225-1217 – Awning May Deploy While Vehicle is Moving – 2020 Coachmen Beyond, 2017-2019 Coachmen CrossFit, & 2016-2020 Galleria Motorhomes

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August 14, 2020 NHTSA CAMPAIGN NUMBER: 20V479000

Awning May Deploy While Vehicle is Moving

An awning that deploys while the vehicle is moving increases the risk of a crash.

 

NHTSA Campaign Number: 20V479

Manufacturer Forest RivereBay, Inc.

Components EQUIPMENT

Potential Number of Units Affected 1,427

 

Summary

Forest RivereBay, Inc. is recalling certain 2020 Coachmen Beyond, 2017-2019 Coachmen CrossFit, and 2016-2020 Galleria motorhomes. The awning may deploy while the vehicle is moving.

 

Remedy

Forest RivereBay will notify owners, and dealers will install a circuit interrupter, free of charge. This recall began September 23, 2020. Owners may contact Forest RivereBay customer service at 1-574-825-6310. Forest Rivers’s number for this recall is 225-1217.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V479
CANADA RECALL: 2020-376
FR ID: 225-1217
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

09/23/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest RivereBay Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest RivereBay – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20162020 Coachmen Galleria, Beyond and Crossfit Class B motorhome recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

IMPORTANT NOTICE: Locate the distribution panel in the living quarters of the vehicle, open the distribution panel cover/door and locate the 12V blade fuse labeled “AWNING or MONITOR”. Remove the fuse prior to operating the vehicle on the road until the recall is completed.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The awning may deploy while the vehicle is in transit.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the awning deploys while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash.

 

WHAT IS FOREST RIVEReBay AND OUR DEALERSHIPS GOING TO DO?

Coachmen is notifying dealerships of the recall. You may have the recall corrected at any Coachmen or Forest RivereBay dealership. However, it is preferable if you have your selling dealership perform the remedy. Coachmen completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy to install the circuit interrupter. The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Coachmen of having a recall in process for your vehicle and provide the recall number for the dealership.

It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

Note: If your system is Precision Circuits, after the recall is performed the monitor panel will not operate once the ignition is in use.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Coachmen Galleria, Beyond and Crossfit
Forest RivereBay, Inc.
Attn: WARRANTY MANAGER
423 N Main St
Middlebury, IN 46540

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVEReBay ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest RivereBay Representative listed below:

 

CONTACTPHONE
CUSTOMER SERVICE(574) 825-6310

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact:For Canadian Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Telephone (800) 333-0510
Facsimile (819) 420-4292
Or visit www.safercar.gov and search;
Recall ID: 20V479
Recall ID: 2020-376

 

Sincerely,

Forest RivereBay, Inc.
Office Manager
Office of Corporate Compliance

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V479
CANADA RECALL: 2020-376
FR ID: 225-1217

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

08/27/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

Forest RivereBay motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest RivereBay – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2016-2020 Coachmen Galleria, Beyond and Crossfit Class B motorhome recreational vehicles. Forest RivereBay is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest RivereBay apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest RivereBay.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is:

Galleria 2/4/16 through 4/15/2019

Beyond 2/27/2019 through 5/23/2019 Crossfit 1/6/2017 through 2/22/2019

 

IMPORTANT NOTICE: Locate the distribution panel in the living quarters of the vehicle, open the distribution panel cover/door and locate the 12V blade fuse labeled “AWNING”. Remove the awning fuse prior to operating the vehicle on the road until the recall is completed.

 

DEFECT/NONCOMPLIANCE:

The awning may deploy while the vehicle is in transit.

 

EVALUATION OF RISK:

If the awning deploys while the vehicle is in transit, it may cause property damage, personal injury, or lead to a crash.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the potential awning deployment is located on Dealer Connect. A circuit interrupter will need to be installed.

 

WHAT IS THE PART NUMBER OF THE REMEDY KIT?

F100214080

 

PARTS AND RETURN:

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S)
20V4792020-376RC-042-03-00-003665INSTALL CIRCUIT INTERRUPTER.50

 

HELPFUL CONTACT INFORMATION:

CONTACTPHONE
CUSTOMER SERVICE(574) 825-6310

 

The Recall shall be considered the utmost priority to remedy the 2016-2020 Coachmen Galleria, Beyond and Crossfit Class B motorhome in question. The retail consumer shall not be charged any amount of monies for remedy to their 2016-2020 Coachmen Galleria, Beyond and Crossfit Class B motorhome listed under this Recall.

 

If your dealership has already performed the remedy to 2016-2020 Coachmen Galleria, Beyond and Crossfit Class B motorhome, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2016-2020 Coachmen Galleria, Beyond and Crossfit Class B motorhome in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest RivereBay Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest RivereBay and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

Sincerely,

Forest RivereBay, Inc.
Office Manager
Office of Corporate Compliance

 


9 Affected Products

Vehicles

MAKEMODELYEAR
COACHMENBEYOND2020
COACHMENCROSSFIT2017-2019
COACHMENGALLERIA2016-2020

 


10 Associated Documents

Recall Quarterly Report #2, 2020-4

RCLQRT-20V479-4461.PDF 211.24KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V479-5946.PDF 211.135KB

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V479-4833.PDF 211.429KB

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Defect Notice 573 Report

RCLRPT-20V479-7940.PDF 216.671KB

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Recall Acknowledgement

RCAK-20V479-3908.pdf 245KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V479-6325.PDF 211.235KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V479-1530.pdf 219.29KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V479-6746.pdf 210.604KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V479-2657.PDF 211.322KB

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V479-4538.PDF 211.536KB

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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