March 2, 2018 NHTSA CAMPAIGN NUMBER: 18V143000

Loose or Missing Refrigerator Gas Valve Screws

The loose or missing propane gas port screw can allow propane gas to leak when the refrigerator is used in ‘gas’ mode, increasing the risk of a fire.

 

NHTSA Campaign Number: 18V143

Manufacturer Keystone RV Company

Components EQUIPMENT

Potential Number of Units Affected 2,958

 

Summary

Keystone RV Company (Keystone) is recalling certain 2018 Keystone Passport, Summerland and Hideout, Dutchmen Aspen Trail and Coleman, and Crossroads Zinger recreational trailers. These vehicles are equipped with Norcold N306 mini refrigerators that may have a loose or missing propane gas valve test port screw.

 

Remedy

Keystone will notify owners, and dealers will install and tighten the gas valve port screw, as necessary, free of charge. The recall began on April 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 18-315.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Keystone RV Company
SAFETY ADVISORY # 18-315

4/16/2018

Norcold N306 Gas Valve

Keystone RV Company is conducting a voluntary RECALL notification campaign in accordance with the National Traffic and Motor Vehicle Safety Act. It has been decided that the vehicles in the recall population have a Norcold N306 refrigerator (mini refrigerator) with a gas valve test port screw that may be loose or missing. As a result, when using the Norcold mini refrigerator on “Gas” mode if the test port screw is loose or missing propane gas can leak from the gas valve. If propane gas leaks during use it can be ignited, leading to an increased risk of personal injury and/or property damage.

Year	Make	Brand	Model	Serial Number Range
2018	Keystone	Hideout	175LHS, 177LHS, 178LHS, 185LHS	JW248996 – JW250803
2018	Keystone	Passport	173RBRV	JW414140 – JW414227
2018	Keystone	Summerland	1750RD, 1800BH, 1700FQ, 1850FL	JW153558 – JW155322
2018	Dutchmen	Aspen Trail	1600RB, 1700BH, 1800RB, 1750RD	JH922060 – JH923527
2018	Dutchmen	Coleman	18FQ, 17RD, 17FQ, 16FB	JH935273 – JH939219
2018	Crossroads	Zinger	18SS, 18RB, 18BH, 18RD	JS372065 – JS372364

 

 

Parts Required (Only Required If Refrigerator Does Not Pass Inspection):      

1 – KRV # 478277 – Gas Valve – N306RM8 – 635690 – Norcold

This Safety Advisory requires Photographs

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.   

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

REPAIR INSTRUCTIONS FROM NORCOLD FOLLOW

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IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN»

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2018 Keystone Hideout, Passport, Summerland Travel Trailers, 2018 Dutchmen Aspen Trail, Coleman Travel Trailers, and 2018 Crossroads Zinger Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided It has been decided that the vehicles in the recall population have a Norcold N306 refrigerator (mini refrigerator) with a gas valve test port screw that may be loose or missing. When using the Norcold mini refrigerator on “Gas” mode if the test port screw is loose or missing propane gas can leak from the gas valve. If propane gas leaks during use it can be ignited, leading to an increased risk of personal injury and/or property damage.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is remove the mounting screws from the front of the mini refrigerator and pull it out of the cabinet about 4 inches to expose the gas valve test port screw. Once the screw is exposed tighten it and reinstall the mini refrigerator. If the test port screw is missing one will need to be installed. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

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6 Affected Products

Vehicles

CROSSROADS	ZINGER	2018
DUTCHMEN	ASPEN TRAIL	2018
DUTCHMEN	COLEMAN	2018
KEYSTONE	HIDEOUT	2018
KEYSTONE	PASSPORT	2018
KEYSTONE	SUMMERLAND	2018

 

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12 Associated Documents

Recall Acknowledgement

RCAK-18V143-1642.pdf 246.154KB

 

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Defect Notice 573 Report

RCLRPT-18V143-2339.pdf 219.932KB

 

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Miscellaneous Document- Dealer Email

RMISC-18V143-7238.pdf 80.368KB

 

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Miscellaneous Document- Letter Posted to Website

RMISC-18V143-4176.pdf 66KB

 

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Owner Notification Letter(Part 577)

RCONL-18V143-4299.pdf 86.885KB

 

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Recall 573 Report-Amendment 1

RCLRPT-18V143-3927.PDF 219.959KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-18V143-2871.pdf 91.174KB

 

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Remedy Instructions and TSB

RCRIT-18V143-8001.pdf 157.867KB

 

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Miscellaneous Document- Tweet Notices

RMISC-18V143-2380.pdf 291.139KB

 

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V143-9182.PDF 211.333KB

 

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V143-6461.PDF 211.44KB

 

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V143-4527.PDF 214.621KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V143&docType=RCL

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