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May 18, 2020 NHTSA CAMPAIGN NUMBER: 20V281000
Undersized Ground Wire May Cause Engine Stall
An engine stall may increase the risk of a crash.
NHTSA Campaign Number: 20V281
Manufacturer Daimler Trucks North America LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 2,987
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star
4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Remedy
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-852.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
Recall Campaign
October 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
SECOND REVISED NOTICE
Subject: Western Star
Ground Circuit Splice Pack
Models Affected: Specific Model Year 2019-2021 Western Star 4700 and 5700 model vehicles manufactured October 24, 2018, through May 6, 2020.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
SECOND REVISION For clarity, additional steps have been added to the work instructions. Please print and use the second revised bulletin for all work under FL852 from this point forward. REVISION: SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL) has been added to the Labor Table. Claim this SRT in addition to 996-R094A or 996-F94B.
On certain vehicles, a particular wire in the ground harness may be undersized, resulting in a melted connector or corrosion in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart, which may increase the risk of a crash.
The ground circuit splice pack, located in the engine compartment near the frame rail on the driverโs side, will be replaced.
There are approximately 3,827 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL852, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL852
Campaign Number | Part Description | Part Number | Qty. |
FL852A | HARN-GND_PWRTN,ENG,OL,STD | AFL A66 13193 000SO | 1 ea |
FL852B | HARN-GND_PWRTN,ENG,OL,STD | AFL A66 13193 002SO | 1 ea |
FL852AB | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
REVISION: SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL, AS REQUIRED FOR HARNESS ACCESS PER WORK INSTRUCTIONS) has been added to the Labor Table. Claim this SRT in addition to 996-R094A or 996-R094B.
Table 2 – Labor Allowance
Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
FL852A | Install ground circuit splice pack harness | 1.4 | 996-R094A | 12-Repair Recall/Campaign |
FL852B | Install ground circuit splice pack harness | 1.5 | 996-R094B | 12-Repair Recall/Campaign |
FL852AB | Remove and install quarter fender/ splash shield | 0.6 | 996-R094C | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (FL852-A or FL852-B).
- In the Primary Failed Part Number field, enter 25-FL852-000.
- In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours. SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL), has been added to the Labor Table. Claim this SRT in addition to 996-R094A or 996-R094B.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customerโs paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the ownerโs vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: Western Star
Ground Circuit Splice Pack
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Year 2019-2021 Western Star
4700 and 5700 model vehicles manufactured October 24, 2018, through May 6, 2020.
On certain vehicles, a particular wire in the ground harness may be undersized, resulting in a melted connector or corrosion in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart, which may increase the risk of a crash.
The ground circuit splice pack, located in the engine compartment near the frame rail on the driverโs side, will be replaced. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select โContact,โ scroll down to โFind a Dealer,โ and select the appropriate brand. The Recall will take approximately one and one half hours and will be performed at no charge to you. You may also confirm your vehicleโs involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com: 48518/VinLookup/vin-module/getVinLookupPage
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks
North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: Western Star
Ground Circuit Splice Pack
Models Affected: Specific Model Year 2019-2021 Western Star 4700 and 5700 model vehicles manufactured October 24, 2018, through May 6, 2020.
Install Ground Circuit Splice Pack Harness
FL852A and FL852B
SECOND REVISION For clarity, additional steps have been added to the work instructions. Please print and use the second revised bulletin for all work under FL852 from this point forward.
- Check the base label (Form WAR259) for a completion sticker for FL852 (Form WAR 260) indicating this work has been done. The base label is usually located on the passenger-side door about 12 inches (30cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.
- Park the vehicle on a level surface, shut down the engine, and apply the parking brakes. Chock the tires.
- Remove the negative battery cable.
- Remove the bulkhead connector ENG_H_DASH_BHA_4A from the frontwall. See Fig. 1.
- Remove the connector back shell cover. Using the tool DKIOCHA17002-12, remove the connector secondary terminal lock. See Fig. 2.
- Using the terminal extraction tool DKIOCHA17002-2, unwrap the harness about six inches in order to locate and extract the wire “GNDE” from pin 16, and leave it loose for now. See Fig. 3.
- Disconnect the frontwall ground bullet connector GND_PWRTN_ENG_O_FW_GNDE_1A, which is located on the frontwall near the bulkhead connector.
- Cut the connector wire near the connector, on the side coming from the engine harness A66-13193-000.. See Fig. 4
NOTE: The connector that is routed to the Mega Ground Junction Block (MGJB) must remain intact.
- Apply shrink tube to the blunt cut wire and secure it into the harness.
- Remove the cab mounted quarter fenders/splash shields as needed to access the harness routing and splice pack. Refer to Section 88.01, Subject 100 of the Western Star
Workshop Manual for instructions. Locate the GND splice pack GND_PWRTRN_ENG_O_SP_GNDE_1A which will be along the harness (A66-13193-000) and near the L/H frame rail. See Fig. 5.
NOTE: Some vehicles may have multiple splice packs so the correct splice pack must be verified.
- To verify the correct splice pack, GND_PWRTRN_ENG_O_SP_GNDE_1A is identified, perform a continuity test using the digital volt ohm meter between the wire ENG_H_DASH_BHA_4A pin 16 (previously extracted from the Bulkhead connector) and the terminal pins within the splice pack.
IMPORTANT: The splice pack cover must be removed for this test and all the terminals must be tested individually. See Fig. 6.
- Using the tool DKIOCHA17002-1, remove the connector cover (green) from the black termnial plug housing, and then remove the secondary termnial lock. See Fig. 7
- Locate the wire to cavity A, and the wire found to have the continuity with the wire previously extracted from the bulkhead connector ENG_H_DASH_BHA_4A pin 16.
- Blunt cut both wires near the terminals. Apply shrink tube to the blunt cut wires and secure them into the harness.
- The GNDE wire, which was previously extracted from the bulkhead connector ENG_H_DASH_BHA_4A pin16, can now be blunt cut near terminal. Apply shrink tube to the blunt cut wire and secure into the harness. See Fig. 8
- Remove the Motor Control Module (MCM) 21-pin connector ENG_H_ECU_MCM_1A by releasing the leverlock. Pull the 21-pin connector away from the MCM. See Fig. 9, Fig. 10 and Fig. 11.
- Remove the tie straps and harness wrap to access the terminals wiring, and remove the connector backshell cover.
- Release the secondary terminal lock using the tool DKIOCHA17002-1 by moving the yellow lock away from the terminals until a slight click is heard or felt. See Fig. 12 and Fig. 13
- Using the tool DKOCHA17002-8, extract the four GNDE wires from the connector cavities 5, 6, 8, and 9. See 10 and Fig. 14.
- Blunt cut all the four GNDE wires near the terminals. Apply shrink tube to the blunt cut wires and secure them into the harness. See Fig. 15 and Fig. 16.
- Apply the shrink tube to the blunt cut wire.
- Install the new overlay harness, part number A66-13193-000SO for FL852A or A66-13193-002SO for FL852B. Route the new overlay harness along the existing front wall and engine harness:
21.1 Install the GNDE wire into the pin 16 of the bulkhead connector and then install the back shell and secondary terminal lock. Route the bulkhead connector to frontwall and connect it to the mating connector. Tighten the fastener 4 to 4.8 Nยทm. Reconnect any connectors previously removed for harness routing and access.
21.2 Connect the overlay harness ground bullet connector GND_PWRTN_ENG_O_FW_GNDE_1A.
21.3 Extract the two GNDE wires from the splice pack in the new overlay harness and route the harness to the vehicle splice pack GND_PWRTRN_ENG_O_SP_GNDE_1A. Insert the two GNDE wires into splice pack, one in cavity A and the other into any open cavity. Install the splice pack lock and cover. See 7 and Fig. 17.
21.4 Route the new overlay harness to MCM 21-pin connector, insert the four GNDE wires into the MCM 21-pin connector cavities 5, 6, 8, and 9. Install MCM 21-pin back shell cover. Move the yellow secondary terminal lock to the lock position by moving it toward the terminals. Secure, wrap, and seal the 21-pin connector to the harness with electrical tape. Install the 21-pin connector into the MCM and secure with the lever-lock. See Fig. 18 and Fig. 19.
21.5 Wrap all the exposed wiring with appropriate harness wrap and electrical tape. Route and secure the new overlay harness along the existing harness using tie straps and electrical tape. Check that all connectors and overlay harness connectors are secured.
- For vehicles requiring harness A66-13193-002SO only, locate and remove the ECA 2-pin connector TRANS_CTRL_ENG_O_ECU_ECA_1B on the front wall harness near bulkhead connector ENG_H_DASH_BHA_4A. Remove the terminal lock and extract the GNDE wire from cavity 1 on the front wall side of the connector using the tool DKIOCHA17002-2. Blunt cut the GNDE wire near the terminal. Apply shrink tube to the blunt cut wire and secure into the harness. See Fig. 20.
- For A66-13193-002SO harnesses only, insert the GNDE wire into 2-pin connectorTRANS_CTRL_ENG_O_ECU_ECA_1B cavity 1 and plug into original connector.
- Connect the negative battery cable, start and run the vehicle for one minute to verify the repair. Close the hood and remove the chocks.
- Clean a spot on the base label (Form WAR259). Write the recall number, FL852, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this recall has been completed.
Daimler Trucks
North America LLC
June 2020
FL852AB
NHTSA #20V-281
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star
Ground Circuit Splice Pack
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner
Trucks Division, and wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2019-2021 Western Star
4700 and 5700 vehicles manufactured October 24, 2018, through May 6, 2020.
On certain vehicles, a particular wire in the ground harness may be undersized, resulting in a melted connector or corrosion in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart, which may increase the risk of a crash.
The ground circuit splice pack will be replaced. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand. The Recall will take approximately one and a half hours and will be performed at no charge to you. You may also confirm your vehicleโs involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-852
Date of Submission: May 18, 2020
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect โ Non-Compliance
Vehicle Information
Model Yr. Start: 2020 Model Yr. End: 2021
Make: Western Star
Model: 4700 and 5700
Production Dates: Begin: 10/24/2018
End: 05/06/2020
Descriptive Information:
On the affected Western Star 4700 & 5700 trucks within the production dates noted above
Number potentially involved: 2987 Estimated percentage involved with defect: 12%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On certain Western Star 4700 and 5700 vehicles, a particular wire in the ground harness may be undersized resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk: The high failure rate of an unexpected engine stall with the potential inability to pull over to the side of the road, may increase the risk of a crash.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: Late February 2020, DTNA received two field reports of a melted connector in the ground circuit. March 2020, DTNA opened an investigation to determine the root cause and identify potential field exposure. April 2020, DTNA completed a review of warranty and field reports. The review revealed other reports of engine shutdowns from a melted ground connection. May 12, 2020, DTNA decided to initiate a voluntary safety recall on the affected population of Western Star trucks based on the high failure rate and little/no detection of engine stall with no ability to restart.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement.
Subject vehicles will receive a new ground harness. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications.:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 07/16/2020
Planned Dealer Notification End Date: 07/16/2020
Planned Owner Notification Begin Date: 07/16/2020
Planned Owner Notification End Date: 07/16/2020
Manufactureโs identification code for this recall (if applicable): FL-852
DTNA Representative;
Andy Jones
Manager
Compliance and Regulatory Affairs
***************************************************
Objet : Bornier de raccordement du circuit de
mise ร la masse Western Star
Modรจles concernรฉs : certains vรฉhicules Western Star 4700 et
5700 des annรฉes modรจles 2019 ร 2021 construits entre le 24 octobre
2018 et le 6 mai 2020.
Renseignements gรฉnรฉraux
Au nom de sa filiale en propriรฉtรฉ exclusive Western Star Truck Sales Inc., Daimler Trucks
North America LLC
(DTNA) a dรฉterminรฉ quโune dรฉfectuositรฉ reliรฉe ร la sรฉcuritรฉ du vรฉhicule moteur existe pour les vรฉhicules
mentionnรฉs ci-dessus.
Sur certains vรฉhicules, un fil รฉlectrique du faisceau de cรขblage de mise ร la masse pourrait รชtre de dimension
suffisante. Par consรฉquent, il pourrait y avoir de la corrosion dans le faisceau de cรขblage du circuit de mise ร la
masse ou un connecteur pourrait fondre. Dans certains cas, si le connecteur est endommagรฉ, le moteur
pourrait caler et ne jamais pouvoir redรฉmarrer, ce qui augmenterait le risque de collision.
Le bornier de raccordement du circuit de mise ร la masse, logรฉ dans le compartiment moteur prรจs du longeron
de cadre de chรขssis du cรดtรฉ conducteur, sera remplacรฉ. Les rรฉparations seront effectuรฉes par les centres de
rรฉparation et dโentretien Daimler Trucks North America autorisรฉs.
RรVISION : SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL, AS REQUIRED
FOR HARNESS ACCESS PER WORK INSTRUCTIONS) a รฉtรฉ ajoutรฉe au tableau de la main dโoeuvre. Faites
une demande de remboursement de SRT sรฉparรฉe de celle pour 996-R094A or 996-F94B.
Cette campagne couvre environ 3 827 vรฉhicules.
Rรฉparations supplรฉmentaires
Les concessionnaires doivent terminer toutes les campagnes de rappel et dโintervention de service en cours
avant la vente ou la livraison dโun vรฉhicule. Les concessionnaires seront responsables de tout dommage
progressif rรฉsultant de leur nรฉgligence dans lโexรฉcution des campagnes avant la vente ou la livraison dโun
vรฉhicule.
Les propriรฉtaires pourraient รชtre responsables de tout dommage progressif rรฉsultant de leur nรฉgligence dans
lโexรฉcution des campagnes dans un dรฉlai raisonnable aprรจs rรฉception de lโavis.
Instructions pour le travail ร effectuer
Consultez les instructions de travail ci-jointes. Avant dโentreprendre la campagne, vรฉrifiez si le vรฉhicule est muni
dโun autocollant de parachรจvement (formulaire WAR260).
Piรจces de remplacement
Les piรจces de remplacement sont maintenant disponibles et peuvent รชtre commandรฉes par numรฉro(s) de
piรจces(s), figurant dans la liste ci-dessous, de votre Centre de distribution de piรจces impliquรฉ.
Si nos dossiers indiquent que votre รฉtablissement concessionnaire a commandรฉ un ou des vรฉhicules ciblรฉs par
la campagne numรฉro FL852, une liste des clients et des numรฉros dโidentification de vรฉhicules seront
disponibles sur DTNAConnect. Veuillez consulter cette liste lors de la commande des piรจces pour ce rappel.
tableau 1 – Piรจces de remplacement pour la campagne FL852
Numรฉro de
campagne Description de la piรจce Numรฉro de piรจce Qtรฉ.
FL852A HARN-GND_PWRTN,ENG,OL,STD AFL A66 13193 000SO 1 chacune
FL852B HARN-GND_PWRTN,ENG,OL,STD AFL A66 13193 002SO 1 chacune
Daimler Trucks
North America LLC Recall Campaign
Juin 2020
FL852AB
NHTSA nยบ 20V-281
Transports Canada nยบ 2020-217
AVIS RรVISร
Page 1
Numรฉro de
campagne Description de la piรจce Numรฉro de piรจce Qtรฉ.
FL852AB BLANK COMPLETION STICKER WAR260 1 chacune
Table 1
Piรจces retirรฉes
Concessionnaires du Canada et des รtats-Unis, veuillez suivre les instructions de suivi dโexpรฉdition des piรจces
dรฉfectueuses sous garantie pour le traitement de toutes les piรจces retirรฉes. Distributeurs ร lโexportation, sauf
avis contraire, veuillez dรฉtruire les piรจces retirรฉes.
Allocation forfaitaire de main-dโoeuvre
RรVISION : SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL, AS REQUIRED
FOR HARNESS ACCESS PER WORK INSTRUCTIONS) a รฉtรฉ ajoutรฉe au tableau de la main dโoeuvre. Faites
une demande de remboursement de SRT sรฉparรฉe de celle pour 996-R094A or 996-F94B.
tableau 2 – Allocation forfaitaire de main-dโoeuvre
Numรฉro de
campagne Procรฉdure Temps allouรฉ
(heures) Code SRT Action corrective
FL852A
Installation du bornier de raccordement du
circuit de mise ร la masse
1,4 996-R094A
12 – Campagne/rappel
volontaire de rรฉparation
FL852B
Installation du bornier de raccordement du
circuit de mise ร la masse
1,5 996-R094B
12 – Campagne/rappel
volontaire de rรฉparation
FL852AB
Dรฉpose et remise en place des quarts dโaile /
protections anti-รฉclaboussures
0,6 996-R094C
12 – Campagne/rappel
volontaire de rรฉparation
Table 2
IMPORTANT : Une fois le rappel terminรฉ, trouvez lโรฉtiquette de parachรจvement de base ร lโemplacement appropriรฉ
sur le vรฉhicule, puis collez lโautocollant rouge de parachรจvement fourni dans la trousse de rappel (formulaire
WAR260). Si le vรฉhicule nโa pas dโรฉtiquette de parachรจvement de base, nettoyez un emplacement appropriรฉ
sur le vรฉhicule, puis collez-y dโabord lโรฉtiquette de parachรจvement de base (formulaire WAR259). Si une
trousse de rappel nโest pas requise ou si aucun autocollant de parachรจvement ne se trouve pas dans la
trousse, inscrivez le numรฉro de rappel sur un autocollant vierge, puis collez-le sur lโรฉtiquette de parachรจvement
de base.
Demandes de remboursement
Vous serez remboursรฉ pour vos piรจces, votre main-dโoeuvre et la manutention (prix au dรฉbarquement pour les
distributeurs ร lโexportation) en soumettant votre demande de remboursement par lโentremise du systรจme de
garanties dans les 30 jours suivant lโexรฉcution complรจte de cette campagne. Veuillez indiquer les
renseignements suivants dans OWL :
โข Le type de demande est Campagne de rappel.
โข Dans le champ Campagne, saisissez le numรฉro de campagne et le code dโรฉtat pertinent (FL852-A ou
FL852-B).
โข Dans le champ Numรฉro de la principale piรจce dรฉfectueuse, saisissez 25-FL852-000.
โข Dans le champ Piรจces, saisissez le(s) numรฉro(s) de trousse ou de piรจce appropriรฉ(s), comme indiquรฉ
dans le tableau Piรจces de remplacement.
โข Dans le champ Main-dโoeuvre, saisissez dโabord le SRT appropriรฉ parmi ceux qui figurent dans le tableau
Temps de rรฉparation. Une allocation de 0,3 heure sera automatiquement ajoutรฉe sous le code SRT 939-
6010A pour le temps imparti aux tรขches administratives.
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RรVISION : SRT 996-R094C (QUARTER FENDER/SPLASH SHIELD, L/H, REMOVE/INSTALL, AS REQUIRED
FOR HARNESS ACCESS PER WORK INSTRUCTIONS) a รฉtรฉ ajoutรฉe au tableau de la main
dโoeuvre. Faites une demande de remboursement de SRT sรฉparรฉe de celle pour 996-R094A or 996-
F94B.
โข Le code VMRS des composants est F99-999-005 et le code de cause est A1 – Campagne.
โข รtats-Unis et Canada โ Remboursement pour rรฉparations antรฉrieures. Lorsquโun client sโinforme ร
propos du remboursement, veuillez procรฉder comme suit :
โข Acceptez la documentation de la rรฉparation antรฉrieure.
โข Effectuez une vรฉrification sommaire des documents du client pour voir si la rรฉparation est admissible
ร un remboursement. (Reportez-vous ร la section ยซ Copie de la lettre au propriรฉtaire ยป dans
ce bulletin pour obtenir des directives de remboursement.)
โข Soumettez une demande de prรฉapprobation de rappel dans OWL pour un obtenir une dรฉcision.
โข Saisissez le montant approuvรฉ pour votre demande de remboursement dans la section Autres frais.
โข Joignez la documentation ร la requรชte de prรฉapprobation.
โข Si la demande est approuvรฉe, soumettez un justificatif de demande de remboursement pour la prรฉapprobation.
โข Remboursez le montant appropriรฉ au client.
IMPORTANT : Vous devez consulter OWL avant dโeffectuer ce rappel afin de vous assurer que le vรฉhicule est
effectivement concernรฉ et que la campagne nโest pas dรฉjร terminรฉe. Vรฉrifiez รฉgalement si un autocollant de
parachรจvement est prรฉsent avant de commencer le travail.
Les concessionnaires du Canada et des รtats-Unis peuvent contacter le Service des campagnes de garanties
sur le site DTNAConnect.com/WSC pour toute question ou demande dโinformation complรฉmentaire.
Distributeurs ร lโexportation, soumettez une demande en ligne ou contactez le directeur du service aprรจs-vente
de votre concessionnaire international.
Concessionnaires du Canada et des รtats-Unis : Pour retourner les stocks de trousses en surplus associรฉs ร
cette campagne, les concessionnaires amรฉricains doivent soumettre une autorisation de retour de piรจce (PAR)
au PDC de Memphis. Les concessionnaires canadiens doivent soumettre une autorisation de retour de piรจce
(PAR) ร leur centre de distribution de piรจces (PDC). Toutes les trousses doivent รชtre en รฉtat adรฉquat pour la
revente. Les demandes PAR doivent inclure le numรฉro de la facture dโachat originale. Distributeurs ร
lโexportation : Les stocks en trop ne peuvent pas รชtre retournรฉs.
La lettre avisant les propriรฉtaires de vรฉhicules canadiens et amรฉricains est jointe, ร titre de rรฉfรฉrence.
Veuillez prendre note que la National Traffic and Motor Vehicle Safety Act, comme modifiรฉe (Titre 49, Code des
รtats-Unis, chapitre 301), exige que le ou les vรฉhicules du propriรฉtaire soient rรฉparรฉs dans un dรฉlai raisonnable
aprรจs que les piรจces sont mises ร votre disposition. Le rรจglement stipule que le fait de ne pas rรฉparer un
vรฉhicule dans les 60 jours suivant lโoffre de rรฉparation constitue une preuve prima facies de dรฉlai non
raisonnable. Toutefois, des circonstances particuliรจres peuvent raccourcir la pรฉriode de 60 jours. Le fait de
nรฉgliger de rรฉparer un vรฉhicule dans un dรฉlai raisonnable peut entraรฎner lโobligation de (a) remplacer sans frais
le vรฉhicule par un autre vรฉhicule identique ou raisonnablement รฉquivalent, ou (b) rembourser la totalitรฉ du prix
dโachat, moins une allocation de dรฉprรฉciation raisonnable. Le rรจglement interdit รฉgalement aux
concessionnaires de revendre un vรฉhicule sans y avoir effectuรฉ toutes les rรฉparations de rappel en instance.
Tout loueur est รฉgalement tenu dโenvoyer une copie de lโavis de rappel ร ses locataires dans les dix (10) jours.
Tout fabricant secondaire doit faire suivre cet avis ร ses distributeurs et points de vente au dรฉtail dans les cinq
jours ouvrables.
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Copie de lโavis aux propriรฉtaires
Objet : Bornier de raccordement du circuit de
mise ร la masse Western Star
Avis destinรฉ ร nos clients amรฉricains : Le prรฉsent avis vous a รฉtรฉ envoyรฉ conformรฉment aux exigences de
la National Traffic and Motor Vehicle Safety Act. Avis destinรฉ ร nos clients canadiens : Le prรฉsent avis vous
est envoyรฉ conformรฉment aux exigences de la Loi sur la sรฉcuritรฉ automobile. La prรฉsente a pour but de vous
informer que votre vรฉhicule est susceptible dโavoir un dรฉfaut qui pourrait porter atteinte ร la sรฉcuritรฉ humaine.
Au nom de sa filiale en propriรฉtรฉ exclusive Western Star Trucks Sales Inc., Daimler Trucks
North America LLC
(DTNA), a dรฉterminรฉ quโune dรฉfectuositรฉ liรฉe ร la sรฉcuritรฉ des vรฉhicules ร moteur existe sur certains vรฉhicules
Western Star 4700 et 5700 des annรฉes modรจles 2019 ร 2021 construits entre le 24 octobre 2018 et le 6 mai
2020.
Sur certains vรฉhicules, un fil รฉlectrique du faisceau de cรขblage de mise ร la masse pourrait รชtre de dimension
suffisante. Par consรฉquent, il pourrait y avoir de la corrosion dans le faisceau de cรขblage du circuit de mise ร la
masse ou un connecteur pourrait fondre. Dans certains cas, si le connecteur est endommagรฉ, le moteur
pourrait caler et ne jamais pouvoir redรฉmarrer, ce qui augmenterait le risque de collision.
Le bornier de raccordement du circuit de mise ร la masse, logรฉ dans le compartiment moteur prรจs du longeron
de cadre de chรขssis du cรดtรฉ conducteur, sera remplacรฉ. Les rรฉparations seront effectuรฉes par les centres de
rรฉparation et dโentretien Daimler Trucks North America autorisรฉs.
Veuillez contacter un concessionnaire autorisรฉ de Daimler Trucks North America afin de prendre les
dispositions nรฉcessaires pour effectuer le rappel et pour vous assurer que les piรจces sont disponibles chez
votre concessionnaire. Pour trouver un concessionnaire autorisรฉ, effectuez une recherche en ligne sur le site
Web www.Daimler-TrucksNorthAmerica.com. ร lโonglet ยซ Menu ยป, sรฉlectionnez ยซ Contact ยป, faites dรฉfiler les
options vers le bas jusquโร ยซ Find a Dealer ยป (Rechercher un concessionnaire), puis sรฉlectionnez la marque
appropriรฉe. Le rappel volontaire prend environ une heure et demie et sera effectuรฉ sans aucuns frais pour
vous. Vous pouvez confirmer que votre vรฉhicule est concernรฉ par cet avis de rappel grรขce ร lโadresse URL
suivante: https://dtna-dlrinfo.prd.freightliner.com: 48518/ VinLookup/vin-module/getVinLookupPage
Vous pourriez รชtre responsable de tout dommage progressif rรฉsultant de votre nรฉgligence dans lโexรฉcution du
rappel dans un dรฉlai raisonnable aprรจs rรฉception de lโavis.
Si vous nโรชtes pas le propriรฉtaire du ou des vรฉhicules dont les numรฉros dโidentification apparaissent sur lโavis
de rappel, veuillez retourner lโavis au Service des campagnes de garanties avec tous les renseignements dont
vous disposez qui pourraient nous aider ร identifier le propriรฉtaire actuel. Le loueur est รฉgalement tenu par la
loi fรฉdรฉrale de faire parvenir cet avis au locataire dans les 10 jours. Si vous รชtes un fabricant secondaire, la loi
fรฉdรฉrale exige que vous fassiez suivre cet avis ร vos distributeurs et dรฉtaillants dans les cinq jours ouvrables.
Si vous avez payรฉ les rรฉparations liรฉes au problรจme traitรฉ dans ce rappel avant de recevoir cet avis, vous
pourriez รชtre admissible ร un remboursement. Veuillez consulter le verso de cet avis pour obtenir des dรฉtails.
Si vous avez des questions sur cet avis de rappel, veuillez communiquer avec le Service des campagnes de
garantie au 1-800-547-0712 de 7 h ร 16 h, heure du Pacifique, du lundi au vendredi ou par courriel ร
DTNA.Warranty.Campaigns@Daimler.com. Avis destinรฉ ร nos clients amรฉricains : Sโil est impossible de faire
corriger la dรฉfectuositรฉ gratuitement et dans un dรฉlai raisonnable, vous pourriez porter plainte ร lโadministrateur,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 ou
encore appeler la ligne dโassistance Vehicle Safety au 1-888-327-4236 (TTY : 800-424-9153) ou visiter le site
Web https://www.safercar.gov. Avis destinรฉ ร nos clients canadiens : Si vous dรฉsirez dรฉposer une plainte au
sujet de ce rappel, vous pouvez communiquer avec Transports Canada – Sรฉcuritรฉ routiรจre, au 80 rue Noรซl,
Gatineau, Quรฉbec J8Z 0A1, ou composer le 1-800-333-0510.
Nous sommes dรฉsolรฉs pour tout inconvรฉnient pouvant rรฉsulter de cette activitรฉ, mais nous sommes certains
que vous comprenez notre intรฉrรชt dans la sรฉcuritรฉ des vรฉhicules motorisรฉs.
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Piรจce jointe
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Remboursement au client pour des
rรฉparations effectuรฉes avant le rappel
Si vous avez dรฉjร payรฉ les rรฉparations liรฉes au problรจme traitรฉ dans ce rappel, vous pourriez รชtre admissible ร
un remboursement.
Les demandes de remboursement peuvent inclure les piรจces et la main-dโoeuvre. Le remboursement peut รชtre
limitรฉ au montant que la rรฉparation aurait coรปtรฉ si elle avait รฉtรฉ effectuรฉe par un concessionnaire autorisรฉ
Daimler Trucks North America LLC. Les documents suivants doivent รชtre prรฉsentรฉs ร votre concessionnaire
pour faire une demande de remboursement.
Veuillez fournir les documents originaux ou des copies lisibles de tous les reรงus, factures et bons de rรฉparation,
qui doivent indiquer :
โข Le nom et lโadresse de la personne qui a payรฉ les rรฉparations
โข Le numรฉro dโidentification du vรฉhicule (NIV) qui a รฉtรฉ rรฉparรฉ
โข La nature du problรจme, la rรฉparation effectuรฉe et la date de lโintervention
โข Le nom de la personne qui a rรฉparรฉ le vรฉhicule
โข Le coรปt total rรฉclamรฉ pour les rรฉparations
โข Une preuve de paiement de la rรฉparation (comme le recto et le verso dโun chรจque oblitรฉrรฉ ou un reรงu de
carte de crรฉdit)
Le remboursement sera effectuรฉ par chรจque de votre concessionnaire Daimler Trucks North America LLC.
Veuillez discuter de cette question avec votre concessionnaire autorisรฉ Daimler Trucks North America LLC.
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Instructions pour le travail ร effectuer
Objet : Bornier de raccordement du circuit de
mise ร la masse Western Star
Modรจles concernรฉs : certains vรฉhicules Western Star 4700 et
5700 des annรฉes modรจles 2019 ร 2021 construits entre le 24 octobre
2018 et le 6 mai 2020.
Installation du bornier de raccordement du circuit de mise ร la
masse
FL852A et FL852B
1. Vรฉrifiez lโรฉtiquette de base (Formulaire WAR259) pour voir si elle comporte un autocollant de parachรจvement
pour FL852 (Formulaire WAR260), ce qui indiquerait que le travail a รฉtรฉ effectuรฉ. Lโรฉtiquette de base
est gรฉnรฉralement placรฉe sur la portiรจre du cรดtรฉ passager, ร environ 30cm (12 po) en dessous du loquet de
portiรจre. Si un autocollant de parachรจvement est prรฉsent, aucun travail nโest requis. Si aucun autocollant de
parachรจvement nโest prรฉsent, passez ร lโรฉtape suivante.
2. Garez le vรฉhicule sur une surface uniforme, serrez le frein de stationnement et arrรชtez le moteur. Calez les
roues.
3. Retirez le connecteur du tablier. Reportez-vous ร la figure 1.
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4. Retirez le cache arriรจre du connecteur. ร lโaide de lโoutil DKIOCHA17002-12, retirez le verrou secondaire
de position de la borne du connecteur. Reportez-vous ร la figure 2.
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1
1. Connecteur du tablier
Fig. 1, Connecteur du tablier
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5. ร lโaide de lโoutil dโextraction de borne DKIOCHA17002-2, ouvrez le faisceau de cรขblage sur environ 15 cm
(6 pouces), afin de localiser et dโextraire le fil ยซ GNDE ยป de la broche 16, puis laissez le fil dรฉtachรฉ pour
lโinstant. Reportez-vous ร la figure 3.
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1
2
3
1. Connecteur du tablier
2. Verrou secondaire de position de la borne du
connecteur
3. Outil
Fig. 2, Retrait du connecteur
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6. Dรฉbranchez le connecteur banane de mise ร la masse de la paroi avant
GND_PWRTN_ENG_O_FW_GNDE_1A, situรฉ sur la paroi avant, prรจs du connecteur du tablier.
7. Coupez le fil du connecteur prรจs du connecteur, sur le cรดtรฉ provenant du faisceau de cรขblage du moteur
A66-13193-000. Reportez-vous ร la figure 4.
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1
1. Fil GNDE
Fig. 3, Fil GNDE
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REMARQUE : Le connecteur acheminรฉ vers le Mega Ground Junction Block (MGJB) doit rester intact.
8. Appliquez de la gaine thermorรฉtractable sur le fil coupรฉ, puis fixez ce dernier au faisceau de cรขblage.
9. Retirez les quarts dโaile / protections anti-รฉclaboussures montรฉs sur la cabine, selon les besoins, afin
dโaccรฉder au faisceau de cรขblage et au bornier de raccordement. Reportez-vous ร la Section 88.01, sujet
100 du Manuel dโatelier Western Star pour obtenir des instructions. Localisez le bornier de raccordement de
mise ร la masse GND_PWRTRN_ENG_O_SP_GNDE_1A, situรฉ le long du faisceau de cรขblage (A66-
13193-000), prรจs du longeron du cadre de chรขssis gauche supรฉrieur. Reportez-vous ร la figure 5.
06/12/2020 f547247
Fig. 4, Connecteur banane de mise ร la masse de la
paroi avant
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REMARQUE : Certains vรฉhicules peuvent avoir plusieurs borniers de raccordement. Il convient donc de
sโassurer de vรฉrifier que le bornier de raccordement est correct.
10. Pour vรฉrifier que le bornier de raccordement est correct, identifiez le bornier
GND_PWRTRN_ENG_O_SP_GNDE_1A, puis effectuez un test de continuitรฉ en utilisant un voltmรจtre numรฉrique
entre la broche 16 du fil ENG_H_DASH_BHA_4A (prรฉcรฉdemment extraite du connecteur de la
paroi avant) et les cosses du bornier de raccordement.
IMPORTANT : Pour ce test, le cache du bornier de raccordement doit รชtre retirรฉ et toutes les bornes doivent
รชtre testรฉes individuellement. Reportez-vous ร la figure 6.
11. ร lโaide de lโoutil DKIOCHA17002-1, retirez le cache du bornier de raccordement (vert) du boรฎtier noir des
cosses de cรขble, puis retirez le verrou secondaire de position de la borne du connecteur. Reportez-vous ร
la figure 7.
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1
1. Bornier de raccordement GND
Fig. 5, Bornier de raccordement GND
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06/12/2020 f547259
Fig. 6, Bornier de raccordement avec cache retirรฉ
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12. Localisez le fil dans la cavitรฉ A et le fil ayant prรฉsentรฉ une continuitรฉ avec le fil prรฉcรฉdemment extrait de la
broche 16 du connecteur de tablier ENG_H_DASH_BHA_4A.
13. Coupez de maniรจre franche les deux fils prรจs des bornes. Appliquez de la gaine thermorรฉtractable sur les
fils coupรฉs, puis fixez ces derniers au faisceau de cรขblage.
14. Le fil GNDE, extrait prรฉcรฉdemment de la broche 16 du connecteur de tablier ENG_H_DASH_BHA_4A, peut
maintenant รชtre coupรฉ de maniรจre franche prรจs de la borne. Appliquez de la gaine thermorรฉtractable sur le
fil coupรฉ, puis fixez ce dernier au faisceau de cรขblage. Reportez-vous ร la figure 8.
06/17/2020 f547249
1
2
3
4
1. Outil
2. Boรฎtier noir des cosses de cรขble
3. Capuchon de protection du connecteur
4. Verrou secondaire de position de la borne du
connecteur
Fig. 7, Retrait du bornier de raccordement
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15. Retirez le connecteur ร 21 broches ENG_H_ECU_MCM_1A du module de commande du moteur (MCM) en
relรขchant le levier de verrouillage. Retirez le connecteur ร 21 broches du module MCM. Reportez-vous ร la
figure 9, figure 10 et la figure 11.
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Fig. 8, Fil GNDE
06/16/2020 f546997a
1
1. Prise du connecteur ร 21 broches
Fig. 9, Module de commande du moteur (MCM)
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06/15/2020 f547261
Fig. 10, Connecteur ร 21 broches du module MCM
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AVIS RรVISร
Page 16
16. Retirez les serre-cรขbles en nylon et les rouleaux de faisceaux de cรขblage pour accรฉder au cรขblage des
bornes, puis retirez le cache du raccord arriรจre du connecteur.
17. Dรฉverrouillez le verrou secondaire de position de la borne du connecteur ร lโaide de lโoutil
DKIOCHA17002-1 en รฉloignant le verrou jaune des bornes, jusquโร ce quโun petit clic se fasse entendre ou
sentir. Reportez-vous ร la figure 12 et la figure 13.
06/15/2020 f547260
1
1. Connecteur du module MCM
Fig. 11, Emplacement du connecteur du module MCM
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Page 17
18. ร lโaide de lโoutil DKOCHA17002-8, extrayez les quatre fils GNDE des cavitรฉs de connecteur 5, 6, 8 et 9.
Reportez-vous ร la figure 10 et la figure 14.
06/12/2020 f547251
Fig. 12, Connecteur du module MCM
06/12/2020 f547252
1 2
1. Outil 2. Module MCM
Fig. 13, Dรฉverrouillage du verrou secondaire de
position de la borne du connecteur du module MCM
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Page 18
19. Coupez de maniรจre franche les quatre fils GNDE ร proximitรฉ des bornes. Appliquez de la gaine thermorรฉtractable
sur les fils coupรฉs, puis fixez ces derniers au faisceau de cรขblage. Reportez-vous ร la figure 15 et
la figure 16.
06/15/2020 f547263
Fig. 14, Extraction des fils GNDE
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06/15/2020 f547262
A
A. Fil coupรฉ de maniรจre franche
Fig. 15, Fil coupรฉ de maniรจre franche
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20. Installez le nouveau faisceau de cรขblage de substitution, numรฉro de piรจce A66-13193-000SO pour le rappel
FL852A ou A66-13193-002SO pour le rappel FL852B. Acheminez le nouveau faisceau de cรขblage de substitution
le long des faisceaux de cรขblage existants de la paroi avant de la caisse et du moteur :
20.1 Installez le fil GNDE dans la broche 16 du connecteur du tablier, puis remettez en place le raccord
arriรจre et le verrou secondaire de position de la borne du connecteur. Acheminez le connecteur du
tablier vers la paroi avant de la caisse, raccordez-le au connecteur correspondant. Serrez lโattache ร
une tension de 4 ร 4,8 Nยทm. Rebranchez tous les connecteurs retirรฉs prรฉcรฉdemment pour
lโacheminement et lโaccรจs au faisceau de cรขblage.
20.2 Rebranchez le connecteur banane de mise ร la masse du faisceau de cรขblage de substitution
GND_PWRTN_ENG_O_FW_GNDE_1A.
20.3 Extrayez les deux fils GNDE du bornier de raccordement dans le nouveau faisceau de cรขblage de
substitution, puis acheminez le faisceau de cรขblage jusquโau bornier de raccordement
GND_PWRTRN_ENG_O_SP_GNDE_1A du vรฉhicule. Insรฉrez les deux fils GNDE dans le bornier de
raccordement, lโun dans la cavitรฉ A et lโautre dans une cavitรฉ libre quelconque. Remettez en place le
verrou du bornier de raccordement et le cache. Reportez-vous ร la figure 7 et la figure 17.
06/15/2020 f547264
A
A. Appliquez de la gaine thermorรฉtractable sur le fil
coupรฉ.
Fig. 16, Gaine thermorรฉtractable appliquรฉe
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20.4 Acheminez le nouveau faisceau de cรขblage de substitution jusquโau connecteur ร 21 broches du
module MCM, insรฉrez les quatre fils GNDE dans les cavitรฉs 5, 6, 8 et 9 du connecteur ร 21 broches
du module MCM. Installez le raccord arriรจre du MCM ร 21 broches du module MCM. Dรฉplacez le
verrou secondaire de position de la borne du connecteur jaune en position de verrouillage en le dรฉplaรงant
vers les bornes. Fixez, enveloppez et scellez le connecteur ร 21 broches du faisceau de
cรขblage avec du ruban isolant. Installez le connecteur ร 21 broches dans le module MCM, puis fixezle
avec le levier de verrouillage. Reportez-vous ร la figure 18 et la figure 19.
06/15/2020 f547267
A
F
Fig. 17, Connecteur du bornier de raccordement
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Page 22
06/15/2020 f547265
Fig. 18, Connecteur ร 21 broches du module MCM avec
des bornes neuves
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Page 23
20.5 Enveloppez tout le cรขblage exposรฉ avec des rouleaux de faisceaux de cรขblage appropriรฉs et du
ruban isolant. Acheminez et fixez le nouveau faisceau de cรขblage de substitution le long du faisceau
de cรขblage existant ร lโaide de serre-cรขbles en nylon et de ruban isolant. Vรฉrifiez que tous les connecteurs
et les connecteurs du faisceau de cรขblage de substitution sont bien fixรฉs.
รtapes 21 et 22 pour le rappel FL852B uniquement
21. Pour les vรฉhicules nรฉcessitant un faisceau de cรขblage A66-13193-002SO uniquement, localisez et retirez le
connecteur ร 2 broches de lโECA TRANS_CTRL_ENG_O_ECU_ECA_1B sur le faisceau de cรขblage de la
paroi avant de la caisse, prรจs du connecteur du tablier ENG_H_DASH_BHA_4A. Retirez le verrou des
bornes et extrayez le fil GNDE de la cavitรฉ 1 sur le cรดtรฉ de la paroi avant de la caisse du connecteur ร
lโaide de lโoutil DKIOCHA17002-2. Coupez de maniรจre franche le fil GNDE ร proximitรฉ des bornes. Appliquez
de la gaine thermorรฉtractable sur le fil coupรฉ, puis fixez ce dernier au faisceau de cรขblage. Reportezvous
ร la figure 20.
06/15/2020 f547266
Fig. 19, Connecteur ร 21 broches du module MCM avec
des bornes neuves installรฉ en place
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Page 24
22. Pour les faisceaux de cรขblage A66-13193-002SO uniquement, insรฉrez le fil GNDE dans la cavitรฉ 1 du connecteur
ร 2 broches TRANS_CTRL_ENG_O_ECU_ECA_1B, puis branchez-le dans le connecteur dโorigine.
FL852A et FL852B
23. Raccordez le cรขble de la batterie, dรฉmarrez et faites fonctionner le vรฉhicule pendant une minute pour vรฉrifier
la rรฉparation. Fermer le capot et enlever les cales.
24. Nettoyez un emplacement sur lโรฉtiquette de base (formulaire WAR259). รcrivez le numรฉro de rappel,
FL852, sur un autocollant de parachรจvement rouge et vide (Formulaire WAR260), puis collez-le sur
lโรฉtiquette de base pour indiquer que le rappel a รฉtรฉ effectuรฉ.
06/15/2020 f547268
1
2
Fig. 20, Connecteur ร 2 broches du module ECA
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Page 25
********************************************************
Tema: Paquete de empalme de circuito de
tierra de Western Star
Modelos afectados: Vehรญculos modelo aรฑos 2019-2021 Western
Star, modelo 4700 y 5700 fabricados del miรฉrcoles, 24 de octubre
de 2018 al 6 de mayo de 2020.
Informaciรณn general
Daimler Trucks North America LLC (DTNA), en representaciรณn de la subsidiaria de su propiedad Western Star
Truck Sales, Inc., ha decidido que existe un defecto relacionado con la seguridad de los vehรญculos automotores
mencionados anteriormente.
En ciertos vehรญculos, un cable en particular en el arnรฉs de tierra puede ser de menor tamaรฑo, lo que resulta en
un conector fundido o corrosiรณn en el arnรฉs del circuito de tierra. Si el conector se daรฑa, en ciertas
circunstancias, el motor puede detenerse sin la capacidad de volver a arrancar, lo que puede aumentar el
riesgo de un choque.
Se cambiarรก el paquete de empalme del circuito de tierra, ubicado en el compartimiento del motor cerca del riel
del bastidor en el lado del conductor. Las reparaciones se realizarรกn en las instalaciones de servicio
autorizadas de Daimler Trucks North America.
REVISIรN: SRT 996-R094C (GUARDABARRO DE CUARTO/ CUBIERTA PARA SALPICADURAS, L/H,
RETIRAR/INSTALAR, SEGรN SEA NECESARIO PARA EL ACCESO AL ARNรS SEGรN LAS INSTRUCCIONES
DE TRABAJO) se ha agregado a la Tabla de mano de obra. Reclame este SRT ademรกs de 996-
R094A o 996-F94B.
Existen aproximadamente 3.827 vehรญculos involucrados en esta campaรฑa.
Reparaciones adicionales
Los concesionarios deben completar todas las Solicitudes de restituciรณn y servicios en campo pendientes antes
de la venta o entrega de un vehรญculo. El concesionario serรก responsable de todo daรฑo posterior que resulte por
no completar las campaรฑas antes de la venta o entrega de un vehรญculo.
Los propietarios pueden ser responsables de daรฑos posteriores que resulten por no completar las campaรฑas
dentro de un plazo razonable luego de recibir la notificaciรณn.
Instrucciones de trabajo
Consulte las instrucciones de trabajo adjuntas. Antes de realizar la campaรฑa, verifique que el vehรญculo lleve una
etiqueta adhesiva de terminaciรณn (Formulario WAR260).
Piezas de repuesto
Las piezas de repuesto estรกn disponibles ahora y pueden obtenerse solicitando los nรบmeros de pieza listados
a continuaciรณn del Centro de distribuciรณn de repuestos.
Si nuestros registros indican que su concesionaria ha ordenado algรบn vehรญculo involucrado en la campaรฑa
FL852, estarรก disponible en DTNAConnect una lista de clientes y de nรบmeros de identificaciรณn del vehรญculo.
Consulte la lista al pedir repuestos para esta campaรฑa de restituciรณn.
Tabla 1 – Repuestos para FL852
Nรบmero de
campaรฑa Descripciรณn de la pieza Nรบmero de pieza Cant.
FL852A HARN-GND_PWRTN,ENG,OL,STD AFL A66 13193 000SO 1 pieza
FL852B HARN-GND_PWRTN,ENG,OL,STD AFL A66 13193 002SO 1 pieza
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Page 1
Nรบmero de
campaรฑa Descripciรณn de la pieza Nรบmero de pieza Cant.
FL852AB BLANK COMPLETION STICKER WAR260 1 pieza
Table 1
Piezas retiradas
Concesionarios estadounidenses y canadienses: deben seguir las instrucciones de envรญo del Seguimiento de
repuestos con falla dentro de garantรญa para eliminar todas las partes retiradas. Los distribuidores de
exportaciรณn deben destruir todas las piezas extraรญdas a menos que se indique lo contrario.
Asignaciรณn laboral
REVISIรN: SRT 996-R094C (GUARDABARRO DE CUARTO/ CUBIERTA PARA SALPICADURAS, L/H,
RETIRAR/INSTALAR, SEGรN SEA NECESARIO PARA EL ACCESO AL ARNรS SEGรN LAS
INSTRUCCIONES DE TRABAJO) se ha agregado a la Tabla de mano de obra. Reclame este SRT ademรกs
de 996-R094A o 996-F94B.
Tabla 2 – Asignaciรณn laboral
Nรบmero de
campaรฑa Procedimiento
Tiempo
permitido
(horas)
Cรณdigo SRT Acciรณn correctiva
FL852A
Instale el arnรฉs del paquete de empalme del
circuito de tierra
1,4 996-R094A
12-Campaรฑa de retirada del
mercado para reparaciรณn
FL852B
Instale el arnรฉs del paquete de empalme del
circuito de tierra
1,5 996-R094B
12-Campaรฑa de retirada del
mercado para reparaciรณn
FL852AB
Retire e instale un guardabarros de
cuarto/cubierta para salpicaduras
0,6 996-R094C
12-Campaรฑa de retirada del
mercado para reparaciรณn
Table 2
IMPORTANTE: Una vez que se haya completado la Campaรฑa de restituciรณn, ubique la etiqueta base de terminaciรณn
en un lugar adecuado en el vehรญculo y fije la etiqueta roja adhesiva de terminaciรณn que se incluye en el
equipo de restituciรณn (Formulario WAR260). Si el vehรญculo no lleva la etiqueta base de terminaciรณn, limpie un
espacio en un lugar adecuado del vehรญculo y fije primero la etiqueta base de terminaciรณn (Formulario WAR259).
Si no es necesario un equipo para la campaรฑa o no viene una etiqueta adhesiva de terminaciรณn en el equipo,
escriba el nรบmero de la campaรฑa en una etiqueta adhesiva en blanco y fรญjela a la etiqueta base de terminaciรณn.
Reclamos de crรฉdito
Se le reembolsarรก el costo de los repuestos, trabajo y mano de obra (precio de entrega para los distribuidores
de exportaciรณn) presentando su reclamo mediante el sistema de garantรญas dentro de los 30 dรญas de completada
la campaรฑa. Incluya la referencia a la siguiente informaciรณn en OWL:
โข El tipo de reclamo es Campaรฑa de restituciรณn.
โข En el campo de Campaรฑa, introduzca el nรบmero de campaรฑa y el cรณdigo de estado adecuado (FL852-A
o FL852-B).
โข En el campo de Nรบmero de pieza principal defectuosa, ingrese 25-FL852-000.
โข En el campo de piezas, ingrese los nรบmeros correspondientes de las piezas como se indica en la Tabla
de piezas de repuesto.
โข En el campo de Mano de Obra, ingrese el SRT correspondiente de la Tabla de Asignaciรณn Laboral. Se
incluirรก automรกticamente el tiempo administrativo de 0,3 horas como SRT 939-6010A.
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NOTIFICACIรN REVISADA
Page 2
REVISIรN: SRT 996-R094C (GUARDABARRO DE CUARTO/ CUBIERTA PARA SALPICADURAS, L/H,
RETIRAR/INSTALAR, SEGรN SEA NECESARIO PARA EL ACCESO AL ARNรS SEGรN LAS INSTRUCCIONES
DE TRABAJO) se ha agregado a la Tabla de mano de obra. Reclame este SRT ademรกs de
996-R094A o 996-F94B.
โข El Cรณdigo de componente del VMRS es F99-999-005 y el Cรณdigo de causa es A1 – Campaรฑa.
โข EE. UU. y Canadรก: reembolso por reparaciones previas. Cuando un cliente pida un reembolso, haga
lo siguiente:
โข Acepte la documentaciรณn de la reparaciรณn previa.
โข Revise brevemente los papeles del cliente para ver si la reparaciรณn reรบne los requisitos para el
reembolso. (Consulte la secciรณn “Copia de la notificaciรณn al propietario” de este boletรญn para ver las
pautas de reembolso).
โข Presente una solicitud de pre-aprobaciรณn de Campaรฑa OWL para tomar una decisiรณn.
โข Incluya el monto aprobado en la secciรณn Otros cargos del reclamo.
โข Adjunte la documentaciรณn en la solicitud de pre-aprobaciรณn.
โข Si se aprueba, presente el reclamo basado en la pre-aprobaciรณn.
โข Reembolse al cliente el importe correspondiente.
IMPORTANTE: Se debe consultar OWL antes de realizar el llamado a reparaciรณn a fin de asegurar que el
vehรญculo estรฉ involucrado en la campaรฑa y que esta no se haya realizado anteriormente. Ademรกs, compruebe
la etiqueta adhesiva de terminaciรณn antes de comenzar a trabajar.
Si los concesionarios estadounidenses y canadienses tienen preguntas o necesitan mรกs informaciรณn, deben
contactar al Departamento de Campaรฑas de Garantรญa, por solicitud web en DTNAConnect.com / WSC. Los
distribuidores de exportaciรณn deben enviar una solicitud web o contactar al Gerente de Servicio International.
Concesionarios estadounidenses y canadienses: para devolver el inventario sobrante del equipo de esta
campaรฑa, los concesionarios estadounidenses deben enviar un formulario de Autorizaciรณn de Devoluciรณn de
repuestos (PAR) al PDC de Memphis. Los concesionarios canadienses deben enviar una PAR a su PDC.
Todos los equipos deben estar en buenas condiciones para poder volver a venderlos. Las solicitudes de PAR
deben incluir el nรบmero de la factura de la compra original. Distribuidores de exportaciรณn: El inventario
excedente es no retornable.
Se incluye, como referencia, una carta de notificaciรณn para los propietarios de vehรญculos en EE. UU. y Canadรก.
Tenga en cuenta que la Ley nacional de seguridad de trรกnsito y vehรญculos, en su versiรณn modificada (Tรญtulo 49,
Cรณdigo de los Estados Unidos, Capรญtulo 301), exige que el o los vehรญculos del propietario se reparen dentro de
un plazo razonable tras recibir los repuestos. La ley establece que si no se repara un vehรญculo dentro de los 60
dรญas de la convocatoria a reparaciรณn, se considerarรก como prueba irrefutable de tiempo injustificado. Sin
embargo, puede haber una situaciรณn particular que reduzca el perรญodo de 60 dรญas. No reparar el vehรญculo
dentro de un perรญodo razonable puede resultar en la obligaciรณn de (a) reemplazar el vehรญculo con un vehรญculo
idรฉntico o razonablemente equivalente, sin cargo o (b) reembolsar el total del precio de compra, menos una
rebaja razonable por depreciaciรณn. La ley tambiรฉn prohรญbe que los concesionarios vendan un vehรญculo a menos
que se realicen todas las restituciones necesarias. Los arrendadores deben enviar una copia de la notificaciรณn
de restituciรณn al arrendatario dentro de los 10 dรญas. Los fabricantes de etapas subsiguientes deben enviar esta
notificaciรณn a sus distribuidores y comerciantes minoristas dentro de los cinco dรญas laborales.
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NOTIFICACIรN REVISADA
Page 3
Copia de la notificaciรณn al propietario
Tema: Paquete de empalme de circuito de
tierra de Western Star
Notificaciรณn a los clientes de los EE. UU.: Se le envรญa este aviso de acuerdo a la Ley nacional de seguridad
de trรกfico y vehรญculos motorizados. Notificaciรณn a los clientes de Canadรก: Se le envรญa este aviso de acuerdo
con los requisitos de la Ley de seguridad de vehรญculos motorizados. Esto es para informarle que su vehรญculo
puede contener un defecto que podrรญa afectar la seguridad de una persona.
Daimler Trucks North America LLC (DTNA), a nombre de su divisiรณn de camiones Western Star
Truck Sales,
Inc., ha decidido que existe un defecto relacionado con la seguridad para los vehรญculos modelo de aรฑos
2019-2021 Western Star, modelo 4700 y 5700 fabricados del miรฉrcoles, 24 de octubre de 2018 al miรฉrcoles, 6
de mayo de 2020.
En ciertos vehรญculos, un cable en particular en el arnรฉs de tierra puede ser de menor tamaรฑo, lo que resulta en
un conector fundido o corrosiรณn en el arnรฉs del circuito de tierra. Si el conector se daรฑa, en ciertas
circunstancias, el motor puede detenerse sin la capacidad de volver a arrancar, lo que puede aumentar el
riesgo de un choque.
Se cambiarรก el paquete de empalme del circuito de tierra, ubicado en el compartimiento del motor cerca del riel
del bastidor en el lado del conductor. Las reparaciones se realizarรกn en las instalaciones de servicio
autorizadas de Daimler Trucks North America.
Pรณngase en contacto con un concesionario acreditado de Daimler Trucks North America para realizar la
Campaรฑa de reparaciรณn y asegurarse de que las piezas estรฉn disponibles en la concesionaria. Para ubicar un
distribuidor, busque en lรญnea en www.Daimler-TrucksNorthAmerica.com. En la pestaรฑa de Menรบ, seleccione
โContacto,โ desplรกcese a โEncontrar un concesionario,โ y seleccione la marca adecuada. El llamado a
reparaciรณn durarรก aproximadamente entre una y una hora y media y se realizarรก sin costo alguno para usted.
Tambiรฉn puede confirmar el involucramiento de su vehรญculo en esta llamada a reparaciรณn en esta URL:
https://dtna-dlrinfo.prd.freightliner.com: 48518/ VinLookup/vin-module/getVinLookupPage
Usted puede ser responsable de daรฑos posteriores que resultaran por no acudir a la Campaรฑa de restituciรณn
dentro de un plazo razonable tras ser notificado.
Si usted no es el propietario del vehรญculo que corresponde a los nรบmeros de identificaciรณn que aparecen en la
Notificaciรณn de restituciรณn, devuelva la notificaciรณn al Departamento de campaรฑas de garantรญa, con cualquier
informaciรณn que usted pueda proporcionar para ayudarnos a encontrar al propietario actual. Si usted arrendรณ
este vehรญculo, la ley federal requiere que usted envรญe esta notificaciรณn al arrendatario dentro de los 10 dรญas. Si
usted es un fabricante de la siguiente etapa, la ley federal requiere que usted envรญe esta notificaciรณn a sus
distribuidores y comerciantes minoristas dentro de los cinco dรญas hรกbiles. Si usted ha pagado para que se
corrija esta condiciรณn de restituciรณn antes de que llegara esta notificaciรณn, puede recibir un reembolso. Vea el
reverso de esta notificaciรณn para conocer los detalles.
Si tiene dudas sobre esta Campaรฑa de revisiรณn de seguridad, pรณngase en contacto con el Departamento de
Campaรฑas de Garantรญa llamando al (800) 547-0712, de 7:00 a. m. a 4:00 p. m. hora del Pacรญfico, de lunes a
viernes, a la direcciรณn de correo electrรณnico DTNA.Warranty.Campaigns@Daimler.com Notificaciรณn a los
clientes de los EE. UU.: Si no puede remediar el defecto sin cargo y dentro de un perรญodo razonable, puede
enviar una queja al Administrador, Administraciรณn nacional de seguridad de trรกfico en carreteras, 1200 New
Jersey Avenue, SE., Washington, DC 20590; o llame a la lรญnea de ayuda de Seguridad de Vehรญculos al (888)
327-4236 (TTY: 800-424-9153); o a https://www.safercar.gov. Notificaciรณn a los clientes de Canadรก: Si desea
presentar una queja sobre esta llamada a reparaciรณn, puede ponerse en contacto con Transport Canada road
safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 o llamar al (800) 333-0510.
Lamentamos todo inconveniente que esta acciรณn pueda causarle pero sabemos que entenderรก nuestro interรฉs
en la seguridad de los vehรญculos motorizados.
DEPARTAMENTO DE CAMPAรAS DE GARANTรA
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 4
Adjunto
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Reembolso a los clientes por reparaciones
realizadas antes de la Campaรฑa de restituciรณn
Si usted ya pagรณ para que se corrija esta condiciรณn de restituciรณn, puede reunir los requisitos para obtener un
reembolso.
Las solicitudes de reembolso pueden incluir repuestos y mano de obra. El reembolso puede limitarse al monto
que le costarรญa la reparaciรณn si la realizara un concesionario autorizado de Daimler Trucks North America LLC.
Debe presentar la siguiente documentaciรณn a su concesionario para que se analice la posibilidad del
reembolso.
Proporcione originales o copias legibles de todos los recibos, las facturas y los pedidos de reparaciรณn que
muestren:
โข el nombre y la direcciรณn de la persona que pagรณ por la reparaciรณn
โข El nรบmero de identificaciรณn del vehรญculo (VIN) que fue reparado
โข el problema ocurrido, la reparaciรณn realizada y la fecha de la reparaciรณn
โข quiรฉn reparรณ el vehรญculo
โข el costo total de la reparaciรณn que se reclama
โข prueba de pago por la reparaciรณn (como el frente y el dorso de un cheque cancelado o el recibo de una
tarjeta de crรฉdito)
El reembolso se harรก con un cheque de un concesionario de Daimler Trucks North America LLC.
Hable sobre este asunto con su concesionario autorizado de Daimler Trucks North America LLC.
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
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NOTIFICACIรN REVISADA
Page 6
Instrucciones de trabajo
Tema: Paquete de empalme de circuito de
tierra de Western Star
Modelos afectados: Vehรญculos modelo aรฑos 2019-2021 Western
Star, modelo 4700 y 5700 fabricados del miรฉrcoles, 24 de octubre
de 2018 al 6 de mayo de 2020.
Instale el arnรฉs del paquete de empalme del circuito de tierra
FL852A y FL852B
1. Corrobore la etiqueta base (Formulario WAR259) para verificar que se haya fijado la etiqueta de terminaciรณn
de la FL852 (Formulario WAR260) para indicar que se realizรณ el trabajo. La etiqueta base se sitรบa,
por lo general, en la puerta del pasajero, a 12 pulgadas (30cm) debajo de la cerradura de la puerta. Si hay
una etiqueta adhesiva de terminaciรณn, no es necesario el trabajo. Si no hay una etiqueta de terminaciรณn,
continรบe con el siguiente paso.
2. Aparque el vehรญculo en una superficie nivelada, apague el motor y aplique los frenos de estacionamiento.
Bloquee las ruedas.
3. Retire el conector del tabique divisorio ENG_H_DASH_BHA_4A de la pared frontal. Vea la Figura 1.
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 7
4. Retire la cubierta posterior de la carcasa del conector. Con la herramienta DKIOCHA17002-12, retire la
traba del terminal secundario del conector. Vea la Figura 2.
06/12/2020 f547245
1
1. Conector del tabique divisorio
Fig. 1, Conector del tabique divisorio
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 8
5. Usando la herramienta de extracciรณn de terminal DKIOCHA17002-2, desenrolle el arnรฉs aproximadamente
seis pulgadas para ubicar y extraer el cable “GNDE” de la clavija 16, y dรฉjelo suelto por ahora. Vea la
Figura 3.
06/12/2020 f547246
1
2
3
1. Conector del tabique divisorio
2. Traba del terminal secundario del conector.
3. Herramienta
Fig. 2, Extracciรณn del conector
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 9
6. Desconecte el conector de bala de tierra de la pared frontal GND_PWRTN_ENG_O_FW_GNDE_1A, que
se encuentra en la pared frontal cerca del conector del tabique divisorio.
7. Corte el cable del conector cerca del conector, en el lado que viene del arnรฉs del motor A66-13193-000.
Vea la Figura 4.
06/12/2020 f547258
1
1. Cable GNDE
Fig. 3, Cable GNDE
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 10
NOTA: El conector que se dirige al Mega Ground Junction Block (Mega bloque de uniรณn a tierra) (MGJB) debe
permanecer intacto.
8. Aplique un tubo retrรกctil al cable de corte romo y asegรบrelo al arnรฉs.
9. Retire los guardabarros de cuarto/cubiertas para salpicaduras montados en la cabina segรบn sea necesario
para acceder a la ruta del arnรฉs y al paquete de empalme. Consulte la Secciรณn 88.01, Tema 100 del
Manual de taller del Western Star para obtener las instrucciones. Localice el paquete de empalme
GND_PWRTRN_ENG_O_SP_GNDE_1A que estarรก a lo largo del arnรฉs (A66-13193-000) y cerca del riel
del bastidor de la mano izquierda. Vea la Figura 5.
06/12/2020 f547247
Fig. 4, Conector de bala de tierra de la pared frontal
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North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
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NOTIFICACIรN REVISADA
Page 11
NOTA: Algunos vehรญculos pueden tener mรบltiples paquetes de empalme, por lo que se debe verificar el paquete
de empalme correcto.
10. Para verificar el paquete de empalme correcto, identificado GND_PWRTRN_ENG_O_SP_GNDE_1A, realice
una prueba de continuidad utilizando el voltรญmetro digital ohm entre el cable ENG_H_DASH_BHA_4A
clavija 16 (previamente extraรญdo del conector del tabique divisorio) y las clavijas terminales dentro del paquete
de empalme.
IMPORTANTE: La cubierta del paquete de empalme debe retirarse para esta prueba y todos los terminales deben
probarse individualmente. Vea la Figura 6.
11. Usando la herramienta DKIOCHA17002-1, retire la cubierta del conector (verde) de la carcasa de enchufe
de terminal negra, y luego retire el bloqueo del terminal secundario. Vea la Figura 7.
06/12/2020 f547248
1
1. Paquete de empalme GND
Fig. 5, Paquete de empalme GND
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North America LLC Recall Campaign
Junio de 2020
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NOTIFICACIรN REVISADA
Page 12
06/12/2020 f547259
Fig. 6, Paquete de empalme con cubierta retirada
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 13
12. Localice el cable que va a la cavidad A, y el cable que tiene continuidad con el cable previamente extraรญdo
del conector del tabique divisorio ENG_H_DASH_BHA_4A clavija 16.
13. Realice un corte romo en ambos cables cerca de los terminales. Aplique un tubo retrรกctil a los cables de
corte romo y asegรบrelos en el arnรฉs.
14. El cable GNDE, que se extrajo previamente del conector del tabique divisorio ENG_H_DASH_BHA_4A
clavija 16, ahora se puede cortar romo cerca del terminal. Aplique un tubo retrรกctil al cable de corte romo y
asegรบrelo al arnรฉs. Vea la Figura 8.
06/17/2020 f547249
1
2
3
4
1. Herramienta
2. Carcasa de enchufe de terminal negra
3. Tapa del conector
4. Traba del terminal secundario.
Fig. 7, Extracciรณn del paquete de empalme
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 14
15. Retire el conector de 21 clavijas del Mรณdulo de control del motor (MCM) ENG_H_ECU_MCM_1A liberando
la palanca de bloqueo. Tire y extraiga el conector de 21 clavijas del MCM. Vea la Figura 9, Figura 10 y la
Figura 11.
06/12/2020 f547250
Fig. 8, Cable GNDE
06/16/2020 f546997a
1
1. Enchufe del conector de 21 clavijas
Fig. 9, Mรณdulo de control del motor (MCM)
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 15
06/15/2020 f547261
Fig. 10, Conector de 21 clavijas del MCM
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 16
16. Retire las correas de sujeciรณn y la envoltura del arnรฉs para acceder al cableado de los terminales, y retire
la cubierta posterior de la carcasa del conector.
17. Libere la traba del terminal secundario con la herramienta DKIOCHA17002-1 alejando el bloqueo amarillo
de los terminales hasta que escuche o sienta un ligero clic. Vea la Figura 12 y la Figura 13.
06/15/2020 f547260
1
1. Conector del MCM
Fig. 11, Ubicaciรณn del conector MCM
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 17
18. Usando la herramienta DKOCHA17002-8, extraiga los cuatro cables GNDE de las cavidades 5, 6, 8 y 9 del
conector. Vea la Figura 10 y la Figura 14.
06/12/2020 f547251
Fig. 12, Conector del MCM
06/12/2020 f547252
1 2
1. Herramienta 2. MCM
Fig. 13, Liberaciรณn del bloqueo secundario del MCM
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 18
19. Realice un corte romo de los cuatro cables GNDE cerca de los terminales. Aplique un tubo retrรกctil a los
cables de corte romo y asegรบrelos en el arnรฉs. Vea la Figura 15 y la Figura 16.
06/15/2020 f547263
Fig. 14, Extracciรณn de cables GNDE
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 19
06/15/2020 f547262
A
A. Cable de corte romo
Fig. 15, Cable de corte romo
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 20
20. Instale el nuevo arnรฉs de recubrimiento, nรบmero de pieza A66-13193-000SO para FL852A o A66-13193-
002SO para FL852B. Encamine el nuevo arnรฉs de recubrimiento a lo largo de la pared frontal y el arnรฉs
del motor existentes:
20.1 Instale el cable GNDE en la clavija 16 del conector del tabique divisorio y luego instale la carcasa
posterior y la traba del terminal secundario. Dirija el conector del tabique divisorio hacia la pared
frontal y conรฉctelo al conector de acoplamiento. Apriete el sujetador de 4 a 4.8 Nยทm. Vuelva a conectar
los conectores que retirรณ anteriormente para el enrutamiento y acceso del arnรฉs.
20.2 Conecte el conector de bala de tierra del arnรฉs de recubrimiento
GND_PWRTN_ENG_O_FW_GNDE_1A.
20.3 Extraiga los dos cables GNDE del paquete de empalme en el nuevo arnรฉs de recubrimiento y dirija
el arnรฉs al paquete de empalme del vehรญculo GND_PWRTRN_ENG_O_SP_GNDE_1A. Inserte los
dos cables GNDE en el paquete de empalme, uno en la cavidad A y el otro en cualquier cavidad abierta.
Instale la traba y la cubierta del paquete de empalme. Vea la Figura 7 y la Figura 17.
06/15/2020 f547264
A
A. Aplique el tubo retrรกctil al cable de corte romo.
Fig. 16, Tubo retrรกctil aplicado
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
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NOTIFICACIรN REVISADA
Page 21
20.4 Dirija el nuevo arnรฉs de recubrimiento al conector MCM de 21 clavijas, inserte los cuatro cables
GNDE en las cavidades 5, 6, 8 y 9 del conector MCM de 21 clavijas. Instale la cubierta posterior de
la carcasa MCM de 21 clavijas. Mueva la traba del terminal secundario amarillo a la posiciรณn de bloqueo
moviรฉndolo hacia los terminales. Asegure, envuelva y selle el conector de 21 clavijas al arnรฉs
con cinta aislante. Instale el conector de 21 clavijas en el MCM y asegรบrelo con la palanca de bloqueo.
Vea la Figura 18 y la Figura 19.
06/15/2020 f547267
A
F
Fig. 17, Conector del paquete de empalme
06/15/2020 f547265
Fig. 18, MCM de 21 clavijas con nuevos terminales
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
Transport Canada #2020-217
NOTIFICACIรN REVISADA
Page 22
20.5 Envuelva todo el cableado expuesto con el arnรฉs apropiado y cinta aislante. Dirija y asegure el
nuevo arnรฉs de recubrimiento a lo largo del arnรฉs existente usando correas de sujeciรณn y cinta aislante.
Verifique que todos los conectores y los conectores del arnรฉs de recubrimiento estรฉn asegurados.
Paso 21 y 22 solo para FL852B
21. Solo para vehรญculos que requieren arnรฉs A66-13193-002SO, ubique y retire el conector de 2 clavijas ECA
TRANS_CTRL_ENG_O_ECU_ECA_1B en el arnรฉs de la pared frontal cerca del conector del tabique divisorio
ENG_H_DASH_BHA_4A. Retire la traba del terminal y extraiga el cable GNDE de la cavidad 1 en el
lado de la pared frontal del conector con la herramienta DKIOCHA17002-2. Realice un corte romo del cable
GNDE cerca del terminal. Aplique un tubo retrรกctil al cable de corte romo y asegรบrelo al arnรฉs. Vea la
Figura 20.
06/15/2020 f547266
Fig. 19, MCM de 21 clavijas con nuevos terminales
instalados
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
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NOTIFICACIรN REVISADA
Page 23
22. Solo para arneses A66-13193-002SO, inserte el cable GNDE en el conector de 2 clavijas
TRANS_CTRL_ENG_O_ECU_ECA_1B cavidad 1 y enchufe en el conector original.
FL852A y FL852B
23. Conecte el cable de la baterรญa, arranque y haga funcionar el vehรญculo durante un minuto para verificar la
reparaciรณn. Cierre el capรณ y retire las calzas.
24. Limpie un espacio en la etiqueta base (Formulario WAR259). Anote el nรบmero del llamado a reparaciรณn,
FL852, en una etiqueta de terminaciรณn roja sin usar (Formulario WAR260) y adjรบntela a la etiqueta base
para indicar que esta campaรฑa ha sido terminada.
06/15/2020 f547268
1
2
Fig. 20, Conector de 2 clavijas ECA
Daimler Trucks
North America LLC Recall Campaign
Junio de 2020
FL852AB
NHTSA #20V-281
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NOTIFICACIรN REVISADA
Page 24
******************************************************
ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager
Freightliner Dealers โ U.S. and Canada
Western Star and Sterling Dealers โ U.S. and Canada
FCCC Dealers โ U.S. and Canada
Direct Warranty Customers โ U.S. and Canada
Export Distributors
SUBJECT: FL852 – Revised Bulletin
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
This letter is to inform you that a revised bulletin for Recall FL852 ~ Western Star Ground Circuit Splice Pack is available on DTNAConnect. Please print and use the revised bulletin for all work under FL852 from this point
forward.
REVISION: SRT 996-R094C has been added to the labor table. Claim this SRT in addition to SRT
996-R094A or 996-R094B.
If you have questions or need further information, contact the Warranty CampaignsDepartment by submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Page 1 of 1
REF #:
Effective: Release:
ICI20-020 6/29/20
6/29/20
If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect
***********************************************
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers โ U.S. and Canada
Western Star and Sterling Dealers โ U.S. and Canada
FCCC Dealers โ U.S. and Canada
Direct Warranty Customers โ U.S. and Canada
Export Distributors
SUBJECT: FL852 โ Second Revised
Bulletin
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090 800-547-0712
Portland, Oregon 97208-4090
This letter is to inform you that a second revised bulletin for Recall FL852 ~ Western Star Ground Circuit Splice
Pack is available on DTNAConnect.
SECOND REVISION: For clarity, additional steps have been added to the work instructions. Please print and use
the second revised bulletin for all work under FL852 from this point forward.
If you have questions or need further information, contact the Warranty CampaignsDepartment by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
REF #:
10/29/20
10/29/20
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
0 –
Effective:
Release:
ICl20-034
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
WESTERN STAR | 4700 | 2019-2021 |
WESTERN STAR | 5700 | 2019-2021 |
15 Associated Documents
Defect Notice 573 Report
RCLRPT-20V281-4278.PDF 213.613KB
Miscellaneous Document
RMISC-20V281-1163.pdf 708.04KB
Recall Acknowledgement
RCAK-20V281-8069.pdf 245.264KB
Remedy Instructions and TSB
RCRIT-20V281-6507.pdf 865.089KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-20V281-9715.pdf 53.133KB
Remedy Instructions and TSB
RCRIT-20V281-8972.pdf 873.017KB
Remedy Instructions and TSB
RCRIT-20V281-0868.pdf 881.741KB
Remedy Instructions and TSB
RCRIT-20V281-2798.pdf 859.854KB
Remedy Instructions and TSB
RCRIT-20V281-4573.pdf 867.566KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V281-2963.PDF 211.348KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V281-2263.PDF 211.155KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #2, 2020-3
RCLQRT-20V281-9393.PDF 211.255KB
Recall Quarterly Report #4, 2021-1
RCLQRT-20V281-8217.PDF 211.454KB
Latest Recalls Documents
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- Manufactured to meet expectations for fit, form, and function
- 1.RonDexy 4 Gauge 25feet(7.62m) Black CCA Power Ground Wire, True Spec 4 Gauge Power Ground Wire ensures high quality power transfer.
- 2.Copper Clad Aluminum(CCA): High quality Standard CCA stands for strong power transfer effect with light-weight and good flexibility.
- 3.Soft PVC Jacket gives maximum flexibility and durability. Highly resistance to extreme temperatures, liquid, oil, gas, abrasions and high impact.
- 4.GRADE A CCA, Contains at least 30% copper, offering high quality transfer
- 5.Designed for Radio, Home Theatre, Automotive, Stereo Systems.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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