November 4, 2019 NHTSA CAMPAIGN NUMBER: 19V792000

Vent Windows May Detach

If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V792

Manufacturer Daimler Trucks North America LLC

Components VISIBILITY

Potential Number of Units Affected 2,725

 

Summary

Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.

 

Remedy

DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-836.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Trucks North America Recalls

 

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Daimler Trucks
North America LLC

Recall Campaign

August 2020
FL836A
NHTSA #19V-792
Transport Canada #19-552

 

Subject: Western Star Vent Windows

Models Affected: Specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.

 

General Information

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.

There are approximately 4,924 vehicles involved in this campaign.

Due to adhesive failure on certain vehicles, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.

The vent windows will be replaced. The new windows will have a mechanical fastener instead of adhesive.

 

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.

 

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).

 

Replacement Parts

Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.

If our records show your dealership has ordered any vehicles involved in campaign number FL836, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.

 

Table 1 – Replacement Parts for FL836

Campaign Number	Kit Number	Part Description	Part Number	Qty.
FL836A	N/A	WINDOW-OPENING,SIDE,RH	BOD HS70 02 01 1	1 ea
		WINDOW-OPENING,SIDE,LH	BOD HS70 02 02 1	1 ea
		BLANK COMPLETION STICKER	WAR260	1 ea

 

Table 1

 

Removed Parts

U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

 

Table 2 – Labor Allowance

Campaign Number	Procedure	Time Allowed (hours)	SRT Code	Corrective Action
FL836A	Replace sleeper cab vent windows	0.3	996-R086A	12-Repair Recall/Campaign

 

Table 2

 

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.

 

Claims for Credit

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:

• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (FL836-A).
• In the Primary Failed Part Number field, enter 25-FL836-000.
• In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
• U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at

DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.

 

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Copy of Notice to Owners

Subject: Western Star Vent Windows

For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.

Due to adhesive failure on certain vehicles, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.

The vent windows will be replaced. The new windows will have a mechanical fastener instead of adhesive.

Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The Recall will take approximately thirty minutes and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address

DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

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Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

 

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Work Instructions

Subject: Western Star Vent Windows

Models Affected: Specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.

 

Removal and Installation of Vent Windows

1. Check the base label (Form WAR259) for a completion sticker for FL836 (Form WAR260) indicating this work has been completed. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next step.
2. Park the vehicle on a level surface, set the parking brakes, and shut down the engine. Chock the tires.
3. With the vent window open, insert the tip of a flat head screwdriver under the ball socket metal lock strap (see the A callout in 1), then pull the strut ball socket off of the pivot (see the B callout in Fig. 1).
4. Rotate the window so that it is perpendicular to the frame. The window will drop out of the hinge. See Fig. 2

 

A. Screwdriver Inserted Under Metal Lock Strap
B. Pulling the Strut Ball Socket Off of the Pivot

Fig. 1, Removing the Strut Ball Socket

 

Fig. 2, Window Dropped Out of Hinge

 

5. Insert the new window by holding it perpendicular to the window frame and sliding it into the hinge.
6. When the window is fully inserted, rotate it downward then push the ball socket onto the pivot.
7. Repeat the procedure for the vent window on the other side of the sleeper.
8. Clean a spot on the base label (Form WAR259), write the recall number, FL836, on a blank red completion sticker (Form WAR260), and attach it to the base label to show this work has been completed.

 

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Daimler Trucks
North America LLC

 

September 2020
FL836A
NHTSA #19V-792

 

IMPORTANT SAFETY RECALL

See enclosed VIN list

Subject: Western Star Vent Windows

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2015-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.

 

Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open.  A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.

 

The replacement parts have been secured and the final repair is ready.  The vent windows will be replaced.  The new windows will have a mechanical fastener instead of adhesive.  To minimize the safety risk until the corrective action has been implemented, it is strongly recommended that the vent windows are shut and fastened securely whenever the vehicle is in motion.

 

Repairs will be performed by Daimler Trucks North America authorized service facilities.  At this time, please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership.  To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom).  The Recall will take approximately a half hour and will be performed at no charge to you.  You may also confirm your vehicle’s involvement in this recall at this URL:

https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.

 

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

 

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

 

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at  (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

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Reimbursement to Customers for Repairs Performed Prior to Recall

 

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

 

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

 

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

 

• The name and address of the person who paid for the repair.

 

• The Vehicle Identification Number (VIN) of the vehicle that was repaired.

 

• What problem occurred, what repair was done, when the repair was done.

 

• Who repaired the vehicle.

 

• The total cost of the repair expense that is being claimed.

 

• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).

 

Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

 

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter

 

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Daimler Trucks
North America LLC

 

December 2019
FL836A
Interim Recall Notice
NHTSA #19V-792

 

IMPORTANT SAFETY RECALL

See enclosed VIN list

Subject: Western Star Vent Windows

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary

Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.

 

Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open.  A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.

 

This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. In the interim, it is strongly recommended that the bunk windows are shut and fastened securely whenever the vehicle is in motion.  

 

The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.

 

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.

 

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at  (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

 

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10 Affected Products

Vehicles

MAKE	MODEL	YEAR
WESTERN STAR	4900	2016-2020
WESTERN STAR	5700	2016-2020

 

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9 Associated Documents

Interim Owner Notification Letter(Part 577)

RIONL-19V792-2122.pdf 101.596KB

 

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Miscellaneous Document- 573 Defect Information Report

RMISC-19V792-3633.pdf 413.678KB

 

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Defect Notice 573 Report

RCLRPT-19V792-6505.PDF 213.366KB

 

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Recall Acknowledgement

RCAK-19V792-2701.pdf 244.759KB

 

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Miscellaneous Document- 573 Defect Information Report

RMISC-19V792-4477.pdf 782.573KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V792-7284.pdf 169.176KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V792-6087.pdf 40.105KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-19V792-1313.PDF 211.136KB

 

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Remedy Instructions and TSB

RCRIT-19V792-7597.pdf 77.695KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V792&docType=RCL

 

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