Safety Recall SC0420, Drag Link Castle Nut – 2020 Mack Anthem, Granite, & Pinnacle

December 16, 2019 NHTSA CAMPAIGN NUMBER: 19V896000

Possible Drag Link Separation

If the drag link separates, loss of steering control my occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V896

Manufacturer Mack Trucks, Inc.

Components STEERING

Potential Number of Units Affected 80

 

Summary

Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.

 

Remedy

Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0420.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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SAFETY RECALL

Date
01/20

Number
SC0420

 

Steering Drag Link Castle Nut

AN, GR and Pl

 

SAFETY RECALL INFORMATION:

(January 2020) 

Mack Trucks has determined a defect that relates to motor vehicle safety may exist in certain Anthem, Granite or Pinnacle models manufactured between 09/16/2019 and 10/11/2019. The drag link castle nuts may not have been torqued correctly and/or split pin missing; if this condition is untreated, a complete loss of steering may be possible. The mounting hardware should be replaced with new mounting hardware each time the drag link rod is replaced. Follow the repair procedure outlined in this Safety Recall.

Mack Trucks has received no reports of personal injury or a vehicle crash as a result of this condition. Therefore, Mack Trucks considers this as a proactive measure to protect the public and Mack Trucks’ customers from the potential risk associated with this defect.

 

VEHICLES AFFECTED:

Certain 2020 Anthem, Granite and Pinnacle model vehicles manufactured from September 16, 2019 through October 11, 2019.

 

VEHICLE INDENTIFICATION NUMBERS (VIN):

The total number of vehicles affected is 87 (80 U.S., 6 Canada, and 1 Mexico).

 

Required Parts:

Part List	Description	Quantity
907861	Split pin (4X32)	2
60112752	Castle nut (M20 finepitch)	2

 

Repair Procedure: 

1. Replace drag link castle nut and torque tighten to 200 Nm (148 ft-lbs).
2. Install new split pins and mark nuts with tamper-proof

 

REIMBURSEMENT:

This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained through the normal claim handling process.
Claim Type (used only when uploading from the Dealer Business System)	R
Recall Status
Vehicle repaired per instructions	Modified per instructions
Labor Codes
Campaign, General	1720-16-09-01 0.3 hrs
Causal Part	60112752
Authorization Number	C6613

 

Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

 

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IMPORTANT SAFETY RECALL SC0420
NHTSA RECALL # 19V-896

 

DEAR MACK TRUCK OWNER:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety may exist in a certain 2020 Anthem, Granite, and Pinnacle model vehicles manufactured from September 16, 2019 to October 10, 2019.

SAFETY DEFECT:	On certain trucks, a nut and cotter pin in the steering system may not have been correctly installed. As a result, the drag link could separate and cause a loss of steering control.
SAFETY RISK:	A loss of steering control would increase the risk of a crash.
PRECAUTIONS YOU CAN TAKE:	There are no precautions you can take other than having your vehicle inspected and repaired if needed by a Mack Parts and Service Center.
TIME REQUIRED FOR THE REPAIR:	The time required to inspect and/or repair your vehicle is approximately 1 hours.
WHAT YOU SHOULD DO:	You should contact the nearest Mack Parts and Service Center and make an appointment. Mack dealers will inspect the drag link attachment points and repair your truck as needed at no charge to you. You can locate the closest Mack Parts and Service Center by going on line to https://www.macktrucks.com/ and selecting “Dealer & Service Locations” or by calling our toll-free number: 1-800-866-1177.
NOTICE REGARDING LEASED VEHICLES:	If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD:	The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/ COMPLAINTS:	If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact: Mack Trucks, Inc. Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
PRE NOTIFICATION REMEDIES:	If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

 

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.

MACK TRUCKS, INC.

 

SC0420_OWNER_LTR
February 2020

 

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Recall Alert

To: U.S. and Canada Distributors Dealer Principals Service Managers Warranty Managers Parts Managers

Region: ☒U.S. ☒CAN

Bulletin:  SRA-M420 Date: December 20, 2019 Valid to: N/A Action Required? ☒Yes ☐No

 

From:	Gerard Hones, Regulatory Specialist Government Reporting
Subject:	Safety Recall SC0420, Drag Link Castle Nut

 

Description of Defect: 

The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed (i.e. castle nut may be under-torqued and cotter pin may not be installed). If undetected, the defect may result in separation of the drag link, which may result in loss of steering and a vehicle crash.

 

Models/ Model Years Affected: 

Mack: Certain 2020 Anthem, Granite, and Pinnacle model vehicles manufactured from September 16, 2019 to October 10, 2019.

 

Vehicle Quantities: 

Mack: 87 (6 Canada, 1 Mexico, and 80 USA)

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

• Vehicle list will be posted on the Trucks Dealer Portal December 20, 2019.
• Owner notification letters will be released on or before February 6, 2020.

 

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.

 

 

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
MACK	ANTHEM (AN)	2020
MACK	GRANITE (GR)	2020
MACK	PINNACLE (CHU)	2020

 

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8 Associated Documents

Remedy Instructions and TSB

RCRIT-19V896-0284.pdf 377.568KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V896-4215.PDF 211.122KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V896-0189.PDF 211.227KB

 

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Owner Notification Letter(Part 577)

RCONL-19V896-2680.pdf 139.907KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V896-6796.pdf 95.236KB

 

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Recall Acknowledgement

RCAK-19V896-4192.pdf 244.869KB

 

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Defect Notice 573 Report

RCLRPT-19V896-6231.PDF 213.809KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V896-2470.PDF 211.309KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V896&docType=RCL

 

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