Overhead Bunk Fasteners may be Improperly Secured – 2020 East to West Delta Terra & East to West Silver Lake Recreational Trailers

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October 28, 2019 NHTSA CAMPAIGN NUMBER: 19V774000

Overhead Bunk Fasteners may be Improperly Secured

If the fasteners are not properly secured, the bunk may fall, increasing the risk of an injury.

 

NHTSA Campaign Number: 19V774

Manufacturer Forest RivereBay, Inc.

Components EQUIPMENT

Potential Number of Units Affected 27

 

Summary

Forest RivereBay, Inc. is recalling certain 2020 East to West Delta Terra (model 312BH) and East to West Silver Lake (model 31KBH) recreational trailers. The overhead bunk fasteners may not be properly secured to the backer board of the bunk.

 

Remedy

Forest RivereBay has notified owners, and dealers will properly secure the bunk to the backer, free of charge. The recall began November 1, 2019. Owners may contact Forest RivereBay customer service at 1-574-264-6664. Forest RivereBay’s number for this recall is 500-1112.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

 

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

6/30/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest RivereBay Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest RivereBay – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 East to West Delta Terra 312 BH and Silver Lake 31KBH travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The overhead bunk fasteners on the left side of the bunk may not be secured to the backer.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

The overhead could potentially come loose from the wall and drop down on top of an occupant using the bottom bunk, which could lead to personal injury.

 

WHAT IS FOREST RIVEReBay AND OUR DEALERSHIPS GOING TO DO?

Forest RivereBay is notifying dealerships of the recall, and will provide remedy instructions on how to secure the bunk to the backer. Forest RivereBay Inc. will provide parts necessary to perform the repair to the bunk free of charge. You may have the recall corrected at any Forest RivereBay dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest RivereBay completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest RivereBay of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .2 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

East to West Forest RivereBay, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6
Elkhart, IN 46514

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?

Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:

Email: occinfo@forestriverinc.com
Mail: Forest RivereBay Office of Corporate Compliance
423 N Main St Middlebury, IN 46540

 

MAY FOREST RIVEReBay ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest RivereBay Representative listed below:

CONTACTPHONE
CUSTOMER SERVICE(574) 264-6664

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search;
Recall ID: 19V774

 


2 Affected Products

Vehicles

MAKEMODELYEAR
EAST TO WESTDELLA TERRA2020
EAST TO WESTSILVER LAKE2020

 


8 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V774-5280.pdf 210.947KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V774-6467.PDF 211.324KB

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ISSUED Renotification Notice

RCRN-19V774-6314.pdf 212.372KB

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ISSUED Renotification Notice

RCRN-19V774-3851.pdf 212.244KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V774-0605.PDF 211.143KB

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Recall Acknowledgement

RCAK-19V774-7919.pdf 244.66KB

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Defect Notice 573 Report

RCLRPT-19V774-8244.PDF 213.54KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V774-2788.PDF 211.434KB

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