Frameless Entry Door Window Glass Panel May Detach – 2017-2018 Airstream Basecamp Travel Trailers

June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V349000

Frameless Entry Door Window Glass Panel May Detach

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

 

NHTSA Campaign Number: 20V349

Manufacturer Airstream, Inc.

Components VISIBILITY

Potential Number of Units Affected 732

 

Summary

Airstream, Inc. (Airstream) is recalling certain 2017-2018 Basecamp travel trailers. The adhesive bond between the glass and the metal frame of the entry door window may fail, allowing the glass to separate while the trailer is moving.

 

Remedy

Airstream will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary and installing updated adhesive strips to all windows, free of charge. This recall began August 3, 2020. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111, extension 7401 or 7411.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Important Safety Recall

Recall Number: NHTSA 20V-349/Transport Canada 2020-263

Product Line: Model Year 2017 & 2018 Basecamp

Subject: Entry Door Window

 

Airstream has determined that the main door glass can come loose from the metal frame on certain 2017 & 2018 Basecamp travel trailers. The adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. If this occurs, the glass could become a projectile, increasing the risk of a crash, personal injury and/or property damage.

 

Operation Codes & Labor Rates:

Option 1: TTSBR8378100 – Inspection/Door Header Trim Installation = .50 hrs.

Option 2: TTSBR8379100 – Inspection/Window Replacement/Install Door Header Trim = 2.5hrs

 

RANGE OF VEHICLES INVOLVED:

2017 & 2018 Airstream Basecamp built between September 8, 2016-September 28, 2017 Serial Number Range: 203002-205000

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range which will not be affected by this recall.

 

Please contact the Airstream Customer Service office at 877-596-6111 ext. 7401 if parts are needed and they will be sent at no charge.

 

Equipment Needed:

• Cordless Drill/Screw Driver #40 Drill Bit
• Caulking Gun
• Plastic Scraper Metal Scraper
• Wire (to separate the glass from the frame)

 

Parts Needed to Install Door Header Trim:

• 204166 – Door Header Trim 1 ea.
• 345418 – #6×3/4 stainless steel screws 6ea.

 

Parts Needed if the Glass is Loose

• 195467-18 Lords Adhesive
• 365367 – Gasket
• 372282 – Main door glass (only if glass breaks during removal)

 

 

The main door glass will need to be checked to see if the sealant is loose. Also, a plastic trim piece will need to be added to the top of the door.

 

Start by opening the door and pushing on the glass from the inside around the interior frame. Push it outward from the inside of the door and observing the seal around the entire glass surface. Also make sure the adhesion between the tape adhesive to the glass, and the gasket adhesive to the glass are being maintained.

 

Watch the side and top of the door frame where the glass meets the frame to see if glass is separating from the frame.

 

If the glass is loose, you will need to remove the glass and re-attach the glass to the frame. If the glass is not loose, you will only need to install the door header to the top of the door trim.

Installation instructions for the door header trim are available on the last page of this how-to.

 

 

If the Glass is Loose:

 

The glass has adhesive on all 4 sides that adhere it to the door frame.

 

Remove the plastic glass trim and blind by drilling out the rivets with #30 drill bit.

 

After the glass trim is removed drill out the interior skin of the door with a #30 drill bit and remove the skin.

 

Use a plastic scraping tool or wire and work it between the glass and the frame to completely release the glass.

 

Clean all of the old adhesive off of the frame and glass, and be careful not to scratch the glass. A metal scraper can be used to get the sealant off of the frame. Surfaces should be free of grease, dirt, and other contaminants. Wipe the frame surface clean with alcohol.

 

Apply the (part number 365367) gasket to frame between extrusion and glass on outer edge.

 

Apply (part number 195467-18 Lords adhesive) adhesive to door frame and attach glass. The bead of sealant should be 1/4″ wide and 1/4″ thick.

 

Clamp the glass in place for at least 30 minutes, and tighten enough to compress the rubber gasket. Adhesive fully cures in 24 hours.

Handling time is 3-5 minutes. Note clean-up of wet adhesive should be done with a solvent, do not use alcohol.

 

Slide the edge of the glass to the bottom of the track and line up the sides before laying it down on the frame.

 

Clamp the sides and the top of the glass to the frame. Only clamp tight enough to hold the glass against the gasket so the gasket is 1/16″ thick.

 

Slide the edge of the glass to the bottom of the track and line up the sides before laying it down on the frame.

 

 

Installation of the Door Header Trim:

 

If the glass was not loose or after you have reattached the glass the door header will need to be installed.

 

Use a #40 drill bit and predrill holes through the header into the door frame. Install 6 #6 x 3/4 Stainless steel screws   (part number 345418) into the predrilled holes.

 

Door header trim part number 204166

 

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IMPORTANT SAFETY RECALL

Airstream Basecamp Travel Trailer

NHTSA 20V-349/Transport Canada 2020-263

 

Date: 7/10/20

 

TO:  Airstream Dealer

 

PROBLEM:

Airstream has determined that the main door glass can come loose from the metal frame on certain 2017 & 2018 Basecamp travel trailers. The adhesive bond between the glass and metal frame of the entry door window may fail which would allow the glass to separate from the window frame. If this occurs, the glass could become a projectile, increasing the risk of a crash, personal injury and/or property damage.

 

RANGE OF VEHICLES INVOLVED:

2017 & 2018 Airstream Basecamp built between September 8, 2016-September 28, 2017 Serial Number Range: 203002-205000

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range  which will not be affected by this recall.

 

Operation Code & Flat Rates:

The time allowed for this repair is as follows:

Option 1: TTSBR8378100 – Inspection/Door Header Trim Installation = .50 hrs.

Option 2: TTSBR8379100 – Inspection/Window Replacement/Install Door Header Trim = 2.5hrs

 

WARRANTY REIMBURSEMENT:

A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .50 hrs.

 

SERVICE ACTION:

Inspection of the main door glass. If the main door glass is loose the glass will need to be removed, the metal frame cleaned, prepped, adhesive applied, and glass reinstalled. Also, a piece plastic trim will need to be installed to the top of the door.

 

Please contact the Airstream Warranty Department at 877-596-6111 Ext. 7401 to order the breaker fuse labels. These will be sent at no charge.

 

Notice:

Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

 

encl. – Owners Letter, Repair Procedure

 

Rick March

General Manager of Airstream Customer Service Group

 

Re:

NHTSA Recall No. 20V-349

Transport Canada 2020-263

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
AIRSTREAM	BASECAMP	2017-2018

 

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7 Associated Documents

Recall Acknowledgement

RCAK-20V349-1409.pdf 244.844KB

 

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Defect Notice 573 Report

RCLRPT-20V349-9629.PDF 214.245KB

 

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Remedy Instructions and TSB

RCRIT-20V349-3312.pdf 1695.566KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V349-6222.PDF 211.133KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V349-1265.PDF 211.233KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V349-0950.PDF 211.322KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V349-0370.pdf 223.753KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V349&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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