9903502 – LP Tank Support Brackets – 2018-2020 Entegra Qwest Motorhomes

November 25, 2019 NHTSA CAMPAIGN NUMBER: 19V846000

LP Tank May Become Dislodged

If the LP tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.

 

NHTSA Campaign Number: 19V846

Manufacturer Entegra Coach

Components EQUIPMENT

Potential Number of Units Affected 447

 

Summary

Entegra Coach (Entegra) is recalling certain 2018-2020 Qwest motorhomes. The liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge.

 

Remedy

Entegra has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began December 9, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra’s number for this recall is 9903502.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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LP Tank Support Brackets 

Bulletin Type:	SAFETY RECALL	Publication Date:	December 2019
Recall #:	Jayco 19V-845 US  2019-595  CN Entegra 19V-846 US  2019-596 CN	Make:	Jayco Entegra
Job Code:	9903501	Model:	Melbourne Prestige  Qwest
Flat Rate:	.5 Hour	Model Year(s):	2018-2020

 

Incident:	The hanger supports for the propane tank may fail without warning due to incorrect material and improper welds.
Affected Units:	2018  Melbourne Prestige J1ZK0051-0095  ZL0051-0112 2019  Melbourne Prestige K1ZA0051-00195 ZK0051-0115  ZL051-0188 2020  Melbourne Prestige L1ZA0001-0010 ZK0051-0068 ZL0001-0025 ZL0051-0110 ZT0051-0079  ZR0051   2018  Entegra Qwest J1CK8051-8071 CL8051-8082 2019  Entegra Qwest K1ZA8051-8109 ZK8051-8105 ZL8051-8236 2020  Entegra Qwest L1ZA8051-8062 ZK8051-8082 ZL8051-8143 ZR8051 ZT8051
Parts Kit:	Parts Kit #:  19V-845/846
	2 LP Support Brackets with tape applied  – do not remove the tape 8  Screws, Hex #14 x 1” with neo bond washer, self-drilling
Misc. Tools & Supplies:	Screw gun 3/8” nutsetter bit

 

INSTRUCTIONS – Install LP Support Brackets  (2)

 

FIG 1:

• Open the LP tank compartment door of the vehicle.

 

FIG 2:

• Brackets from Parts Kit, with tape applied around the top (back & front), and around each small tab (top side contacting the LP tank rail). The tape is required to prevent galvanic corrosion from dissimilar metals. DO NOT REMOVE TAPE FROM BRACKETS.
• Brackets are identical. It does not matter at which end of the tank they are mounted.

 

FIG 3:

• Place the support bracket up from underneath and between the two aluminum tubes that support the LP tank. The two small tabs of the support bracket must be in contact with the underside of the LP tank support rails.

 

NOTE: When placing the bracket up between the rails; make sure the two tabs at the bottom fit flush up against the mounting rails.  If the tabs hit the rail support L bracket, you may have to rotate the LP support bracket 180 degrees so the tabs will fit flush against the support rails.  

 

FIG 4:

• Install two Hex screws from the parts kit in the top holes of the support bracket.

 

FIG 5:

• Install one Hex screw from the parts kit, up underneath each of the bottom tabs (2) of the support bracket and into the LP tank support rail. (Total of 4 Hex screws for each support bracket) FIG 6:
• Place the second support bracket up between the LP tank mounting rails on the opposite end of the LP tank as shown.

 

FIG 7:

• Install 2 Hex screws from the parts kit, into the two holes on the top of the bracket. Make sure the bottom 2 tabs of the bracket are up against the underside of the support tubes before securing the upper screws.

 

FIG 8:

• Install one Hex screw from the parts kit up underneath each of the bottom tabs (2) of the support bracket and into the LP support rail. (Total of 4 Hex screws for each support bracket)

 

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Safety Recall: 19V-846
Date:  December 2019              

 

IMPORTANT SAFETY RECALL

This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 20182020 Entegra Qwest motorhomes.

Reason for this recall	The hanger supports for the propane tank may fail without warning due to incorrect material and improper welds. Hanger failure could allow the tank to drop under the coach during transit, increasing the risk of an accident and a fire hazard. To reduce the risk of failure until this recall is complete; do not fill LP tanks beyond 50%.
Recall Remedy	Installation of additional support bracket to reinforce the propane tank hangers.
What you need to do	Please contact an authorized Dealer as soon as possible to schedule an appointment. The Recall Remedy is  free of charge and should take approximately thirty  minutes to complete.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137.   If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and customer service you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Entegra

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Safety Recall:  19V-846
December    2019

 

IMPORTANT SAFETY RECALL

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2018-2020 Entegra, Qwest Class C Motorhomes.

Reason for this recall	The hanger supports for the propane tank may fail without warning due to incorrect material and improper welds. Hanger failure could allow the tank to drop under the coach during transit, increasing the risk of an accident and a fire hazard. To reduce the risk of failure until this recall is complete; do not fill LP tanks beyond 50%.
Recall Remedy	Installation of additional support brackets to reinforce the propane tank hangers.
All pertinent information regarding this recall is available under the Service and Parts Tab of our Website.  If you need further assistance, please Contact Customer Service at 800-517-9137.
What we need you to do	Our records show the following unit as affected by this recall, and as part of the current inventory at your Dealership.   Federal law requires the Recall Remedy completed on this unit prior to customer delivery.

 

VIN

 

If you sold this unit recently, please contact the owner immediately to inform them of this recall.  In addition, please register this unit by submitting the Warranty Registration information.

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Entegra

 

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3 Affected Products

Vehicle

MAKE	MODEL	YEAR
ENTEGRA	QWEST	2018-2020

 

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11 Associated Document

Recall Quarterly Report #3, 2020-2

RCLQRT-19V846-1458.PDF 211.307KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V846-8244.PDF 211.119KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V846-8495.PDF 211.219KB

 

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Recall Acknowledgement

RCAK-19V846-3290.pdf 244.683KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V846-7036.pdf 188.075KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V846-2495.pdf 50.763KB

 

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Defect Notice 573 Report

RCLRPT-19V846-3115.PDF 213.027KB

 

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Remedy Instructions and TSB

RCRIT-19V846-5577.pdf 676.169KB

 

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Miscellaneous Document-19V-846 Order Form

RMISC-19V846-0676.pdf 157.673KB

 

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V846-3793.PDF 211.412KB

 

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ISSUED Renotification Notice

RCRN-19V846-7411.pdf 75.015KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V846&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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