September 11, 2020 NHTSA CAMPAIGN NUMBER: 20V553000

Proper Water Amount Not Shown/FMVSS 120, 567

An overloaded trailer has an increased risk of a crash.

 

NHTSA Campaign Number: 20V553

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 273

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2014-2016 Vengeance BVGF312A, BCKT24PACK14, BVGF312A, BVGF315A11, BVGF316A, BVGF316A11, BVGF320A, BWZVGF312A, BWZVGF316A and BWZVGF320A trailers. The Federal Placard may indicate an incorrect amount of water for trailers with the 100-gallon option, allowing the trailer to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, “Wheels and Rims-Other than Passenger Cars” and 567, “Certification.”

 

Remedy

Forest River will notify owners, and dealers will install a new placard that reflects the 100-gallon tank, free of charge. The recall began October 13, 2020. Owners may contact Forest customer service at 1-260-499-2100. Forest River’s number for this recall is 17-1193.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V553
CANADA RECALL: 2020-370
FR ID: 17-1193

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

09/25/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20142016 Vengeance Fifth-Wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The Federal Placard does not properly reflect the weight of the optional 100-Gallon Fresh Water Tank.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

Someone might not be aware of the optimal capacity and overload their unit, increasing the risk of a crash.

 

OWNERS: WHAT SHOULD YOU DO?

Federal Placard Installation:

• The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;
• Wipe off the labels with isotropic alcohol;
• Match the labels and carefully place the new labels directly on top of the old labels

 

If you are uncomfortable with replacing the Federal Placards, please contact your dealer immediately and request a service appointment to schedule the free repair.  The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of the issue and provide the TSB number (located at the top of this page) to the dealership.  It is also helpful to give the dealership a copy of this letter when you take your vehicle in for the repair.

 

You may visit www.forestriverinc.com to search for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .10 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Vengeance
Forest River, Inc.
Attn: WARRANTY MANAGER
1500 N Detroit St
Lagrange, IN 46761

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
VENGEANCE CUSTOMER SERVICE	(260) 499-2100

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact:	For Canadian Owners Please Contact:
Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590	Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).	Telephone (800) 333-0510 Facsimile (819) 420-4292
Or visit www.safercar.gov and search; Recall ID: 20V355	Recall ID: 2020-370

 

Sincerely,

Forest River, Inc.
Office Manager
Office of Corporate Compliance

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V553
CANADA RECALL: 2020-370
FR ID: 17-1193

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

09/14/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2014-2016 Vengeance Fifth-Wheel recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is 11/11/2013 through 6/11/2015

 

DEFECT/NONCOMPLIANCE:

The Federal Placard does not properly reflect the weight of the optional 100-Gallon Fresh Water Tank.

 

EVALUATION OF RISK:

Someone might not be aware of the optimal capacity and overload their unit.

 

DEALERS: WHAT SHOULD YOU DO?

Federal Placard Installation:

• The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;
• Wipe off the labels with isotropic alcohol;
• Match the labels and carefully place the new labels directly on top of the old labels

 

PARTS AND RETURN:

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
20V553	2020-370	SB-511-01-00-003493	R/R FEDERAL PLACARD	.10 HRS

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
VENGEANCE CUSTOMER SERVICE	(260) 499-2100

 

The Recall shall be considered the utmost priority to remedy the 2014-2016 Vengeance Fifth-Wheel recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2014-2016 Vengeance Fifth-Wheel recreational vehicles listed under this Recall.

 

If your dealership has already performed the remedy to 2014-2016 Vengeance Fifth-Wheel recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2014-2016 Vengeance Fifth-Wheel recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

Sincerely,

Forest River, Inc.
Office Manager
Office of Corporate Compliance

 

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3 Affected Products

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	VENGEANCE	2014-2016

 

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6 Associated Documents

Defect Notice 573 Report

RCLRPT-20V553-1352.PDF 214.484KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V553-6775.PDF 214.517KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V553-5599.pdf 213.609KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V553-4646.PDF 211.136KB

 

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Recall Acknowledgement

RCAK-20V553-7606.pdf 245.177KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V553-5887.pdf 223.156KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V553&docType=RCL

 

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