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December 17, 2019 NHTSA CAMPAIGN NUMBER: 19V900000
Driveshaft Clamp Bolts Improperly Tightened
The driveshaft connection may separate resulting in a loss of drive. Additionally, a section of the driveshaft may detach from the vehicle, becoming a road hazard. Either condition increases the risk of a crash.
NHTSA Campaign Number: 19V900
Manufacturer Prevost
Cars, Inc.
Components POWER TRAIN
Potential Number of Units Affected 39
Summary
Prevost Cars, Inc. (Prevost) is recalling certain 2020 Prevost X3-45 VIP, X3-45 Passenger, H3-45 VIP, and H3-45 Passenger coach buses. The driveshaft clamp bolts may not be properly tightened.
Remedy
Prevost has notified owners, and will replace and properly tighten the driveshaft clamp bolts, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR19-43.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Prevost Technical Publications
SAFETY RECALL
SR19-43
| DATE: | December 2019 | SECTION: | 09 PROPELLER SHAFT |
| SUBJECT: | DRIVE SHAFT BOLTS TIGHTENING | ||
APPLICATION
|
NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost | |
| Model | VIN |
| H3-45 coaches Model Year: 2020 | From 2PCH3349XLC720875 up to 2PCH33496LC720954 incl. |
| X3-45 coaches Model Year: 2020 | From 2PCG33498LC736519 to 2PCG33493LC736539 incl. |
| H3-45 VIP motorhomes Model Year: 2020 | From 2PCV3349XLC720880 to 2PCVS3498LC720931 incl. |
| X3-45 VIP motorhomes Model Year: 2020 | 2PCBS3497LC736508, 2PCBS3499LC736526 2PCBS3493LC736540 |
| X3-45 VIP commercial use Model Year: 2020 | From 2PCCS3493LC736512 to 2PCCS3492LC736534 incl. |
| This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. | |
DESCRIPTION
On vehicles affected by this recall, all straps and bolts of the drive shaft couplings between the transmission and the differential have to be replaced. All new bolts have to be tightened to a torque value specified into that document.
MATERIAL
Order kit #SR19-43 that contains the following parts:
| Part no. | Description | Qty | |
| 3947800 | STRAP KIT | 2 | |
| NOTE |
| Material can be obtained through regular channels. |
PROCEDURE
| DANGER |
| Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button.
Lock out & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. |
- Hoist the vehicle according to the required procedure.
- Install jacks under the differential carrier.
- Remove the parking brake.
- Low down slightly the elevators just to make the rear wheel to turn freely and alloy the drive shaft to turn freely.
| NOTE |
| Inspect visually all bolts. Threads should not be damaged or should not have presence of metal fillings. |
| NOTE |
| In case of important thread damages or metal filings, it might be necessary to replace the transmission coupling. If necessary, replacement of the coupling is considered as a different operation. |
- Dismount both screws of only one strap on the transmission coupling and remove the strap.
- Install a new strap with new bolts.
- Tighten bolts just to get the components in contact.
- Repeat steps 5 to 7 for the opposite strap on the transmission coupling.
| NOTE |
| Tightening in step 7 should be lower to the torque wrench click. If it is not the case loosen the bolts and apply the final tightening. |
- Complete the tightening of the 4 bolts for both straps on the transmission coupling following the sequence shown in Figure 4.
- Tighten the bolts to a torque value of 110 lb-ft.
- Repeat previous steps for the differential coupling.
- Apply parking break.
- Lower the vehicle.
- Bulletin is complete.
PARTS DISPOSITION
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevostโs normal warranty. We will reimburse you the parts and 1H00 of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: โBulletin/Recallโ and select โโSafety Recall SR19-43 “.
Should you only wish to close the safety recall (without reimbursement), fill-in the โโSafety Recall Certification
Sheetโโ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301.
OTHER
| VBC Bulletin | N/A |
| Fail Code | 09.02 |
| Defect Code | 09 |
| Syst.Cond | R |
| Causal Part | 3947800 |
Access all our Service Bulletins on https://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo.com and type โADDโ in the subject to receive our warranty bulletins by email.
IMPORTANT SAFETY RECALL
NHTSA RECALL #19V-900
December 2019
Owner
Address
US
IMPORTANT SAFETY DEFECT 19V-900
PREVOST SAFETY RECALL SR19-43 “DRIVE SHAFT BOLTS TIGHTENING”
Dear Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect, which relates to power train safety, exists on certain 2020 H3-45 (Coaches and VIP) and X3-45 (Coaches and VIP).
According to our records, you are the registered owner of the following vehicles involved in safety recall SR19-43 :
VIN
DEFECT DESCRIPTION
On the vehicles involved, driveshaft clamps bolts might not be properly torqued.
FAILURE CONSEQUENCE
Disable vehicle may lead to transferring passengers on the side of the road and this may increase the risk of a passenger death or injury. Half driveshaft falling from the vehicle may also increase the risk of road hazard, which may increase the risk of crash.
CORRECTIVE ACTIONS
On the vehicles involved, all bolts retaining the drive shaft to the transmission yoke and the differential yoke have to be replaced and tighten to a torque value specified into the safety recall procedure document.
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to SR19-43 to have the work performed free of charge.
Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR19-43 procedure that can be found on Prevost Technical Publications web site at this address: https://techpub.prevostcar.com/en/
Prevost will reimburse you parts and labor as described in the SR19-43 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
The time to inspect and repair your vehicle is approximately 1 hour.
PRE NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 working days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter and the Vehicle Identification Number(s) of the vehicle that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicleโs title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page. https://www.prevostcar.com/parts–and–services/warranty
Click on the link โChange of address or ownershipโ, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com.
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact–us/prevost–service–centers
COMPLAINTS
You may submit complaints if you believe that Prevost Car US has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA. Hotline: 1-888-327-4236, (TTY): 1-800-424-9153) or go to https://www.safercar.gov
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team
3 Affected Products
Vehicles
7 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V900-0657.PDF 211.141KB
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Defect Notice 573 Report
RCLRPT-19V900-5018.PDF 213.019KB
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Recall Acknowledgement
RCAK-19V900-9698.pdf 244.678KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V900-7405.pdf 409.413KB
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Remedy Instructions and TSB
RCRIT-19V900-1320.pdf 658.211KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V900-7918.PDF 211.431KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V900-7984.PDF 211.323KB
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