December 19, 2019 NHTSA CAMPAIGN NUMBER: 19V911000

Rear Axle Output Shafts May Fracture

If the rear axle output shaft fractures, the shaft or interaxle driveline could detach and become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V911

Manufacturer PACCAR Incorporated

Components POWER TRAIN

Potential Number of Units Affected 148

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2020 Kenworth T800, T880 and W990 and Peterbilt 348, 367, 389, 520, and 567 vehicles. The forward rear axle output shafts may have been improperly heat treated during manufacturing, possibly resulting in the shafts fracturing.

 

Remedy

PACCAR will notify owners, and dealers will inspect and replace the output shafts, as necessary, free of charge. The recall began February 19, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR’s numbers for this recall are 19KWE and 19PBG.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Service Bulletin

22-016

 

What’s New

Dana Forward Rear Axle Output Shaft

 

Section

22 – Rear Axle

 

Description

Dana Forward Rear Axle Output Shaft

 

Release Date

12/10/2019

 

Introduction

Output shafts may not have been correctly heat-treated and may shear near the pinion nut. Dealers are instructed to hold these vehicles. This bulletin will be updated when a repair path is available.

 

Resolution

Campaign

Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.

1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. Hold all vehicles found at your dealership.
3. Perform repairs on these vehicles after the bulletin is updated with a repair procedure.

 

CAUTION

Dealers that release trucks on the chassis list without completing the actions described below may face liability for progressive damage.

 

Attachments

Chassis List

 

Authored by: PR

 

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Federal Recall Information

19PBG

 

Supplier

Dana Axles

 

What’s New

DANA Axle Output Shaft

 

Section

22 – Rear Axle

 

Description

DANA Axle Output Shaft

 

Release Date

12/13/2019

 

Introduction

Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist in certain model 348, 367, 389, 520 or 567 vehicles manufactured between November 22, 2019 and December 5, 2019. Output shafts may not have been correctly heat-treated and may break near the pinion nut. Dealers are instructed to hold these vehicles.

 

Resolution

Safety Recall

Service all affected chassis that enter your dealership, even if the customer has no issue with the chassis.

1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In Process” next to the “19PBG” campaign code prior to performing this repair.
3. Follow the procedures below to inspect the Julian date code of the output shaft and, if needed, replace the output shaft.

 

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.

 

Warranty

There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up and labor:

• 3 hours labor to R&I the driveshaft from the suspect axle, then inspect and record the Julian Date of the output shaft ONLY.
  • The Julian Date MUST be recorded on the claim.
• 5 hours labor to R&I the suspect driveshaft from the suspect axle, confirm the Julian Date of the output shaft, and replace the output shaft.
  • The Julian Date MUST be recorded on the claim.
• File the long form claim within 14 days in accordance with Dana Warranty Policy.

 

For Field…	Enter…
Failure Location	22-003-001
Failure Type	705
Claim Type	C
Labor: SRT 022-016	0.3 hrs – Interaxle driveline R&I to Inspect  suspect axle output shaft & record Julian Date.
SRT 022-202	2.5 hrs – Input or output shaft bearing and oil seal R & R includes R & R

 

Parts

Quantity	Part Number	Description
1*	250-70-39 or 170-70-18	Driveline strap kit
1	512894ETN	Output shaft comes with yoke nut
1	210737DAN	Yoke oil seal
1	513877ETN	Output shaft subassembly. Includes bearing cups & races, and snap ring
As Required	Loctite 271	Source locally
*Dependent on axle type. Consult WebECAT for the appropriate part number.

 

Procedure

Vehicles with tridems (indicated in the attached Chassis List) will require inspections of the forward rear and middle rear axle output shafts.

1. Disconnect the interaxle driveline from the suspect output shaft.
2. Inspect the date code on the output shaft.
   • If the date code is 312 or from 318 through 328, then continue with this procedure.
   • If the date code is outside of the dates above, then no further action is required. Reinstall the driveline.
3. Replace the output shaft using procedures in manual ASXM-0057 with the following exceptions:
   • the axle shafts do not need to be removed
   • the inner bearing cup DOES NOT need to be replaced

 

Attachments

Chassis List

US Customer Letter

Canada Customer Letter

Canada Customer Letter – French

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Federal Recall Information

<DRAFT>

No. 1B19KWE

T680, T800, T880, W990 DANA Axle Output Shaft

Author:

12/20/2019

Title	19KWET680, T800, T880, W990 DANA Axle Output Shaft
Search Words
Bulletin No.	19KWE
What’s New Abstract	Safety Recall – Certain Dana forward rear axle output shafts may have been improperly heat treated, which can cause the shaft to fracture. Fracture of the shaft could result in a portion of the shaft and the driveline yoke retaining nut to detach from the vehicle and fall onto the roadway. Additionally, if the detachment of the nut were to go unnoticed, the interaxle driveline may become detached from the forward rear axle during suspension/axle articulation.
Supplier	Dana
Description	Recall 19KWA  T680, T800, T880, W990 DANA Axle Output Shaft
Release Date
Introduction	Kenworth Truck Company has determined that a defect, which relates to motor vehicle safety, exists in certain model chassis manufactured between November 22, 2019 and December 05, 2019.
Situation	96 chassis (84 U.S. and 12 Canada), T680, T800, T880, and W990 Model Year 2020 vehicles built from 11/22/2019 through 12/05/2019 with Dana axles. See the attached chassis list for specific chassis.
Resolution	Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis. 1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list. 2. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In Process” next to the “19KWE” campaign code prior to performing this repair. 3. Follow the procedures below to inspect the Julian date code of the output shaft and, if is within the affected dates, replace the output shaft.

 

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.

 

Warranty

There is no time or mileage limit for this recall. Kenworth will pay for parts at dealer net plus applicable mark-up and labor: 0.3 hours labor to R&I the driveshaft from the suspect axle and then inspect and record the Julian Date of the output shaft ONLY. This claim is for shafts outside of the Julian date range. The Julian Date MUST be recorded on the claim. 2.5 hours labor to R&I the suspect driveshaft from the suspect axle, confirm the Julian Date of the output shaft, and replace the output shaft. This claim is for shafts within the Julian date range. The Julian Date MUST be recorded on the claim. File the claim within 14 days in accordance with Warranty Policy C-A-009.   Take-Off Parts Disposition: Ship take-off parts to supplier per ship code EP (See bulletin C-C-032 for additional details) CLAIM CODING Failure Location: 022-003-001 Work Accomplished: 35 Failure Type: 410 Responsibility Code: 05 SRT Code: 022-016 0.3 hrs. Interaxle driveline R&I to Inspect suspect axle output shaft & record Julian Date. 022-202 2.5 hrs. Input or output shaft bearing and oil seal r & r includes r & r u-joint, yoke, bearing, lock ring, oil seal. (Includes cleaning) Claim Type: C Vendor Code: 19KWE Campaign Field: 19KWE

 

Parts	Parts are available from PACCAR Parts. Quantity Part Number Description 1* 250-70-18X OR 170-70-18X Driveline strap kit 1 512894ETN KIT-OUTPUT SHAFT D46-170HP -comes with yoke nut 1 210737DAN Yoke oil seal 1 513877ETN KIT-TRUE SHAFT Output shaft subassembly. Includes bearing cups & races, and snap ring. As required Loctite 271 Source locally *Dependent on axle type. Consult WebECAT for the appropriate part number.
Labor
Procedure	Vehicles with tridems (number of axles in chassis list is 3) will require inspections of the forward rear and middle rear axle output shafts. 1. Disconnect the interaxle driveline from the suspect output shaft.   2. Inspect and record the Julian date code on the output shaft. If the Julian date code is 312 or from 318 through 328, then continue with this procedure. If the Julian date code is outside of the dates above, then no further action is required. Reinstall the driveline. 3. Replace the output shaft using procedures in manual ASXM-0057.   Please note the following exceptions to those procedures: the axle shafts do not need to be removed the inner bearing cup DOES NOT need to be replaced the repair can be performed without removing the carrier cover
Shipping
Freight
Contact
Attachments	Dealer\Chassis List Customer Letter

 

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<DRAFT>

No. 22-016

T680, T880, W990 Dana Forward Rear Axle Output Shaft

Author: Olin Frisvold

12/20/2019

Bulletin No.	22-016
Title (metadata)	22-016: T680, T880, W990 Dana Forward Rear Axle Output Shaft
Image
What’s New Abstract	Interim Campaign Notification – Chassis included in this bulletin may have an output shaft that was not correctly heat treated.  As a result, the shaft may break. Dealers are instructed to hold these vehicles. This bulletin will be updated if additional chassis are added and when a repair path is finalized.
Section	Rear Axle – 22
Subject (on page & index)	T680, T880, W990 Dana Forward Rear Axle Output Shaft
Release Date
Revision
Condition	The output shaft may break or shear near the pinion nut.
Chassis Affected	95 chassis (83 U.S.; 12 Canada): T680, T880, and W990 Model Year 2020 vehicles built during 11/22/2019 through 12/05/2019 with Dana axles. See the attached chassis list for specific chassis.
Action	Campaign   Hold all affected chassis that enter your dealership even if the customer has no issue with the chassis.   1.  Review the attached chassis list for your dealer code. 2.  Hold all vehicles found at your dealership.  NOTE

 

	Some affected chassis are new and Kenworth may not have the customers’ names or addresses registered. Please contact your customers or check your lot for these chassis.    CAUTION Dealers may face liability for progressive damage if they release affected chassis without performing the repairs described herein or obtaining the customer’s informed consent to delay or forego the repair.
Warranty
Parts
Background
Procedure
Attachments	Dealer\Chassis List

 

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February 10, 2020

IMPORTANT SAFETY RECALL

 

Subject: Safety Recall 19KWE – T680, T800, T880, W990 DANA Axle Output Shaft

NHTSA Recall number 19V911

EXPIRATION DATE: NONE

This notice applies to your vehicle;

 

Scan this QR code to open the Kenworth Dealer Locator.

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Kenworth Truck Company has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2020 T680, T800, T880, and W990 vehicles manufactured from 11122/2019 through 12/05/2019. Certain Dana forward rear axle output shafts may have been improperly heat treated, which can cause the shaft to fracture. Fracture of the shaft could result in the threaded portion of the shaft and the driveline yoke retaining nut to detach from the vehicle and fall onto the roadway. Additionally, if the fracture of the threaded portion of the shaft and nut from the forward rear axle were to go unnoticed, the interaxle driveline may become detached from the forward rear axle during suspension/axle articulation. Either condition may result in the increased risk of a crash, personal injury and/or property damage.

The problem is …	An improperly heat treated output shaft may fracture at the transition of the shaft splines to the retaining nut thread.
What your dealer will do…	Dealers will inspect the output shaft and, if it is within the suspect date codes, they will replace it.
What you must do …	Contact your Kenworth Dealer to schedule an appointment for repair

 

Kenworth has initiated a recall to remedy the defect. Please contact your Kenworth dealer. To find your Kenworth dealer, please visit Dealer Locator at www.Kenworth.com. This repair may take up to 3 hours of labor, depending on vehicle configuration and dealer scheduling. This repair will be performed at no charge to you.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact Kenworth Customer Service, provide your name, your dealer’s city and state, your phone number, your email address {optional), the last 8 digits of your VIN, the bulletin number, and your question, using one of the following:

Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line

or

Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department

or

Phone: 425-828-5888

If you conclude that Kenworth Truck Company has not enabled you to remedy this defect in reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.

 

Thank you,

 

Annic Hollingsworth
Director of Service Platforms
Kenworth Truck Company

 

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
KENWORTH	T800	2020
KENWORTH	T880	2020
KENWORTH	W990	2020
PETERBILT	348	2020
PETERBILT	367	2020
PETERBILT	389	2020
PETERBILT	520	2020
PETERBILT	567	2020

 

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10 Associated Documents

Recall Quarterly Report #1, 2020-1

RCLQRT-19V911-6609.PDF 211.137KB

 

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Owner Notification Letter(Part 577)

RCONL-19V911-6222.pdf 728.317KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V911-8110.pdf 658.668KB

 

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Recall Acknowledgement

RCAK-19V911-8221.pdf 245.506KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V911-4151.pdf 401.287KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V911-2170.pdf 136.963KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V911-4344.pdf 428.339KB

 

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Defect Notice 573 Report

RCLRPT-19V911-9799.PDF 213.998KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V911-4926.PDF 211.24KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V911-1088.PDF 211.321KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V911&docType=RCL

 

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