| “This site contains affiliate links for which OEMDTC may be compensated” |
October 8, 2019 NHTSA CAMPAIGN NUMBER: 19V714000
Incorrect Information on OCCC/FMVSS 120
An inadvertently overloaded motorhome due to an incorrect carrying capacity can increase the risk of a crash.
NHTSA Campaign Number: 19V714
Manufacturer Thor Motor Coach
Components EQUIPMENT
Potential Number of Units Affected 101
Summary
Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, “Wheels and Rims – Other Than Passenger Cars.”
Remedy
TMC will notify owners, and dealers will issue new OCCC labels with correct seating positions and weight calculations, free of charge. The recall began November 21, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000176.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Repair Instructions
| Recall # | 19V-714
2019-506 | ||
| Description/Title: | OCCC- Tank Capacity Label | ||
| Affected Product Line(s): | Certain 2014-2020 model year Tuscany, Citation, Siesta, Four Winds, Axis, Vegas, Chateau, Quantum, and Synergy motorhomes | ||
| Service Campaign # : | RC000176 | Released Date: | 11/12/2019 |
| Repair Code: | TMCRC80469V | Document Date: | 11/12/2019 |
| Time Allowed: | 0.1 | Document Revision: | A |
Issue:
It has been discovered that on certain Tuscany, Citation, Siesta, Four Winds, Axis, Vegas, Chateau, Quantum, and Synergy motorhomes, the OCCC has the wrong carrying capacity.
Part(s) Required:
New OCCC Label (Provided in mailing)
Instructions:
- Remove the existing yellow OCCC label.
- Clean area so it is free of dirt and debris.
- Install new OCCC label in the same location.
Thor Motor Coach
1-877-500-1020
19V-714 / 2019-506
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-714
Safety Advisory: RC000176
November 2019
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that certain 2014 through 2020 Model Year Axis, Chateau, Citation, Four Winds, Quantum, Siesta, Synergy, Tuscany, and Vegas motorhomes fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS)
No. 120, “Tire Selection and Rims and Motor Home/Recreation Vehicle Trailer Load Carrying Capacity Information for Motor
Vehicles with a GVWR of more than 4,536 kilograms (10,000 pounds).” As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that on certain 2014 through 2020 Axis, Chateau, Citation, Four Winds, Quantum, Siesta, Synergy, Tuscany, and Vegas motorhomes, the seatbelt positions were incorrectly allotted thereby providing an incorrect carrying capacity on the OCCC Label. The incorrect information on the label could lead to overloading of the motorhome which could result in poor vehicle handling. This could result in a crash, causing injury and/or property damage. |
| What we will do | TMC has enclosed the correct label to remedy the non-compliance. |
| What we need you to do | At your earliest convenience, remove the existing OCCC label and apply the new one in its place. This label is affixed to the interior side of the forward-most door on the passenger side (directly below the window screen) for Class A motorhomes, or on the passenger side door for Class C motorhomes. This remedy will take approximately 5 minutes. |
If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or by email at Recalls@TMCRV.com.
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Celina Tyler
Consumer Affairs Manager
cc: National Highway Traffic Safety Administration (NHTSA)
RC000176
IMPORTANT SAFETY RECALL
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a non-compliance which relates to motor vehicle safety exists in certain 2014 through 2020 models of motor homes.
It has been decided that on certain motorhomes, the seatbelt position were incorrectly allotted thereby providing an incorrect carrying capacity on the OCCC Label. The incorrect information on the label could lead to overloading of the motorhome which could result in poor vehicle handling. This could result in an accident, causing injury and/or property damage.
Affected 2014 through 2020 motorhomes include certain models of:
Axis, Chateau, Citation, Four Winds, Quantum, Siesta, Synergy, Tuscany, and Vegas.
The required action is to install the updated label provided.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
Please find attached a copy of the notification letter. If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at 877-500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Celina Tyler
Consumer Affairs Manager
Re: NHTSA Recall No. 19V-714
Transport Canada No. 2019-506
25 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR MOTOR COACH | TUSCANY | 2014 |
| THOR | AXIS | 2015 |
| THOR | CHATEAU | 2016-2017, 2020 |
| THOR | CITATION | 2015-2020 |
| THOR | FOUR WINDS | 2016-2017, 2019 |
| THOR | QUANTUM | 2019-2020 |
| THOR | SIESTA | 2015-2020 |
| THOR | SYNERGY | 2016, 2020 |
| THOR | VEGAS | 2015 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-19V714-7994.pdf 243.469KB
Loading...
Reload document 
Open in new tab
Recall Quarterly Report #2, 2020-1
RCLQRT-19V714-1931.PDF 211.221KB
Loading...
Remedy Instructions and TSB
RCRIT-19V714-3287.pdf 400.29KB
Loading...
Remedy Instructions and TSB
RCRIT-19V714-4544.pdf 400.29KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-19V714-1206.pdf 205.987KB
Loading...
Manufacturer Notices(to Dealers,etc)
RCMN-19V714-3517.pdf 243.208KB
Loading...
Recall Quarterly Report #1, 2019-4
RCLQRT-19V714-3370.PDF 211.127KB
Loading...
Recall Acknowledgement
RCAK-19V714-2298.pdf 245.083KB
Loading...
Non-Compliance Notice 573 Report
RCLRPT-19V714-4594.PDF 229.913KB
Loading...
Recall Quarterly Report #3, 2020-2
RCLQRT-19V714-0428.PDF 211.311KB
Loading...
Latest Recalls Documents
| “This site contains affiliate links for which OEMDTC may be compensated” |
- BUFF OUT IMPERFECTIONS: Meguiar's Ultimate Compound removes scratches, swirls & oxidation for a clear, perfect finish
- SHOWROOM SHINE: Advanced car compound removes scratches, swirls, oxidation & water spots and restores color & clarity for a showroom shine in minutes
- CLEAR COAT SAFE: Auto compound safely removes scratches and other defects without hazing on clear coats & all gloss paints. Easy DIY fix by hand or da polisher
- LIKE-NEW SHINE: Meguiar's exclusive micro-abrasive technology quickly removes scratches & restores clarity and shine for a stunning, swirl-free finish.
- FAST & FLAWLESS: Meguiar's Ultimate Compound cuts fast, removes scratches and swirls without hazing, leaving a pro-detailer finish.
- 3-IN-ONE CERAMIC TECHNOLOGY: One 16 fl oz bottle of Nu Finish Once a Year Polish and Sealant, a car polish and paint sealant with 3-in-1 Ceramic Technology to repair, seal and repel
- REPAIRS SCRATCHES AND RENEWS SHINE: Long-lasting auto polish that helps repair fine swirls, scuffs and scratches while renewing the shine on paint and chrome, leaving a glossy, wet finish without any wax
- PREVENTS FUTURE SCRATCHES: Innovative Ceramic Technology forms an effective, durable protective barrier that helps prevent future scratches from forming and delivers extreme water beading for easier maintenance
- NO RUBBING OR BUFFING: Unique liquid polish that requires no rubbing or buffing and can even be applied in direct sunlight, unlike conventional car wax
- THE ONCE A YEAR CAR POLISH AND SEALANT: With just one application, you can polish and protect your car’s paint for an entire year* (*Based on U.S. average automatic car washes per year)
- EASY SCRATCH and SWIRL REPAIR - If your car has light scratches, swirls, or other marks - you can easily fix that with our Scratch & Swirl Remover Kit! Using the included buffer pad, our specially formulated compound will allow you to easily remove and "erase" years of wear and tear from your vehicles paint and overall appearance!
- ULTIMATE PAINT REPAIR- Not only will this remove swirls and scratches, it will restore the gloss and shine of your paint and bring it back to its original brilliance! The special rubbing compound will remove water spots, oxidation and other contaminants from your paint!
- PREMIUM CHEMICALS - We formulate all our products to ensure they are the best! Professional grade, but easy enough for anyone to use! We use only the absolute best chemicals and ensure there are no unnecessary color dyes or scents!
- ADVANCED SOLUTION FOR ALL PAINT TYPES - Car paint scratch repair is safe to use on all paints and colors. You can safely use it on any clearcoat, single stage, or multi stage paint!
- REVOLUTIONARY PRODUCT - This scratch remover for vehicles provides an effortless and secure way to remove scratches.
- The polish gives deep reflections & a hi-gloss paint finish
- Eliminates fine swirl marks
- Conditioning oils add depth of colour and maximum gloss prior to waxing, especially on dark coloured cars
- Quickly and gently removes fine swirls and towel marks for mirror-like reflections
- Safe and on all glossy paints, including clear coats.Pre-waxing glaze that prepares the surface for wax while offering deep reflections and high gloss
- EXCEPTIONAL RESULTS: Advanced technology formula provides a deep gloss and rich, swirl-free results, ensuring the luxury your vehicle deserves. This mirror glaze goes above and beyond to produce a high gloss finish with no defects left behind.
- NO MORE SWIRLS: Meguiar's M20508 Mirror Glaze Ultra Finishing Polish permanently and efficiently removes swirls and light defects from all paint in favor of a deep gloss. This powerful car polish gets the job done and leaves a lasting finish.
- STUNNING SHINE: Ultra Finishing Polish produces deep reflections and high gloss without leaving a mess behind. Treat your ride to a stunning shine with a professional polish that achieves an impeccable shine and gloss.
- EASY-TO-USE: Whether working by rotary, DA polisher, or hand, this professional polishing compound goes on and wipes off easily for a quick and easy cleanup. This Finishing Polish is the perfect way to enhance and refine paint and increase gloss.
- MULTIPLE WAYS TO APPLY: Formulated for use by hand, DA polisher, or rotary buffer. It's the perfect product to follow a more aggressive compound like Ultra Cut Compound M105 and before applying paint protection, like Pro Hybrid
Ceramic Sealant M27.
- Silicone Free Means You Get True Results, What You See Is What You Get Even After Weeks Of Washing This Is A True Polish That Prepares Any Paint For The Perfect Sealant
- Works Great As A Final Step Product That Produces An Exceptional Shine
- Rapidly Removes Light Scratches, Key Scratches, And Most Imperfections, Removes Light Scratches And Swirl Marks Resorting Color And Shine
- Package Weight :15.0Lbs
- Brings Back That Showroom Shine, Removes Light Scratches And Swirl Marks Resorting Color And Shine, Body Shop Safe, Premium Gloss And Shine After Water Sanding
- Professional Scratch Repair: Designed specifically to eliminate fine scratches and imperfections from your car's paint, our V-Vaxy car scratch repair wax effectively addresses minor scuffs and superficial scratches, restoring your vehicle’s finish to its original brilliance
- Car Scratch Repair: Our car buff out scratch utilizes cutting-edge coating technology to create a water-repellent layer, significantly enhancing the durability and appearance of your vehicle's paint
- Multi-Effect Protection: Not only does our car scratch repair paste repair scratches, but it also provides a protective barrier that shields your vehicle’s paint from potential future damage, ensuring long-lasting effects
- Versatile Compatibility: Suitable for all car surfaces and colors, our product is effective on metal, wheels, paint, plastic, leather, rubber, and engines, making it an essential tool for any car owner
- Car Scratch Quickly Remover: Easy to use. Squeeze enough cream into the sponge. Just clear the scratches area,Then dip a little scratch repair agent with the sponge and wipe hard at the scratches until the scratch disappears, Finally wash with clean water
- DEFECT REMOVAL: M105 Ultra-Cut Compound is the perfect addition to your car cleaning supplies as it removes moderate to heavy paint defects like scratches, oxidation, swirls, acid rain, and even cuts through up to 1200 grit sanding marks
- ULTRA-FAST COMPOUNDING: Ultra-fast cutting ability removes 1200 grit or finer sanding marks, while micro-abrasives minimize further swirling for superior car cleaning while boosting gloss and shine
- ENHANCE GLOSS & SHINE: M205 Ultra Finishing Polish is a professional polish that permanently removes light swirls and holograms and further refines your paint while adding deep gloss, shine, and rich, swirl-free results
- CLEAR COAT SAFE: Safe and effective on all glossy paint finishes including clear coats. Both professional formulas work to remove paint defects and increase gloss without causing damage to the paint
- MULTIPLE WAYS TO APPLY: Formulated for use by hand, dual action polisher, or rotary buffer, these Mirror Glaze products can be applied in a versatile manner, allowing you to remove defects and leave paint with a deep, high gloss, swirl-free shine
- CLEANER WAX: One-step liquid wax cleans your paint while you wax
- HIGH GLOSS SHINE: Rich conditioning oils polish and protect, leaving finish with a high gloss shine
- SAFE ON ALL GLOSSY FINISHES: Safely and effectively cleans surface contaminants and blemishes from all glossy paint finishes including clear coats and single-stage paint
- EASE OF USE: Easier to use than traditional carnauba wax
- VERSATILE APPLICATION: Can be applied by hand or Dual Action Polisher like Meguiar's MT300
- GOLD CLASS LUXURY: Indulge your vehicle with Meguiar's Gold Class Carnauba Plus Premium Liquid Wax Kit. Its premium carnauba-polymer blend provides car paint finishes with luxurious wax protection to help your car shine brilliantly.
- SAFE AND EFFECTIVE: The special blend of carnauba car wax and protective polymers in Meguiar's Gold Class Carnauba Plus Premium Liquid Wax are made to be safe and effective on all glossy paint types, including clear coats.
- ENHANCED HIGH GLOSS FORMULA: Experience an even richer shine and a deeper gloss with sharp, clear reflections thanks to the improved blended formula of Meguiar's Gold Class Carnauba Plus Premium Liquid Car Wax.
- EASY APPLICATION: Using the included high-quality soft foam applicator Meguiar's Gold Class Carnauba Plus Premium Liquid Wax easily glides on and off the surface, ensuring a smooth and even application for professional-looking results.
- VERSATILE APPLICATION: Whether you prefer precise hand application or the speed and efficiency of a Dual Action Polisher for car detailing, this Liquid Wax helps you achieve exceptional precision and shine with ease.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.