Safety Recall Action Notice 582 – Rear Reflector – 2020 Triumph Tiger 900 & Tiger Rally Motorcycles

August 3, 2020 NHTSA CAMPAIGN NUMBER: 20V451000

Reflex Reflector May Detach/FMVSS 108

Detachment of the rear reflector may reduce the visibility of the motorcycle to other drivers, increasing risk of crash.

 

NHTSA Campaign Number: 20V451

Manufacturer Triumph Motorcycles America, LTD

Components EQUIPMENT

Potential Number of Units Affected 603

 

Summary

Triumph Motorcycles America, LTD (Triumph) is recalling certain Tiger 900, Rally, Rally Pro, GT, GT Low and GT Pro motorcycles. The rear reflex reflectors may detach. As such, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, reflective devices, and associated Equipment.”

 

Remedy

Triumph will notify owners, and dealers will replace the rear reflex reflectors, free of charge. The recall began August 19, 2020. Owners may contact Triumph customer service at 1-800-232-3780. Triumph’s number for this recall is SRAN 582.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Triumph Recalls

 

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Safety Recall Action Notice 582

Issue 1 – 08.2020

Subject: Rear Reflector
Bulletin Number	Models Affected	VIN Range		Markets Affected
582	Tiger 900	From 978905	to AA9677	All Markets Except Brazil and China
	Tiger 900 GT
	Tiger 900 GT Pro
	Tiger Rally
	Tiger Rally Pro
	Tiger 900 GT Low Ride Height (LRH)

 

Background Information

Internal investigations have identified the need to replace the rear reflector with a new reflector with larger spigots.

Dealers are requested to replace the rear reflector as described in the procedure below.

 

Customer Contact Instructions

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY. DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice. Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

 

Triumph subsidiaries and distributors must instigate a Safety Recall Action in their country in accordance with the national recall code of practice. For vehicles in dealer stock, the safety recall MUST be actioned before delivery to the customer.

Dealers are to prioritise repair of customer owned motorcycles before any unsold motorcycles.

 

Identification of Affected Motorcycles

Tiger 900, Tiger 900 GT, Tiger 900 GT Pro, Tiger 900 Rally, Tiger 900 Rally Pro and Tiger 900 GT Low Ride Height (LRH).

 

Warranty Claim Instructions

Bulletin Number	Fault Code	Repair Code	Description	Repair Allowance Time
582	02705091	99582	Remove and replace the rear reflector	0.1

 

Genuine Parts Information

Bulletin Number	Part Number	Description	Quantity
582	T2706969	Rear Reflector Kit Kit contents: Rear Reflector x 1 Star Washer x 2 O-ring x 2	1

 

Parts Ordering Instructions

For Triumph Subsidiary and Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched on: Order all repair parts by submitting a New Prior through the Warranty OnLine system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Service Bulletin.

For Overseas Distributor dealers NOT using Triumph Warranty On-Line or for Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched off: Orders should be placed using the normal parts ordering procedure.

 

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

 

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this Safety Recall Action Notice have been complied with.

Before returning the motorcycle to the customer, download the latest calibration to the engine control module using the current version of the Triumph diagnostic software.

 

Removal

Warning

Make sure the motorcycle is stabilised and adequately supported. A correctly supported motorcycle will help prevent it from falling. An unstable motorcycle may fall, causing injury to the operator or damage to the motorcycle.

 

1. Remove the star washers and O-rings.

 

2. Remove the rear reflector from its bracket.

 

Installation

1. From the kit, fit the new reflector to the bracket.

 

2. Fit the two new O-rings and the new star washers.

 

3. Check the reflector is secure, rectify if necessary.

 

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18^th Aug 2020

 

! IMPORTANT SAFETY RECALL !

REPLACE REAR REFLEX REFLECTOR

Safety Recall:	SRAN582
NHTSA Recall:	20V451

 

This notice applies to your motorcycle:

 

Model:	Tiger 900 (2020), Tiger 900 GT (2020), Tiger 900 Rally (2020), Tiger 900 GT Pro (2020), Tiger 900 Rally Pro (2020) and Tiger 900 GT Low (2020).
VIN:	SMTXXXX

 

Dear [NAME]:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that your motorcycles may fail to conform to regulation FMVSS No. 108 (lamps, reflective devices, and associated equipment). Triumph is conducting a safety recall to address the condition.

 

The reason for this recall notice:

Your motorcycle’s rear reflex reflector may have the incorrect fasteners and could fall off. If the reflector is missing, affected motorcycles may be less noticeable to drivers of approaching vehicles which increases the risk of a crash.

 

What Triumph Motorcycles Ltd & your dealer will do:

Triumph Motorcycles Ltd has authorized your dealer to replace your rear reflex reflector free of charge to you including parts and labor. This repair should take around 6 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make your motorcycle available for a longer period of time.What you must do to ensure your safety:

Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.

 

If you need help:

Please contact your authorized Triumph dealer should you have any questions or encounter

any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010.

 

If you previously paid to have this recall performed on your motorcycle, you may be eligible for reimbursement.  Please contact Triumph Motorcycles at 1-888-284-6288 for more information, including eligibility requirements.

 

If an authorized Triumph dealer or Triumph Motorcycle America Ltd, fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

 

We apologise for any inconvenience this may cause you.  However, we have taken this course of action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

 

Sincerely,

 

Triumph Motorcycles America Ltd.

 

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Subject: IMPORTANT SAFETY RECALL – TRIUMPH MOTORCYCLES

 

IMPORTANT SAFETY RECALL

 

Dear Triumph Owner,

 

VIN:  Vin Number

(Model Year) Motorcycle Model

 

Our records indicate that your Triumph motorcycle may have an outstanding safety recall.

 

For specific details on your outstanding recall, please visit https://www.triumphmotorcycles.com/owners/recalls and enter your full VIN number.

 

Recall repairs will be carried out free of charge (including parts and labor) by an authorized Triumph Dealer. To find your nearest dealer, please visit https://www.triumphmotorcycles.com/dealers/find–adealer.

 

If you no longer own the motorcycle listed above, please contact Triumph at

TMA.Aftersales@TriumphMotorcycles.com and provide any information you can furnish that will assist us in locating the new owner.

 

We apologise for any inconvenience this may cause you.  However, we have taken this course of action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

 

Sincerely,

 

Triumph Motorcycles America Ltd.

 

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SAFETY RECALL ACTION NOTICE 582: REAR REFLECTOR

Notice Information

Ref	15557
Posted Date:
Posted To:	General Manager / Business Owner, Technician, Aftersales Manager, Service Leader / Advisor, Accounts / Admin
Subject:	Service/Technical

 

TOL NOTICE (US&CA) – August 12, 2020

TOL Ref. # 15557-SVC

 

SAFETY RECALL ACTION NOTICE 582: REAR REFLECTOR

After learning the rear reflex adaptor for may loosen and become detached on several Tiger 900 models, resulting in the bike not being fully compliant with certain international lighting regulations, Triumph Motorcycles has initiated a voluntary safety recall a ecting a specific VIN range of the following models. We require your immediate attention to rectify the below machines.

 

SAFETY RECALL ACTION NOTICE 582 Replace Rear Reflex Reflector  Model Code Model Description CG7 Tiger 900 CM7 Tiger 900 GT CN7 Tiger 900 Rally CR7 Tiger 900 GT Pro CS7 Tiger 900 Rally Pro CT7 Tiger 900 GT Low   VIN RANGE: 978905 to AA9677 (ALL MARKETS except Brazil and China)

 

WHAT IS THE PROBLEM?

This non-compliance relates to the rear reflex reflector as fitted to certain Tiger 900 models, which may become loose or detach from the motorcycle.  Detachment of the rear reflex reflector would result in the motorcycle no longer fully complying with certain international lighting regulations.

Detachment of the reflex reflector may under certain circumstances reduce the visibility of the motorcycle to drivers of other vehicles. As a consequence, visibility of the motorcycle may be compromised leading to an increased risk to safety.

 

WHAT WILL TRIUMPH DO?

To address this condition, Triumph is launching a new recall as described in Safety Recall Action Notice 582.

All arrangements for updating of our computer systems will be completed by 5th August 2020.

Notification letters to current customers will be mailed on August 17^th 2020 explaining the action and advising customers to return their bikes to a Triumph dealer to have the modification carried out free of charge to the owner. Customers will be advised to adhere to national Covid-19 general movement and social distancing rules.

 

WHAT SHOULD YOU DO?

All affected motorcycles are to be repaired in accordance with Safety Recall Action Notice 582.

It is imperative that any owner who has purchased an affected machine be contacted by you immediately and asked to return the machine for modification.

Triumph Dealers should take the following actions:

• Quarantine all unsold motorcycle stock (including motorcycle stock for sale on your website and with 3rd parties) and await details to permit modification arrangements as per the Safety Recall Action Notice prior to any further deliveries to customers.
• Owners of machines outside of the affected VIN range are not connected with this action and may therefore require reassurance.
• Some VINs affected by this Safety Recall Action Notice may also require other bulletin or Safety Recall Action Notice work to be carried out. Please use TriumphOnline to identify all outstanding bulletins or notices and make arrangements to carry out these repairs at the same time.
• This action is likely to increase visitor traffic to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.
• Quarantine all unsold new stocks of rear reflex reflectors (T2700650 and T2707111). Do not sell to customers. Return unsold new stocks under Triumph’s MRN process. New condition T2707111 are now in stock and may be ordered when required.

U.S. LAW PROHIBITS THE DELIVERY OF A RECALLED MOTORCYCLE UNDER A SALE OR LEASE UNTIL THE REMEDY HAS BEEN PERFORMED.

We apologise for the inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products. We thank you in advance for your anticipated cooperation.

If you have any additional questions, please contact Triumph Customer Support at (888) 2846288.

 

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
TRIUMPH	TIGER 900	2020
TRIUMPH	TIGER 900 GT	2020
TRIUMPH	TIGER 900 RALLY	2020

 

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13 Associated Documents

Recall Quarterly Report #4, 2021-2

RCLQRT-20V451-9594.PDF 211.434KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V451-0273.PDF 211.244KB

 

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Email Campaign

RMISC-20V451-6400.pdf 195.597KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V451-8424.PDF 211.141KB

 

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Manufacturer Notices(to Dealers,etc) – Initial Notification of New Safety Recall

RCMN-20V451-5044.pdf 530.489KB

 

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Remedy Instructions and TSB

RCRIT-20V451-4298.pdf 67.215KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notice

RCMN-20V451-7212.pdf 194.106KB

 

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Recall Acknowledgement

RCAK-20V451-9971.pdf 321.63KB

 

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Non Compliance 573 Report

RCLRPT-20V451-8442.PDF 216.064KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V451-3735.PDF 211.333KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V451-5782.pdf 103.205KB

 

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Owner Email

RMISC-20V451-7557.pdf 55.694KB

 

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V451-3632.PDF 211.546KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V451&docType=RCL

 

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