20-379 – Axles and Tires have Incorrect Load Rating – 2020 Keystone Springdale Trailers

June 1, 2020 NHTSA CAMPAIGN NUMBER: 20V320000

Axles and Tires have Incorrect Load Rating

The incorrect axles and tires may cause the trailer to be overloaded, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V320

Manufacturer Keystone RV Company

Components SUSPENSION, TIRES, WHEELS

Potential Number of Units Affected 41

 

Summary

Keystone RV Company (Keystone) is recalling certain 2020 Springdale trailers, model 335BHWE. The affected trailers incorrectly have 4400 pound axles and ST255/75R15D tires and rims, instead of the correct 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag.

 

Remedy

Keystone will notify owners, and dealers will replace the 4400 pound axles, ST225/75R15D tires, and rims with 5200 pound axles, ST225/75R15E tires, and rims. This recall began July 7, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-379.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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6/18/20

Keystone RV Company

SAFETY ADVISORY # 20-379

Springdale 335BHWE Axles Tires Rims

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in this population have 4400 pound axles and ST255/75R15D tires and rims rather than the 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally overloaded which may lead to an increased risk of a crash.

Models Included:	2020 Springdale Travel Trailers: 335BHWE
Serial Number Range:	LG105133 – LG108385
Parts Required:	2 – KRV # 644604 – Axle – 5200# – Straight – Overslung – 85″ Hub Face – LCI52-SBSA-85-68.5-NOSP-OS-L-65516-7225-30PT (This part may be ordered in bulk without a VIN) 4 – KRV # 629346 – Tire – Trailer King RST – ST225/75R15 E – YF – 15″ x 6″ – 6-5.5 – Aluminum Black – Pinnacle – Nitrogen (This part may be ordered in bulk without a VIN) 1 – KRV # 632383 – Tire – Trailer King RST – ST225/75R15 E – SRW – 15″ x 6″ – 6-5.5 – MOD – SLV – 4.25 CB (This part may be ordered in bulk without a VIN) 12 – KRV # 238533 – Axle – AP Kit – 7/16-20 – Flange Nut (This part may be ordered in bulk without a VIN)

 

Tools Required:

-Impact Wrench – ½” drive (removal of wheels only)	-Deep Socket 13/16”x ½” drive
-Torque Wrench – ½” drive	-Box end wrench 11/16”
-Deep Socket 11/16”x ½” drive	-Minimum 2” long socket extension, ½” drive
-Wheel chocks	-Floor Jack – adequate to trailer weight
-Jack Stands, adequate to trailer weight	-Wire cutters/crimpers

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to check the serial number on Key Express to verify the campaign is open and replace the axles along with the correct tire and rim package.

             

REPAIR INSTRUCTIONS  AXLE REPLACEMENT 

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Remove battery positive wire.

 

Step 3

Replace spare tire with KRV # 632383 – Tire – Trailer King RST – ST225/75R15 E – SRW – 15″ x 6″ – 6-5.5 – MOD – SLV – 4.25 CB.

 

Step 4

Use a floor jack of sufficient capacity to raise one side of the trailer. Place the floor jack under the main frame rail behind the rear spring hanger, leaving enough room to install a jack stand immediately behind the spring hanger. Elevate the frame just enough to take some of the weight off the wheel. Do the same with the front spring hanger.

Note: Never raise the unit by placing a jack under an axle beam, this can cause damage to the axle beam.

 

Step 5

Loosen the lug nuts on the wheel about a half turn. DO NOT remove lug nuts at this time.

 

Step 6

Continue elevating the frame until the tire just clears the shop floor.

 

Step 7

Install jack stands of sufficient capacity directly behind the rear spring hanger and one directly in the front of the forward spring hanger.

 

Step 8

With the tires now slightly off the ground finish removing the lug nuts and wheels from the trailer.

 

Step 9

Repeat Steps 4 – 8 for the other side of the trailer.

 

Step 10

Remove the AP kit hardware from the axles and replace the existing axles with KRV part numbers 644604 – Axle – 5200# – Straight – Overslung – 85″ Hub Face – LCI52-SBSA-85-68.5-NOSP-OS-L-65516-722530PT.

 

Step 11

Reinstall the AP kit hardware into the new axles replacing the old mounting flange lock nuts with new using KRV part number 238533 – Axle – AP Kit – 7/16-20 – Flange Nut.

 

Step 12

Proceed to wheel assembly installation and install KRV # 629346 – Tire – Trailer King RST – ST225/75R15 E – YF – 15″ x 6″ – 6-5.5 – Aluminum Black – Pinnacle – Nitrogen.

             

WHEEL ASSEMBLY INSTALLATION  WHEEL & HUB PAINT MUST BE REMOVED PRIOR TO WHEEL REINSTALLATION

Step 1

The black paint that has transferred from the hub face to the mounting surface of the wheel must be fully removed.

 

Step 2

For the wheel, apply lacquer thinner to the back side (hub-mating surface) of the wheel with a shop rag to soften the black paint. Rub the area with a type “A” very fine Scotch-Brite® pad until clean. Dry the surface completely. See Figures 1 & 2.

Warning: Do not allow solvent or equivalent to make contact with the tire. Do not use liquid

paint remover as this will pit and damage the aluminum wheel. Do not use a wire wheel (brush) or grinder to remove the paint from the wheel as this will also damage the wheel.

 

Fig. 1 Before Cleaning

Fig. 2 After Cleaning

 

Step 3

For the hub face, apply liquid paint remover or equivalent to the wheel-mating surface of the hub. Use a wire wheel (brush) to clean all black paint from the wheel-mating surface, that is, all areas of the hub face that come in direct contact with the wheel. Avoid damaging the hub face with this process! After the paint is removed, wash off the area with water to remove any remaining residue. Dry the surface completely. See Figures 3 & 4.

             

Step 4 

Make a final inspection of these surfaces before mounting the wheels. If any grease is present use a brake cleaner or degreaser. Rinse any cleaned areas with water to remove residue. Dry the surface completely. See Figure 4.

Warning: When using chemicals (paint remover, brake cleaner/degreaser) be sure to utilize the “Personal Protective Equipment” (PPE) recommended by the manufacturer through the Safety Data Sheet (SDS) and dispose in accordance with all Federal, State and Local Laws.

Warning: When cleaning the hub face with the wire wheel brush avoid excessive pressure on the studs. Applying too much force here could damage the threads on the studs.

 

Fig. 3 Before Cleaning

Fig. 4 After Cleaning

 

WHEEL REINSTALLATION

Step 1

Using a clean rag, wipe down all lug nuts and tapered nut seats on wheel to remove any remaining residue.

 

Step 2

Start the lug nuts on each stud by hand.

 

Step 3

You must use the star pattern and torque wrench when tightening the lug nuts to the wheel. This sequencing pattern shows how to progressively tighten the lug nuts to best achieve the proper torques and clamp load. See Figure 5.

Fig. 5

             

Step 4

Using the star pattern outlined in Figure 5, tighten the lug nuts until the 1^st stage torque (20-25 ft/lbs) outlined in Figure 6 is achieved. Verify the lug nuts are properly positioned in the tapered seats of the wheel.

	Wheel Torque Requirements
Wheel Size	1st Stage	2nd Stage	3rd Stage
14″, 15” & 16”	20-25 ft/lbs	50-60 ft/lbs	110-120 ft/lbs

 

Figure 6

 

Step 5 

Using the star pattern outlined in Figure 5, tighten the lug nuts until the 2^nd stage torque (50-60 ft/lbs) outlined in Figure 6 is achieved.

 

Step 6

Lower the trailer to the ground.

 

Step 7

Using the star pattern outlined in Figure 5, tighten the lug nuts until the 3^rd and final stage (110-120 ft/lbs) is achieved. See Figure 6.

 

Step 8

Use a dial or digital torque wrench to verify that the proper amount of torque has been applied.

Note: Reminder – Follow-Up re-torque required at 10, 25, and 50 miles.

 

WARRANTY REIMBURSEMENTREPAIR

Submit the claim on Key Express using Flat Rate Code # 7137942B

In the Complaint section note:       Safety Advisory # 20-379

In the Cause section note:             Incorrect axles, tires, and rims installed

In the Correction section note:   Replace with correct parts as listed on the advisory The amount of time authorized for this repair is 3.0 hours.

 

PARTS DISPOSITION

No return parts. Removed axles should not be used again for RV use.

Please call Keystone RV Customer Service at 855-895-4422 if you have any questions.

 

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RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-320 Safety Advisory: 20-379 July 2, 2020

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that vehicles in this population have 4400 pound axles and ST255/75R15D tires and rims rather than the 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally overloaded which may lead to an increased the risk of a crash.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the 4400 pound axles, ST225/75R15D tires, and rims with 5200 pound axles, ST225/75R15E tires, and rims. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	Vehicles should be unloaded and returned to an authorized Keystone dealer for repairs. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 3 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY
Rick Deisler

Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-320 Transport Canada: 2020-246 Safety Advisory: 20-379 July 2, 2020

 

Recall Population

2020 Springdale Travel Trailers:
Model: 335BHWE

 

Serial Number Range:

LG105133 – LG108385

 

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that vehicles in this population have 4400 pound axles and ST255/75R15D tires and rims rather than the 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally overloaded which may lead to an increased the risk of a crash.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the 4400 pound axles, ST225/75R15D tires, and rims with 5200 pound axles, ST225/75R15E tires, and rims. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	Vehicles should be unloaded and returned to an authorized Keystone dealer for repairs. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 3 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle

Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 20V-320 CAN: 2020-246 Safety Advisory: 20-379 July 2, 2020

 

SAFETY ADVISORY 20-379

«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State»  «Zip»
«Country»

 

Dear «Dealer_name»,

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall.

Reason for this recall

It has been decided that vehicles in this population have 4400 pound axles and ST255/75R15D tires and rims rather than the 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally overloaded which may lead to an increased risk of a crash. The vehicles included in the recall are: 2020 Springdale Travel Trailers, Model 335BHWE Serial Number Range:  LG105133 – LG108385

 

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:

«VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7»

—  Serial numbers with ‘*’ have been retail sold  —

Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-379, which details how to remedy the situation and the proper reimbursement procedures.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
KEYSTONE	SPRINGDALE	2020

 

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10 Associated Documents

Miscellaneous Document-20-379 Springdale 335BHWE Axles Tires Rims – Web

RMISC-20V320-1311.pdf 52.88KB

 

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Defect Notice 573 Report

RCLRPT-20V320-1782.PDF 215.462KB

 

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Recall Acknowledgement

RCAK-20V320-9081.pdf 244.818KB

 

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Remedy Instructions and TSB

RCRIT-20V320-3570.pdf 602.039KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V320-5002.pdf 92.458KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V320-1521.pdf 96.109KB

 

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Miscellaneous Document

RMISC-20V320-4984.pdf 15.83KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V320-7573.PDF 211.235KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V320-3317.PDF 211.13KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V320-7033.PDF 211.319KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V320&docType=RCL

 

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