft bolts are located under the floor.

The generator slide compartment must be opened to access the slip shaft bolts.

Pull the generator slide manual release lever located in the electrical compartment beneath the driver side window (FIG 10).

Both bolts should be visible on the steering shaft, one above the steering U-joint and one below the steering U-joint.

 

FIG 8:

• This is the lower slip shaft bolt below the U-joint.
• If the bolt has been properly torqued at the factory there will be a white line running from the head of the bolt to the nut end of the bolt (arrow).

 

FIG 9:

• This is the upper slip shaft bolt which is directly above the U-joint shown in Fig 8.
• If the bolt has been properly torqued at the factory there will be a white line running from the head of the bolt to the nut end of the bolt (arrow).

 

IF THE WHITE LINE IS NOT VISIBLE PROCEED TO NEXT STEP TO COMPLETE REMEDY.

 

Bolt head will require a 5/8” wrench or socket.

Nut on the bolt will require an 11/16” socket.

Use a torque wrench (FT/LBS) and torque the nut end to 45 Ft/Lbs.

Mark the bolt with a white line as shown in photo to indicate the bolt has been torqued properly.

Repeat this torque procedure for both slip shaft bolts (if the white line is missing).

 

Affected Units:

Jayco  2019 Embark K1NE0057-0061 K1NJ0057-0064 Entegra 2019 Anthem K14A8060-8061 K14B8098-8108 K14F8102-8104, 8107-8113 K14W8090, 8092-8096 Entegra 2019 Aspire K13B8086-8089, 8091, 8093 K13H8064-8067 K13M8067-8068 K13P8067 K13R8107-8110, 8112 K13W8080-8083 Entegra 2019 Cornerstone K16B8087-8089, 8091-8092, 8094 K16F8079-8080, 8082-8083 K16W8084-8088 K16X8061 Entegra 2019 Insignia K11B8053 K11P8053-8054 K11R8062 K11W8056 Entegra 2019 Reatta K1NE8064, 8066-8076 K1NG8055-8057, 8059-8061 K1NJ8058 Entegra 2020 Reatta XL L1MG8051 L1MJ8051

 

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Retail Instructions to INSPECT THE LOWER STEERING SHAFT BOLT

 

• Turn the ignition ON (the engine does not need to be running)
• Make sure there is an unobstructed area 3 feet in front of the motorhome.
• Open the generator compartment using the switch (arrow) inside the driver side front electrical compartment. Press and hold the switch until compartment is fully extended.

 

• The steering shaft bolt is located on the right side of the generator behind the washer fluid bottle (arrow).

 

• Bolt location is circled in this photo.

 

• Arrow is pointing to the Steering Shaft bolt.
• Wiring harnesses may have to be moved aside to see it.

 

• If there is a white line running from the bolt head to the nut as shown in the photo (large arrow), this bolt is torqued to the proper specification.
  • IF WHITE LINE IS NOT PRESENT – THE BOLT IS NOT TORQUED PROPERLY.
  • CAUTION IS REQUIRED – do not drive your motorhome until you complete all inspection steps

• Close the generator compartment using the switch shown in Fig 1.
• Ignition must be ON to close the compartment (engine does not need to be running).
• Hold the switch, until the compartment closes completely.

 

PROCEED TO THE INSPECTION OF THE UPPER BOLT.

Retail Instructions to INSPECT THE UPPER STEERING SHAFT BOLT

• Upper steering shaft bolt is located on the steering column, beneath the steering wheel and under the large rubber boot.
• Lower the rubber boot on the steering column to see the bolt. FIG 7:
• Examine the upper steering shaft bolt (front and back of the steering column).
• If there is a white line running from the bolt head to the nut as shown in the photo (large arrow), the bolt is torqued to the proper specification.
  • IF WHITE LINE IS NOT PRESENT – THE BOLT IS NOT TORQUED PROPERLY.

 

PROCEED TO THE PRECAUTION STEP BEFORE YOU DRIVE YOUR MOTORHOME

PRECAUTION STEP

The bolt threads visible in Fig 5 AND 6 ( for Upper and Lower bolts)  must be at least two threads past the nut for the locking feature to be engaged, to ensure your safety to travel to a Dealer to have the bolt/s properly torqued at 45 ft. lbs.

If there are less than two threads showing past the nut, you must tighten with a 5/8” wrench on the bolt side / 11/16” on the nut size, till at least two threads are past the nut. This must be completed prior to moving your motorhome.

 

• Complete Reply Form and return to Jayco Compliance.

 

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September 2019 

Safety Recall:
19V-625  Jayco
19V-626   Entegra

 

IMPORTANT SAFETY RECALL

 

 This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019 2020  Entegra Anthem, Aspire, Cornerstone, Insignia, Reatta and Reatta XL Class A Motorhomes   and 2019 Jayco Embark Class A Motorhomes.    

Reason for this	The upper and lower steering shaft bolt may not be torqued to 45 ft. /lbs. as specified.   An unsecured bolt could allow the steering wheel not to function, affecting drivability and increasing the risk of a crash.
Recall Remedy	Inspection is required for evidence that each bolt (2) is torqued to 45ft/lbs.  A white line  from the steering shaft bolt head to the nut confirms the bolt was torqued per specifcaitons and no further repair  is required. The omittance of the white line notes the bolt was not properly torqued prior to shipping and  Special Precautions are required prior to moving your motorhome.
What we need you to do immediately	Please read and follow the enclosed Inspection Instructions and return the Reply Form noting the results of the inspection.   When applciable,  contact an authorized Dealer to schedule an appointment to have this remedy completed free of charge.  The recall remedy will take approxiamtly thirty minutes.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137.   If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Jayco Motorized Division

 

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IMPORTANT SAFETY RECALL

Safety Recall:
19V-625 Jayco
19V-626 Entegra 

September  2019

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019 -2020  Entegra Anthem, Aspire, Cornerstone, Insignia, Reatta and Reatta XL Class A Motorhomes   and 2019 Jayco Embark Class A Motorhomes.    

Reason for this recall	The upper and lower steering shaft bolt may not be torqued to 45 ft. /lbs. as specified.   An unsecured bolt could allow the steering wheel not to function, affecting drivability and increasing the risk of a crash.
Recall Remedy	Inspection is required for evidence that each bolt (2) is torqued to 45ft/lbs.  A white line  from the steering shaft bolt head to the nut confirms the bolt was torqued per specifcaitons and no further repair  is required. The omittance of the white line notes the bolt was not properly torqued prior to shipping and Special Precautions are required prior to moving the motorhome.
All pertinent information regarding this recall is available under the Service and Parts Tab of our Website.  If you need further assistance, please Contact Customer Service at 800-283-8267.
What we need you to do	Our records show the following unit is affected by this recall and is currently part of the inventory at your Dealership.  The Recall Remedy must be completed on this unit prior to customer delivery.

 

VIN

Federal law requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a stock recall notice on, please contact the owner immediately to advise of the recall.   In addition, please register the unit by submitting the Warranty Registration.

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Jayco Motorized

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
JAYCO	EMBARK	2019

 

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13 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-19V625-7849.pdf 190.356KB

 

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Miscellaneous Document – Retail Reply Form Notification

RMISC-19V625-5945.pdf 576.338KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V625-2970.PDF 211.132KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V625-6163.PDF 211.419KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V625-5246.PDF 211.226KB

 

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Owner Notification Letter(Part 577)

RCONL-19V625-9243.pdf 51.342KB

 

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Remedy Instructions and TSB

RCRIT-19V625-0264.pdf 710.413KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V625-7644.PDF 211.312KB

 

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Miscellaneous Document – RETAIL pre-notification Instructions

RMISC-19V625-0347.pdf 825.927KB

 

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Defect Notice 573 Report

RCLRPT-19V625-4221.PDF 213.624KB

 

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Miscellaneous Document

RMISC-19V625-7000.pdf 561.044KB

 

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Recall Acknowledgement

RCAK-19V625-9838.pdf 244.734KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V625-5910.pdf 674.009KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V625&docType=RCL

 

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