I-19-03 – Gear Position Switch – 2014-2019 Indian Chief, Chieftain, Roadmaster, & Springfield Motorcycles

October 29, 2019 NHTSA CAMPAIGN NUMBER: 19V776000

Gear Position Display May Be Inaccurate

If the transmission is not in neutral when the motorcycle is started, the motorcycle may move unexpectedly, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V776

Manufacturer Indian Motorcycle Company

Components POWER TRAIN, ELECTRICAL SYSTEM

Potential Number of Units Affected 52,745

 

Summary

Indian Motorcycle Company (Indian) is recalling certain 2014-2019 Chief, Chieftain, Roadmaster, and Springfield motorcycles. The gear position switch contacts may oxidize, causing the gear position display to inaccurately show that the motorcycle is in neutral when it is actually in gear.

 

Remedy

Indian will notify owners, and as an interim repair, dealers will clean the gear position switch. The switch will be replaced, once parts are available, currently expected to be in the first few months of 2020. These repairs will be performed free of charge. Indian issued an interim to owners on November 6, 2019. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-19-03.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Indian Motorcycle Recalls

 

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SAFETY BULLETIN

Release Date: April 02, 2020

Communication #: I-20-03

Model Year(s): 2014-2019

 

VERSION: R02 (April 28, 2020)

**updated Digital Wrench version (4/24/20) for VCM reflash**

 

IMPORTANT STOP SALE SAFETY NOTICE!

Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.

 

IMPORTANT

If you are working with a printed copy, please verify you have the most current version of this document.

 

SUBJECT: 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the motorcycle displaying Neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash.

To address this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to replace the gear position switch on impacted models.

IMPORTANT

To ensure the proper function of the gear position switch, it is important to follow the maintenance schedule outlined in the service manual for inspecting and cleaning the gear position switch.

 

AFFECTED MODELS

MODELYEAR	MODELS	VEHICLE IDENTIFICATION NUMBER RANGE
2014-2019	Chief, Chief Classic, Chief Dark Horse, Chief Vintage	Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs.
	Springfield, Springfield Dark Horse
	Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite
	Roadmaster, Roadmaster Classic, Roadmaster Elite

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Bulletin.

 

WARRANTY CLAIM PARTS INFORMATION

Bulletin parts are excluded from the standard RMA policy and cannot be returned. An Initial Recommended Order Quantity has not been provided for this bulletin. Use Quantity Ordered to Date and the Open VIN List from the STOP site to determine an order amount that’s right for your dealership. For more details, refer to University of Polaris training course “Polaris Item Availability and Daily Ordering” and click on “Bulletin Ordering Training”.

2014–2019 INDIAN MOTORCYCLE (111 C.I.)
Bulletin #	I-20-03
Claim Type	SB (Service Bulletin)
Labor Allowance	0.8 hours (48 minutes)
Part Number / Description	2208606 (QTY 1) K, Gear Switch
Parts Availability	Limited Availability
Universityof Polaris Training Required	Yes1

 

1Polaris requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed.

 

INVENTORY / STOCK PART CLAIMS

Dealers should review their service parts inventory and ensure the following service parts are NOT used:

• 4014718

 

NOTICE

To remove these service parts from circulation, file a Part Stock claim as directed below.

 

Use the following process for filing a Part Stock warranty claim for any of the parts listed above.

1. Start a new Part Stock warranty claim.
2. Select Product Line: IND
3. Enter today’s date into the Date Failed and Date Repair information fields
4. Enter Indian Motorcycle® I-20-03 into the CONCERN field.
5. Enter Indian Motorcycle® I-20-03 into the CAUSE field.
6. Enter Indian Motorcycle® I-20-03 into the CORRECTION field.
7. Enter the part number and quantity.
8. Enter warranty fail codes: 140/280/152
9. Validate the parts.
10. Save and submit the claim to Polaris.

 

ACCESSORY LABOR

Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.

 

For accessory removal and installation:

1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or Authorization: Out of Warranty.
2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
3. Enter in Indian Motorcycle® I-20-03 the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
4. Enter warranty fail codes 127/277/132.
5. Add part 0000541, quantity 1.
6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
7. Submit the case to Polaris.

 

BULLETIN CONTACT LIST & SCHEDULING TOOL

A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.

 

COVERAGE PERIOD

Coverage will begin on April 02, 2020. This bulletin has no expiration date.

 

UNIVERSITY OF POLARIS TRAINING REQUIREMENT

Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com

 

PARTS RETURN / DISPOSAL INFORMATION

Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required).

 

REPAIR AUDIT INFORMATION

IMPORTANT

Several steps of this procedure require an audit by a service manager, owner, or lead technician that completed the bulletin training but did not complete the repair. Please note that there is NOT an associated Dealer Confirmation document that needs to be completed and retained by the dealer.

 

FEEDBACK FORM

A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. This feedback form is viewable on a mobile device by scanning the QR code or by clicking HERE if viewing this document electronically.

 

TOOLS REQUIRED

Small Flat-Blade Screwdriver 5mm, 6mm, 8mm allen socket 1/4” drive, 6” socket extension 7mm socket Short (stub-nosed) 5mm allen wrench (example shown below)

Zip-Tie Torque Wrench Magnet Digital Mulit-Meter

 

KIT CONTENTS

Kit 2208606

REF	PART DESCRIPTION	PART NUMBER	QTY
q	Switch, Gear	4019238	1
w	O-Ring	5412530	1
e	Shim	5450958	1

 

GEAR POSITION SWITCH REPLACEMENT

REMOVAL

NOTICE

When moving the transmission through the gears, it may be necessary to elevate the rear wheel and rotate back and forth by hand until the gear is fully engaged.

 

1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise.

 

2. Turn the ignition off.

 

3. Remove the seat. Disconnect the Negative (-) battery terminal.

 

4. Remove upper right-hand sidecover .

 

5. Remove right-hand saddlebag (if equipped).

 

6. Using a 6mm allen socket, remove right-hand rear tip-over bar (if equipped).

 

7. Using a 8mm allen socket, remove right-hand passenger footpeg (if equipped).

 

8. Using a flat-bladed screwdriver, loosen clamps and remove right-hand rear heatshield.

 

9. Remove right-hand lower sidecover.

 

10. Remove drive sprocket cover.

 

IMPORTANT

Use of short (stub-nose) 5mm allen wrench is necessary for bottom two bolts and front bolt.

 

11. If removed, retain P-clip for installation.

 

12. From under the motorcycle, unplug gear position connector.

 

IMPORTANT

Use a small flat-blade screwdriver to depress the retention feature and release the connector.

 

13. Remove P-clip osecuring the gear position switch wire.

 

NOTICE

Use a zip-tie to hold the belt out of the way during this step.

 

IMPORTANT

Use of 1/4″ drive 6” extension, 6mm allen socket is necessary for screw removal.

 

14. Using a 7mm socket, remove gear position switch fasteners and switch a.

 

IMPORTANT

Do not use power tools to remove fasteners as damage to the fastener may occur. Remove and DISCARD shim, o-ring and gear position switch.

 

15. Remove shift drum pins and springs.

 

NOTE

Use magnet to aid in removal and re-installation of pins and springs (assemble spring onto pin).

 

16. Measure the free length of the shift drum springs. If the measurement is out of specification, the spring must be replaced.

 

 

MEASUREMENT

12.5 mm ± 0.5 mm

 

17. Examine pin for excessive wear at contact point. The pin should move freely in shift drum bore and be smooth and rounded at contact point.

 

MEASUREMENT

14.5 mm ± 0.5 mm

 

IMPORTANT

If the nose of the pin is visibly worn or does not move freely in the drum bore, the pin must be replaced.

 

NOTICE

Shining or polishing is acceptable wear if the pin is within specification.

 

INSTALLATION

1. Install shift drum pins sand springs.

 

2. If removed, install the shim to the switch first, then the o-ring as shown.

 

IMPORTANT

Install the NEW shim and o-ring from the kit. Do not reuse the shim and o-ring from the removed switch.

 

3. The new gear position switch will have white tape located near the connector as shown.

 

4. Install gear position switch a. Torque fasteners to specification.

 

IMPORTANT

Make sure the gear position switch is properly seated before tightening fasteners.

 

TORQUE

Gear Position Switch Fasteners: 43 in-lbs (5 N·m)

 

IMPORTANT

Do not over torque fasteners

 

5. Install P-clip and fastener securing the gear position switch wire. Torque fastener to specification.

 

TORQUE

P-clip Fastener: 84 in-lbs (9 N·m)

 

6. From under the motorcycle, plug in the gear position connector.

 

IMPORTANT

Verify that the new switch white tape near the connector is installed. Listen for an audible click to indicate the connection is secure.

 

IMPORTANT — AUDIT STEP

A secondary dealer representative must verify the connection is secure.

 

7. If removed, install the O2 sensor p-clip to the top drive sprocket cover fastener.

 

8. Install drive sprocket cover. Torque fasteners to specification.

 

NOTICE

When re-installing, bolts must be loosely assembled into the cover before assembling onto motorcycle.

 

TORQUE

Drive Sprocket Cover Fasteners: 84 in-lbs (9 N·m)

 

9. Install right-hand rear heatshield. Torque clamps to specification.

 

TORQUE

Heat Shield Clamps: 31 in-lbs (4 N·m)

 

10. Install right-hand lower sidecover.

 

11. Install right-hand passenger footpeg (if equipped). Torque fastener to specification.

 

TORQUE

Footpeg Fastener: 35 ft-lbs (48 N·m)

 

12. Install right-hand rear tip-over bar (if equipped). Torque fasteners to specification.

 

TORQUE

Tip-Over Bar Fasteners: 18 ft-lbs (24 N·m)

 

13. Install right-hand saddlebag (if equipped).

 

14. Install upper right-hand sidecover.

 

15. Connect the negative (-) battery terminal. Install the seat. Torque fasteners to specification.

 

TORQUE

Battery Terminal Fasteners: 40 in-lbs (5 N·m)

 

TORQUE

Seat Fasteners (All): 84 in-lbs (9 N·m)

 

VCM REFLASH

1. Verify that Digital Wrench version 4.1 Update 4/24/20 or later has been installed on your PC or laptop and proceed to step 6.

If you do not have Version 4.1 – Update 4/24/20 or later installed, you must first download it before proceeding with the reflash.

 

NOTICE

If you do not have Digital Wrench installed on your computer, you must first download the Digital Wrench Base Version Installer (STEP 2).

 

2. To download Digital Wrench Base Version, go to your dealer homepage and select Digital Wrench Base Version Installer from the Service and Warranty dropdown menu and download.

 

NOTICE

International Subsidiaries and Distributors use the Digital Wrench Subscriptions link to purchase and update your digital wrench software.

 

3. Once the Base Version is installed, go to your dealer homepage and select Digital Wrench Updates from the Service and Warranty dropdown menu.

 

4. Click on Digital Wrench Version 4.1 Updates.

 

5. Download and install Digital Wrench Version 4.1 update 4/24/20 or higher.

 

6. Connect SmartLink / MultiLink XP cables to PC and vehicle.

 

7. Open the Digital Wrench program.

 

8. Select the model year, product line, and vehicle description by selecting the “Change Vehicle Type” icon .

 

9. Select the Special Test Tab.

 

10. Select Vehicle Controller Update.

 

IMPORTANT

Only the Vehicle Controllers Update should be used when completing this bulletin.

 

NOTICE

Digital Wrench will automatically identify current software levels and determine which modules require software updates.

 

IMPORTANT

Make sure the vehicle battery is fully charged or connected to a battery charger before proceeding.

 

STAGE CALIBRATION: If a motorcycle is equipped with an Indian Motorcycle stage calibration, Digital Wrench will identify and maintain the upgraded software calibration if Vehicle Controllers Update is selected.

CAUTION

The VCM update procedure will take you through TWO separate reprogramming procedures. Boot Mode Reflash Application During the reflash process the gauge and all indicators will power down. Each procedure must be completed in sequence or the VCM will not function.

 

11. Follow the on-screen prompts until all control modules have been updated.

 

IMPORTANT

You will be prompted to place the motorcycle into 1st gear.

 

NOTICE

The new gear position switch (included in the 2208606 kit) utilizes updated resistance values to improve accuracy. 1st gear voltage should be greater than 4.9v and less than 6.2v. Once the new gear position switch in installed and before the Vehicle Controllers Update is performed, the display will indicate 6th gear while the motorcycle is in 1st gear. Once the ‘Vehicle Controllers Update’ is complete, the gear indicated on the display will match the actual gear position. If still not within this range please start an Ask Polaris Case.

 

12. Once the flash is complete, hit the continue button and leave Digital Wrench connected and ignition powered ON. Do NOT touch the unit for 35 seconds.

 

13. Power ignition off and wait 130 Seconds.

 

14. Check / clear any stored fault codes.

 

NOTICE

Following the VCM reflash, some customers may notice a slight delay in illumination of their fog lights (if equipped) during vehicle use. This is normal and is intended to reduce current flow through the VCM

 

15. Shift motorcycle back into NEUTRAL.

 

16. Cycle through the gears of the motorcycle to ensure the correct gear position is indicated, in every gear, on the instrument cluster.

 

17. File a claim for I-20-03

 

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SAFETY BULLETIN

Release Date: November 5, 2019

Communication #: I-19-03

Model Year(s): 2014-2019

 

VERSION: R03 (December 12, 2019)
**updated shift drum pin length ± tolerance**

 

IMPORTANT STOP SALE SAFETY NOTICE!

Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.

 

IMPORTANT

If you are working with a printed copy, please verify you have the most current version of this document.

 

SUBJECT: 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

Indian Motorcycle has released this Safety Bulletin, as an interim action, with instructions to inspect and clean the gear position switch on all 2014–2019 (111 c.i.) motorcycles in inventory. We are targeting a resolution by Spring 2020, at that time, a new communication will be released with additional information. In the interim, the gear position switch inspection and cleaning must be performed before any 2014–2019 Indian Motorcycle (111 c.i.) models can be retailed.

 

AFFECTED MODELS

MODEL YEAR	MODELS	VEHICLE IDENTIFICATION NUMBER RANGE
2014-2019	Chief, Chief Classic, Chief Dark Horse, Chief Vintage	Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs.
	Springfield, Springfield Dark Horse
	Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite
	Roadmaster, Roadmaster Classic, Roadmaster Elite

 

CUSTOMER NOTIFICATION

Indian Motorcycle will notify consumers by mail no later than 12/28/2019 to inform them of the concern and repair timeline. Consumers will also be reminded of the correct vehicle starting technique. If a gear position concern is identified, or the consumer does not feel comfortable riding their motorcycle, they will be asked to contact an authorized Indian Motorcycle Dealer for further instruction. Indian Motorcycle has also released an interim field communication ISA-19–03 to manage isolated cases mentioned above and consumer concerns regarding the gear position switch.

 

WARRANTY CLAIM PARTS INFORMATION

In most cases, this Bulletin will not require parts to complete. If parts are required, they will be excluded from the standard RMA policy and cannot be returned.

2014–2019 INDIAN MOTORCYCLE (111 C.I.)
Bulletin #	I-19-03
Claim Type	SB (Service Bulletin)
Labor Allowance	0.8 hours (48 minutes)
Part Number / Description	0000541 (QTY 1) Bulletin Misc Labor
Parts Availability	NA
University of Polaris Training Required	Yes1

 

1Polaris requires one person from a dealership to be certified before parts ordering mayoccur and two people from a dealership to be certified before warranty claims may be processed.

 

ACCESSORY LABOR

Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.

For accessory removal and installation:

1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or Authorization: Out of Warranty.
2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
3. Enter in Indian Motorcycle® I-19-03 the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
4. Enter warranty fail codes 127/277/132.
5. Add part 0000541, quantity 1.
6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
7. Submit the case to Polaris.

 

BULLETIN CONTACT LIST & SCHEDULING TOOL

A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.

COVERAGE PERIOD

Coverage will begin on 11/5/2019.

 

UNIVERSITY OF POLARIS TRAINING REQUIREMENT

Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com

 

PARTS RETURN / DISPOSAL INFORMATION

Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required).

 

REPAIR AUDIT INFORMATION

IMPORTANT

Several steps of this procedure require an audit by a service manager, owner, or lead technician that completed the bulletin training but did not complete the repair. Please note that there is NOT an associated Dealer Confirmation document that needs to be completed and retained by the dealer.

 

TOOLS REQUIRED

• Small Flat-Blade Screwdriver
• 5mm, 6mm, 8mm allen socket
• 1/4” drive, 6” socket extension
• 7mm socket
• Short (stub-nosed) 5mm allen wrench
• Zip-Tie
• Scotch-Brite™ green (600 grit or finer)
• Torque Wrench
• Magnet
• Digital Mulit-Meter

 

GEAR POSITION SWITCH INSPECTION / CLEANING

REMOVAL

NOTICE

When moving the transmission through the gears, it may be necessary to elevate the rear wheel and rotate back and forth by hand until the gear is fully engaged.

 

1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise.

 

2. Turn the ignition off.

 

3. Remove the seat. Disconnect the Negative (-) battery terminal.

 

4. Remove upper right-hand sidecover.

 

5. Remove right-hand saddlebag (if equipped).

 

6. Using a 6mm allen socket, remove right-hand rear tip-over bar (if equipped).

 

7. Using a 8mm allen socket, remove right-hand passenger footpeg (if equipped).

 

8. Using a flat-bladed screwdriver, loosen clamps and remove right-hand rear heatshield .

 

9. Remove right-hand lower sidecover.

 

10. Remove drive sprocket cover.

 

IMPORTANT

Use of short (stub-nose) 5mm allen wrench is necessary for bottom two bolts and front bolt.

 

11. From under the motorcycle, unplug gear position connector.

 

IMPORTANT

Use a small flat-blade screwdriver to depress the retention feature and release the connector.

 

12. Remove P-clip osecuring the gear position switch wire.

 

NOTICE

It can be helpful to use a zip-tie to hold the belt out of the way during this step.

 

IMPORTANT

Use of 1/4″ drive 6” extension, 6mm allen socket is necessary for screw removal.

 

13. Using a 7mm socket, remove gear position switch fasteners and switch.

 

14. Remove shift drum pins and springs.

 

NOTE

Use magnet to aid in removal and re-installation of pins and springs (assemble spring onto pin).

 

15. Measure the free length of the shift drum springs. If the measurement is out of specification, the spring must be replaced.

 

MEASUREMENT

12.5 mm ± 0.5 mm

 

16. Examine pin for excessive wear at contact point. The pin should move freely in shift drum bore and be smooth and rounded at contact point.

 

MEASUREMENT

14.5 mm ± 0.5 mm

 

IMPORTANT

If the nose of the pin is visibly worn or does not move freely in the drum bore, the pin must be replaced.

 

GEAR POSITION SWITCH CLEANING

Using a Very-Fine abrasive pad, such as Scotch-Brite™ green (600 grit or finer), apply light pressure by hand in a rotary motion to the contact points f on the switch face until they are clean and uniform in color. Use only enough movement to put a light shine on the brass contacts.

 

CAUTION

Scotch-Brite™ Green (600 grit is the coarsest abrasive that should be used). DO NOT use a power tool or rotary tool to polish.

 

INSTALLATION

IMPORTANT

To achieve optimal resistance measurement results follow these best practices: Subtract meter-lead resistance from gear position readings. Ensure that DVOM is scaled to show the most significant digit in the left-most position. (auto-scale doesn’t always account for least significant digit or rounding) Eliminate multiple connections and intermediate test leads. If available, follow up measurement with a 2nd DVOM,

 

1. Install shift drum pins and springs.

 

2. Install gear position switch. Torque fasteners to specification.

 

IMPORTANT

Make sure the gear position switch is properly seated before tightening fasteners.

 

TORQUE

Gear Position Switch Fasteners: 43 in-lbs (5 N·m)

 

3. Set multi meter to measure resistance (“Ω” Ohms) to test the switch for proper resistance.

 

4. Connect one meter lead to each of the pins on the switch connector.

 

5. Watch the resistance readings as the transmission is shifted through each of the 6 gear positions including Neutral. The meter readings should match the resistance specifications given in the following diagram.

 

IMPORTANT — AUDIT STEP

A secondary dealer representative must verity that the meter readings match the resistance specifications below.

 

GEAR	RESISTANCE (OHMS)
	MIN	NOMINAL	MAX
1st	7.107291	7.481359	7.855427
N	39.53571	41.61654	43.69737
2nd	69.51783	73.17666	76.83549
3rd	103.4657	108.9113	114.3569
4th	139.1792	146.5044	153.8296
5th	186.4891	196.3043	206.1196
6th	248.1241	261.1833	274.2424

 

STOP!

If resistance values from any gear position DOES NOT show in the specified range, take pictures of the meter readings and start an ASK Polaris case. US/CAN: Submit an Ask Polaris Service & Warranty Question> All Vehicle Diagnostic case. INT’L: Contact your Country Service Department. If resistance values from all gear positions DOES show in the specified range, proceed to step 6 and complete Indian Motorcycle® I-19-03.

 

6. Install P-clip o and fastener securing the gear Install drive sprocket cover. Torque fasteners to position switch wire. Torque fastener to specification.

 

TORQUE

P-clip Fastener: 84 in-lbs (9 N·m)

 

7. From under the motorcycle, plug in the gear position connector.

 

IMPORTANT

Listen for an audible click to indicate the connection is secure.

 

IMPORTANT — AUDIT STEP

A secondary dealer representative must verify the connection is secure.

 

8. If removed, install the O2 sensor p-clip to the top drive sprocket cover fastener.

 

9. Install drive sprocket cover. Torque fasteners to specification.

 

NOTICE

When re-installing, bolts must be loosely assembled into the cover before assembling onto motorcycle.

 

TORQUE

Heat Shield Clamps: 31 in-lbs (4 N·m)

 

10. Install right-hand rear heatshield. Torque clamps to specification.

 

TORQUE

Heat Shield Clamps: 31 in-lbs (4 N·m)

 

11. Install right-hand lower sidecover.

 

12. Install right-hand passenger footpeg (if equipped). Torque fastener to specification.

 

TORQUE

Footpeg Fastener: 35 ft-lbs (48 N·m)

 

13. Install right-hand rear tip-over bar (if equipped). Torque fasteners to specification.

 

TORQUE

Tip-Over Bar Fasteners: 18 ft-lbs (24 N·m)

 

14. Install right-hand saddlebag (if equipped).

 

15. Install upper right-hand sidecover.

 

16. Connect the negative (-) battery terminal. Install the seat. Torque fasteners to specification.

 

TORQUE

Battery Terminal Fasteners: 40 in-lbs (5 N·m)

TORQUE

Seat Fasteners (All): 84 in-lbs (9 N·m)

 

17.Road test the motorcycle to ensure the correct gear position is indicated, in every gear, on the instrument cluster.

 

18.File a claim for Indian Motorcycle® I-19-03

 

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URGENT SAFETY
RECALL NOTICE

I-20-03 2014-2019 Indian Motorcycles (111ci)
Gear Position Switch

Operating your motorcycle without having this recall performed may increase a safety risk to riders.

Contact your Indian Motorcycle dealership immediately

2ND NOTIFICATION
ACTION REQUIRED!

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. You are being sent this notification because our records indicate you have not had this recall completed.

The reason for this recall:

Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2014-2019 (111 c.i.) model year motorcycles. The gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the gear position display showing neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash.

 

What you should do:

Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. The repairs must be performed by an authorized Indian Motorcycle dealer. This repair should take approximately 60 minutes. When making contact with your dealer, please discuss parts availability, their schedule and how long they will need to keep your vehicle.

DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR INDIAN MOTORCYCLE DEALER.

 

What your dealership will do:

To address this concern, Indian Motorcycle has authorized your dealer to install a new gear position switch. This work will be performed by your dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Indian Motorcycle dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, you may contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/email/.

 

If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy.

 

Sincerely,

Indian Motorcycle Company

 

For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/vin-search/.

 

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SUBJECT: Recall Campaign
Indian Motorcycle – Gear Position Switch
2014-2019 Indian 111 ci
IMPORTANT SAFETY RECALL 19V776
Reference: Indian Motorcycle Safety Recall Bulletin I-19-03
PLEASE READ IMMEDIATELY

 

VIN I-19-03

FIRST NAME LAST NAME
ADDRESS
CITY, ST ZIP

 

Dear Indian Motorcycle Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate you have purchased an affected vehicle.

 

The reason for this recall:

Indian Motorcycle has decided that a defect, which relates to motor vehicle safety, exists with the gear position switch on 20142019 Indian Motorcycles (111 c.i.). In some cases, oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect indication of neutral during start-up can cause unintended movement, increasing the risk of a crash.

 

What you should do:

When starting your motorcycle you should exercise the following steps as outlined in the Owner’s Manual:

1. Straddle the motorcycle and bring it to the fully upright position. Retract the sidestand.
2. Move the engine stop/run switch to the RUN position
3. Shift the transmission to neutral
4. Apply the front brakes
5. Disengage the clutch (pull the clutch lever fully toward the handlebar)
6. Start the engine

If you have witnessed an inaccurate gear position, or if you have any concerns starting or riding your motorcycle, contact your authorized Indian Motorcycle dealer and schedule an appointment to have your gear position switch cleaned and inspected, free of charge. Do not attempt any repairs yourself. Repairs must be done by an authorized Indian Motorcycle dealer.

 

What your dealership will do:

Indian Motorcycle is currently evaluating a permanent solution for this concern, which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another letter with additional instructions. These procedures will be made at an authorized Indian Motorcycle dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Indian Motorcycle dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, you may contact our Indian Motorcycle Customer Connections Department at 1-877-204-3697, scan the QR code, or go to www.polaris.com/en-us/contact/.

If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy.

 

Sincerely,

Indian Motorcycle Company

 

For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www.polaris.com/en-us/on-road-recalls/.

 

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2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

Version: R02 (April 2^nd, 2020)

 

What is the purpose of the I-20-03 Safety Bulletin / Stop Sale?

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause an increase in resistance values, resulting in the motorcycle displaying Neutral while physically in gear. A false neutral indication during start-up can increase the risk of a crash. To address this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to replace the gear position switch on impacted models.

 

What make & model year is included in this Stop Sale?

2014-2019 Indian Motorcycle (111 C.I.)

 

Is every model of 2014-2019 Indian Motorcycle (111 C.I.) vehicle affected?

Yes, all 2014-2019 Indian Motorcycle (111 C.I.) models are impacted.

 

If the interim repair procedure from ISA-19-03 was completed on a vehicle, does the vehicle require the I-20-03 repair?

Yes. ISA-19-03 was an interim repair.  Reference the STOP Site or Unit Inquiry to determine if a vehicle requires the I-20-03 repair.

 

How can a dealer see which unregistered units in inventory are impacted by this?

1. Login to the dealer website (DEX).
2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Bulletins’.
4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

 

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?

This is a STOP SALE on all 2014-2019 Indian Motorcycles (111 C.I).  All impacted units, new and used, in dealer inventory cannot be retailed until I-20-03 is completed. This is NOT a STOP RIDE for consumers.

 

What Dealers CAN Do

1. Can quote new products.
2. Can accept deposits from consumers as a reservation for a future sale.
3. Can utilize PCDX to begin setup and PDI (except for test ride).
4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

1. Cannot complete a sale.
2. Cannot deliver impacted products to consumers.
3. Cannot allow a consumer to purchase and take an affected product.
4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
5. Cannot hold customers’ vehicles in service against their will.

 

Are dealers allowed to demo motorcycles that have not had I-20-03 completed?

Dealers can allow demos on motorcycles that haven’t had I-20-03 completed.

 

Will Indian Motorcycle notify consumers?  

Yes, Indian Motorcycle will notify consumers of the final repair procedure by mail.  

 

Should dealers notify consumers?

Yes.  Dealers should follow their standard process for contacting consumers regarding bulletin work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.  Note: Parts availability will be limited at bulletin launch.  Once an order is placed, an initial quantity will be shipped, with parts flowing steadily until the full order is fulfilled.  Service appointments should be planned as shipping dates are confirmed on DEX or as parts arrive at the dealership.

 

Is training required before filing claims for this bulletin? 

Yes, one person must be certified before ordering parts, two people must be certified before warranty claims may be processed.

 

What parts are required to update the vehicles affected by this bulletin?

Gear Position Switch Kit 2208606 (QTY 1) will need to be ordered to complete this bulletin.

 

Are parts available now?

Yes. Our #1 goal is to get dealers enough parts to address affected customer owned units AND customers who want to buy.  Initial quantities are available today, but not in the quantity required to repair all affected units.  To best service dealer and consumer needs, an initial allocation of parts has been determined.  Once dealers place an order, expect to see kits arrive in incremental quantities until the full order has been fulfilled.

 

How does a dealer know if/when they’re receiving parts?

Follow this path: DEX Homepage -> PG&A -> Purchase Order Inquiry.  Once there, follow these steps:

 

Do any parts need to be returned as part of this bulletin?

Gear position switches removed from vehicles do not need to be returned.  Gear position switches from dealer inventory do not need to be returned as part of any Parts Stock claim.

 

Are the kits returnable if a dealer over orders?

No.  Our standard RMA policy excludes the return of Service or Safety Bulletin parts.

 

What should dealers do with related service parts in dealer inventory?

Refer to the bulletin for detailed instructions to file a single Parts Stock claim for all inventory of part number  

 

Will Dealers have all of the appropriate tools to complete this bulletin?

This repair procedure requires basic shop tools, including a Short (stub-nosed) 5mm allen wrench, which is commercially available

 

Will dealers be paid for performing this update?

Yes.  Dealers will be reimbursed for the cost of labor to perform the update.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

• Completed PCDX Customer Information and Customer Delivery form
• Sales invoices: Paper & DMS
• Copies of form of payment document or payment check
• Copies of purchaser’s identification
• Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
• The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing Program Number, Promotional Financing Rate, etc.)
• Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs.

Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

 

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2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

Version: R01 (November 5, 2019)

 

What is the purpose of the I-19-03 Safety Bulletin / Stop Sale?

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

Indian Motorcycle has released this Safety Bulletin, as an interim fix, with instructions to inspect and clean the gear position switch on all 2014–2019 (111 c.i.) motorcycles in inventory. We are targeting a resolution by Spring 2020, at that time, a new communication will be released with additional information. In the interim, the gear position switch inspection and cleaning must be performed before any 2014–2019 Indian Motorcycle (111 c.i.) models can be retailed.

Additionally, if a gear position concern is identified on consumer (registered) vehicles, or a consumer does not feel comfortable riding their motorcycle, an interim Service Advisory has been released (ISA-19-03) to provide coverage to inspect and repair registered vehicles.

 

What make & model year is included in this Stop Sale?

2014-2019 Indian Motorcycle (111 C.I.)

 

Is every model of 2014-2019 Indian Motorcycle (111 C.I.) vehicle affected?

Yes, all 2014-2019 Indian Motorcycle (111 C.I.) models are impacted.

 

How can a dealer see which unregistered units in inventory are impacted by this?

1. Login to the dealer website (DEX).
2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Bulletins’.
4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

 

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?

This is a STOP SALE on all 2014-2019 Indian Motorcycles (111 C.I).  All impacted units, new and used, in dealer inventory cannot be retailed until I-19-03 is completed. This is NOT a STOP RIDE for consumers.

Please note, as I-19-03 is an interim solution, it is recommended that you perform the outlined procedure on vehicles being prepared for retail (vehicles located on the showroom floor, or with an identified buyer).  While the STOP SALE procedure must be completed prior to retail, completing the service on an as-needed basis allows you to keep crated vehicles safely stored, and avoids rework when the updated solution is available in Spring 2020.

 

What Dealers CAN Do

1. Can quote new products.
2. Can accept deposits from consumers as a reservation for a future sale.
3. Can utilize PCDX to begin setup and PDI (except for test ride).
4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

1. Cannot complete a sale.
2. Cannot deliver impacted products to consumers.
3. Cannot allow a consumer to purchase and take an affected product.
4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
5. Cannot hold customers’ vehicles in service against their will.

 

Are dealers allowed to demo motorcycles that have not had I-19-03 completed?

This is not a STOP RIDE, so dealers can allow demos on motorcycles that haven’t had I-19-03 completed.  Vehicles used for demos should have the update performed, as there is a higher probability that these vehicles will be retailed following a demo.  If a gear position concern has been identified, the update should be performed prior to allowing any further demos of the vehicle.

 

Will Indian Motorcycle notify consumers?  

Indian Motorcycle will notify consumers by mail no later than 12/28/2019 to inform them of the concern and repair timeline. Consumers will also be reminded of the correct vehicle starting technique. If a gear position concern is identified, or the consumer does not feel comfortable riding their motorcycle, they will be asked to contact an authorized Indian Motorcycle Dealer for further instruction. Indian Motorcycle has also released an interim field communication ISA-19–03 to manage isolated cases mentioned above and consumer concerns regarding the gear position switch.

 

Should dealers notify consumers?

Dealers are not required to contact consumers regarding ISA-19-03 or I-19-03.  Indian Motorcycle will notify consumer by mail no later than 12/28/2019.

 

Is training required before filing claims for this bulletin? 

Yes, two people from the dealership must be certified before warranty claims may be processed.

 

Why is Polaris asking for dealers to complete the training and double check completed work?

As a fail-safe and best practice, Polaris is requiring technicians to complete the training and have all work completed double checked by the completing technician and by an Owner, Service Manager or Lead Technician.

 

Why can’t dealers file claims until training is completed?

Dealers must complete the bulletin training on University of Polaris before DEX will allow them to file bulletin claims.  This training is critical to ensuring the updates are done correctly.

 

What parts are required to update the vehicles affected by this bulletin?

No parts are required to complete this bulletin except in rare cases when the gear position switch is not functioning properly.  Refer to the Stop Sale document for instructions on starting an Ask Polaris case in this instance.

 

Will Dealers have all of the appropriate tools to complete this bulletin?

This repair procedure requires basic shop tools, including a Short (stub-nosed) 5mm allen wrench, which is commercially available

 

I’ve been contacted by a consumer that’s heard about the recall – what should I tell them?

Indian Motorcycle is currently evaluating a final remedy to this concern which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another consumer communication with additional instructions.

If a gear position switch concern is identified, or the consumer does not feel comfortable riding their motorcycle, they should contact an authorized Indian Motorcycle Dealer to schedule a diagnostic service appointment.

 

What consumers should do?

When starting the motorcycle riders should exercise the following steps as outlined in the Owner’s Manual:

1. Move the engine stop/run switch to the RUN position
2. Shift the transmission to neutral
3. Apply the front brakes
4. Disengage the clutch (pull the clutch lever fully toward the handlebar)
5. Start the engine

If riders have witnessed an inaccurate gear position, or if they have any concerns starting or riding their motorcycle, they should contact their authorized Indian Motorcycle dealer and schedule an appointment to have the gear position switch cleaned and inspected.

 

Will dealers be paid for performing this update?

Yes.  Dealers will be reimbursed for the cost of labor to perform the update.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:

• Completed PCDX Customer Information and Customer Delivery form Sales invoices: Paper & DMS
• Copies of form of payment document or payment check
• Copies of purchaser’s identification
• Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
• The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing Program Number, Promotional Financing Rate, etc.)
• Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs.

Salesperson’s First Name and Last Name, PayPal email address and Vendor Number to award points or spiffs* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

 

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TIMING: Release on Thursday, April 2^nd, at 2 PM

SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle

BODY:

Dear Indian Motorcycle Customer,

Our records indicate that you are the owner of a motorcycle affected by Safety Recall I-20-03 announced on April 2nd, 2020. The Safety Recall specifically affects the gear position switch on 2014-2019 Indian Motorcycle (111 c.i.) models.

Visit our On Road Safety Recall page for more information, and to verify if your Indian

Motorcycle is impacted by this recall.  Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.

Due to many state and federal guidelines implemented due to COVID-19, some dealers have made changes to hours of operation or may even be closed. Please use this link https://www.polaris.com/en-us/polaris-coronavirus-response/ to help answer questions regarding these concerns. Polaris will continue to focus on the health and safety for our customers, dealer personnel, and all Polaris employees. We will continue to respond as the situation evolves. Continue to monitor this page for the latest updates.

While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.

Sincerely,

The Customer Service Team

 

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TIMING: Release on Wednesday, November 6^th, at 2 PM

SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle

BODY:

Dear Indian Motorcycle Customer,

 

The reason for this recall:

Indian Motorcycle has determined the gear position switch used on 2014-2019 (111 c.i.) motorcycles may provide an inaccurate signal, which can lead to an incorrect gear being displayed. Oxidation on the contacts of the gear position switch may cause a change in resistance values resulting in the rider display indicating an incorrect gear. Incorrect gear indication during start-up can increase the risk of a crash.

 

What Indian Motorcycle and your dealer will do:

Indian Motorcycle is currently evaluating a permanent solution for this concern, which is targeted to be available in the Spring of 2020. Once the final repair plan is available at dealers, Indian Motorcycle will send another letter with additional instructions.  This repair will be completed free of charge.

What you should do:

When starting your motorcycle you should exercise the following steps as outlined in the Owner’s Manual:

1. Straddle the motorcycle and bring it to the fully upright position. Retract the sidestand.
2. Move the engine stop/run switch to the RUN position
3. Shift the transmission to neutral
4. Apply the front brakes
5. Disengage the clutch (pull the clutch lever fully toward the handlebar)
6. Start the engine

If you have witnessed an inaccurate gear position, or if you have any concerns starting or riding your motorcycle, contact your authorized Indian Motorcycle dealer and schedule an appointment to have your gear position switch cleaned and inspected.

Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.

While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.

Sincerely,

The Customer Service Team

 

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24 Affected Products

Vehicles

MAKE	MODEL	YEAR
INDIAN	CHIEF	2014-2019
INDIAN	CHIEFTAIN	2014-2019
INDIAN	ROADMASTER	2014-2019
INDIAN	SPRINGFIELD	2014-2019

 

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24 Associated Documents

Miscellaneous Document – Dealer Email re Safety Bulletin I‐20‐03 UPDATE

RMISC-19V776-7811.pdf 71.176KB

 

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Remedy Instructions and TSB – Safety Bulletin re 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RCRIT-19V776-3187.pdf 7237.647KB

 

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Recall 573 Report

RCLRPT-19V776-4394.PDF 214.505KB

 

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Remedy Instructions and TSB – Safety Bulletin re 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RCRIT-19V776-4448.pdf 7828.816KB

 

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Miscellaneous Document – GEAR POSITION SWITCH SAFETY BULLETIN / STOP SALE FAQ

RMISC-19V776-9891.pdf 177.272KB

 

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Miscellaneous Document – Consumer Email re IMPORTANT Information Regarding Your Indian Motorcycle

RMISC-19V776-4589.pdf 71.857KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V776-1091.pdf 304.86KB

 

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Miscellaneous Document – Dealer Email re Service Bulletin I-20-03 Released

RMISC-19V776-2824.pdf 417.878KB

 

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Remedy Instructions and TSB – Gear Position Switch

RCRIT-19V776-0889.pdf 9121.183KB

 

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Remedy Instructions and TSB – Gear Position Switch

RCRIT-19V776-0943.pdf 9118.236KB

 

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Miscellaneous Document – Safety Bulletin re 2014 2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH SAFETY BULLETIN STOP SALE FAQ

RMISC-19V776-7553.pdf 291.437KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Email re Ford Motor Company (Ford) Recall No. 20S25 – Certain 2016-2017 model year Ford Transit Connect vehicles – Front Seat Belt Pretensioner

RCMN-19V776-8532.pdf 204.56KB

 

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Miscellaneous Document – Consumer Email re IMPORTANT Information Regarding Your Indian Motorcycle

RMISC-19V776-2597.pdf 52.794KB

 

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Recall 573 Report

RCLRPT-19V776-9017.PDF 214.505KB

 

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Recall 573 Report

RCLRPT-19V776-8089.PDF 214.412KB

 

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Recall 573 Report – Added Supplier information

RCLRPT-19V776-7720.PDF 214.588KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-19V776-2513.PDF 211.143KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V776-8429.pdf 129.313KB

 

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Miscellaneous Document – 2014–2019 INDIAN MOTORCYCLE (111 C.I.) GEAR POSITION SWITCH PURPOSE

RMISC-19V776-3838.pdf 7230.529KB

 

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Recall Acknowledgement

RCAK-19V776-3830.pdf 244.893KB

 

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Defect Notice 573 Report

RCLRPT-19V776-9381.PDF 214.208KB

 

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Remedy Instructions and TSB

RCRIT-19V776-8150.pdf 7236.979KB

 

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ISSUED Renotification Notice – 2nd Notification Postcard dated 8/13/2020

RCRN-19V776-7548.pdf 110.112KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-19V776-7359.PDF 211.24KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V776&docType=RCL

 

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Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API

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