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May 5, 2020 NHTSA CAMPAIGN NUMBER: 20V252000
Rear Emergency Exit Window Label/FMVSS 217
Small lettering may be difficult for occupants to read, delaying the reaction time to open the exit, increasing the risk of injury.
NHTSA Campaign Number: 20V252
Manufacturer Daimler Trucks
North America LLC
Components EQUIPMENT, STRUCTURE
Potential Number of Units Affected 7,979
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2010-2020 Thomas Built Buses Saf-T-Liner HDX school buses. The lettering on the instruction label for the rear emergency exit window may be too small. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
DTNA will notify owners and mail a new label to attach to the exit window by first class mail, free of charge. DTNA issued owners an interim notification on June 17, 2020. The recall began September 10, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-849.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
June 2020
FL849A
Interim Recall Notice
NHTSA #20V-252
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB Emergency Push-out Window Labels
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Saf-T-Liner HDX school buses with certain rear emergency exit windows manufactured April 20, 2009, through December 10, 2018.
The lettering on instruction labels for certain rear emergency exit windows measures less than the required 1 centimeter, per the requirements of FMVSS 217.5.5.3(b), Bus Emergency Exits and Window Retention and Release/Emergency Exit Identification. Non-compliance with FMVSS 217 may delay the reaction time for certain people to open the exit, increasing the risk of injury in the event of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. The new labels for the exit windows are being printed.
The second notice will include the new label(s) for your bus(es) with instructions for application.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have any questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a. m to 4:00 p. m, Monday through Friday. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC
September 2020
FL849A
NHTSA #20V-252
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB Emergency Push-out Window Labels
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Saf-T-Liner HDX school buses with certain rear emergency exit windows manufactured April 20, 2009, through December 10, 2018.
The lettering on instruction labels for certain rear emergency exit windows measures less than 1 centimeter, as required per FMVSS 217.5.5.3(b), Bus Emergency Exits and Window Retention and Release/Emergency Exit Identification. Noncompliance with FMVSS 217 may delay the reaction time for certain people to open the exit, increasing the risk of injury in the event of a crash.
This is the second notice which includes the new, corrected label(s) for your bus(es) with instructions for application.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have any questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a. m to 4:00 p. m, Monday through Friday. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC
September 2020
FL849A
NHTSA #20V-252
Application Instructions Emergency Push-out Window Labels
Label Part Numbers
- U.S. Label TBB 185947
- Canadian Label TBB 226657
Instructions
- Park the vehicle on a level surface. Shut down the engine, place the bus in park, and set the parking brake.
- Locate the rear emergency push-out window. The label will be applied inside the bus on the glass, near the inside handle.
- Clean a 10-inch x 10-inch area on the glass, near the inside handle. See Figure 1 below for label location (U.S. label used for illustration purposes).
- Apply enclosed label to the window.
- Use a squeegee to remove any air bubbles.
- Return the bus to service.
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-849
Date of Submission: May 5, 2020
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: ⃝ Safety Defect X Non-Compliance
Vehicle Information
Model Yr. Start: 2010 Model Yr. End: 2020
Make: Thomas Built Buses
Model: Saf-T-Liner HDX
Production Dates: Begin: 04/20/2009
End: 12/10/2018
Descriptive Information:
On the affected Saf-T-Liner HDX School Buses with a specific rear emergency exit window.
Number potentially involved: 7,979 Estimated percentage involved with defect: 100%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On the affected school buses, letters on the instruction label for the rear emergency exit window measure less than the required 1cm. As per the requirements of FMVSS 217 5.5.3(b), these instructions shall be in letters at least 1 centimeter high.
If a noncompliance, provide the applicable FMVSS:
FMVSS 217
Describe the safety risk: A non-compliance with FMVSS 217 Bus emergency exits and window retention and release may delay the reaction time for certain people to open the exit.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: End of March 2020, DTNA received a notification from NHTSA about a potential non-compliant emergency exit window label. Beginning of April 2020, TBB opened an investigation to determine the root cause and identify potential field exposure. End of April 2020, DTNA completed a review of warranty and field reports, and no reports or complaints were identified, however, DTNA was able to confirm there was a population of vehicles that may contain the issue. April 30, 2020, DTNA decided to conduct a voluntary non-compliance recall on certain school buses built with incorrect emergency exit window labels.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Customers will be mailed a new label to attach to the exit window. Copies of the reimbursement plan will be submitted as a supplemental report when available. Customer notification will be done by first class mail using Daimler Trucks North America records to determine the customers affected.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 07/03/2020
Planned Dealer Notification End Date: 07/03/2020
Planned Owner Notification Begin Date: 07/03/2020
Planned Owner Notification End Date: 07/03/2020
Manufacture’s identification code for this recall (if applicable): FL-849
DTNA Representative;
Andy Jones
Manager
Compliance and Regulatory Affairs
***********************************
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks North America LLC
REF #:
ICI20-017
Effective:
06/11/2020
Release:
06/11/2020
SUBJECT:
TBB FL849 – Interim Recall Notice
This letter is to inform you that an interim recall notice is being sent to affected customers for recall FL849 ~ TBB Emergency Push-out Window Labels. The interim notices will be mailed approximately 06/17/2020. A copy follows for your reference.
This notice is for your information only. There is no action for customers or dealers to take. If customers inquire, please refer them to the interim notice.
If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC Link on DTNAConnect.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect
Daimler Trucks
North America LLC
June 2020
FL849A
Interim Recall Notice
NHTSA #20V-252
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: TBB Emergency Push-out Window Labels
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a
defect which relates to motor vehicle safety exists on specific Saf-T-Liner HDX school buses with certain rear emergency
exit windows manufactured April 20, 2009, through December 10, 2018.
The lettering on instruction labels for certain rear emergency exit windows measures less than the required 1 centimeter,
per the requirements of FMVSS 217.5.5.3(b), Bus Emergency Exits and Window Retention and Release/Emergency Exit
Identification. Non-compliance with FMVSS 217 may delay the reaction time for certain people to open the exit, increasing
the risk of injury in the event of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to
correct the issue noted above. The new labels for the exit windows are being printed.
The second notice will include the new label(s) for your bus(es) with instructions for application.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to
this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have any questions about this recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a. m to 4:00 p. m, Monday through Friday. If you are not able to have the defect remedied without charge and within
a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at
(888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260
336.889.4871 Phone
Daimler Trucks
North America LLC
June 2020
FL849A
Interim Recall Notice
Transport Canada # 2020-196
Subject: TBB Emergency Push-out Window Labels
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Thomas Built Buses, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Saf-T-Liner HDX school buses with certain rear emergency exit windows manufactured April 20, 2009, through December 10, 2018.
The lettering on instruction labels for certain rear emergency exit windows measures less than the required
1 centimeter, per the requirements of CMVSS 217, Bus Window Retention, Release and Emergency Exits Identification. Non-compliance with CMVSS 217 may delay the reaction time for certain people to open the exit, increasing the risk of injury in the event of a crash.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. The new labels for the exit windows are being printed.
The second notice will include the new label(s) for your bus(es) with instructions for application.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have questions about this recall, you may wish to contact Transport Canada – Motor Vehicle Safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call
(800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260
336.889.4871 Phone
Daimler Trucks
North America LLC
Juin 2020
FL849A
Avis de rappel intermédiaire
Transport Canada no 2020-196
Objet : Étiquettes pour fenêtres de secours TBB
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous informer que votre véhicule est susceptible d’être non conforme aux exigences du Règlement sur la sécurité des véhicules automobiles et que la non-conformité pourrait porter atteinte à la sécurité humaine.
Au nom de sa filiale à part entière Thomas Built Buses, Inc., Daimler Trucks North America LLC a déterminé qu’une défectuosité liée à la sécurité des véhicules à moteur existe sur certains autobus scolaires Saf-T-Liner HDX équipés de certaines fenêtres de secours arrière construits entre le 20 avril 2009 et le 10 décembre 2018.
La taille du lettrage des étiquettes d’instruction de certaines fenêtres d’urgence arrière est inférieure au centimètre exigé conformément au règlement NSVAC 217, Fixation et ouverture des fenêtres d’autobus et issues de secours. La non-conformité au règlement NSVAC 217 peut retarder le temps d’action de certaines personnes à ouvrir l’issue de secours, ce qui augmenterait le risque de blessure en cas d’accident.
Ceci est le premier de deux avis que vous recevrez à ce sujet. Le but de cette lettre est de vous informer d’un rappel à venir pour corriger le problème mentionné ci-dessus. Les nouvelles étiquettes pour fenêtres de secours sont en impression.
Le deuxième avis inclura les nouvelles étiquettes pour votre ou vos autobus, ainsi que les instructions d’installation
Si vous n’êtes pas le propriétaire du ou des véhicules dont les numéros d’identification apparaissent sur l’avis de rappel, veuillez retourner l’avis au Service des campagnes de garanties avec tous les renseignements dont vous disposez qui pourraient nous aider à identifier le propriétaire actuel. Le loueur est également tenu par la loi fédérale de faire parvenir cet avis au locataire dans les 10 jours. Si vous êtes un fabricant secondaire, la loi fédérale exige que vous fassiez suivre cet avis à vos distributeurs et détaillants dans les cinq ouvrables.
Si vous avez des questions sur cet avis de rappel, veuillez communiquer avec le Service des campagnes de garantie au 1-800-547-0712 de 7 h à 16 h, heure du Pacifique, du lundi au vendredi ou par courriel à DTNA.Warranty.Campaigns@Daimler.com. Pour toute autre question, vous pouvez communiquer avec le centre d’assistance à la clientèle en composant le 1-800-385-4357. Si vous avez des questions à propos de ce rappel, vous pouvez contacter Transports Canada – Direction de la sécurité routière, au 80 rue Noël, Gatineau, Québec J8Z 0A1, ou appeler le 1-800-333-0510.
Nous sommes désolés pour tout inconvénient pouvant résulter de cette activité, mais nous sommes certains que vous comprenez notre intérêt dans la sécurité des véhicules motorisés.
SERVICE DES CAMPAGNES DE GARANTIE
Pièce jointe
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260, États-Unis
Téléphone : (336) 889-4871
********************************************************************
Daimler Trucks
North America LLC
Septembre 2020
FL849A
Transports Canada nº 2020-196
Objet : Étiquettes pour fenêtres de secours TBB
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous informer que votre véhicule est susceptible d’être non conforme aux exigences du Règlement sur la sécurité des véhicules automobiles et que la non-conformité pourrait porter atteinte à la sécurité humaine.
Au nom de sa filiale à part entière Thomas Built Buses, Inc., Daimler Trucks North America LLC a déterminé qu’une défectuosité liée à la sécurité des véhicules à moteur existe sur certains autobus scolaires Saf-T-Liner HDX équipés de certaines fenêtres de secours arrière construits entre le 20 avril 2009 et le 10 décembre 2018.
Les inscriptions sur les étiquettes d’instructions de certaines fenêtres de sortie de secours arrière mesurent moins de 1 centimètre de hauteur, contrairement aux exigences du paragraphe 217 du règlement NSVAC – Identification, fixation et ouverture des fenêtres d’autobus et issues de secours. La non-conformité au paragraphe 217 du règlement NSVAC peut retarder le temps d’action de certaines personnes à ouvrir l’issue de secours, ce qui augmenterait le risque de blessure en cas d’accident.
Ceci est le deuxième avis sur le sujet et il comprend la ou les nouvelles étiquettes corrigées pour votre/vos autobus avec des instructions sur comment les installer.
Si vous n’êtes pas le propriétaire du ou des véhicules dont les numéros d’identification apparaissent sur l’avis de rappel, veuillez retourner l’avis au Service des campagnes de garanties avec tous les renseignements dont vous disposez qui pourraient nous aider à identifier le propriétaire actuel. Le loueur est également tenu par la loi fédérale de faire parvenir cet avis au locataire dans les 10 jours. Si vous êtes un fabricant secondaire, la loi fédérale exige que vous fassiez suivre cet avis à vos distributeurs et détaillants dans les cinq ouvrables.
Si vous avez des questions sur cet avis de rappel, veuillez communiquer avec le Service des campagnes de garantie au 1-800-547-0712 de 7 h à 16 h, heure du Pacifique, du lundi au vendredi ou par courriel à DTNA.Warranty.Campaigns@Daimler.com. Pour toute autre question, vous pouvez communiquer avec le centre d’assistance à la clientèle en composant le 1-800-385-4357. Si vous avez des questions à propos de ce rappel, vous pouvez contacter Transports Canada – Direction de la sécurité routière, au 80 rue Noël, Gatineau, Québec J8Z 0A1, ou appeler le 1-800-333-0510.
Nous sommes désolés pour tout inconvénient pouvant résulter de cette activité, mais nous sommes certains que vous comprenez notre intérêt dans la sécurité des véhicules motorisés.
SERVICE DES CAMPAGNES DE GARANTIE
Pièce jointe
Daimler Trucks North America LLC
Thomas Built Buses, Inc.
1408 Courtesy Road
High Point, NC 27260, États-Unis
Téléphone : (336) 889-4871
Daimler Trucks
North America LLC
Septembre 2020
FL849A
Transports Canada nº 2020-196
Instructions d’installation
Étiquettes pour fenêtre de sortie de secours escamotable
Numéro de pièce des étiquettes
• Étiquette pour les États-Unis TBB 185947
• Étiquette pour le Canada TBB 226657
Instructions
13. Stationnez le véhicule sur une surface de niveau. Arrêtez le moteur, placez le sélecteur de vitesse de l’autobus en position stationnement, puis serrez le frein de stationnement.
14. Localisez la fenêtre de sortie de secours escamotable. L’étiquette doit être apposée sur la vitre à l’intérieur de l’autobus, près de la poignée intérieure.
15. Nettoyez une zone de 25 x 25 cm (10 x 10 pouces) sur la vitre, près de la poignée intérieure. Reportez-vous à la Figure 1 ci-dessous pour comprendre où placer l’étiquette (étiquette pour les États-Unis utilisée aux fins de l’illustration).
16. Collez l’étiquette ci-jointe sur la vitre.
17. Utilisez une raclette pour éliminer les bulles d’air.
18. Remettez l’autobus en service.
Figure 1 : Zone de la fenêtre avec une nouvelle étiquette apposée
Fenêtre de sortie de secours arrière
Nouvelle étiquette
11 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| THOMAS BUILT BUSES | SAF-T-LINER HDX | 2010-2020 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc)
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Recall 573 Report- Amendment 1
RCLRPT-20V252-3035.PDF 213.492KB
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Miscellaneous Document- Defect Information Report
RMISC-20V252-4389.pdf 709.203KB
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Interim Owner Notification Letter(Part 577)
RIONL-20V252-0290.pdf 49.243KB
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Non-Compliance Notice 573 Report
RCLRPT-20V252-6549.PDF 213.448KB
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Recall Acknowledgement
RCAK-20V252-5018.pdf 245.359KB
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Miscellaneous Document- 573 Defect Information Report
RMISC-20V252-5121.pdf 634.631KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V252-9659.PDF 211.158KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V252-9876.pdf 145.861KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V252-0988.pdf 73.605KB
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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