SN675 – Incorrect Holding Valve may Allow Boom to Drift – 2016-2017 Terex TLM Aerial Device

September 17, 2019 NHTSA CAMPAIGN NUMBER: 19V659000

Incorrect Holding Valve may Allow Boom to Drift

Uncontrolled movement of the boom can increase the risk of an injury.

 

NHTSA Campaign Number: 19V659

Manufacturer Terex South Dakota, Inc.

Components EQUIPMENT

Potential Number of Units Affected 42

 

Summary

Terex South Dakota, Inc. (Terex) is recalling certain TLM aerial-device vehicles equipped with external holding valve blocks. The incorrect holding valve was installed on the upper boom cylinder base end. As a result, if the hose for the upper boom raise function should burst while at maximum load and maximum side reach, the boom may drift down.

 

Remedy

Terex will notify owners, and dealers will replace the base end holding valve on the upper boom lift cylinder, free of charge. The recall began October 25, 2019. Owners may contact Terex customer service at 1-844-837-3948. Terex’s number for this recall is SN675.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Terex Utilities
SAFETY NOTICE	SN675

 

 DATE: 10/16/19

REVISED:                           

TO: Owners, Users, Dealers, and Installers

MODELS AFFECTED: TL Aerials

SUBJECT: TL Upper Boom Cylinder Counterbalance Valve

 

Issue:

The counterbalance valve for the base end of the upper boom lift cylinder may have an incorrect holding valve on TL aerial devices manufactured from August 2, 2016 through February 14, 2017.  The upper boom may drift down when at maximum jib load if the upper boom raise hose should fail. Action:

 

What the Owner Must Do:

Immediately inspect the upper boom lift cylinder.  If the cylinder matches the view below, look at the holding valve cartridge closest to the base end of the cylinder.  If the marking is CBBA2000 the valve needs to be replaced.

Terex will replace holding valve cartridges determined to have the incorrect setting at no cost to the owner.  Field Service kit Z1564 will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit if it is subject to this recall.

 

Continued Use:

All machine users and operators must be notified of the following requirements for continued use of affected machines:

1. Perform the daily inspection with increased emphasis on the hoses of the upper boom cylinder.
   1. If the hose is damaged do not use until the hose is replaced and this bulletin has been completed.
   2. If no damage is evident you may continue to use the machine with reduced jib capacity not to exceed 50% at full extension.
   3. If inspection shows the cylinder is subject to this recall have this bulletin completed within 30 days.
2. Always follow all inspection and maintenance requirements as specified in the manuals.

 

Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the web site, terexutilities.com, call Terex Utilties warranty at 844-837-3948 or by email at

utilities.warranty@terex.com to arrange for repair within 10 days of receiving this bulletin if your cylinder is subject to this bulletin.  If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex with the serial number and contact information for the new owner.

 

Dealers and Installers: A letter is being sent to owners of affected units.  If affected units are in your area TEREX Utilities will contact you to arrange the repairs. Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner.  A labor flat rate of $90.00 will be allowed per unit.  Travel will be allowed at actual time up to a maximum of $360.00.

Only TL units built with the cylinders as shown in the view above are affected.  If an owner contacts you call TEREX Utilities at 844-837-3948 and ask for the warranty department for instructions and to arrange shipment of parts.

 

Important:  Some of the involved units may be in rental fleets.  Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin.

 

Note to Owners:  If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590

Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236

 

Terex and local industry standards (CSA and ANSI) requires that the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines.  Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or utilities.warranty@terex.com.

 

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IMPORTANT SAFETY RECALL –

This notice applies to your Vehicle(s)

 

Safety Recall Notice 19V-659

 

October 25, 2019

Customer Name
Customer Address
Customer City, State & Zip Code

 

Dear Terex Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

REASON FOR RECALL

The counterbalance valve for the base end of the upper boom lift cylinder may have an incorrect holding valve on TL aerial devices manufactured from August 2, 2016 through February 14, 2017. The upper boom may drift down when at maximum jib load if the upper boom raise hose should fail. Uncontrolled movement of the boom can increase the risk of an injury.

 

WHAT TEREX WILL DO

Terex is providing instructions in the Bulletin to inspect the TL upper boom lift cylinder to determine if it is involved. Owners are asked to identify if their unit is involved, using the bulletin instructions. If the upper boom lift cylinder on your vehicle is found to be impacted by this recall, a replacement holding valve will be provided free of charge. It will take about 45 minutes to repair.

 

WHAT YOU SHOULD DO

1. Immediately inspect the upper boom lift cylinder on your machine to determine if it is involved.
2. Inspect base end holding valve on the cylinder to see if it has the markings CBBA-2000.
3. If the valve is marked with CBBA-2000 contact utilities.warranty@terex.com to schedule replacement.
4. Follow the continued use instructions in the bulletin until the valve can be replaced.

Please inspect and have the affected holding valve replaced within 30 days after receipt off this bulletin.

Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the
defect/noncompliance condition without charge or within a reasonable amount of time you can notify:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590

Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236

If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information.

If you no longer own this machine, please forward this letter and bulletin to the new owners. Also contact Terex Utilities 844-837-3948 or utilities.warranty@terex.com with the new owner contact information in order to help ensure the new owner receives all important safety information.

If you have leased this equipment to another person, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten days of your receipt of this notice.

Thank you for your immediate attention on this important matter.

Our records indicate the following TL aerial device registered to you is involved in Safety Notice 19V-659 (Bulletin SN675).

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
TEREX	TLM	2016-2017

 

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9 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V659-8271.PDF 211.244KB

 

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ISSUED Renotification Notice

RCRN-19V659-6935.pdf 766.754KB

 

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ISSUED Renotification Notice

RCRN-19V659-1080.pdf 706.201KB

 

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Safety Bulletin

RCSB-19V659-1799.pdf 98.918KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V659-6522.PDF 211.147KB

 

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Owner Notification Letter(Part 577)

RCONL-19V659-0705.pdf 842.081KB

 

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Defect Notice 573 Report

RCLRPT-19V659-2644.PDF 212.652KB

 

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Recall Acknowledgement

RCAK-19V659-2432.pdf 245.482KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V659-2839.PDF 211.329KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V659&docType=RCL

 

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Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API

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