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June 15, 2020 NHTSA CAMPAIGN NUMBER: 20V354000
Rear Passenger Door May not Re-open if Obstructed
The rear doors may continue to close while an occupant is in the doorway, increasing the risk of an injury.
NHTSA Campaign Number: 20V354
Manufacturer Nova Bus
Components STRUCTURE, ELECTRICAL SYSTEM
Potential Number of Units Affected 55
Summary
Nova Bus (Nova) is recalling certain 2016-2019 LFS buses. The safety mechanism that automatically re-opens the pneumatic rear passenger door in case of an obstruction may be inactive under certain conditions, allowing the doors to continue to close.
Remedy
Nova will notify owners and will update the software for the safety mechanism, free of charge. The recall began July 9, 2020. Owners may contact Nova customer service at 1-800-350-6682.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL (#20V-354)
THIS NOTICE APPLIES TO YOUR VEHICLE(S) โ SEE VIN(S) IN ANNEX
Saint-Eustache, July 9, 2020
USA
This Defect Notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Nova Bus has decided that a defect that relates to motor vehicle safety exists in certain Nova LFS vehicles with a pneumatic motor for the rear passenger door activation and a certain vehicle software program.
On certain transit buses, the safety re-opening mechanisms on the rear passenger door may not work properly under certain operating conditions due to a programming error. As a result, the rear passenger door could close on a person.
Vehicles targeted by this notification can be identified by their vehicle identification number (VIN). A list of the targeted VINs is annexed at the end of this document.
For vehicles targeted by this recall, Nova Bus will release a document (CR4916E), explaining the reprogramming procedure. This document is available to you on our web site at https://www.novabus.com/on-line-services.html. Nova Bus will assume the entire cost. The repairs should take approximately 20 minutes to complete. If you have previously paid for repairs because of this issue, you may be entitled to recover those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the โGeneral Plan for Reimbursement of Pre-notification Remediesโ provided in this mailing under the heading โAnnex Aโ.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have any questions regarding the requirements of this campaign, please contact your local customer support manager.
After contacting your customer support manager, if you are still not able to have the safety defect remedied without charge and within reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, call 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Sincerely,
Guy French
Vice President, Aftermarket Customer Care
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NOVA BUS | LFS | 2016-2019 |
7 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V354-3344.pdf 221.927KB
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Defect Notice 573 Report
RCLRPT-20V354-3516.PDF 213.469KB
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Recall Acknowledgement
RCAK-20V354-2096.pdf 245.046KB
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Recall 573 Report- Amendment 1
RCLRPT-20V354-8051.PDF 213.464KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V354-7874.PDF 211.131KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V354-7094.PDF 211.234KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V354-4521.PDF 211.314KB
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Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Linkโข 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Linkโข 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windowsยฎ Vehicle Communication API
Windowsยฎ Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Androidโข
Windowsยฎ 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetoothยฎ 2.1 + EDR
Wi-Fi (dual band)
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International - ServiceMAXX Fleet Pro
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Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOCยฎ For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOCยฎ For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOCยฎ For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
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DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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