2014-2018 Autocar Xpeditor Frame Cross Member Mounting Bracket May Fail

July 20, 2020 NHTSA CAMPAIGN NUMBER: 20V417000

Frame Cross Member Mounting Bracket May Fail

If the cross member fails, the components that it supports may come loose from the vehicle, increasing the risk of crash.

 

NHTSA Campaign Number: 20V417

Manufacturer Autocar, LLC

Components STRUCTURE

Potential Number of Units Affected 82

 

Summary

Autocar, LLC. (Autocar) is recalling certain 2014-2018 Xpeditor vehicles manufactured with a single cross-member behind the engine and equipped with a front engine power take off (FEPTO). The mounting brackets of the first cross member behind the engine may fail prematurely due to strain caused by improper spacing between the cross members, causing the supportive cross member to become loose and detach from the frame rails.

 

Remedy

Autocar will notify owners, and dealers will replace any damaged components as well as install additional support brackets and an additional cross member, free of charge. Autocar issued owners an interim notification on September 18, 2020. Owners may contact Autocar’s customer service at 1-888-218-3611 or 1-877-973-3486. Autocar’s number for this recall is ACX-2003. Note: These vehicles were separated out of the previous Autocar recall (19V-456) due to their unique configuration.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards.

 

AUTOCAR, LLC SAFETY RECALL ACX-2003

NHTSA RECALL NO. 20V417

September 2020

 

Dear Autocar Truck Owner:

This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 82, 2014-2018 model year Xpeditor chassis. These chassis were manufactured between November 11, 2013 and April 9, 2018 with non-sequential serial numbers in the range of 216928 through 226708. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein.

 

MODELS AFFECTED:

Autocar Xpeditor MY 2014-2018

 

COMPONENTS AFFECTED:

The drive shaft support cross member may fail

 

SAFETY DEFECTS AND POTENTIAL RISKS:

If the cross member is used to support components such as the drive shaft center bearing, in the event of a failure such components may not be supported and may become loose, detached  from  the vehicle or damage other components  during operation, increasing the risk of a crash, personal injury or property damage.

 

REPAIR REQUIRED:

The drive shaft support cross member will be replaced at no charge.

 

TIME REQUIRED FOR THE REPAIR:

The labor time to repair your vehicle is 20 hours.

 

WHAT YOU SHOULD DO:

This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to correct the issue noted above. The parts and processes required for the repair are being developed and we expect to have components available within the next 60 to 90 days. You may continue to operate your vehicle. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your local authorized Autocar service site or email  warranty@autocartruck.com. If you have questions or concerns regarding this notification, please contact Autocar technical support at 888-218-3611.

 

PRIOR REPAIRS:

If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section.

 

NOTICE REGARDING LEASED VEHICLES:

If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s).

 

For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice.

 

OWNER RECALL RESPONSE CARD:

 The enclosed Owner Recall Response Card identifies your vehicle.   Please complete this postage-paid card and return it to Autocar.  If you do not own, have sold or have  traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar.

 

ASSISTANCE:

If you need assistance with this recall, call our toll-free numbers below or write to Autocar at:

Autocar, LLC
Service & Warranty Departments
551 S. Washington St.
Hagerstown, Indiana 47346
888-218-3611 (Toll Free)
877-973-3486 (Toll Free)

You may also submit a complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590

 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle.

 

Sincerely,

 

AUTOCAR, LLC

 

ACF 00002 Rev. 000

 

551 South Washington Street, Hagerstown, IN  47346     Office: 765.489.5499     Fax: 765.489.5230

 

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5 Affected Products

Vehicle

MAKE	MODEL	YEAR
AUTOCAR	XPEDITOR	2014-2018

 

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8 Associated Documents

Recall 573 Report- Amendment 1

RCLRPT-20V417-9326.PDF 216.057KB

 

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Defect Notice 573 Report

RCLRPT-20V417-3568.PDF 215.976KB

 

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Recall Acknowledgement

RCAK-20V417-8022.pdf 244.951KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-20V417-4243.pdf 164.042KB

 

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Recall 573 Report- Amendment 2

RCLRPT-20V417-8204.PDF 216.057KB

 

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Recall 573 Report- Amendment 3

RCLRPT-20V417-5196.PDF 216.055KB

 

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Recall 573 Report- Amendment 3

RCLRPT-20V417-4650.PDF 216.054KB

 

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Recall 573 Report- Amendment 4

RCLRPT-20V417-5663.PDF 216.085KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V417&docType=RCL

 

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Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API

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