Front Brake Hoses May Contact Fender Liners – 2019-2021 Entegra Qwest & Jayco Melbourne & Melbourne Prestige Motorhomes

July 2, 2020 NHTSA CAMPAIGN NUMBER: 20V388000

Front Brake Hoses May Contact Fender Liners

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V388

Manufacturer Jayco, Inc.

Components SERVICE BRAKES, AIR, STRUCTURE

Potential Number of Units Affected 666

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

 

Remedy

Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Safety Recall: NHTSA:  20V-388

Transport Canada:  2020-303

July 2020

 

IMPORTANT SAFETY RECALL

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain Model Year 2019-2020 Entegra Qwest, 2019-2021 Jayco Melbourne and Melbourne Prestige Class C Motorhomes built on a Mercedes-Benz Sprinter chassis.

Reason for this recall	The distance between the fender liner and the brake hose may not be sufficient.  The front wheel suspension could contact and chafe the brake hose resulting in the loss of brake fluid.   Over time, if the operator ignores the brake – fluid, warning indicator, and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash.
Recall Remedy	An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and if necessary, replace them. Additionally, the corresponding fender liner will be modified accordingly on the respective side.  This remedy is free of charge.   To locate an authorized Dealer see:www.mbvans.com/sprinter/shopping-tools/find-a-dealer and note Recall Campaign # 2020040023.
All pertinent information regarding this recall is available under the Applications > Recalls section of our website. If you need further assistance, please Contact the appropriate Customer Service Group at 800-517-9137.
What we need you to do	Our records show the following unit as affected by this recall, and as part of the current inventory at your Dealership. VIN

 

Federal law requires the Recall Remedy completed on this unit prior to customer delivery.

 

 If you sold this unit recently, please contact the owner immediately to inform them of this recall.  In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,
Compliance Management
Jayco Motorized

 

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IMPORTANT SAFETY RECALL #2020040023
This notice applies to your vehicle
Front Axle Brake Hose
NHTSA Recall #20V181

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Sprinter Owner or Lessee,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG determined that on certain Mercedes-Benz Sprinter vehicles, the rear part of the fender liner on the front axle could contact and chafe the brake hose. If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake fluid. Over time, if the operator ignores the brake fluid warning indicator and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, to replace them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to check the brake hoses under Recall Campaign # 2020040023. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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Sprinter Chassis Recall – fender liner may contact and chafe the brake hose.

Bulletin Type:	Safety Recall	Publication Date:	July 2020
Bulletin #(s):	20V-388  US 2020-303  Canadian	Make(s):	Jayco Motorized
Job Code(s):	NA	Model(s):	Qwest Melbourne Melbourne Prestige
Flat Rate(s):	NA	Model Year(s):	2019-2020 Qwest 2019-2021 Melbourne, Melbourne Prestige

 

Incident:	If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake fluid. Over time, if the operator ignores the brake-fluid warning indicator, and continues to operate the vehicle until the brake fluid empties, this may increase the stopping distance and increase the risk of a crash.
Affected Units:	2019-2020 Qwest 2019-2021 Melbourne and Melbourne Prestige Please note Jayco Serial Number Listing on page 2
Remedy:	An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and if necessary, replaced them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. This remedy will be provided free of charge. To locate authorized dealer see: www.mbvans.com/sprinter/shopping-tools/find-a-dealer and note Recall Campaign # 2020040023.
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.  Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540

 

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9 Affected Products

Vehicles

MAKE	MODEL	YEAR
ENTEGRA	QWEST	2019-2021
JAYCO	MELBOURNE	2019-2021
JAYCO	MELBOURNE PRESTIGE	2019-2021

 

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7 Associated Documents

Remedy Instructions and TSB

RCRIT-20V388-5621.pdf 696.971KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V388-6871.pdf 141.556KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V388-8764.pdf 95.111KB

 

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Defect Notice 573 Report

RCLRPT-20V388-6640.PDF 213.532KB

 

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Defect Notice 573 Report

RCLRPT-20V388-9616.PDF 213.532KB

 

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Recall Acknowledgement

RCAK-20V388-6372.pdf 287.988KB

 

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ISSUED Owner Notification Letter(Part 577)-Fleet Proof.MB Final CNL_Brake Hose

RCONL-20V388-9851.pdf 183.254KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V388&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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