| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA Campaign Number: 17V789
Manufacturer Grand Design RV
, LLC
Components EQUIPMENT
Potential Number of Units Affected 3,969
Power Tongue Jack may Operate Unintentionally
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Summary
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Remedy
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design’s number for this recall is 900012.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
GRAND DESIGN
RECREATIONALVEHICLES
Recall 17V-789
Claim Preparation & Repair Instructions
Please complete a warranty claim pre-authorization request using the following codes & labor times:
| LABOR: | Operation Code: | 910012 |
| Fault Code: | Recall | |
| Labor Time: | .5 hrs. | |
| Administrative Allowance: | .1 hrs. per unit | |
| PARTS: | #160166 — Power Tongue Jack | |
| PRE-AUTH REQUIREMENT: | Photo of Model & Serial Number Tag located at top of lift tube. | |
| REPAIR INSTRUCTIONS: | R&R Power Tongue Jack Assembly |
Promptly submit all pre-authorizations/claims through our Dealer Portal. If you have any questions or need assistance please call our Technical Service Team at 574-825-9249.
GRAND DESIGN
RECREATIONALVEHICLES
SAFETY RECALL # 17V-789
December 29, 2017
To: All Grand Design RV Dealers
Grand Design RV and Lippert Components, Inc. has decided that a safety defect exists in certain 2017-2018 Reflection and Imagine travel trailer vehicles. Accordingly, a recall to address this issue is being initiated effective December 29, 2017.
The defect involves Reflection & Imagine Travel Trailers manufactured between January 31, 2017 and August 25, 2017. VIN range of affected units is; Reflection-573TR3627H3312557 through 573TR3427J3315600 (non-sequential); Imagine-573TE272XH6600754 through 573TE3320J6603924 & 573TE2726J5500002 through 573TE2728J5500146 (sequential).
On affected vehicles, the power tongue jack may extend or retract on its own if the laminated plastic touch-pad is cracked or separated and water intrusion to the electronic control board were to occur. If jack extension were to occur while the trailer is under tow, the potential exists for a loss of vehicle control and/or crash. Repair involves replacing the power tongue jack with an updated version that incorporates circuit protection against water intrusion. The updated power tongue jacks are in stock and available for immediate shipment.
Owners of affected vehicles will be notified of this recall by mail from Grand Design RV. A copy of the Owner Notification Letter is attached for your reference. Also attached is a list of your retail sold and stock units affected by this recall. Finally, please find attached the repair and claim filing instructions associated with this recall action.
Please be reminded that it is a violation of Federal Law for you to sell or lease the products covered by this notification until repair under this recall has been performed. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Grand Design Customer Service at 574-825-9679.
Respectfully,
GRAND DESIGN RV, LLC
11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com
Loading...
Reload document 
Open in new tab
December 29, 2017
Loading...
December 21, 2017
Loading...
| “This site contains affiliate links for which OEMDTC may be compensated” |
SaleBestseller No. 1
POLESTAR Electric Trailer Jack, 5000lbs Electric Power A-Frame Tongue Jack with Waterproof Protective Cover & LED Light for Travel Trailer Camper, RV, 12V DC with Hard Wiring, 9"-27" Lift
- Heavy Duty Electric Trailer Jack - The POLESTAR 5000 lbs Electric Trailer Jack is built for powerful lifting power, designed to effortlessly handle trailers, RVs, boats, and off-road vehicles up to 5000 lbs. Whether you're stabilizing a heavy-duty trailer or performing demanding tasks, this jack provides exceptional strength and reliability, making it perfect for a wide range of hauling needs.
- Advanced Ball Screw Design for Superior Efficiency - At the heart of the POLESTAR electric trailer jack is its advanced ball screw design, which ensures smooth, efficient lifting and lowering. This high-precision mechanism reduces friction and wear, offering quicker, smoother, and more precise operation compared to traditional jacks. The ball screw design enhances the jack's lifting speed and overall performance, making trailer stabilization easier and more efficient than ever.
- Durable and Reliable - Crafted from durable, weather-resistant materials, the POLESTAR jack is built to endure the toughest outdoor environments. Its robust design ensures long-lasting performance, withstanding rain, snow, and sun exposure, so it remains a reliable companion for all your outdoor and heavy-duty tasks, it has a built-in circuit breaker that automatically trips and resets if the amperage is too high.
- Convenient and Efficient - The ball screw design works seamlessly with a powerful brake motor to provide consistent and stable lifting power. This combination ensures smoother operation, reduces strain, and offers enhanced control, allowing you to effortlessly raise and lower your trailer with minimal effort and maximum stability. Whether you're on an uneven camping site, parking lot, or incline, this electric jack ensures smooth, stable lifting for secure vehicle positioning.
- Versatile Lift Range - With a lift range from 9 inches (retracted) to 27 inches, Plus 4.5 inch Drop Leg, Up to 31.5 inches, the POLESTAR 5000 lbs electric trailer jack is versatile enough to handle a wide variety of trailer types and hauling tasks. Improved LEDs shine down onto your ball and coupler where light is needed the most.
SaleBestseller No. 2
Lippert Power Tongue Jack Electric Trailer A-Frame, 3,500 lbs. 18-Inch Stroke, 5.4-Inch Foot Pad, Durable Textured Casing, Emergency Manual Crank Override, 10.75" Retracted, 28.75" Extended - 285318
- EASY INSTALLATION — Complete with all necessary hardware and pins, installation for the Power Tongue Jack is fast and simple, so you can get to lowering and raising your equipment in no time
- TIME-SAVING — Say goodbye to cranking your manual jack. With the push of a button, you can raise or lower your a-frame trailer in a fraction of the time, without breaking a sweat
- INTEGRATED LIGHTING — Four integrated LED lights illuminate the ball and coupler, so you can operate your jack at night, worry-free
- POWERFULLY ENGINEERED — Built to do heavy lifting, the Power Tongue Jack has a 3,500 lb. lift capacity, helical-cut gears, 30 AMPs of power, and a 12V motor — all designed to get the job done, quietly and efficiently, so you don't have to
- BUILT TOUGH — Made from heavy-gauge, steel construction, a durable, textured housing that prevents chips and cracks, and a black powder-coat finish — this jack was designed to operate, day after day
Bestseller No. 3
VEVOR Electric Trailer Jack, Power Tongue Jack Weight Capacity 4000 lbs, 9.84"-33.85" Electric Tongue Jack with Waterproof Cover for Lifting RV Trailer, Horse Trailer, Utility Trailer, Yacht Trailer
- 【Heavy-Duty Load Capacity】 The VEVOR electric trailer jack boasts an impressive lifting capacity of 4000lbs, making it a powerful tool for lifting tasks. Provide reliable support for your towing needs!
- 【Quality You Can Trust】 Constructed from durable carbon steel with a protective coating, our power tongue jack ensures long-lasting performance and a new-like appearance. It's designed to withstand splashes and tough outdoor conditions.
- 【Provide All You Need】 The electric tongue jack comes with a sunshade waterproof cover, protecting against water and UV rays to prevent product aging. The 90° rotating installation hole prevents interference with the tailgate, ensuring a hassle-free installation process. Enjoy peace of mind knowing your tailgate will remain level.
- 【Multi-level Adjustable Height】 Our electric trailer tongue jack offers multi-level adjustable height, allowing you to keep your trailer level on various road surfaces. It fits for no matter high-profile or low-profile trailers. Say goodbye to trailer tilting.
- 【Versatile Application】 This power trailer jack is perfect for a wide range of applications. Whether you're lifting RV trailers, horse trailers, or utility trailers, it provides the strength and stability you need for effortless towing. In case of a power outage, the electric jack for trailers is equipped with a hand crank for emergency use.
SaleBestseller No. 4
Kohree Electric Trailer Jack 3700lbs, Heavy Duty RV Electric Power Tongue Jack Max 4000lbs for Travel Trailer A-Frame Camper, with Manual Crank Handle & Weatherproof Cover, 22" Lift, 12V DC Black
- 【MAX. CAPACITY 4000LBS TESTED】Built in 12V DC electric gear motor of a low maintenance, Kohree power tongue jack helps you lift trailer stably UP TO 4000LBS
- 【SAVING ENERGY & 50% TIME】Just push the button of the rv electric jack to raise or lower any A-frame trailer automatically more quickly. It takes 47s to lift 8 inches, compared to 84s for other products. Without harsh sound & easier than hand cranking. No longer annoyed by sore arms and shoulders
- 【ADJUSTABLE HEIGHT】Adjustable 5 gear drop leg make 12V trailer jack increase 8" height to meet the different lifting needs. Max extended height is 22” lift, fully retracted in 9"
- 【SAFE OPERATION】With 2 LED lights for convenient and safe night time hookup, the camper jack also has a built-in circuit breaker. If in accident, it will disconnect automatically & reconnect about 2 mins later
- 【WIDE APPLICATION】The electric tongue jack is made of heavy-duty steel with anti-rust coating on the outside, and equipped with a hand crank & Weatherproof Jack Cover, great for rv, 5th wheels, any A-frame trailer and camper
Bestseller No. 5
KYX Electric Trailer Jack to 7500LB, Power Tongue Jack,9.84"-33.85" Electric Jack Waterproof for Travel Trailer, RV,Utility and Yacht,12V DC Hard Wiring
- 【Heavy-duty Load Capacity】The KYX Electric Trailer Jack is equipped with a powerful 12V DC motor that can easily handle a weight of 7500LBs, quickly raising or lowering your A-frame trailer to ensure an efficient and stable transportation experience
- 【High-Quality Material】 The brand new electric tongue jack is made of carbon steel material, coated with anti-rust coating on the surface, which can resist harsh outdoor conditions and the erosion of water splashes, ensuring long-term service life
- 【Adjustable Height]】The multi-level adjustable height design can keep your trailer balanced on various road, and is suitable for trailers of different heights. The max height can reach 32'', and the retracted height is 9'', saying goodbye to the trouble of tilting trailers
- 【All-purpose】The electric trailer jack is suitable for a variety of scenarios, whether it's an RV trailer, horse trailer, or multipurpose trailer, it can provide you with the required strength and stability. It even comes equipped with a hand crank for use when there is a power outage
Bestseller No. 6
POLESTAR Electric Trailer Jack 3500lbs, Power A-Frame Electric Tongue Jack for Lifting RV Travel Utility Trailer Camper, Trailer Jack with 4.5" Drop Leg & LED Light & Manual Crank, 9-27" Lift
- HEAVY DUTY ELECTRIC TRAILER JACK: The POLESTAR 3500 lbs Electric Trailer Jack is designed to support up to 3500 lbs, making it perfect for effortlessly lifting and stabilizing a variety of trailers, including RVs, boats, utility trailers, and off-road vehicles. Engineered for efficiency and ease of use, it simplifies the task of lifting heavy loads, ensuring stability and safety for all your hauling needs.
- BUILT TO LAST WITH DURABLE: Constructed from high-quality, weather-resistant materials, the POLESTAR electric trailer jack is built to withstand the toughest outdoor conditions. Its robust design ensures maximum durability and long-lasting performance, providing reliable service for all your outdoor adventures and heavy-duty tasks.
- CONVENIENT AND EFFICIENT: Equipped with a 12 DC Motor that provides maximum torque to raise or lower, this electric trailer jack delivers smooth and quick lifting and lowering actions. Its efficient performance reduces strain, making it easier to stabilize and secure your trailer with minimal effort.
- VERSATILE LIFTING RANGE: The POLESTAR trailer jack features a lift range from 9 inches to 27 inches, Plus 4.5 inches Drop Leg, Up to 31.5 inches, allowing it to handle a wide variety of hauling and stabilization tasks. Whether you're parking your RV, trailer, or boat, it provides the versatility you need for different applications.
- TRUSTED POLESTAR QUALITY: POLESTAR is known for its reliable, high-performance trailer products, trusted by professionals and DIY enthusiasts alike. With a commitment to innovation and durability, POLESTAR ensures each product delivers exceptional quality and lasting performance, making it a trusted choice for trailer and vehicle accessories.
SaleBestseller No. 7
Weize 5000 Lb Power Tongue Jack, Heavy Duty Electric Trailer Jack with 600D Polyester Protective Cover, 29-1/2" Clearfloor Lift, 12V DC
- Durable and Sturdy: Heavy-gauge steel construction ensures durability and strength; Black powder coat finish resists rust and corrosion; Durable, textured-housing prevents chips and cracks.
- WEIZE electric jack lets you raise and lower your A-frame trailer quickly and easily. 5000 lbs. lift capacity, a low maintenance 12V DC electric gear motor. Provides 18'' lift, retracted 10-1/2 inch, extended 29-1/2'', drop leg extra 5-1/2'' lift. Outer tube dia.: 2-1/4'', inner tube dia.: 2''.
- To ensure great performance even at night, this jack also comes with a front-facing LED light.The light is directed at a downward angle allowing for easy deployment and retraction of the jack in low-light settings. The unit also comes with a manual crank handle in case you lose power.
- Come with electric tongue jack protective cover: the cover measures 14''(H) x 5''(W) x 10''(D), it can work with most electric tongue jacks. 600D Polyester Fabric features high tear strength, that is durable and long lasting. Adjustable both-side pulling drawstring with barrel cord lock holds the cover securely in place, keeps your electric tongue jack dry and protects the casing, switches, and light from the elements.
- : Meets international quality standards. 1 YEAR , don't hesitate to call us if you have any questions, our support team is on standby for YOU.
Bestseller No. 8
Bastion Distribution Power Tongue Jack | Electric or Manual Operation | A-Frame 3500LB Capacity | 12V | Front LED | for Trailers, Campers, and Boats
- This Listing Is For A Bastion Distribution Electric Power Tongue Jack.
- This Jack Features A 3500lb Capacity A-Frame, A Front-Facing LED Light For Night Operation, An Extendable Footpad, Star Washers, Safety & Cotter Pin, & A Crank Handle For Optional Manual Use.
- This Jack Comes With A One-Year Limited Warranty.
- This Jack Is Great For Campers, Trailers, Boats, & Many More Applications.
- Replaces Part Number BJ3500B
SaleBestseller No. 9
LCyindu 3500lbs Power Tongue Jack A-Frame Electric Trailer Jack with Waterproof Cover for Camper, RV,Travel,Boat,Cargo Trailer,12V DC, 2 LEDs,18" Quick Lift,Black
- 💪【𝑭𝒊𝒏𝒂𝒍𝒍𝒚 𝒏𝒐 𝒎𝒐𝒓𝒆 𝒄𝒓𝒂𝒏𝒌𝒊𝒏𝒈 】Are you tired of turning the handle to raise and lower your trailer? Instead of a manual jack, you can try an electric trailer jack.This electric tongue jack is equipped with a built-in 150W low-maintenance electric gear motor, which can quickly lift 10 inches within 50 seconds.The heavy duty RV electric power tongue jack has a maximum load-bearing capacity of 3500lbs and a maximum stroke of 18 inches.
- 💪【𝑫𝒖𝒂𝒍 𝑳𝑬𝑫 𝑾𝒐𝒓𝒌𝒊𝒏𝒈 𝑳𝒊𝒈𝒉𝒕𝒔】On both sides of the head motor of the electric jacks for trailers, there is an LED light installed on each side. The electric camper jacks has red switch to control the light, making it convenient for night-time operation and use.
- 💪【𝑬𝒂𝒔𝒚 𝒊𝒏𝒔𝒕𝒂𝒍𝒍𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑺𝒂𝒇𝒆】Connect the red positive lead to the positive terminal of the battery and connect the black ground wire to negative terminal of the battery.The electric A-frame trailer jack has an over load protection to shut off power that will auto reset in 15 seconds. WARNING: When using an extension wire, DO-NOT use smaller than #10 gauge wire.
- 💪【𝑫𝒖𝒓𝒂𝒃𝒍𝒆 𝒂𝒏𝒅 𝑨𝒅𝒋𝒖𝒔𝒕𝒂𝒃𝒍𝒆】The trailer jacks is made of heavy-duty steel, with galvanized interior and adjustable footboard. The surface is treated with spray coating, which effectively prevents rust and extends the service life. It is equipped with 6-inch diameter quick extension feet, and the height can be adjusted between 27.11-50 inches. The inner tube diameter is 2 inches, the O.D. is 2.25 inches, working voltage is 12V DC, with a working current of less than 30A.
- 💪【𝑾𝒊𝒅𝒆 𝑨𝒑𝒑𝒍𝒊𝒄𝒂𝒕𝒊𝒐𝒏】The electric trailer tongue jack is fit for any A-frame trailer, RV, travel trailer,5th wheels,boat, cargo trailer,car hauler,utility trailer and camper.The 3 bolt electric trailer jack can be manually operated and comes with a socket that can match a regular household wrench. First, remove the dust cover on the top of the jack, then insert the wrench into the inspection hole and tighten the drive screw.
SaleBestseller No. 10
Lippert Components - 813748 Power Stance Tongue Jack with Optional 2-Way to 7-Way powering System for RVs
- POWERFUL SOLUTION - Equipped with a 2-way-to-7-way powering system, the Power Stance jack allows campers to use the Power Swap Auxiliary Cord to connect their jack to their tow vehicle, instead of draining power from their RV
- VERSATILITY - The jack comes with an integrated safety chain storage ring, allowing you to clip your chains out of the way instead of dragging them or wrapping them around your jack. Plus, a storage inlet lets you stow your trailer's 7-way connector
- STYLISHLY DURABLE - This electric jack comes with a sleek, durable, plastic head cover to keep it protected from the elements. The cover's one-piece design is aesthetically pleasing and helps keep water from infiltrating the jack's motor and gears
- USER-FRIENDLY OPERATION - Built-in LED lights shine directly down on your trailer coupler, making it easy to see and operate your Power Stance trailer jack at night. Plus, these lights illuminate for five minutes, then auto-turn-off if not in use
- THOUGHTFUL DESIGN - In the event of a power failure, this powered jack comes with an emergency manual crank option, so you never have to worry about being stranded
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.