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July 24, 2020 NHTSA CAMPAIGN NUMBER: 20V428000
Generator Transfer Switch may be Improperly Wired
A generator that is able to energize the shore power connection may increase the risk of injury.
NHTSA Campaign Number: 20V428
Manufacturer Keystone
RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 594
Summary
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch “Line” wiring (shore cord) and “Load” wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Remedy
Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
8/11/20
SAFETY ADVISORY # 20-382
Fuzion/Impact Transfer Switch Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
Models Included:
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Parts Required: None
Tools Required: – Screw gun – Screw bit
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy will be to operate the generator and verify that power is energizing the power center. If it is not, then the shore power wiring and power center wiring will need to be exchanged in the transfer switch.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect the shore power cord and start the generator, verify that the breakers at the generator are on and not tripped. Check to see if there is power to the microwave and other 120VAC appliances. If there is power, the transfer switch is wired correctly, proceed to warranty reimbursement. If there is no power, proceed to Step 3.
Step 3
If the microwave or any of the 120VAC appliances are not working while the generator is running, test for power at the shore cord receptacle terminals using a volt meter. If there is power at the terminals, turn off the generator.
Step 4
Locate the transfer switch and remove the cover, see Figure 1. Disconnect the “POWER CORD” and “CONTROL PANEL” wires at the transfer switch and exchange them. Properly torque the lugs for the wires according to the instructions on the transfer switch cover. Figure 1
Step 5
Operate the generator and verify that there is power inside of the unit. Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7138242F
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and is wired properly.
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7138242C
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and there is no power inside of the unit. Rewire transfer switch and tested generator operation.
The amount of time authorized for this repair is .7 hour.
PARTS DISPOSITION
No parts to return.
Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Safety Advisory: 20-382
August 27, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail ownerrelations@keystonerv.com or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-4254369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Transport Canada: 2020-341
Safety Advisory: 20-382
August 27, 2020
Recall Population
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail ownerrelations@keystonerv.com or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
4 Affected Products
Vehicles
13 Associated Documents
Recall Quarterly Report #3, 2021-1
RCLQRT-20V428-7512.PDF 211.333KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V428-0163.pdf 139.437KB
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Manufacturer Notices(to Dealers,etc)
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Remedy Instructions and TSB
RCRIT-20V428-2495.pdf 142.427KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V428-1605.PDF 211.248KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V428-5414.pdf 94.289KB
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Recall Acknowledgement
RCAK-20V428-2690.pdf 244.964KB
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Defect Notice 573 Report
RCLRPT-20V428-6636.PDF 215.825KB
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Defect Notice 573 Report
RCLRPT-20V428-8157.PDF 215.824KB
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Recall Quarterly Report #4, 2021-2
RCLQRT-20V428-9920.PDF 211.443KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V428-7595.PDF 211.142KB
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Miscellaneous Document-20-382 tweet screenshot
RMISC-20V428-5406.pdf 15.694KB
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Miscellaneous Document-20-382 Fuzion Impact Transfer Switch – Web
RMISC-20V428-9537.pdf 54.542KB
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